Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,882 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,882 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely fantastic service! Air fryer failed during warranty period. My email to Company answered almost immediately and following several questions and replies a replacement sent to me. Thank you Amy for all your help and support.”

Helpful Report

Posted 2 years ago

Hello Jacqui, Thanks for your wonderful 5 star comments. I was sorry to learn of your rare issue with your Air Fryer however I was delighted to read how our Customer Services Team acted quickly to resolve your enquiry. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I purchased the xpress Pro 11L 5 in 1 air fryer oven. Im happy that it is a good quality product. It cooks everything nicely, has a wide variety of uses and is very easy to use! It cooks much faster than the normal cooker and I've saved alot of electricity using this instead. I'd definitely reccomend it.”

Helpful Report

Posted 2 years ago

Hello Gem, It was wonderful to read your kind words about your Tower Air Fryer. Everyone here at Tower HQ was delighted to read your comments and we all appreciate your valuable order. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Grateful to the Hackingproteam, I learned about them through earlier feedback here. Working with the Hackingproteam was truly a positive experience. They assisted me in discreetly accessing my girlfriend's phone, allowing me to view all her WhatsApp messages without leaving any evidence. I'll definitely return for their services when needed in the future. 𝘍𝘰𝘳 𝘢𝘯𝘺𝘰𝘯𝘦 𝘴𝘦𝘦𝘬𝘪𝘯𝘨 𝘵𝘩𝘦 𝘢𝘴𝘴𝘪𝘴𝘵𝘢𝘯𝘤𝘦 𝘰𝘧 𝘢 𝘱𝘳𝘰𝘧𝘪𝘤𝘪𝘦𝘯𝘵 𝘩𝘢𝘤𝘬𝘦𝘳, 𝘐 𝘸𝘩𝘰𝘭𝘦𝘩𝘦𝘢𝘳𝘵𝘦𝘥𝘭𝘺 𝘳𝘦𝘤𝘰𝘮𝘮𝘦𝘯𝘥 𝘳𝘦𝘢𝘤𝘩𝘪𝘯𝘨 𝘰𝘶𝘵 𝘵𝘰: 𝘌𝘮𝘢𝘪𝘭: 𝘩𝘢𝘤𝘬𝘪𝘯𝘨𝘱𝘳𝘰𝘵𝘦𝘢𝘮001@𝘨𝘮𝘢𝘪𝘭.𝘤𝘰𝘮 𝘞𝘦𝘣𝘴𝘪𝘵𝘦: 𝘩𝘢𝘤𝘬𝘪𝘯𝘨𝘱𝘳𝘰𝘵𝘦𝘢𝘮.𝘵𝘰𝘱 𝘞𝘩𝘢𝘵𝘴𝘈𝘱𝘱: +44 7526 187377 They’ve got quick responses and solutions. Best regards”

Helpful Report

Posted 2 years ago

“Very happy with my tower t17128l airfryer The rotisserie basket function is amazing for cooking small food products evenly. The only upgrade I could recommend for tower to improve this product is coating the wire racks and rotisserie basket with non stick coating ad is a little annoying to clean. But would definitely recommend this product 5 stars 🌟 🌟🌟🌟🌟👍🏻”

Helpful Report

Posted 2 years ago

Hi Terry Many thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. Here at Tower we love reading our customers reviews and suggestions and your comments about the racks and rotisserie have been noted. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I got this from Lidl on offer for £44.99 and I bought one for a friend! Trust me it was 1 a budging on sale and 2 I have just baked a cake in it and the cake came out perfect. I can't wait to explore my new toy.”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star comments about your Tower product. We were delighted to read about the delicious cake you cooked. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I’m a ‘newbie’ to air fryers…but, it’s been on my wish list for a very long time. Finally I’ve got one and I Love ❤️ it!!!!! So efficient and hardly no washing-up!!!! Thank You Tower it’s amazing!!!!!”

Helpful Report

Posted 2 years ago

Hi Marcia Many thanks for your 5 star comments about your new Air Fryer. Here at Tower we understand new products can be a little daunting so if there's anything we can help with our Customer Services Team are always available. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“First time user Absolutely brilliant Cooks meals in less time and no mess,”

Helpful Report

Posted 2 years ago

Hello Many thanks for taking the time to leave your 5 star comments about your Tower product. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I love my tower double air fryer it's amazing”

Helpful Report

Posted 2 years ago

Hello Jon It was great to read your 5 star comments about your Tower Air Fryer. We love our Air Fryers too !!!! Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Love it so easy to make delicious food”

Helpful Report

Posted 2 years ago

Hi Marty Thanks for your comments. Here at Tower our customers comments are so important to us and we were delighted to learn how much you love your Tower product. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Fantastic, Having kitchen renovated, so a Hero! At the moment!👍”

Helpful Report

Posted 2 years ago

Hi Thanks for your kind review. I was delighted to read how your Tower products has complimented your new kitchen. Keith - Group Customer Services Manager

Posted 2 years ago

“Had a problem with my air fryer but this was resolved very swiftly by customer service with a replacement air fryer. Cannot fault their service.”

