Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,828 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,828 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The kettle looks very pretty but is extremely noisy and the minimum water level of 0.8 litres is ridiculous! Mostly one wants to boils enough for a mug but an entire family. It takes an age to boil and wastes a huge amount of electricity.”

Helpful Report

Posted 2 years ago

Hi Paul, Many thanks for taking the time to leave your comments. We were surprised to read your comments as we have had no previous communication from you for your kettle which was purchased in November 2023. One of our Customer Services Team have been in contact with you to understand and resolve your enquiry. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“They look nice but they don’t seem to be working on all of my induction hobs. So might have to send them back. Very annoying.”

Helpful Report

Posted 2 years ago

Hi John, I was sorry to read your review about your Pan Set. We were surprised to read your comments as we have had no previous communication from you. Rest assured our Customer Services Team are always available to help with any enquiry. In a bid understand and resolve your enquiry fully one of our Team will be in contact very soon. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I only used tower about ten times and it’s not working I use it to dry herbs as I have a ninja air fryer I use daily but has no herb dehydration so I bought a tower”

Helpful Report

Posted 2 years ago

Hi Thanks for your valuable review about your Tower Air Fryer. We were very sorry and indeed surprised to read your comments as our records indicate no previous record of you contacting Tower about your product. Our Customer Services Team are always available to assist. Once of our team will be in contact with you very soon. Keith - Group Customer Services Manager

Posted 2 years ago

“Paid nearly 200£ for my order, still didn't receive it, over 10 days, and nobody even bothered to resolve the problem, poor customer service.”

Helpful Report

Posted 2 years ago

Hi Thanks for your review - I was sorry to read your comments about the delivery of your order. Your order was placed with us 7 days ago and I am delighted to confirm it will be delivered to you today. One of our Team have been in contact with you today to confirm this. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Would never buy from Tower again. We returned an item and are still waiting for a refund even after contacting customer dis-service over 3 times. I have even sent them carrier proof they have had the item back. Their customer communication really needs some work, it must be a nightmare from the ecoms depth and I cannot believe how many good reviews they have had. It us a shame because I do personally know staff at this company and am holding back and asking them to sort it for me.”

Helpful Report

Posted 2 years ago

“Ordered with next day delivery on Wednesday. No tracking information provided by Thursday morning. Phoned and order had not even been processed. Goods will be dispatched in two parcels with two different carriers. Did not say any of this on confirmation of order email. Midnight Thursday still no tracking information so obviously still not dispatched. No idea when parcels will arrive and no further communication from company.”

Helpful Report

Posted 2 years ago

Hi Many thanks for taking the time to leave your valuable comments. Here at Tower we always welcome our customers feedback and comments. I was sorry to learn of your recent experience with Tower and would like to provide an update. Your valuable order contained a number of items one of which was classified as a bladed item - all courier partners are required to meet strict guidelines on the delivery of such items to ensure the safety of our customers and courier partners alike. As a result your order had to be split and allocated to our another courier appointed to deliver bladed items. I can confirm your order has been dispatched and will be with you very soon. It only leaves me to apologise for this unique occurrence which has occurred with your order. Keith - Group Customer Services Manager

Posted 2 years ago

“Warranty ID: 1717099800 Dear Sir/Madam, Would you please explain to me why the end of the warranty is the same date of the purchase & registration of the product as per your email. Warranty Starts On: 30/05/2024 Warranty End Date: 30/05/2024 Thank you for your attention Salem Zughaid”

Helpful Report

Posted 2 years ago

Hi Salem, Thanks for taking the time to leave your comments which came as a surprise to us as we have not received any previous communications from you. Our Customer Services Team are always available to assist with any enquiries you may wish to raise. One of our Customer Services Team will be in contact with you to resolve your enquiry and provide peace of mind to ensure your products have their warranty registered. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I have emailed 3 times no reply just want to return item i don't have details. Poor service . Ignorant staff.”

Helpful Report

Posted 2 years ago

Hi Aftab Many thanks for your comments. We were very disappointed to read your review. When a customer contacts us we acknowledge safe receipt of your message and provide a timescale as to when you can expect a response from us. In addition we do make a polite request to avoid sending duplicate messages to us as this only hinders our ability to respond in the shortest possible time. I was delighted to learn all of your messages have been responded to as we never ignore a customers communication Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I have received no confirmation about my item that has been paid for. Won't be recommending to friends or family. Shocking!”

Helpful Report

Posted 2 years ago

Hi Thanks for your review - we were very disappointing to read your comments. Having reviewed your comments and your messages to us it shows you have used 2 different email addresses. One email address was used at the point of your order and one email address was used to contact us. I would appreciate if you could check both email addresses to locate your order confirmation. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“The bin itself is fine, apart from the mechanism that lifts the lid braking after about 9/10 months. Still in warranty so I thought it'd be no issue, but now three+ weeks have passed since I first contacted Tower and I've still not got a resolution. The last three emails spanning 8 days have gone unanswered. Really poor”

Helpful Report

Posted 2 years ago

Dear Adam, Thanks for your valuable comments. Here at Tower we always welcome our customers feedback as this allows us to review and improve the products and services we provide. I was sorry to read about the rare fault with your Sensor Bin. When we did receive your initial enquiry we did make a polite request to avoid sending duplicate or chaser emails as this impacts on our ability to respond to your enquiry in the shortest possible time. I was pleased to learn one of our Team have been in contact to respond to all of your emails and resolve your enquiry. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I have a Tower T17088 air fryer that was bought for me as a present, so I don't have a receipt. After a I used it a couple of times I noticed the right hand drawer handle ( drawer 2) didn't fit properly. On closer inspection it is shaped the same as the left hand handle. So it won't fit flush with the curved drawer. I contacted customer services, who asked me how I maintain it. (really!). They asked for proof of purchase and proof of extended warranty. I told them I hadn't got a receipt and if I did I wouldn't want an extended warranty anyway. I sent pictures. Then I sent pictures a 2nd time. Now customer services have replied for a 3rd time wanting proof of purchase. If you won't do anything as I don't have a receipt, I'm quite happy to buy a handle. The air fryer works fine,it's the build quality and customer services that let Tower down.”

