Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,757 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,757 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed in the product arrival. The unit was boxed within a box. I opened the external box, held the carry handle to the internal box and removed. Once clear of the external box the bottom of the internal box collapsed and the air fryer and contents crashed to the floor. No tape had been added to the bottom to secure Very poor standard for safe carriage.”

Helpful Report

Posted 3 years ago

Hi John, Thanks for taking the time to leave your comments about how your parcel arrived. The photograph you forwarded will assist when we speak with our Operations Team about your issue. I do note that one of our Customer Services Team were in contact with you last month to resolve your issue. Please accept our apologies for the inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Not used as the product was damaged on arrival. Still waiting to hear from Tower regarding a replacement.”

Helpful Report

Posted 3 years ago

“Have not received it yet so unable to review , getting rather fed up of waiting ! Maybe i should cancel and purchase from alternative supplier”

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Posted 3 years ago

“It was for my daughter, she made chips they were still pale , after 30 mins they were not very nice.”

Helpful Report

Posted 3 years ago

“Having been in touch regarding the breakdown of our air fryer ( which is still under warranty)we were given a ref no 655809 and asked to send you the receipt witch we did but have had no acknowledgement since can you at please send an e-mail to say that you have received it and say what happens next regards John Andrew”

Helpful Report

Posted 3 years ago

“we wish to return an item and there is no phone service, everything is by email which they don’t respond to. Zero customer service.”

Helpful Report

Posted 3 years ago

“Vortex 12 ltr Air Fryer Oven - very disappointed with this item. Order was placed with next day delivery but arrived after 4 days. Air fryer temperature is really uneven with food at top of oven being overcooked or burnt with grill element and food at bottom of oven uncooked. The spit for cooking chicken was the only good thing. Regret buying this and would not recommend an oven style air fryer.”

Helpful Report

Posted 3 years ago

“No instruction manual provided so had to try and find out via you tube as to how to use the appliance!!”

Helpful Report

Posted 3 years ago

“First time used and the interior light has stopped working. The icon button just flashes when pressed”

Helpful Report

Posted 3 years ago

“Ordered the whole tray. Just got a basket day 7 of waiting for a reply email as well. No description stating it was just a metal basket. And the picture used showed it as the whole tray.”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your review about your recent order experience with Tower. I was sorry to read about the missing part from your order. Everyday our warehouse team dispatch 1000's of our customers' orders to them - on the rare occasion that there is an issue we move quickly to resolve their enquiry. One of my Leadership Team have written to you today to resolve your enquiry fully. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“I haven't received it yet”

Helpful Report

Posted 3 years ago

Hi Carol, Thanks for leaving your valuable review about your delivery experience. I was sorry to read your comments. Rest assured we hold very close links with our courier partners. Your enquiry is being handled personally by our Customer Services Supervisor Samantha - she will provide an update very shortly. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“Ordered 2 Skewers and 2 rotating baskets. Got 1 of each. Couldn't raise a ticket in my account because the feature isn't currently working. Sent an email that didn't get any response. Had to tweet to get any response. Then had to.send a picture of the packaging?! Ended up ony receiving another basket as the skewers are out stock. Tower need to sort themselves out their customer service is rubbish. The Skewers seem ok. No instructions though and very poorly packaged”

Helpful Report

Posted 3 years ago

Hi Chris, Thanks for your comments about your recent experience with Tower Customer Services. I was sorry to read your comments. Having had the opportunity to review your enquiry in full I can confirm all messages received were responded to by our Customer Services Team within 48 hours. Due to the popularity of our Air Fryer range we have sadly sold our existing stock of certain accessories - a refund has been processed for the part of your order we were unable to fulfil. It only leaves me to apologise for any inconvenience this matter has caused you. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Cheap and cheerful Good offer of free delivery but these fans are no better than B&M”

Helpful Report

Posted 3 years ago

“We ordered 3 of these ... All different sizes each time and payed £5 for fast delivery each time. None of these fit our tower electric pressure cooker.”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your valuable comments. We were surprised to read your review as this was the first instance we were aware there may be an issue with your order. Here at Tower, our dedicated Customer Services Team are on hand to resolve any enquiry our customers may raise - one of my leadership team has messaged you today in a bid to understand your enquiry further. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“Brought Vortx 1.8L Manual Air Fryer in June 2021 from your website. Two days pass 1yr warranty the timer broke. Contact customer service who informed me has a 3yr guarantee if registered. However purchased advised it had been registered for warranty which I passed onto your customer service. I’ve not had any contact advising outcome since Wednesday. Your ref No 612618. Regards joy hewitt”

Helpful Report

Posted 3 years ago

Hello Joy. I was disappointed to read your comments. Having had the opportunity to investigate your enquiry I can see that an advisor responded to your email on Wednesday to which we received a further response from you on Thursday. Our last email to you was this morning and we await your reply. It only leaves me to apologise for any perception of poor service you have received. Regards Claire - Group Customer Services Manager

Posted 3 years ago

“this is not really a bad review ,just wondering why my air fryer wont light up, i bought it on april 13th , everything was great now it wont even light up?”

Helpful Report

Posted 3 years ago

Hi Diana. Thank you for your review, but can you please email your enquiry to customerservice@towerhousewares.co.uk Please include the model number of the Air Fryer (found on the rating label, usually on the base and it begins with a T) and purchase information and a member of the team will be happy to help you! Kind regards, Claire - Group Customer Services Manager

Posted 3 years ago

“Have not received it yet”

Helpful Report

Posted 3 years ago

Hi Peter, I was disappointed to read your review about not receiving your item. Your item was placed under standard delivery timescales which can take up to 5 working days - having checked your parcels tracking it shows your parcel is expected to be delivered today - which will be 1 day earlier than the 5-day delivery timescale. This was confirmed by one of my Customer Services Team to you earlier. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“The machine didn't work no water went through to wash,and in the filter was all brown fluff,very poor was very disappointed as it was a good price, the return was worse. My son had to travel to st Neots as I couldn't carry it 2 shops refused it in the end a petrol station took it why can't you use Hermes who would have collected from house”

Helpful Report

Posted 3 years ago

Hi Joy, Thanks for your informative review. I was sorry to read your comments regarding the difficulties encountered with the return of your product. Rest assured we hold close relationships with our appointed courier partners for customer returns - I can see that the petrol station you mention in your review which accepted your parcel was indeed the closest returns outlet from your address. It only leaves me to apologise for any inconvenience caused. Keith - Group Customers Services Manager

Posted 3 years ago

“Been waiting over 2 weeks for my order,not having a good respose from customer service”

Helpful Report

Posted 3 years ago

Hi Shirley, Thanks for your comments regarding the issue you have experienced with the delivery of your parcel. Let me offer my sincere apologies for the inconvenience caused. Having had the opportunity to understand your issue I can confirm there was a problem transferring your parcel across to our courier partners. These issues are very rare. One of my Management Team Samantha has picked up your enquiry and has been in touch with options available to resolve your issue. Once again please accept my apologies. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Bought a hand mixer and all good at first. Union Jack on the label, made me proud that we can still make good things. Then I read the small print on the label at the bottom of the box and, guess what It says: “Made in China”. How disappointing! Can we not manufacture any more? Must we rely on a country that is destroying Hong Kong and is completely oblivious to human rights!”

Helpful Report

Posted 4 years ago

Tower is rated 4.2 based on 5,757 reviews