Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,757 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,757 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The air fryer is good, the customer service and support from Tower is atrocious. I would not recommend the company or products to anyone.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your valuable comments. Here at Tower we welcome our customers comments as this allows us to review the products and services we provide. Customer reviews also allow us to revisit the original enquiry to see what we could do better. I was delighted our Customer Services Team revisited your enquiry and have resolved your enquiry. It only leaves me to apologise for any inconvenience you may have experienced. Keith - Group Customer Services Manager

Posted 2 years ago

“I bought my mum a VL30 Plus vacuum, and to be fair it's performing well at the moment. But (and it's a BIG but), there are no spare filters available (the VL30 has two paper filters that need to be changed every few months). In fact, Tower has NO spares for ANY of its vacuums (just have a look at the 'Spares' section on the website). You can't get the filters anywhere else, either – trust me, I've Googled the hell out of it. So there's no point in buying a Tower-branded vacuum because you won't be able to maintain it properly. To top it all, customer services failed to respond to my email about this. Hopeless.”

Helpful Report

Posted 2 years ago

Hi Rob, It was disappointing to read your comments about the difficulties you have encountered with your Tower product. Here at Tower we readily welcome our customers feedback and comments. One of our Customer Services Team have contacted you in a bid to understand and resolve your enquiry. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Bought vortex vizion 7ltr air fryer in march 23 size good still can't get rid of horrible smell when cooking and lingering smell on the food tried emailing no response so not very happy phone lines only open 10 til 3 awkward when you work”

Helpful Report

Posted 2 years ago

“Airfryer model T17061. Bought one in October 2023. The numbers around the timing dial rubbed off making correct timing for some dishes difficult. I used only a soft or damp cloth to clean as instructed. The machine is now of no great use.”

Helpful Report

Posted 2 years ago

Hello Bill, Thanks for taking the time to leave your valuable comments. I was sorry to read about the rare issue which has occurred with your Air Fryer. I have arranged for one of our Team here at Tower to contact you very soon. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I have tower pressure cooker. The pressure control valve does not work properly (it is old) You show it as a spare (good) but it has been out of stock since before december and I suspect that it will not be restocked (bad).”

Helpful Report

Posted 2 years ago

Hi Lizzi Thanks for your valuable comments. I was sorry to read your comments about your Pressure Cooker. One of our Team will be in contact with you very soon to resolve your enquiry. Keith - Group Customer Services Manager

Posted 2 years ago

“Delivery came 1 day to late when I paid fir next day postage- had no reply from tower asking for refund of postsge . Microwave is not that good - the timer knob is a waste of time and doesn’t give a true timing. Anything under 2 minutes is about 1min 20 . It’s now in the loft and Ive bought a morph Richards .”

Helpful Report

Posted 2 years ago

“Within 3 months of purchase the non-stick coating of both the grill plate and the air fryer drawer was coming off. By 9 months the drawer didn’t always register as being in place so the air fryer wouldn’t work. Customer services were great and replaced immediately, but that doesn’t alter the fact that the item was really below par and should have lasted longer without problems”

Helpful Report

Posted 2 years ago

Hi Many thanks for your valuable comments. Here at Tower we welcome our customers comments and feedback as it allows us to review the products and services we offer. Rest assured your comments about the non stick coating has been passed across to our Quality Assurance Team. I was pleased to read our Customer Services Team fully resolved your enquiry. It only leaves me to thank you for your valuable comments and apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“We purchased a Tower mini oven with hot plates at Dunelm in November. When we unwrapped the parts, it was clear that the baking tray handle was broken. I spoke to the Customer Support Team on 4.12.2023 and was advised that the part was not in stock so I asked to be advised when it might be available. I have heard nothing further. I cannot imagine many quality suppliers would expect their customer to use a grill pan without a handle.”

Helpful Report

Posted 2 years ago

“The idea is good but needs to be developed. At the moment it's to clumsy to get in and out. Have practiced many times to get used to it but no good. Probably won't use it again. Hope this honest feedback helps. Yours honestly. A N RIOZZI”

Helpful Report

Posted 2 years ago

Hi Thanks for your valuable review. I was sorry to read your comments especially as we have had no previous contact from you regarding your issue. Our Customer Services Team are always willing to assist our customers with their enquiries. As a result of your comments one of my Customer Services Leadership Team will be contacting you very shortly to understand your comments. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I haven't got to use it yet as it arrived broken. And still waiting on my replacement”

Helpful Report

Posted 2 years ago

Hi Vicki, Many thanks for your valuable review. Here at Tower our customers comments are important to us. I was sorry to read about the condition of your parcel - rest assured we will be addressing your issue with our courier partners. One of our Customer Services Team has been in contact with you to resolve your enquiry. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“I've emailed customer service about my parcel being returned to them as they didn't put a house number on my parcle, so evri sent it back. I have been waiting 2 weeks for my items and I've just moved house and still don't have them.”

