Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,758 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,758 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've still not received my air fryer that I ordered and paid for in December 19th. It was a Christmas present for my son and partner. Very disappointing.”

Helpful Report

Posted 3 years ago

“Sadly I can’t write a review as my air fryer has still not turned up. Contacted Customer Service however still no further forward. Highly unlikely I will use Tower again.”

Helpful Report

Posted 3 years ago

“I haven't received my Parcel, which I ordered on the 19th of December. I've also emailed, multiple time, with only one response.”

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Posted 3 years ago

“Silicon foot on plate came off so lost, like to have been ingested as not present at washing up. Tower customer services hopeless, told to go to ebay when challenged go to retailers. If a toddler ate it, fortunately none present possible serious issue. They don't understand health and safety, it's a faulty design and ought to be product recall.”

Helpful Report

Posted 3 years ago

“Had my air fryer for a year and it was amazing and I loved it! It has now decided to have a mechanical fault and won’t work. Because I didn’t register for the 3 year warranty I now can’t get a new one and customer service weren’t very helpful?”

Helpful Report

Posted 3 years ago

Hi Thanks for your review. I was disappointed to read your comments regarding your recent contact with Tower Customer Services. Having reviewed our communications with you we requested further information in a bid to assist with your enquiry - as of today we have no record of any further information being provided from you. It only leaves me to apologise for any inconvenience you may feel has been caused. Keith - Group Customer Services Manager

Posted 3 years ago

“Would have been good to have received it, looks like it's been stolen from the courier company you use, Evri. I suggest you look at their trust Pilot reviews, absolutely terrible. I will not be using Tower as long as they use Evri to deliver ( or not in this and may cases) the goods.”

Helpful Report

Posted 3 years ago

“Abysmal customer service when returning a product. I would recommend that NO-ONE buy from this company. Shocking. They don't answer your calls and they ignore your emails. Eventually they sent me a returns label but the courier company (Yodel) were refusing to carry the item because it was "too big". Possibly the worst company I have ever dealt with.”

Helpful Report

Posted 3 years ago

Hi Frank, I was sorry to read your comments regarding Tower and the experience of returning your parcel to us. Here at Tower we value our customers feedback. I'm sure you will appreciate that due to the phenomenal interest in our energy saving products such as Air Fryers our Customer Services Team have been inundated with customer enquiries. Our Customer Services Team are working very hard to respond to our customers emails and whilst we took slightly longer than normal to respond to your message we did not ignore it as you mention. I was pleased to understand that the returns label that was issued was used to return your product and one of my Customer Services Team will be contacting your very soon to conclude your enquiry. It only leaves me to sincerely apologise for any inconvenience you feel may have been caused. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Evri have had my order for weeks now, no way to contact evri direct and no way to contact Tower direct, emails only. Came on here to see if others experienced the same, and there's lots of people having issues with customer service. You just have to look at these reviews, Tower have only responded to the 5 star ones. Not going to hold my breath on getting my fryer any time soon :(”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your comments about your delivery experience. I was disappointed to read your comments - especially when you mention that we only reply to 5 star comments - this is not the case. Every review left by our customers is investigated by ourselves as we are doing with your enquiry which was only received today. I was sorry to learn about the delays with your delivery - rest assured we hold close links with our courier partners and we have escalated your enquiry to them. One of my Customer Services Team will be in contact with you vey soon to resolve your enquiry. It only leaves me to apologise for any shortcomings in the service your have been provided. Keith - Group Customer Services Manager

Posted 3 years ago

“Breadmaker was fine for a while but then not. Tried to claim on warranty but two emails and a web claim. gave been ignored. Unimpressed isn't the word.”

Helpful Report

Posted 3 years ago

Dear Philip, Thanks for your review regarding your contact with Tower Customer Services. I was disappointed to read your comments. When we received your first email we did confirm safe receipt of your message as well as the timescales to when you could expect a response. Rest assured that every message a customer sends to our Customer Services Team is acknowledged and responded to - we would never ignore a customers communication. I was pleased to learn that one of my Customer Services Team have actually been in contact with you to obtain further information to resolve your enquiry. We look forward t resolving your enquiry and offer my sincere apologies for any shortcomings in the level of service. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Used twice can’t fault it in anyway it cooks. Great stuff. Tho 2nd use the handle has broke clean off! I have already emailed customer services and no reply. I need a replacement handle/drawer but don’t seem to have the model that I need on the net anywhere. Please resolve this as I really like the air fryer”

Helpful Report

Posted 3 years ago

Hi Robin Thanks for your review regarding the issue with your Air Fryer. I was sorry to learn of the issue with the broken handle. Your Air Fryer is a product which is exclusive to Very Group - one of my Customer Services Team will be in contact shortly to provide details as to how your enquiry will be resolved. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Very poor customer service. I ordered an item which was for a Christmas Present. Realised when starting to wrap it that the item was not what I had ordered. The box was approx. the size and weight of what I ordered so had not realised before. Anyway, these things happen but how it is rectified matters. I have had no response to two emails sent over two days from their customer service inbox. Not even an acknowledgment email. This is not good customer service.”

