Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,819 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,819 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ime half blind but my pa swears by it”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star comments about your Tower product. Keith - Group Customer Services Manager

Posted 2 years ago

“I purchased the Tower Vortx Vizion 7L digital air fryer 2 weeks ago. I absolutely love it,very easy to use, it cooks all the food evenly and most of all so quickly. The large basket is great to cook a full meal. And the view window is ideal because you don't have to open the drawer to check on your food. Not loud at all when in use. Highly recommended this air fryer”

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Posted 2 years ago

Hello Sofia, Many thanks for your kind words about your Tower Air Fryer. Here at Tower we pride ourselves on providing quality products at affordable prices supported by great customer service. Should you have any enquiries in the future we'd love to hear from you. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Easy to use, straight out of the box. Fabulous space saving design and a bargain price”

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Posted 2 years ago

Hello Fay It was great to see how your Tower Air Fryer has made a fantastic addition to your kitchen. Thanks for your valuable order. Keith - Group Customer Services Manager

Posted 2 years ago

“Fantastic! Customer services and replacement of canisters was second to none. Spoke with customer services one day and received replacements the very next day. The service I received restored my faith in human nature.”

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Posted 2 years ago

Hello Susan, Many thanks for your kind words about the recent contact with our Customer Services Team. Here at Tower we believe the service we provide to our customers is different to that of other organisations and I was delighted this was the case with your enquiry. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Fantastic quality for the price. Works wonderful.”

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Posted 2 years ago

Hello James Many thanks for taking he time to leave your 5 star comments about your Tower product. Rest assured our customer services team are always on hand should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Absolutely fantastic Tower go above and beyond there Customer service is amazing they are the best great communication so helpful I would like to thank everyone there they really do look after customers especially Joseph please past on my appreciation for his help thank you everyone Sue Rigby”

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Posted 2 years ago

Hello Sue It was wonderful to read your kind words about our Customer Services Team and Joseph in particular. Joseph is one of the many stars we have hear at Tower who always look after our customers so well. Thanks again Keith - Group Customer Services Manager

Posted 2 years ago

“Well packed, simple instructions to follow good detail on cooking times.”

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Posted 2 years ago

Hi Steve, Thanks for taking the time to leave your 5 star review for your Tower product. Rest assured our Customer Services Team are always available to help with any enquiry you may have in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Buying British & it being well made lovely Hoover”

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Posted 2 years ago

Hi Marie Many thanks for your kind words about your Vacuum Cleaner from Tower. Your comments were greatly appreciated. Keith - Group Customer Services Manager

Posted 2 years ago

“Beautiful bin, easy to use. Excellent price. Definitely pass on your name to my friends.”

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Posted 2 years ago

Hello Many thanks for your kind words an indeed your valuable recommendation of Tower. Here at Tower we pride ourselves on providing great products at affordable prices supported by great Customer Service. Keith - Group Customer Services Manager

Posted 2 years ago

“The cordless facility means no wire tangling with clothes that you are trying to iron. So much easier!”

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Posted 2 years ago

Hi John Thanks so much for your kind words about your cordless steam iron from Tower. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“We’ll always been sceptical about air fryers So today was my first try Omelette fabulous Chicken breast amazing Can’t wait to try more.”

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Posted 2 years ago

Hello Sue Many thanks for your superb comments about your Tower Air Fryer. Here at Tower we understand new products can be a little daunting at first but please be assured our Customer Services Team are always available to help. We were delighted to read about the mouth-watering results you've seen with your Air Fryer Keith - Group Customer Services Manager

Posted 2 years ago

“Absolutely love this bin, not only does it look fab but the sensor to open is amazing and closes when you have moved away. Highly recommend.”

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Posted 2 years ago

Hi Thanks for your kind words about your very popular Tower Sensor Bin. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Six days ago I wrote a review about 2 Censor Bins, that I had bought from Tower at a cost of £100 - which had stoped working after two years. After proving my purchase, Tower have been exceeding good, in showing good customer service, by offering me any product from their range up to, and in my case over, the amount of money paid. I have chosen an Air Fryer Oven which costs £109.99 and offered to pay the difference, which they have been kind enough to decline. I look forward to receiving my Air Fryer and discover a whole new way of cooking.”

Helpful Report

Posted 2 years ago

Hi Sandra, Many thanks for taking the time to leave your comments. Here at Tower we always welcome our customers reviews and comments as this allow us to review the products and services we provide. Customer comments also allow us to revisit the original customer enquiry to establish if we could have handled it better. I was pleased we reached a suitable solution for your enquiry. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“The Tower compact air fryer is superb. I like the round fryers this one fits better on the kitchen surface, whilst providing an impressive 4.2L basket! Everything comes out so crisp with no greasy feeling to it. Try courgette and aubergine slices in tempura batter cooked in the fryer for about 12-18 minutes depending on thickness and quantity. Perfect with a homemade tzatziki or spicy salsa.”

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Posted 2 years ago

Hello Mark What a wonderful review to receive about your Tower Air Fryer. Thanks for your kind words. Keith - Group Customer Services Manager

Posted 2 years ago

“Very pleased”

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Posted 2 years ago

Hi Thanks for your 5 star comments about how pleased you are with your Tower product. Should you have any enquires our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 2 years ago

“Easy to use and exciting trying new recipes.”

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Posted 2 years ago

Hello Many thanks for your 5 star comments about your product from Tower. Should you have any enquiries our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 2 years ago

“Brilliant fast and easy way to cook healthy meals”

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Posted 2 years ago

Hello Paul, Many thanks for your 5 star comments about your Tower product. We were delighted to read your kind words. Keith - Group Customer Services Manager

Posted 2 years ago

“Black Tower kettle model T10015BLL - stylish and still functioning perfectly after a number of years. We live in a hard water area so, not surprisingly, the spout filter clogs up and needs occasional cleaning. It has just started to fray and I can’t find anyone with a replacement part in stock. Could anyone at Tower direct me to a spare parts supplier with one in stock please? Many thanks, great kettle.”

Helpful Report

Posted 2 years ago

Hi Tom Thanks for taking the time to leave your comments about your Tower kettle. I have arranged for one of our Team to contact you very soon to see how we can help with your enquiry. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I purchased this from a reputable company at a very reasonable price. I’ve not had an Air Fryer before so this way of cooking is new to me. I have a small kitchen and find the size ideal for me. So far so good. However I would like to see a mark closer to the bottom of the dials to get a more accurate positioning for both the temperature and the time.”

Helpful Report

Posted 2 years ago

Hello CVW Thanks for taking the time to leave your very valuable comments. Here at Tower we always welcome our customers feedback and suggestions. rest assured your recommendation has been noted - if there is anything we can assist with in the future our Customer Services Team are always available to help. Keith - Group Customer Services Manager

Posted 2 years ago

“Ordering was easy and communication was very good.”

Helpful Report

Posted 2 years ago

Hi Cath, It was great to read about your positive order and delivery experience. Should you have any enquiries in the future our Customer Services Team are always available to help. Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.1 based on 5,819 reviews