Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,788 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,788 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Leanne Carrick

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Used my TOWER tonight first time. Great having two ovens as I have to have a gluten free diet and can now cook for two with cross contamination. Super air oven and looks fabulous.”

Helpful Report

Posted 2 years ago

Hello Thanks for your wonderful comments and indeed your valuable order for your Tower Air Fryer I was delighted to read how versatile your Air Fryer was to meet your individual cooking needs. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Had this as a birthday present of my son it certainly didn't disappoint used everyday since buttons on the top are a bit temperamental some times and don't always work until pressed a few times can be annoying was thinking of buying a draw 9 litre but the problem with this one is making me think twice about trying a different make”

Helpful Report

Posted 2 years ago

Hi Margaret, Thanks for taking the time to leave your valuable comments. I was pleased to read how much you are enjoying using your Air Fryer from Tower. To help with your enquiry with the controls of your Air Fryer I have arranged for one of our Team to contact you to see how we can help. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“It is so grate to use and nice to use thanks”

Helpful Report

Posted 2 years ago

Hi Many thanks for your 5 star comments about your Tower product. We hope you enjoy using your product - rest assured if you have any enquiries our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 2 years ago

“If the truth be told I am no liar My life's been changed By my new air fryer My microwave is sulking My oven's on strike Because the kitchen appliance I really like Is my Tower air fryer It's all I need To do my cooking It's a winner indeed It bakes, it grills without much fuss It clearly is the one for us It's saving me money Takes up half the space It looks so neat in it's little place For every household it is a must It won't just sit there gathering dust I can guarantee and I will bet It'll be a purchase you won't regret So get to the shops Or buy one on line Because I'm certainly not going to lend you mine 🤣🤣 Penny Hunt 12/3/24”

Helpful Report

Posted 2 years ago

Hi Penny Wow !!!! What fantastic words about your Air Fryer - everyone at Tower HQ was delighted to read your poem Thanks for being such a great customer of Tower Keith - Group Customer Services Manager

Posted 2 years ago

“great fryer, cooks enough chips for 2 people, the filter works well and can easily be replaced with cut to size material available online, this is the third dff I have owned and by far the best, nice discount as well, thank you David@ tower,overall 10/10”

Helpful Report

Posted 2 years ago

Hi Johnnie Many thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. We were delighted to read your comments and hope you visit our website again very soon to check our fantastic range of products and accessories. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Very happy with product. Good value for money. Lovely gift.”

Helpful Report

Posted 2 years ago

Hi Thanks for your wonderful comments about your Tower product. Should you have any enquiries in the future our Customer Services Team would love to help. Keith - Group Customer Services Manager

Posted 2 years ago

“Super fast delivery, used it for the first time last night and was very impressed. Only complaint is can’t seem to register the warranty online ?!”

Helpful Report

Posted 2 years ago

Hi Many thanks for your 5 star comments about your delivery experience of your Tower product. I was delighted to read you were impressed with your product. I have arranged for one of our Customer Services Team to contact you very soon to help register your warranty. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Doing the job. Working well. I’m happy that I got this.”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star comments for your Tower Air Fryer. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 2 years ago

“It makes our food super nice and lovely”

Helpful Report

Posted 2 years ago

Hello Owen, Many thanks for your 5 star comments about your Tower product. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Keith - Group Customer Services Manager

Posted 2 years ago

“Great product and service”

Helpful Report

Posted 2 years ago

Hello Holly, It was wonderful to read your review. Here at Tower we pride ourselves on providing quality products at affordable prices supported by great Customer Service. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Quickly made with awesome taste. Would like to recommend everyone who want amazing taste”

Helpful Report

Posted 2 years ago

Hello Daljeet Many thanks for your 5 star comments about your Tower product. Should you have any enquiries our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 2 years ago

“Julie was amazing. She went over and above to resolve my issue regarding a replacement kettle. Thanks so much 😀”

Helpful Report

Posted 2 years ago

Hi Jules, I was delighted to read your 5 star comments about Julie from our Customer Services Team. Julie is a real star when it comes to looking after our customers enquiries. Keith - Group Customer Services Manager

Posted 2 years ago

“Our old Tower pressure cooker has sadly seen the newer Tower models and run off to the cupboard after 42 years of great service ,it was a wedding present ,hope our new Tower T920004S7L lives up to past expectations of our old one which is nestled up to the copper pans enjoying its retirement”

Helpful Report

Posted 2 years ago

Hello Derek, I was sorry to learn our old Tower Pressure Cooker has reached its retirement after all of these years. I'm sure your new Tower Pressure Cooker will be an able replacement - rest assured our Customer Services Team are always available if you do have any enquiries. Thanks for being such a loyal customer of Tower. Keith - Group Customer Services Manager

Posted 2 years ago

“It’s perfect”

Helpful Report

Posted 2 years ago

Hello Jennifer It was wonderful to read your 'perfect' comments about your Tower product. Thanks for your valuable order. Keith - Group Customer Services Manager

Posted 2 years ago

“I BOUGHT A TOWER VIZION T17071 AIR FRYER RECENTLY AND AT THE MOMENT I'M LOOKING FOR A REPLACEMENT FOR THE TRAY,I WOULD BE DELIGHTED IF YOU COULD PLEASE HELP ME. OTHERWISE I AM DELIGHTED WITH THE ITEM IN QUESTION”

Helpful Report

Posted 2 years ago

Hello Bartholomew, Many thanks for your kid words about your Tower Vizion Air Fryer. One of our Customer Services Team will be in contact very soon to help with your request. Keith - Group Customer Services Manager

Posted 2 years ago

“We ordered our Air fryer on Friday and it arrived on Monday (26th February 2024) I have only used it once but very pleased with my first attempt at potatoe croquettes and fish. Standard delivery was superb. I am looking forward to experimenting in the future. I do think more recipes or ideas in the leaflet would be good, i.e. cooking times from fresh to frozen ( difference in time for frozen chips and frozen jacket potatoes compared to using fresh items,,,suppose I've got to experiment). Many thanks, Alan”

Helpful Report

Posted 2 years ago

Hello Alan Many thanks for your 5 star comments about your Air Fryer from Tower. We were all delighted to read your fantastic words. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 2 years ago

“Love my new airfryer simple to use and easy clean up”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your 5 star comments about your Air Fryer Here at Tower we love our Air Fryers too !!! Keith - Group Customer Services Manager

Posted 2 years ago

“Brilliant arrived on time and thanks”

Helpful Report

Posted 2 years ago

HI Thanks for your 5 star review and indeed your valuable order. We were delighted your order was delivered on time by our courier partners. Keith - Group Customer Services Manager

Posted 2 years ago

“Brilliant air fryer. Best thing for cooking we ever bought. Simple, quick, economical and so easy to use.”

Helpful Report

Posted 2 years ago

Hello George It was wonderful to read your 5 star comments about your Air Fryer. Here at Tower we love our Air Fryers too !!!! Keith - Group Customer Services Manager

Posted 2 years ago

“We just got a twin tower Airfryer at the weekend, we have used it loads since...so far so good 👍 My other Airfryer died on us we had it for 7yrs, & it was used everyday, fingers crossed this one stays with us for a long time, great price...would definitely recommend”

Helpful Report

Posted 2 years ago

Hi Many thanks for your 5 star comments about your Air Fryer from Tower. We were delighted to read your Air Fryer is working well - should you have any enquiries our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,788 reviews