Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,828 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,828 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased 2 Sensor Bins in March 2022 at a cost of £49.99 each. They have both given up being any form of sensor, and just stoped working ! I thought that they just needed new batteries - they have been lasting for about 8 weeks. I replaced their 3 batteries three times, thinking perhaps the batteries were faulty - but no. Just the mechanisms have stop working and they just make a strange noise. I gave this review 2 stars, because they look nice, but I shall now have to go out and buy two £12.99 plastic pedal bins. Let’s hope my spend of £25.98 for bins, will last longer than the £99.98 Tower ones.”

Helpful Report

Posted 2 years ago

Hello Sandra, I was sorry to read your review about the rare issue with your Sensor Bins. Here at Tower we always welcome our customers feedback and comments as this allows us to review and improve the products and services we provide. Our Customer Services Team are always available to assist with any enquiry raised and one of our Team will be contacting your very soon. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I bought a tower vortx 8 litre dual basket air fryer. I was very happy with it and how it cooked. It is also very quiet. Less than 4 weeks later the handle snapped off on of the baskets in the middle of cooking. This resulted in a burnt hand and a wasted meal as it all went on the floor. Argos has replaced the air fryer but I am a little nervous to use it. Hopefully it was a one off. I tried to upload photos but they were mysteriously unable to upload”

Helpful Report

Posted 2 years ago

Hi Lita, Many thanks for taking the time to leave your valuable comments. Your review came as a surprise to us as we have had no previous contact from you reporting such an incident. Here at Tower the safety of our customers is always of paramount importance to us. One of our Customer Services Team has been in contact with you to understand and conclude your enquiry. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I loved the air fryer till the timer started misbehaving and broke off. Now the air fryer won’t come on. Can I get some assistance on this?”

Helpful Report

Posted 2 years ago

Hi Thanks for your review regarding the rare issue with your Tower Air Fryer. I was sorry to learn of the time switch issue. One of our Customer Services Team have been in contact with you to resolve your enquiry fully. It only leaves me to offer my sincere and personal apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Very disappointed our Tower Air Fryer has stopped working. It was purchased In January 2023. It will not be economical if we have to replace it every 14 months. Up until then it would have been 5 Stars.”

Helpful Report

Posted 2 years ago

Hi It was disappointing to read your comments about your Tower Air Fryer which was purchased via a 3rd party retailer. Here at Tower we always place our customers at the heart of everything we do - one of our Customer Services Team will be in contact with you very soon. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I purchased an XEC20 plus TOWER 3in1 corded vaccuum cleaner, it wasn’t expensive and I wasn’t expecting a super powerful one but it is absoutley rubbish! There is hardly any power on any of the 2 settings, it doesn’t even lift dried grass from my car mats! It’s looks lovely and is very light but don’t waste your money - very disappointed ☹️”

Helpful Report

Posted 2 years ago

Hi Many thanks for your valuable comments. I was sorry to read your vacuum cleaner from Tower failed to meet your requirements. Rest assured all of our products are supported by a robust warranty scheme in additional to a 30 day money back guarantee. As your product was purchased via a 3rd party retailer you can return your product to them for a refund. It only leaves me to apologise that our product failed to meet your personal expectations. Keith - Group Customer Services Manager

Posted 2 years ago

“The air fryer is good, the customer service and support from Tower is atrocious. I would not recommend the company or products to anyone.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your valuable comments. Here at Tower we welcome our customers comments as this allows us to review the products and services we provide. Customer reviews also allow us to revisit the original enquiry to see what we could do better. I was delighted our Customer Services Team revisited your enquiry and have resolved your enquiry. It only leaves me to apologise for any inconvenience you may have experienced. Keith - Group Customer Services Manager

Posted 2 years ago

“I bought my mum a VL30 Plus vacuum, and to be fair it's performing well at the moment. But (and it's a BIG but), there are no spare filters available (the VL30 has two paper filters that need to be changed every few months). In fact, Tower has NO spares for ANY of its vacuums (just have a look at the 'Spares' section on the website). You can't get the filters anywhere else, either – trust me, I've Googled the hell out of it. So there's no point in buying a Tower-branded vacuum because you won't be able to maintain it properly. To top it all, customer services failed to respond to my email about this. Hopeless.”

Helpful Report

Posted 2 years ago

Hi Rob, It was disappointing to read your comments about the difficulties you have encountered with your Tower product. Here at Tower we readily welcome our customers feedback and comments. One of our Customer Services Team have contacted you in a bid to understand and resolve your enquiry. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Bought vortex vizion 7ltr air fryer in march 23 size good still can't get rid of horrible smell when cooking and lingering smell on the food tried emailing no response so not very happy phone lines only open 10 til 3 awkward when you work”

Helpful Report

Posted 2 years ago

“Airfryer model T17061. Bought one in October 2023. The numbers around the timing dial rubbed off making correct timing for some dishes difficult. I used only a soft or damp cloth to clean as instructed. The machine is now of no great use.”

