Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,882 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,882 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Loving my new tower latte kettle which color matches my latte kitchen perfectly. Quiet, contemporary and sleek. Love everything about it and to top it off with three years warranty. What more could you ask for?! Happy customer”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave a 5* review along with images. Your Tower Kettle fits perfectly in your lovely kitchen. Tanya - Customer Service Operations Manager

Posted 2 years ago

“Very good buy, can't wait to use it.”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave Tower a 5* review. We hope you visit our website again very soon to check out our great range of products. Tanya - Customer Service Operations Manager

Posted 2 years ago

“So easy to use so sleek does what it says cooks perfect I have never had any complaints with tower products first class performance reasonably price for such quality love it”

Helpful Report

Posted 2 years ago

Hello Many thanks for taking the time to leave your 5 star comments. Here at Tower we pride ourselves on delivering quality products at affordable prices supported by great customer service. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Just being recent communication with tower customer services. I felt I needed to leave a review as the service is faultless. Very quick and easy to deal with and Tower are very customer focused. I would absolutely recommend. 5 Star from me.”

Helpful Report

Posted 2 years ago

Hi It was wonderful to read your kind words about your recent experience with Tower Customer Services. I was delighted our Team resolved your enquiry quickly. Kindest regards Keith - Group Customer Services Manager

Posted 2 years ago

“Lovley great so so happy keep up the great work. Well done thanks and good luck”

Helpful Report

Posted 2 years ago

Hi Many thanks for your 5 star comments about Tower. We hope you visit our website again very soon to check out our fantastic range of products. Keith - Group Customer Services Manager

Posted 2 years ago

“Good size and has everything I require in a microwave.”

Helpful Report

Posted 2 years ago

Hello Linda, It was wonderful to read your kind words about your Tower Microwave. Rest assured our Customer Services Team are always available should you need any assistance moving forward. Keith - Group Customer Services Manager

Posted 2 years ago

“Just bought the air fryer and very surprised by how short a time it takes to cook some fresh chicken breast and so moist ! Perfect”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“New to air fryer, found it very simple to use and clean.”

Helpful Report

Posted 2 years ago

Hello Thanks for your kind words about your Air Fryer from Tower. I was delighted to learn how easy to use you are finding your product. rest assured if you do need any assistance from Tower our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 2 years ago

“It matches my Tower air fryer oven and looks beautiful in my kitchen. I’ve only just received it but have tested it with a couple of items. I’m very pleased with it and would recommend to anyone who wants a stylish and functional, what more would you want.”

Helpful Report

Posted 2 years ago

Hello Linda, Many thanks for taking the time to leave your 5 star comments. I was delighted to read about how your Tower Air Fryer makes a great addition to your kitchen. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 2 years ago

“I'm very happy with my new iron the price was awesome and the quality and wait are very good”

Helpful Report

Posted 2 years ago

Hello Many thanks for your 5 star comments about your Tower Iron. We were delighted to read your comments. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Glad I bought this now read the reviews before I bought it. You won't be disappointed great value for money”

Helpful Report

Posted 2 years ago

Hello Many thanks for taking the time to leave your review about your Tower product. Here at Tower we love reading our customers valuable comments and feedback. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“My old mixer stopped working, so I bought this one until my replacement came. However, it was so good I accepted a refund and kept this one as it was much better for cake making, looked nicer in my kitchen and was so much cheaper. Everyone loves my cakes just as much.”

Helpful Report

Posted 2 years ago

Hi Nikki Thanks for your 5 star comments about your Stand Mixer from Tower. Rest assured our Customer Services Team are always available to help with any enquiry you may have in the future. PS - your cakes made with the help of our Stand Mixer look fantastic !!! Keith - Group Customer Services Manager

Posted 2 years ago

“Fantastic air fryer with rotisserie. I've never enjoyed cooking so much. Highly recommend.”

Helpful Report

Posted 2 years ago

Hello Thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. We were delighted to read your recommendation. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Nice looking kettle matches my other tower product. Fast boil.”

Helpful Report

Posted 2 years ago

Hello It was wonderful to read your review about your Tower kettle. We were delighted it complements your existing Tower product - thanks for being such a loyal customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I tried my new Air Fryer today and I am in Love ❤️ What have I done without one all this time 😳 Thank you so much for this wonderful product, it is so simple and easy to use, doesn't take much space and very very affordable 🤩”

Helpful Report

Posted 2 years ago

Hello Diana Thanks for your wonderful comments about your Tower Air Fryer We were delighted to read your comments - we love our Air Fryers too !!! Should you have any enquiries our Customer Services Team are always here to help. Keith - Group Customer Services Manager

Posted 2 years ago

“Lovely microwave and easy to use.”

Helpful Report

Posted 2 years ago

Hi Kathryn Thanks for your kind words and indeed your valuable order for your Tower Microwave. Everyone here at Tower HQ was thrilled to read your comments. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Good quality, reasonably priced products in attractive colours. Goods arrive well packaged and on time.”

Helpful Report

Posted 2 years ago

Hello Many thanks for your 5 star comments. Here at Tower we pride ourselves on providing quality products, at affordable prices supported by great Customer Services Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Wow I don’t know what else to say for £59. It was 69 out of 10 £ discount. I would tell everybody to get them before they run out absolutely amazing and the rotisserie absolutely brilliant.”

Helpful Report

Posted 2 years ago

Hello Patrick, Thanks for your review. Here at Tower we pride ourselves on providing quality products at affordable prices supported by great customer service. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“great little unit - works well”

Helpful Report

Posted 2 years ago

Hello Annette Thanks for taking the time to leave your comments. It was great to read your Tower product is working well. If you need any assistance in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 2 years ago

“Omg xec20 plus corded £45 brilliant with 3 year warranty, my husband says he'd have to pay £45K to upgrade to new passat and get 3 year warranty, but says photos in the manual on disassemble for cleaning filter etc. would be helpful good work people..”

Helpful Report

Posted 2 years ago

Hello Carole, Many thanks for taking the time to leave your valuable comments. Here at Tower we always welcome our customers comments and suggestions and your suggestions have been noted. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.1 based on 5,882 reviews