Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,788 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,788 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Leanne Carrick

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Six days ago I wrote a review about 2 Censor Bins, that I had bought from Tower at a cost of £100 - which had stoped working after two years. After proving my purchase, Tower have been exceeding good, in showing good customer service, by offering me any product from their range up to, and in my case over, the amount of money paid. I have chosen an Air Fryer Oven which costs £109.99 and offered to pay the difference, which they have been kind enough to decline. I look forward to receiving my Air Fryer and discover a whole new way of cooking.”

Helpful Report

Posted 1 year ago

Hi Sandra, Many thanks for taking the time to leave your comments. Here at Tower we always welcome our customers reviews and comments as this allow us to review the products and services we provide. Customer comments also allow us to revisit the original customer enquiry to establish if we could have handled it better. I was pleased we reached a suitable solution for your enquiry. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“The Tower compact air fryer is superb. I like the round fryers this one fits better on the kitchen surface, whilst providing an impressive 4.2L basket! Everything comes out so crisp with no greasy feeling to it. Try courgette and aubergine slices in tempura batter cooked in the fryer for about 12-18 minutes depending on thickness and quantity. Perfect with a homemade tzatziki or spicy salsa.”

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Posted 1 year ago

Hello Mark What a wonderful review to receive about your Tower Air Fryer. Thanks for your kind words. Keith - Group Customer Services Manager

Posted 1 year ago

“Very pleased”

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Posted 1 year ago

Hi Thanks for your 5 star comments about how pleased you are with your Tower product. Should you have any enquires our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“Easy to use and exciting trying new recipes.”

Helpful Report

Posted 1 year ago

Hello Many thanks for your 5 star comments about your product from Tower. Should you have any enquiries our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“Brilliant fast and easy way to cook healthy meals”

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Posted 1 year ago

Hello Paul, Many thanks for your 5 star comments about your Tower product. We were delighted to read your kind words. Keith - Group Customer Services Manager

Posted 1 year ago

“Black Tower kettle model T10015BLL - stylish and still functioning perfectly after a number of years. We live in a hard water area so, not surprisingly, the spout filter clogs up and needs occasional cleaning. It has just started to fray and I can’t find anyone with a replacement part in stock. Could anyone at Tower direct me to a spare parts supplier with one in stock please? Many thanks, great kettle.”

Helpful Report

Posted 1 year ago

Hi Tom Thanks for taking the time to leave your comments about your Tower kettle. I have arranged for one of our Team to contact you very soon to see how we can help with your enquiry. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“I purchased this from a reputable company at a very reasonable price. I’ve not had an Air Fryer before so this way of cooking is new to me. I have a small kitchen and find the size ideal for me. So far so good. However I would like to see a mark closer to the bottom of the dials to get a more accurate positioning for both the temperature and the time.”

Helpful Report

Posted 1 year ago

Hello CVW Thanks for taking the time to leave your very valuable comments. Here at Tower we always welcome our customers feedback and suggestions. rest assured your recommendation has been noted - if there is anything we can assist with in the future our Customer Services Team are always available to help. Keith - Group Customer Services Manager

Posted 1 year ago

“Ordering was easy and communication was very good.”

Helpful Report

Posted 1 year ago

Hi Cath, It was great to read about your positive order and delivery experience. Should you have any enquiries in the future our Customer Services Team are always available to help. Keith - Group Customer Services Manager

Posted 1 year ago

“I absolutely love it 🙌🏽Perfect for my little family, cooks brilliant and healthy”

Helpful Report

Posted 1 year ago

Hi Abbey It was great to see how your Tower Air Fryer has made a great addition to your kitchen. Thanks for choosing Tower for your valuable order. best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Great product good healthy food and efficient”

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Posted 1 year ago

Hello Kevin Thanks for taking the time to leave your 5 star comments about your Tower product. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“Fantastic product, great price and so easy to use. A dinner which would have taken close to 60 minutes to cook, took just 25 minutes. The food had more flavour too. Would absolutely recommend this air fryer to anyone who wants great tasting food at a fraction of the time. 😊”

Helpful Report

Posted 1 year ago

Hello Abbey It was wonderful to read your comments about your Tower Air Fryer. We were delighted to read about the positive results you have seen by using your Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Amazing and lovely bin going to get another as really good and service fantastic”

Helpful Report

Posted 1 year ago

Hi Kate Many thanks for taking the time to leave your 5 star comments about your Bin from Tower. Thanks for choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 1 year ago

“Happy with the fryer. I get alot for the money.”

Helpful Report

Posted 1 year ago

Hello Many thanks for your 5 star comments about your Air Fryer from Tower. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“very good service”

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Posted 1 year ago

Hello Thanks for your 5 star review. Here at Tower we pride ourselves on offering quality products at affordable prices supported by great customer service. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Excellent iron really pleased with it, ironing is much better and easier with this new iron Would definitely recommend this”

Helpful Report

Posted 1 year ago

Hello Brenda, Many thanks for your 5 star comments about your Steam Iron. Everyone here at Tower was delighted to read your comments. Keith - Group Customer Services Manager

Posted 1 year ago

“Having had to replace our microwave was surprised to find this Tower T24042 800W 20L one in ASDA when doing our weekly shop priced at just £45! Have used it a couple of times already & performs well. Basic functions but we used cooker etc for main meals but ideal for what we require.”

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Posted 1 year ago

Hello Malcolm It was wonderful to read your 5star comments about your Tower Microwave. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Bought today will update”

Helpful Report

Posted 2 years ago

Hi Thanks for choosing Tower for your valuable order. Rest assured our Customer Services Team are always available should you have any enquiries. Keith - Group Customer Services Manager

Posted 2 years ago

“Love it 😍😍”

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Posted 2 years ago

HI Thanks for your 5 star comments about your Tower product. We love our products too !!!! Keith - Group Customer Services Manager

Posted 2 years ago

“Was a present from a very good friend, probably the best present I've had in 63 years, very easy to use and clean, I'm super impressed jow easy to use , makes fantastic sandwiches, and remarkably so tasty and easy”

Helpful Report

Posted 2 years ago

Hello Kevan Thanks so much for your kind words about your Tower product. We hope you visit our website to check out our fantastic range of products. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I love my new air fryer you can cook two things to be ready at the same time The only problem with delivery was it came a week and a day early”

Helpful Report

Posted 2 years ago

Hello Sandra Thanks for taking the time to leave your 5 star review for your Tower Air Fryer. Regards Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,788 reviews