Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,882 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,882 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love this air fryer it’s excellent for me as l live alone so perfect for meals fast cooking and very easy to clean I’m very satisfied that I purchased a tower air fryer”

Helpful Report

Posted 2 years ago

Hello Josephine Thanks for your kind words about Tower and your Air Fryer. Everyone at Tower HQ was delighted to read how your Air Fryer suits your specific requirements. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Tower Kettle. Nice quality”

Helpful Report

Posted 2 years ago

Hello Roderick Many thanks for your kind words and indeed your valuable order for your kettle from Tower. We hope you visit our website again very soon to check out our fantastic range of products. Keith - Group Customer Services Manager

Posted 2 years ago

“Great product easy to use with great results”

Helpful Report

Posted 2 years ago

Hello Serena, Many thanks for your 5 star comments. I was delighted to read how easy to use you found your Tower product. Please be assured our Customer Services Team are always available should you need any help in the future. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“1st result on a roast chicken (to big to rotate) 5/5”

Helpful Report

Posted 2 years ago

Hello Many thanks for your 5 out of 5 score for the roast chicken you cooked in your Tower Air Fryer. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager.

Posted 2 years ago

“Very good product for price”

Helpful Report

Posted 2 years ago

Hi Danielle Many thanks for your 5 star comments and your valuable order from Tower. We hope you visit our website again very soon to check our fantastic range of products. Keith - Group Customer Services Manager

Posted 2 years ago

“Very impressive Unit”

Helpful Report

Posted 2 years ago

Hello Thanks for taking the time to leave your 5 star comments about your Tower product. We hope you visit our website again very soon to check out our fantastic range of products. Keith - Group Customer Services Manager

Posted 2 years ago

“Had to return it as I had sudden bad health diagnosis.”

Helpful Report

Posted 2 years ago

Hi John We were sorry to learn you had to return your product to us but hope you visit our website again very soon. best wishes for your recuperation. Keith - Group Customer Services Manager

Posted 2 years ago

“Amazing kettle”

Helpful Report

Posted 2 years ago

Hello Maureen, Thanks for your 5 star comments and for choosing Tower for the purchase of your kettle from Tower. Here at Tower we think our kettles are amazing too !!!! Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I do love it is easy to use and easy to clean I did get mine in my local shop and it was best option for me and my family price was £35 definitely recommend this product.thanks”

Helpful Report

Posted 2 years ago

Hello Justyna, Many thanks for taking the time to leave your 5 star comments about your Tower product. rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Fabulous offer on a lovely airfryer. Super easy to order online and arrived within 3 days just standard delivery. Airfryer lovely design, quiet and perfect size.”

Helpful Report

Posted 2 years ago

Hello Leigh Many thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Great value microwave”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star comments about your Tower Microwave. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“We had a minor cosmetic fault with our kettle..we rang Tower and no hesitation sent us another one Fantastic service. D”

Helpful Report

Posted 2 years ago

Hello David Many thanks for your 5 star comments. Here at Tower we understand on rare occasions items may become damaged through no fault of anyone. When this does occur our Customer Services Team always act quickly to help out customers - I was delighted this was achieved with your enquiry. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Superb Service from Elle, Tower Customer Services. From start to finish Elle was very professional in the way she handled my wish to use my warranty regarding a faulty Kettle. Our exchanges of emails were instant by her I never had to wait once for her reply. She was a very knowledgeable young lady and a new kettle is on its way. An excellent asset for Tower. Thank you Elle you truly was a star!!!”

Helpful Report

Posted 2 years ago

Hello Barbara Many thanks for taking the time to leave your wonderful comments. Here at Tower our customers comments are so important to us and Elle who helped with your recent enquiry was delighted to read your review. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Bought the 1.5litre 900w air fryer. Makes enough frozen chips for 2. I bought it for the caravan because of the low wattage/voltage. I don't have to put the gas oven on for small things like spring, roll etc It doesn't take much space up and when not in use fits neatly in the cupboard. A good price from a company I trust. For me it's a really good buy.”

Helpful Report

Posted 2 years ago

Hello Many thanks for your wonderful 5 star comments about your Air Fryer from Tower. We were delighted to read how you are using your Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Less cooking time great taste”

Helpful Report

Posted 2 years ago

Hello Many thanks for taking the time to leave your 5 star comments about your Tower product. Rest assured our Customer Services Team are always available should you require any help in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent”

Helpful Report

Posted 2 years ago

Hello Dexter Thanks for your 5 star comments about your Tower product. Our Customer Services Team are always available should you need any help in the future - we'd love to hear from you. Keith - Group Customer Services Manager

Posted 2 years ago

“Speedy delivery and looks great! Thanks ever so 😊”

Helpful Report

Posted 2 years ago

Hi Many thanks for your comments and indeed your valuable order. We hope you enjoy using your product - rest assured our Customer Services Team are always available should you need any help in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Amazing bit of kit!! Crispiest chips! Easy to use and clean, no smell. Everybody needs one of these. Worth every penny.”

Helpful Report

Posted 2 years ago

Hi Emma, Many thanks for your 5 star review for your Tower product. The crispy chips sound delicious. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“This air fryer is very good we use all the time a great buy👍⭐️”

Helpful Report

Posted 2 years ago

Hello Sue Many thanks for your kind words about your Air Fryer. We were delighted to read how you are using your Air Fryer all of the time. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent product, really quick delivery and easy communication. Would recommend and will use tower again.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your valuable comments and indeed for choosing Tower to make your purchase. Rest assured our Customer Services Team are always available to help with any enquiry you may have in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.1 based on 5,882 reviews