Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,788 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,788 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Leanne Carrick

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great website. Delivered on time.”

Helpful Report

Posted 2 years ago

Hello Lynne, Many thanks for your 5 star comments about our website and the delivery of your order. It was great to read your navigation of the website and ordering process was a smooth one. We hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 2 years ago

“Hi this is the second tower air fryer oven the first broke as the fan gave up. Needless to say I really rate your product and bought another. This is a fantastic product. I am a retired chef and colouring this product achieves is second to none”

Helpful Report

Posted 2 years ago

Hi Many thanks for your 5 star comments and for being such a loyal customer of Tower. Should you have any enquires our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I found the Tower website very easy to navigate, with a great selection of products and models. Ordering was simple and delivery was prompt with excellent tracking information Thank you Tower.”

Helpful Report

Posted 2 years ago

Hello Lee, Many thanks for your kind feedback about the Tower website. I was delighted you found the website easy to navigate - we hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent product , no issues so far 👌”

Helpful Report

Posted 2 years ago

Hi Lucas, Thanks for your 5 star comments about your Tower product. Please be assured our Customer Services Team are always available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 2 years ago

“Good quitlty and easy to use”

Helpful Report

Posted 2 years ago

Hello Joanne, Many thanks for your kind words and your valuable review. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Good quality and speedy delivery.”

Helpful Report

Posted 2 years ago

Hello Carol, It was great to read that your order and delivery experience from Tower was a smooth one. Thanks for choosing Tower for the purchase of your product. Keith - Group Customer Services Manager

Posted 2 years ago

“Absolutely thrilled with my air fryer. I actually enjoy cooking now and find it easier and less fussy than my oven. Food is tasting great and not so much fat or oil in it. Very pleased I treated myself to this.”

Helpful Report

Posted 2 years ago

Hello Lin, Thanks so much for your kind words about your Tower Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Fantastic really happy with purchase. Item as described”

Helpful Report

Posted 2 years ago

Hi Thanks for your comments. It was great to read how your Tower product was as expected. Keith - Group Customer Services Manager

Posted 2 years ago

“I've only cooked chips , seeing as I've only had it 2 days, I'm absolutely thrilled with it ! Spot on . Thank you tower”

Helpful Report

Posted 2 years ago

Hi It was wonderful to read your 5 star comments about your Tower product. Thank you for your valuable order - its greatly appreciated by everyone here at Tower HQ. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“It is priceless with all these savings in oil washing and presouc time enabled me do other things like baking my own bread in my own designed double hot plate i wish you consider developing my bread making oven for a very soecial cerealunkniwn to millions”

Helpful Report

Posted 2 years ago

Hi Many thanks for your 5 star comments about your Tower product. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Happy with the customer care”

Helpful Report

Posted 2 years ago

Hello Thanks for your 5 star review. Here at Tower we love providing quality products at affordable prices supported by great customer care. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Had a problem to get it to start. Once we sorted that out NO PROBLEMS. Ideal for the 2 of us.”

Helpful Report

Posted 2 years ago

Hello Karen Thanks for taking the time to leave your 5 star comments. I was pleased to read your Tower product is up and running problem free. rest assured our Customer Services Team are always available should you have any enquiries moving forward. Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent easy to use”

Helpful Report

Posted 2 years ago

Hello Chris, Many thanks for taking the time to leave your 5 star comments about your Tower product. Here at Tower we love hearing our customers comments and suggestions. Keith - Group Customer Services Manager

Posted 2 years ago

“Absolutely love this airfryer, best thing I brought, so easy to use, would highly recommend it.”

Helpful Report

Posted 2 years ago

Hi Sue It was wonderful to read how much you love your Air Fryer. Here at Tower HQ we love our Air Fryers too !!! Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Really pleased with it”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star comments We were delighted to read how pleased you were with your Tower product. We hope you visit our website again very soon to see our exciting range of products. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I'm very pleased there is lots of room in large basket. Easy to use and does a lovley job at cooking any food. Even poached fish. Had bought a big expensive one but there was an awful metal smell for days, so I returned it and bought this tower airfryer”

Helpful Report

Posted 2 years ago

Hi Netta, Many thanks for your wonderful comments about your Air Fryer from Tower. Should you have any enquiries moving forward our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I got mine for Christmas, I love it.thankyou”

Helpful Report

Posted 2 years ago

Hello Christine Thanks for your 5 star comments about your Tower product Keith - Group Customer Services Manager

Posted 2 years ago

“Easy to use and good value 👍👍”

Helpful Report

Posted 2 years ago

Hi Patrick Thanks for your 5 star comments and indeed your valuable order from Tower. We hope you visit our website again very soon to check out our fantastic range of products. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I am happy with it but T17038001 Rotisserie fork spare got one missing”

Helpful Report

Posted 2 years ago

Hi Thanks for your review - I was delighted to read how happy you were with your Air Fryer. One of our Customer Services Team have been in contact with you to address the Rotisserie fork. It only leaves me to apologise for any inconvenience caused Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“I can cook more stuff it’s really good”

Helpful Report

Posted 2 years ago

Hello Many thanks for taking the time to leave your 5 star comments about your Tower product. Rest assured if you have any enquiries our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,788 reviews