Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,819 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,819 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love my new Tower Pink rapid boil kettle. Cost effective and classy all in one”

Helpful Report

Posted 1 year ago

Hello Donna It was great to read how much you love your Tower Kettle. We are a little biased here at Tower and we love our kettles too !!! Keith - Group Customer Services Manager

Posted 1 year ago

“Just had to put a review on for the Tower 2-in-1 cord/cordless steam iron. What a fabulous iron , so efficient,powerful and easy to use . Lightweight but heavy enough . I have used various irons from different manufacturers but this is has to be one of the best I've used”

Helpful Report

Posted 1 year ago

Hi Les, Many thanks for your wonderful comments about your Tower 2 in 1 Steam Iron. Here at Tower we love reading our customers comments as they are so important to us. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Arrived on time and replacement shelves as expected.”

Helpful Report

Posted 1 year ago

Hello Teresa, Thanks for your kind words about your recent order and delivery experience. We hope you visit our website again very soon to check our fantastic range of products. Keith - Group Customer Services Manager

Posted 1 year ago

“The iron is a super device ,I really like it”

Helpful Report

Posted 1 year ago

Hi Thanks for your 5 star review. We were delighted to read how much you like your Tower Iron. We are a little biased here at Tower and we love our Irons too !!! Keith - Group Customer Services Manager

Posted 1 year ago

“Looks good not fully used yet as still have my single one (Tower again) but will be useful. Delivery great, no delays and was kept informed on delivery. Would use again”

Helpful Report

Posted 1 year ago

Hello DenGoscombe Many thanks for taking the time to leave your 5 star comments about your Tower product. We were delighted to read about your order and delivery experience. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Having had a problem with my Tower Vortx air fryer, please pass on my thanks to Keighley and Megan for their quick response and help in supplying the necessary replacement . This arrived within 24 hours of competition of my information with them. Regards, Steve.”

Helpful Report

Posted 1 year ago

Hello Stephen, It was great to read your 5 star comments about how Keighley and Megan helped with your recent enquiry. Here at Tower our Customer Services Team always place our customers at the heart of everything we do. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Having looked at the Fryers out there, I decided thst the draw system was no good for more than 2 people, thus opted for the 11lt ten in one fryer.... BEST MOVE EVER.... cooks enough for 4 people, and if you plan the tray position ( and the timings) you can cook a full meal in one hit !! Absolutely Brilliant product.”

Helpful Report

Posted 1 year ago

Hello Simon, Many thanks for taking the time to leave your wonderful comments about your Tower Air Fryer. Everyone at Tower HQ were delighted to read your kind words and indeed your valuable order. Rest assured our Customer Services Team are always available should you need any help moving forward. Keith - Group Customer Services Manager

Posted 1 year ago

“I cannot speak highly enough of the customer care service provided by Martin. Throughout my contact he was polite and helpful. I very much appreciated his clear concise instructions of what I needed to do, to help his enquiries. This matter has been resolved in a very satisfactory manner and I’m more than pleased. Thank you Martin”

Helpful Report

Posted 1 year ago

Hi It was wonderful to read your kind words. Here at Tower our Customer Services Team always place our customers at the heart of everything we do and I was delighted to read how Martin from the Team achieved this with your enquiry. Rest assured our Customer Services Team are always available so if you do need anything in the future we'd love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“Just reordered this amazing air fryer after having the same one for nearly 5 years using every day. I must say I cannot fault tower products. Don’t hesitate this is a fraction of what I paid for my first one . Run don’t walk for this price per use is negligible. The amount of times I’ve used this it’s basically free . Girl maths .”

Helpful Report

Posted 1 year ago

Hello Karen, Many thanks for your 5 star comments. Everyone here at Tower loved your comments as well as your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“I love this air fryer it’s excellent for me as l live alone so perfect for meals fast cooking and very easy to clean I’m very satisfied that I purchased a tower air fryer”

Helpful Report

Posted 1 year ago

Hello Josephine Thanks for your kind words about Tower and your Air Fryer. Everyone at Tower HQ was delighted to read how your Air Fryer suits your specific requirements. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Tower Kettle. Nice quality”

Helpful Report

Posted 1 year ago

Hello Roderick Many thanks for your kind words and indeed your valuable order for your kettle from Tower. We hope you visit our website again very soon to check out our fantastic range of products. Keith - Group Customer Services Manager

Posted 1 year ago

“Great product easy to use with great results”

Helpful Report

Posted 1 year ago

Hello Serena, Many thanks for your 5 star comments. I was delighted to read how easy to use you found your Tower product. Please be assured our Customer Services Team are always available should you need any help in the future. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“1st result on a roast chicken (to big to rotate) 5/5”

Helpful Report

Posted 1 year ago

Hello Many thanks for your 5 out of 5 score for the roast chicken you cooked in your Tower Air Fryer. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager.

Posted 1 year ago

“Very good product for price”

Helpful Report

Posted 1 year ago

Hi Danielle Many thanks for your 5 star comments and your valuable order from Tower. We hope you visit our website again very soon to check our fantastic range of products. Keith - Group Customer Services Manager

Posted 1 year ago

“Very impressive Unit”

Helpful Report

Posted 1 year ago

Hello Thanks for taking the time to leave your 5 star comments about your Tower product. We hope you visit our website again very soon to check out our fantastic range of products. Keith - Group Customer Services Manager

Posted 1 year ago

“Had to return it as I had sudden bad health diagnosis.”

Helpful Report

Posted 1 year ago

Hi John We were sorry to learn you had to return your product to us but hope you visit our website again very soon. best wishes for your recuperation. Keith - Group Customer Services Manager

Posted 1 year ago

“Amazing kettle”

Helpful Report

Posted 1 year ago

Hello Maureen, Thanks for your 5 star comments and for choosing Tower for the purchase of your kettle from Tower. Here at Tower we think our kettles are amazing too !!!! Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“I do love it is easy to use and easy to clean I did get mine in my local shop and it was best option for me and my family price was £35 definitely recommend this product.thanks”

Helpful Report

Posted 1 year ago

Hello Justyna, Many thanks for taking the time to leave your 5 star comments about your Tower product. rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Fabulous offer on a lovely airfryer. Super easy to order online and arrived within 3 days just standard delivery. Airfryer lovely design, quiet and perfect size.”

Helpful Report

Posted 1 year ago

Hello Leigh Many thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Great value microwave”

Helpful Report

Posted 1 year ago

Hi Thanks for your 5 star comments about your Tower Microwave. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.1 based on 5,819 reviews