Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,882 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,882 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This helped me make food and it’s easy to use and opened a whole new world of recipes”

Helpful Report

Posted 2 years ago

Hello Many thanks for taking the time to leave your lovely review. We were delighted to read how your Tower product has helped introduce you to a new world of receipes. As always our Customer Services Team are always available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 2 years ago

“Jaheda who looked into our warranty for a kettle we bought, is a credit to towerhouse customer services, she was very helpful and informative and polite, and thanks to her we are having our kettle replaced with a brand new one. Thanks Again Jaheda xx”

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Posted 2 years ago

Hello Colin & Lynne, Thanks for your wonderful comments Here at Tower we are very proud of our Customer Services Team and Jaheda is one of the many stars within the team. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent”

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Posted 2 years ago

Hello Natali, Thanks for taking the time to leave your excellent comments about Tower and your Tower product. We hope you visit our website again very soon to check out our fantastic range of products. Keith - Group Customer Services Manager

Posted 2 years ago

“Very happy with the tower air fryer. Cook food very fastt.t and”

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Posted 2 years ago

Hi Thanks for your great comments about your Tower Air Fryer. Our Customer Services Team are always available should you have any enquiries moving forward. Keith - Group Customer Services Manager

Posted 2 years ago

“Knives are very sharp and look fantastic.”

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Posted 2 years ago

Hi Bradley Thanks for your valuable comments and indeed for choosing Tower for your purchase. Should you have any enquiries in the future our Customer Services Team are always here to help. Keith - Group Customer Services Manager

Posted 2 years ago

“Hi Love Am very happy with this product. I love it🥰”

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Posted 2 years ago

Hi Thanks for your 5 star review - we were delighted to read how much you love your Tower product. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 2 years ago

“Used for the first time and am very pleased”

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Posted 2 years ago

Hi Diana Thanks for your 5 star comments. I was delighted to read your first occasion at using your Tower product was a success. Rest assured our Customer Services Team are always available to help if you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 2 years ago

“Brilliant Quality, looks lovely, colour perfect, best one i have had so far”

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Posted 2 years ago

Hi Thanks for your wonderful comments about your Tower product. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Affordable Quality and Superb!!”

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Posted 2 years ago

Hello Raymond Thanks for your 5 star comments about your Tower product. Here at Tower we pride ourselves on delivering quality products at affordable prices supported by great customer service. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Delivery quicker than expected.”

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Posted 2 years ago

Hi Thanks for your 5 star comments. I was delighted to read how our courier partners delivered your parcel quickly and safely. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I wrote a review some weeks ago, outlining my problems with two Tower sensor bins, which I had purchased two years ago. Towers Customer Service have been exceedingly helpful, and offered anything from their present products, within the price range of my original purchase. I chose an Air Fryer, which arrived very quickly, and I look forward to a new way of cooking. Makes a nice change to deal with a company who have good Customer Service. Thank You”

Helpful Report

Posted 2 years ago

Hello Mrs Hills, Thanks for your wonderful comments. Here at Tower we believe the service we provide is different to that of other organisations and we always welcome our customers valuable feedback and comments. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Ime half blind but my pa swears by it”

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Posted 2 years ago

Hi Thanks for your 5 star comments about your Tower product. Keith - Group Customer Services Manager

Posted 2 years ago

“I purchased the Tower Vortx Vizion 7L digital air fryer 2 weeks ago. I absolutely love it,very easy to use, it cooks all the food evenly and most of all so quickly. The large basket is great to cook a full meal. And the view window is ideal because you don't have to open the drawer to check on your food. Not loud at all when in use. Highly recommended this air fryer”

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Posted 2 years ago

Hello Sofia, Many thanks for your kind words about your Tower Air Fryer. Here at Tower we pride ourselves on providing quality products at affordable prices supported by great customer service. Should you have any enquiries in the future we'd love to hear from you. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Easy to use, straight out of the box. Fabulous space saving design and a bargain price”

Helpful Report

Posted 2 years ago

Hello Fay It was great to see how your Tower Air Fryer has made a fantastic addition to your kitchen. Thanks for your valuable order. Keith - Group Customer Services Manager

Posted 2 years ago

“Fantastic! Customer services and replacement of canisters was second to none. Spoke with customer services one day and received replacements the very next day. The service I received restored my faith in human nature.”

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Posted 2 years ago

Hello Susan, Many thanks for your kind words about the recent contact with our Customer Services Team. Here at Tower we believe the service we provide to our customers is different to that of other organisations and I was delighted this was the case with your enquiry. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Fantastic quality for the price. Works wonderful.”

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Posted 2 years ago

Hello James Many thanks for taking he time to leave your 5 star comments about your Tower product. Rest assured our customer services team are always on hand should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Absolutely fantastic Tower go above and beyond there Customer service is amazing they are the best great communication so helpful I would like to thank everyone there they really do look after customers especially Joseph please past on my appreciation for his help thank you everyone Sue Rigby”

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Posted 2 years ago

Hello Sue It was wonderful to read your kind words about our Customer Services Team and Joseph in particular. Joseph is one of the many stars we have hear at Tower who always look after our customers so well. Thanks again Keith - Group Customer Services Manager

Posted 2 years ago

“Well packed, simple instructions to follow good detail on cooking times.”

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Posted 2 years ago

Hi Steve, Thanks for taking the time to leave your 5 star review for your Tower product. Rest assured our Customer Services Team are always available to help with any enquiry you may have in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Buying British & it being well made lovely Hoover”

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Posted 2 years ago

Hi Marie Many thanks for your kind words about your Vacuum Cleaner from Tower. Your comments were greatly appreciated. Keith - Group Customer Services Manager

Posted 2 years ago

“Beautiful bin, easy to use. Excellent price. Definitely pass on your name to my friends.”

Helpful Report

Posted 2 years ago

Hello Many thanks for your kind words an indeed your valuable recommendation of Tower. Here at Tower we pride ourselves on providing great products at affordable prices supported by great Customer Service. Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.1 based on 5,882 reviews