Helpful Report

Posted 3 years ago

Hi Mark, Thanks for taking the time to leave your comments about your contact with Tower Customer Services. I was sorry to read your comments and would like to clarify a couple of points. Upon emailing our Customer Services Team an acknowledgement message is always sent to our customers confirming safe receipt of your message as well as the expected timescales for a response. We also ask our customers not to send multiple communications as this hinders our ability to effectively resolve your enquiry. I was pleased to confirm that your messages have been responded to within the timescales and we look forward to resolving your enquiry in full very soon. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Ordered a Tower Vortx Air fryer on 1st Dec still waiting for it 20th Dec Evri lost it so I cancelled the order 24th Dec still waiting for a refund off Klarna....These three companies have one thing in common they make sure that you can't contact them directly Evri are a disgrace of a company Tower so busy at passing the buck Klarna don't want to listen to your problem until 21 days have passed they take my money instantly but when the complaint is finally resolved you can have your own money back in 7 to 10 days .....How did I get on with trying to get an Air fryer I ordered a Ninja af400uk from VERY on 20th Dec it arrived on 22nd Dec its up and running and I'm really happy with it (Proper Company) So be very careful who you use for your online shopping I know I will Happy Christmas 🎄 😀”

Helpful Report

Posted 3 years ago

“No review possible as I have not received the item yet. Please check the emails. The item status is that its still with the Courier Evri and its supposed to be a Christmas present. I am not happy about this at all.”

Helpful Report

Posted 3 years ago

“Evri accepted that they left the item in an unsafe area confirmed 10th December 2022. Tower customer services have done nothing to resolve the situation advising I need to sign a document that is not related to this incident... They have now just this very minute, informed Klarna, that they believe this is a fraudulent claim and that I have claimed many items lost from my address!! WTF!!! And they did this whislt informing me at the same time about how they wish for a speedy and amicable resolution. Again WTF!!! Hope Tower have got a good legal department for the slander they have provided to a 3rd party company!! So my gift to someone ain't happening for Xmas due to all the above... They don't even have their own telephone number and is shared by (3 different companies to date I have spoken with!) Would not recommend solely based on their customer service!!”

Helpful Report

Posted 3 years ago

“Absolute pile of junk, stopped working within a few weeks and no help from customer service as I received it as a gift and had no receipt, even though I filled in my warranty form. Honestly pay for a different brand avoid Tower.”

Helpful Report

Posted 3 years ago

“Failed to heat up after just 3 months of standard to little use! Utter junk I will be avoiding this company in future”

Helpful Report

Posted 3 years ago

“I have not yet received my Kebab Skewers! I am still waiting and have contacted Tower twice with no response and also a phone call which was an answerphone then it cut off after telling me to email! I am extremely disappointed I have not got this for Christmas! Ordered on 11th Dec!”

Helpful Report

Posted 3 years ago

“Had a vortex fryer for a few months. Screws on handles forever coming loose. Tightened many times. Handle now completely snapped of where screws held in plastic. This item should not be sold. It's an accident waiting to happen. The handles should NEVER come loose on an item containing hot contents. Never mind as often as these have. Unsafe. Require a refund. Heard nothing. Appalling.”

Helpful Report

Posted 3 years ago

“Placed 2 orders few days ago both orders are still pending send them a couple of emails about the delivery timing no response the agent are very slow not happy so far,,”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your review about the recent orders you have placed with Tower. Due to the popularity of our energy saving products coupled by the well documented disruptions in many courier networks our Customer Services Team have been inundated with enquiries. Rest assured we safely received your message and one of my Customer Services Team have contacted you to resolve your enquiry. We did mention in our response to you to allow up to 7 working days for a reply during this very busy time. It only leaves me to apologise for any shortfall in service you feel you may have experienced. Keith - Group Customer Services Manager

Posted 3 years ago

“I have purchased 2 portable PTC heater, tried one out 1 in the kitchen and the small box room. 2 hours later and room is not much different in temperature also it has slight mark on the front. Trying to return product not answering phones and sent 3 emails with still no reply. Absolutely shocking take your money quick but don't respond to customers problems.”

Helpful Report

Posted 3 years ago

Tower is rated 4.2 based on 5,758 reviews