Helpful Report

Posted 2 years ago

Hello It was wonderful to read your 5 star comments about how our Customer Services Team helped with your recent enquiry. Here at Tower we always place our customers at the heart of everything we do. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Love my new Tower Pink rapid boil kettle. Cost effective and classy all in one”

Helpful Report

Posted 2 years ago

Hello Donna It was great to read how much you love your Tower Kettle. We are a little biased here at Tower and we love our kettles too !!! Keith - Group Customer Services Manager

Posted 2 years ago

“Just had to put a review on for the Tower 2-in-1 cord/cordless steam iron. What a fabulous iron , so efficient,powerful and easy to use . Lightweight but heavy enough . I have used various irons from different manufacturers but this is has to be one of the best I've used”

Helpful Report

Posted 2 years ago

Hi Les, Many thanks for your wonderful comments about your Tower 2 in 1 Steam Iron. Here at Tower we love reading our customers comments as they are so important to us. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Arrived on time and replacement shelves as expected.”

Helpful Report

Posted 2 years ago

Hello Teresa, Thanks for your kind words about your recent order and delivery experience. We hope you visit our website again very soon to check our fantastic range of products. Keith - Group Customer Services Manager

Posted 2 years ago

“The iron is a super device ,I really like it”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star review. We were delighted to read how much you like your Tower Iron. We are a little biased here at Tower and we love our Irons too !!! Keith - Group Customer Services Manager

Posted 2 years ago

“Looks good not fully used yet as still have my single one (Tower again) but will be useful. Delivery great, no delays and was kept informed on delivery. Would use again”

Helpful Report

Posted 2 years ago

Hello DenGoscombe Many thanks for taking the time to leave your 5 star comments about your Tower product. We were delighted to read about your order and delivery experience. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Having had a problem with my Tower Vortx air fryer, please pass on my thanks to Keighley and Megan for their quick response and help in supplying the necessary replacement . This arrived within 24 hours of competition of my information with them. Regards, Steve.”

Helpful Report

Posted 2 years ago

Hello Stephen, It was great to read your 5 star comments about how Keighley and Megan helped with your recent enquiry. Here at Tower our Customer Services Team always place our customers at the heart of everything we do. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Having looked at the Fryers out there, I decided thst the draw system was no good for more than 2 people, thus opted for the 11lt ten in one fryer.... BEST MOVE EVER.... cooks enough for 4 people, and if you plan the tray position ( and the timings) you can cook a full meal in one hit !! Absolutely Brilliant product.”

Helpful Report

Posted 2 years ago

Hello Simon, Many thanks for taking the time to leave your wonderful comments about your Tower Air Fryer. Everyone at Tower HQ were delighted to read your kind words and indeed your valuable order. Rest assured our Customer Services Team are always available should you need any help moving forward. Keith - Group Customer Services Manager

Posted 2 years ago

“I cannot speak highly enough of the customer care service provided by Martin. Throughout my contact he was polite and helpful. I very much appreciated his clear concise instructions of what I needed to do, to help his enquiries. This matter has been resolved in a very satisfactory manner and I’m more than pleased. Thank you Martin”

Helpful Report

Posted 2 years ago

Hi It was wonderful to read your kind words. Here at Tower our Customer Services Team always place our customers at the heart of everything we do and I was delighted to read how Martin from the Team achieved this with your enquiry. Rest assured our Customer Services Team are always available so if you do need anything in the future we'd love to hear from you. Keith - Group Customer Services Manager

Posted 2 years ago

“Just reordered this amazing air fryer after having the same one for nearly 5 years using every day. I must say I cannot fault tower products. Don’t hesitate this is a fraction of what I paid for my first one . Run don’t walk for this price per use is negligible. The amount of times I’ve used this it’s basically free . Girl maths .”

Helpful Report

Posted 2 years ago

Hello Karen, Many thanks for your 5 star comments. Everyone here at Tower loved your comments as well as your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.1 based on 5,882 reviews