Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,882 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,882 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer services. Very helpful and had issue resolved in no time”

Helpful Report

Posted 1 year ago

Hello Thanks for your kind words about how our Customer Services Team helped with your recent enquiry. Keith - Group Customer Services Manager

Posted 1 year ago

“Love it my homefries never tasted so good best buy I ever made 🙂”

Helpful Report

Posted 1 year ago

Hello What a wonderful picture and review to receive. Thanks for choosing Tower for the valuable purchase of your Air Fryer. You cant beat home made chips cooked in a Tower Air Fryer !!! Keith - Group Customer Services Manager

Posted 1 year ago

“White - dual air fryer, very happy with purchase. Easy to use, white blends in with my kitchen and that’s what I really like! Is easy to clean too and we also got the addition tower set with 2 racks brush and tongs.”

Helpful Report

Posted 1 year ago

Hello Paula We were delighted to read your kind words a about your Air Fryer. It was fantastic to read how your Air Fryer has been a great addition to your kitchen. Thanks for being such a loyal customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“So far so good, I have used it twice very professional good”

Helpful Report

Posted 1 year ago

Hi Geoffrey Thanks for taking the time to leave your 5 star comments. It was great to read about your Tower product. Rest assured our Customer Services Team are always available to help with any enquiry you may have in the future. Keith - Group Customer Services Manager

Posted 1 year ago

“Good value, good looking, high performing kettle. Steady on worksurface, with wide bottom and lower sit. Pours well and when filling eg hot water bottle, no splash up as longer spout. Only slight downside might be that seems to take more water to get to minimum fill.”

Helpful Report

Posted 1 year ago

Hello Carlotta Many thanks for your 5 star review about your Tower kettle I was so pleased to read how happy you were with your Kettle. If we can help in anyway in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“Very good for culinary food for families 😘😘”

Helpful Report

Posted 1 year ago

Hello Cristina Thanks for your 5 star comments about your Tower product. Our Customer Services Team are always available should you need any assistance in the future. Keith - Group Customer Services Manager

Posted 1 year ago

“Just purchased today and also used for the first time. Found it did exactly as described and therefore, expected.. Purchased from B&M for £35. B& M give 1 year guarantee as well as manufacturers 3 year guarentee ( if registered). Reliability? -- time will tell but it is a straight forward type of device so we're expecting it to last.”

Helpful Report

Posted 1 year ago

Hi Thanks for your valuable comments. We were delighted to read your Tower product is as expected. If we can be of assistance at any point in the future we'd love to hear from you Keith - Group Customer Services Manager

Posted 1 year ago

“Excellent product,easy to clean and cooks perfectly.”

Helpful Report

Posted 1 year ago

Hello Many thanks for your 5 star comments about your Tower product. We hope you visit our website again very soon to check out our fantastic range of products. Keith - Group Customer Services Manager

Posted 1 year ago

“Things taste better roast meat is taster.”

Helpful Report

Posted 1 year ago

Hello Daryl Many thanks for your kind words about your Tower product. Keith - Group Customer Services Manager

Posted 1 year ago

“Ordered my air fryer it came today going to use it at my new home”

Helpful Report

Posted 1 year ago

Hello Christine Happy new home !!!! We hope you enjoy using your Tower Air Fryer in your new home Keith - Group Customer Services Manager

Posted 1 year ago

“Bought as a Christmas Present so cannot review but I did receive a Tower Air Fryer (the 9 litre model) myself the previous year and as it was excellent I decided to make it a gift this year”

Helpful Report

Posted 1 year ago

Hello Thanks for your wonderful comments about your Tower Air Fryer. It was so pleasing to read you returned to Tower to make a second purchase. Thanks for being such a great customer. Keith - Group Customer Services Manager

Posted 1 year ago

“My T17100 air fryer is really great. It does all that I want it to do.”

Helpful Report

Posted 1 year ago

Hello Anthony Thanks for taking the time to leave your kind words about your Air Fryer from Tower. I was delighted to read your Air Fryer meets all of your expectations and requirements. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Brilliant! This is a perfect size for my needs as an elderly person. It also seems much faster than the older models of slow cookers. I would recommend this product without hesitation”

Helpful Report

Posted 1 year ago

Hello Thanks for your wonderful comments about your Slow Cooker. Everyone at Tower was delighted to read how your Cooker suits your individual lifestyle. We hope you visit our website again very soon to check out our fantastic range of products Keith - Group Customer Services Manager

Posted 1 year ago

“Great air fryer”

Helpful Report

Posted 1 year ago

Hi Thanks for your 5 star comments about your Tower Air Fryer. We hope you visit our Tower website very soon to check out our range of fantastic products. Keith - Group Customer Services Manager

Posted 1 year ago

“Toaster and matching kettle Xmas present very happy”

Helpful Report

Posted 1 year ago

Hi Elizabeth Thanks for your 5 star comments about your Tower Toaster and matching Kettle set. We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 1 year ago

“It’s 3 in 1 uses it’s electric can opener, bottle opener & sharpener makes it easy when you want to open your beer or you canned products”

Helpful Report

Posted 1 year ago

Hello Martin Many thanks for your 5 star comments about your 3 in 1 can opener from Tower. Thanks for choosing Tower for your valuable order. Keith - Group Customer Services Manager

Posted 1 year ago

“Lovely design very quiet brought the daughter one for Christmas wife loved it so I bought a second one for her well impressed. 👌”

Helpful Report

Posted 1 year ago

Hello Dougie Many thanks for taking the time to leave your kind words. We were delighted to read how you returned to Tower to make your second purchase. Keith - Group Customer Services Manager

Posted 1 year ago

“First class, was a bit sceptical at first but tried this as soon as it arrived, very easy to use, did a roast chicken on the rotisserie, it turned out really well, follow the instructions for rotisserie and you can't go wrong. It's quick and cheaper to run than my house oven. Really impressed with the quality. Highly recommended. N”

Helpful Report

Posted 1 year ago

Hi Phil Many thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. I was delighted to read about the results of the first meal you cooked. Here at Tower we understand that new products may take a little while to get used to that's why our Customer Services Team are always available to help with any enquiry. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“Very useful as I have joint problems this has eased my problems so much easy to use in every way”

Helpful Report

Posted 1 year ago

Hello Margaret Thanks for your wonderful 5 star comments. I was so pleased to read how your Tower product has assisted with your own personal circumstances. If we can be of any assistance in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“Collected, brought home and used. Never having used any soupmaker before ... it turned out to be very straightforward indeed ... The machine is also quieter than our previous machine ... It'll be in regular use !”

Helpful Report

Posted 1 year ago

Hello Wayne Many thanks for your 5 star review. Here at Tower our customers comments are so important to us - we hope you enjoy the soup. Regards Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.1 based on 5,882 reviews