Helpful Report

Posted 2 years ago

Hello Bill, Thanks for taking the time to leave your valuable comments. I was sorry to read about the rare issue which has occurred with your Air Fryer. I have arranged for one of our Team here at Tower to contact you very soon. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I have tower pressure cooker. The pressure control valve does not work properly (it is old) You show it as a spare (good) but it has been out of stock since before december and I suspect that it will not be restocked (bad).”

Helpful Report

Posted 2 years ago

Hi Lizzi Thanks for your valuable comments. I was sorry to read your comments about your Pressure Cooker. One of our Team will be in contact with you very soon to resolve your enquiry. Keith - Group Customer Services Manager

Posted 2 years ago

“Delivery came 1 day to late when I paid fir next day postage- had no reply from tower asking for refund of postsge . Microwave is not that good - the timer knob is a waste of time and doesn’t give a true timing. Anything under 2 minutes is about 1min 20 . It’s now in the loft and Ive bought a morph Richards .”

Helpful Report

Posted 2 years ago

“Within 3 months of purchase the non-stick coating of both the grill plate and the air fryer drawer was coming off. By 9 months the drawer didn’t always register as being in place so the air fryer wouldn’t work. Customer services were great and replaced immediately, but that doesn’t alter the fact that the item was really below par and should have lasted longer without problems”

Helpful Report

Posted 2 years ago

Hi Many thanks for your valuable comments. Here at Tower we welcome our customers comments and feedback as it allows us to review the products and services we offer. Rest assured your comments about the non stick coating has been passed across to our Quality Assurance Team. I was pleased to read our Customer Services Team fully resolved your enquiry. It only leaves me to thank you for your valuable comments and apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“We purchased a Tower mini oven with hot plates at Dunelm in November. When we unwrapped the parts, it was clear that the baking tray handle was broken. I spoke to the Customer Support Team on 4.12.2023 and was advised that the part was not in stock so I asked to be advised when it might be available. I have heard nothing further. I cannot imagine many quality suppliers would expect their customer to use a grill pan without a handle.”

Helpful Report

Posted 2 years ago

“The idea is good but needs to be developed. At the moment it's to clumsy to get in and out. Have practiced many times to get used to it but no good. Probably won't use it again. Hope this honest feedback helps. Yours honestly. A N RIOZZI”

Helpful Report

Posted 2 years ago

Hi Thanks for your valuable review. I was sorry to read your comments especially as we have had no previous contact from you regarding your issue. Our Customer Services Team are always willing to assist our customers with their enquiries. As a result of your comments one of my Customer Services Leadership Team will be contacting you very shortly to understand your comments. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I haven't got to use it yet as it arrived broken. And still waiting on my replacement”

Helpful Report

Posted 2 years ago

Hi Vicki, Many thanks for your valuable review. Here at Tower our customers comments are important to us. I was sorry to read about the condition of your parcel - rest assured we will be addressing your issue with our courier partners. One of our Customer Services Team has been in contact with you to resolve your enquiry. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“I've emailed customer service about my parcel being returned to them as they didn't put a house number on my parcle, so evri sent it back. I have been waiting 2 weeks for my items and I've just moved house and still don't have them.”

Helpful Report

Posted 2 years ago

Hi I was sorry to read your comments about the delivery of your parcel. Having investigated your enquiry our Customer Services Team responded within the timescales we mention when a customer contacts us. I was pleased to see your parcel has now been delivered. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Tower T17024. Be careful to register for the three year guarantee. My parents air fryer failed just outside of the 1 year guarantee and they hadn’t registered the three year guarantee as they’re not online. Now it’s Landfill ……”

Helpful Report

Posted 2 years ago

Hi Iain, Many thanks for taking the time to leave your comments. Your review came as a surprise to us as we appear to have had no previous communication from you. Our Customer Services Team are are always available to assist wherever we can and I have arranged for one of our Customer Services Team to contact you very soon. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“It has arrived and there is no power to it? Can't get it to turn on”

Helpful Report

Posted 2 years ago

Hi Charlotte, Thanks for your comments. It was disappointing to read your comments as this was the first occasion we were aware you were having difficulties. Our Customer Services Team are always available to help with any enquiry a customer may have. I have arranged for one of my Customer Services Team to contact you very soon to understand your enquiry further. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“It’s marketed wrong. It says it has a grill and bake setting but the only settings it has is air fry and dehydrate!”

Helpful Report

Posted 2 years ago

Hi Grace, Thanks for taking the time to leave your valuable comments. Here at Tower we appreciate our customers comments as they allow us to review and improve and products and services. I was sorry to read you felt our product has been marketed incorrectly - this is not the case. I have arranged for one of our Team to contact you as we have no record of any previous contact being received. In the meantime please accept my sincere apologies. Keith - Group Customer Services Manager

Posted 2 years ago

“I signed up to the newsletter a few days ago and was told I would receive my introductory discount offer but haven't received anything. I'd like to make the most of it and make my purchase ASAP, hopefully I can then leave a 5* review once I'm able to get my product!”

Helpful Report

Posted 2 years ago

Tower is rated 4.1 based on 5,828 reviews