Helpful Report

Posted 2 years ago

Hi Many thanks for taking the time to leave your valuable comments. I was sorry to read your review. In a bid to resolve your enquiry one of my Customer Services Team have attempted to contact you - sadly we have received no response. We do hope you get in touch with us very soon. Keith - Group Customer Services Manager

Posted 2 years ago

“Absolutely disgusted with this company. Ordered over 6 weeks ago and still not received my order. Emailed them and they offered 2 options 1. A refund 2. They would re-send my order out as they think the first one was sent back to them via courier. But I am still awaiting my order emailed again and now no answer!!!!!”

Helpful Report

Posted 2 years ago

“I purchased the 2400w cord cordless steam iron. I've only had it two months as it was bought in Feb 2024. The steam button has broke, for a new iron I would not expect something like this to happen. I am within. My 1 yearwarrenty and have tryed to call the customer service line and every time I call it's closed. Plz can u help with sorting this issue out as I don't a proper functioning iron.”

Helpful Report

Posted 2 years ago

“I’ve tried for a week and half to get in touch due to 2 electrical heaters being faulty. There’s not been any response. Very disappointed with this company.”

Helpful Report

Posted 2 years ago

Hello Zahida, Thanks for your comments. Your review was certainly surprising when you mentioned there's not been any response - this is incorrect as we have responded to your communication. One of our Customer Services Team has reached out to you once again to resolve your enquiry. Keith - Group Customer Services Manager

Posted 2 years ago

“Hello, Im not enjoying my air fryer. And I just purchased the tower 12ltr air fryer on the 16th of March.. invoice no #122039…. And I must say it hasn’t been a good purchased. It’s only the upper tray that works fine. Basically I can only use a tray. I’m not interested in this product again. Thanks”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your comments. Your comments certainly came as a surprise to us as we had no previous contact from you. Our Customer Services Team are always available to assist with any enquiry we receive. As a result of your comments one of our Team will be in contact with you very soon to help wherever we can. Keith - Group Customer Services Manager

Posted 2 years ago

“Tower Presto 150 w Hand mixer. Supposed to have 5 speeds. But only 1 speed available. Moved it up to 5 but speed remained the same. Bought it March 2023 but hadn’t used it till now. Also had difficulty getting the beaters out. Eject button didn’t seem to work very wel. Had I used it at the time I’d bought it I wiuld have returned it to Aldi. Cost of item at the time £11.99”

Helpful Report

Posted 2 years ago

Hi Mia, It was disappointing to read your comments about your Hand Blender especially as we have had no previous contact from you reporting an issue. Our products are supported by a warranty which in the rare event that a fault does occur our customers have peace of mind that we will resolve your enquiry. One of our Customer Services Team have contacted you to understand and resolve your enquiry further - we look forward to hearing from you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I bought a slow cooker in September today while it was in use so our dinner was in it, the lid just shattered so dinner was off menu as there were thousands of pieces glass in my lamb. I’ve tried to get some answers from Amazon but apparently I’ve had more than 30 days, my old slow cooker lasted years, it wasn’t a Tower”

Helpful Report

Posted 2 years ago

Hi Debbie Thanks for taking the time to leave your valuable comments. We were surprised to read your comments - your Slow Cooker is protected by a fixed warranty period of which the first year lies with the retailer where you purchased it from - in your case Amazon. Here at Tower we always endeavour to assist with any enquiry received - one of our Customer Services Team will be in contact with you very soon. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“The Microwave lasted only a few weeks then malfunctioned EVENTUALLY Tower said could replace it as not in stock They refunded the price nut not my postage not a lotvof money however it was there product that was faulty I think I should have been refunded the postage.”

Helpful Report

Posted 2 years ago

Hi Thanks for your very valuable comments I was sorry to read about the rare issue with your Microwave. As your parcel was delivered in working order there is no obligation to refund any postal charges after this time. One of our Customer Services Team will be in contact with you very soon to conclude your enquiry. Keith - Group Customer Services Manager

Posted 2 years ago

“It never arrived?!”

Helpful Report

Posted 2 years ago

Hi Many thanks for your valuable comments. I was sorry to read about the delays with your delivery. One of our Customer Services Team will be in contact with you very soon to fully resolve your enquiry. It only leaves me to sincerely apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“There items look and feel very good but unfortunately there do not work on the Induction hob that I wanted for and the customer service was very poor to resolve my problem and for me to send the item back which I'm still waiting to do”

Helpful Report

Posted 2 years ago

Hello Andrew, Many thanks for your comments Here at Tower we always welcome our customers comments and feedback as this allows us to improve the products and service we provide. Customer feedback also allows us to provide a balanced response to the comments left. Having investigated your enquiry I was disappointed to read you felt our Customer Service was poor. Upon receiving your original message we acknowledged safe receipt of your enquiry and provided details of the timescales you could expect a respond from us. We also made a polite request to avoid sending duplicate or chase emails as this hinders our ability to respond to your message in the shortest possible time. We have responded to all of your messages received within the timescales quoted timescales. It only leaves me to apologise for the perceived level of Customer Service we have provided to you. Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.1 based on 5,828 reviews