Helpful Report

Posted 2 years ago

Hi I was sorry to read your comments about the delivery of your parcel. Having investigated your enquiry our Customer Services Team responded within the timescales we mention when a customer contacts us. I was pleased to see your parcel has now been delivered. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Tower T17024. Be careful to register for the three year guarantee. My parents air fryer failed just outside of the 1 year guarantee and they hadn’t registered the three year guarantee as they’re not online. Now it’s Landfill ……”

Helpful Report

Posted 2 years ago

Hi Iain, Many thanks for taking the time to leave your comments. Your review came as a surprise to us as we appear to have had no previous communication from you. Our Customer Services Team are are always available to assist wherever we can and I have arranged for one of our Customer Services Team to contact you very soon. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“It has arrived and there is no power to it? Can't get it to turn on”

Helpful Report

Posted 2 years ago

Hi Charlotte, Thanks for your comments. It was disappointing to read your comments as this was the first occasion we were aware you were having difficulties. Our Customer Services Team are always available to help with any enquiry a customer may have. I have arranged for one of my Customer Services Team to contact you very soon to understand your enquiry further. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“It’s marketed wrong. It says it has a grill and bake setting but the only settings it has is air fry and dehydrate!”

Helpful Report

Posted 2 years ago

Hi Grace, Thanks for taking the time to leave your valuable comments. Here at Tower we appreciate our customers comments as they allow us to review and improve and products and services. I was sorry to read you felt our product has been marketed incorrectly - this is not the case. I have arranged for one of our Team to contact you as we have no record of any previous contact being received. In the meantime please accept my sincere apologies. Keith - Group Customer Services Manager

Posted 2 years ago

“I signed up to the newsletter a few days ago and was told I would receive my introductory discount offer but haven't received anything. I'd like to make the most of it and make my purchase ASAP, hopefully I can then leave a 5* review once I'm able to get my product!”

Helpful Report

Posted 2 years ago

“New dual 8 L airfryer the instructions are virtually non-existant and writing is so tiny which makes it difficult to read. I have had 6 airfryers before this one, they were straight forwards to use but had comprehensive instructions. This one is complex with virtually no guidance. The removable grill racks, for instance, are they in or put for cooking chips? It says don't use metal utensils or abrasives, does that mean you can't use the metal racks you can buy for air fryers so you can cook in layers? Just unclear info.”

Helpful Report

Posted 2 years ago

Hi Judy, It was disappointing to read your comments about your Tower Air Fryer especially as we have no record of you contacting our Customer Services Team for assistance. Our Customer Services Team are always available to help therefore one of our Team will be contacting you regarding your comments very soon. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I'd of been glad to if I had received a ROSE GOLD one, I received a silver one which I did not order.”

Helpful Report

Posted 2 years ago

Hi Carol, Many thanks for your comments regarding your recent order. I was sorry to read your review.. Having had the opportunity to review your comments as well as the communications between us, we have confirmed you did order the Silver Kettle. This kettle comes in various colours and to order your preferred colour requires you to select your colour. Rest assured we have forwarded your valuable comments to our Marketing Department. It only leaves me to sincerely and personally apologise for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“The lettering on the timer and temperature controls getting rubbed off - Tower said take it back to the retailer has stopped trading so I have a fryer we cannot get accurate cooking times and temperature”

Helpful Report

Posted 2 years ago

Hi Chris It was disappointing to read your comments about your recent contact with Tower Customer Services. Your product is supported by a fixed 12 month warranty scheme from the retailer where you originally purchased your product from. I was sorry to learn that this retailer has ceased trading. When we were made aware of your update we have requested further information from you in a bid to fully resolve your enquiry - this information remained outstanding on your part as of this morning. We look forward to receiving the required information which will allow us to resolve your enquiry. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I’m a bit disappointed with the appliance as it doesn’t seem to brown very well. If I leave the sandwich in longer , rather than it going extra brown, it just makes the sandwich very hard. I’ve had many sandwich makers over the years, including a George Foreman and a Marks & Spencer own brand and a few others and the Tower is the only one that I’ve found unsatisfactory. Kind regards Valerie”

Helpful Report

Posted 2 years ago

“So when I buy a new appliance I expect all the accessories to be included with item. After opening the box and reading the instructions I find that I need to buy the rest of the items needed to use the fryer properly. I’m debating whether I should take it back before using.”

Helpful Report

Posted 2 years ago

Tower is rated 4.2 based on 5,757 reviews