Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,882 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,882 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well. Super”

Helpful Report

Posted 1 year ago

Hello Normunds, Thanks for taking the time to leave your 5 star comments about Tower and your Tower product. Rest assured our Customer Services Team are always available to help with any enquiry you may have in the future. Keith - Group Customer Services Manager

Posted 1 year ago

“I am so happy to have been able to replace my much loved air fryer with exactly the same model. The original has been used constantly since 2020 and it was perfect for our use. The best part for me is the inner basket that makes serving your food so much easier.”

Helpful Report

Posted 1 year ago

Hello Kate Thanks for your great comments about Tower and your Tower Air Fryer. We were delighted to read your returned to Tower for your replacement Air Fryer - thanks for being such a loyal customer. Keith - Group Customer Services Manager

Posted 1 year ago

“I like it I wanna make food”

Helpful Report

Posted 1 year ago

Hello Thanks for taking the time to leave your 5 star comments about your Tower product. Keith - Group Customer Services Manager

Posted 1 year ago

“Absolutely love my tower air fryer top marks from me”

Helpful Report

Posted 1 year ago

Hello Thanks for giving your Tower Air Fryer top marks in your kind review. Here at Tower our customers comments are so important to us. Best wishes Keith- Group Customer Services Manager

Posted 1 year ago

“Love my tower air fryer. Disappointed that I only received one grill tray instead of 2. I also had to check out YouTube to understand how it works. Instructions very confusing.”

Helpful Report

Posted 1 year ago

Hello Ray Thanks for your valuable comments. Please be assured our Customer Services Team are always available to help with any query you may have. Keith - Group Customer Services Manager

Posted 1 year ago

“Our Tower pressure cooker is 40 years old and still works perfectly.”

Helpful Report

Posted 1 year ago

Hello Nalim Thanks for your wonderful comments. We were delighted to read your Tower Pressure Cooker is still going strong after all of these years. Here at Tower we pride ourselves on delivering quality products at affordable prices supported by great customer service. Keith - Group Customer Services Manager

Posted 1 year ago

“Within a week of purchasing a cordless vacuum the accessories holder broke. I telephoned Tower and explained to SOPHIE that I was aware that the retailer would exchange the vacuum. But as the vacuum wasn't faulty and I really only needed such a small spare part "Would it be possible to post the replacement part out to me?" Within an hour and a couple of emails later SOPHIE had organised this. How refreshing to find someone that works in customer service who goes above and beyond. So THANK YOU Sophie, not only did you save your company a great deal of money you saved me a lot of hassle. You're a super star!”

Helpful Report

Posted 1 year ago

Hello Bea C Thanks for your wonderful comments. Here at Tower we understand on rare occasions items may break and when this does occur our Customer Services Team always act quickly to help our customers. I was delighted this was the case with your recent enquiry. Keith - Group Customer Services Manager

Posted 1 year ago

“I haven't actually plugged it in yet because I am not at home currently.”

Helpful Report

Posted 1 year ago

Hello Tony Thanks for your 5 star comments Rest assured our Customer Services Team are always available to help with any enquiry you may have in the future. Keith - Group Customer Services Manager

Posted 1 year ago

“easy working and delivery price perfect”

Helpful Report

Posted 1 year ago

Hello Allan Thanks for your wonderful comments about your Tower product. I was delighted to read how your order and delivery experience was a smooth one. I do hope you visit our Tower website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 1 year ago

“I spoke to Keileigh regarding an issue and she sorted it immediately. She was very helpful and informative. I consider the service very good.”

Helpful Report

Posted 1 year ago

Hello Many thanks for your five star comments about how Kayleigh from our Customer Services Team helped with your recent enquiry. Kayleigh is one of the many stars we have here at Tower who always look after our customer so well. Keith - Group Customer Services Manager

Posted 1 year ago

“Love my new Air fryer 👍👍👍”

Helpful Report

Posted 1 year ago

Hello Eileen We were thrilled to read your comments about how much you love your new Air Fryer. Thanks from everyone at Tower HQ for choosing us for your valuable purchase. Keith - Group Customer Services Manager.

Posted 1 year ago

“I have recently had a problem with my new kettle ,I sent an Email along with a photograph to customer services, I quickly received a most understanding and friendly reply from a young Lady called Amy,she resolved the issue immediately,her customer care was excellent a credit to The Tower company .many thanks .”

Helpful Report

Posted 1 year ago

Hello Many thanks for taking the time to leave your kind words about Amy from our Customer Services Team. Amy is a real star when it comes to looking after our customers and their enquires. Best wishes Keith -Group Customer Services Manager

Posted 1 year ago

“Every bit as stylish on the kitchen counter as it looks online. I recently purchased the Cavaletto (Black/Rose Gold) package consisting of a microwave, kettle, toaster and 3 x storage canisters. It's immediately given the kitchen a much-needed facelift and it as well as being reasonably priced, all of the appliances perform well. Highly recommend!”

Helpful Report

Posted 1 year ago

Hello Richard Many thanks for your wonderful comments. I was thrilled to read how your Caveletto package made a great addition to your kitchen. Thanks for your very valuable order and for being a great customer of Tower. Keith - Group Customer Services Manager

Posted 1 year ago

“We're thrilled with the size, simplicity and style of the slow cooker for the price, great product”

Helpful Report

Posted 1 year ago

Hello Nicola G Thanks for your wonderful comments about your Slow Cooker. We do hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 1 year ago

“I spoke to customer service since my air fryer stopped working and their service and availability was great. They replied and solved my problem quickly and offered to replace my device with a new one.”

Helpful Report

Posted 1 year ago

Hello Emanuela, Many thanks for your 5 star comments about your recent enquiry with our Customer Services Team. Here at Tower we believe the service we offer to our customers is different to that of other organisations. I was delighted this was the case with your enquiry. Keith - Group Customer Services Manager

Posted 1 year ago

“So chuffed with my tower air fryer I would give it a 10 so good”

Helpful Report

Posted 1 year ago

Hello Thanks for your kind words about your Tower Air Fryer. We were delighted to read about your 10 out of10 score for your Air Fryer. Keith - Group Customer Services Manager

Posted 1 year ago

“Tower toastie maker, deep fill. Great purchase. Follow the instructions on conditioning and cleaning and you can’t go wrong. Cooking time of course depends on fillings used but our first ever cheese and onion was spot on. Don’t worry about size of bread, ours is home made and turns out slightly smaller than a regular loaf but it really doesn’t matter 5*.”

Helpful Report

Posted 1 year ago

Hello Pierre Thanks for your wonderful and detailed comments about your Tower Toastie Maker. Nothing beats a cheese and onion toastie. Keith - Group Customer Services Manager

Posted 1 year ago

“Excellent all round service.very quick delivery. great value for money, its a nice kettle.boils quickly and quietly.pours well. highly recommend”

Helpful Report

Posted 1 year ago

Hello It was wonderful to read about your recent quick order and delivery experience for your kettle from Tower. I hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 1 year ago

“Was bought for a present for my mother”

Helpful Report

Posted 1 year ago

Hello Mandy I hope your mother loves her Tower product. If we can help in anyway in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“Bought the Tower 3.5 litre slow cooker really pleased looks nice bought the black and rose gold like the fact it has 2 settings and a keep warm function easy to use and easy to clean only used once so far but recipe was fab 10/10 would recommend.”

Helpful Report

Posted 1 year ago

Hello Gaynor Thanks for your wonderful comments about your Tower Slow Cooker. We were delighted you selected Tower to make your valuable purchase. Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.1 based on 5,882 reviews