Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,828 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,828 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Given a 20% discount as new customer, this didn't come off at checkout, contacted Tower 10 times with no response. Opened a dispute on PayPal to try and get my 16.00 discount back. Not response! Airfreight is very cheaply made and draws won't go in and out easily. I DONT RECOMMEND BUYING A TOWER AIR FRYER, STICK TO A MORE REPUTABLE COMPANY WHO HAVE SOME CUSTOMER SERVICE SKILLS AND MORRALS.”

Helpful Report

Posted 2 years ago

Hi Many thanks for taking the time to leave your valuable comments which are greatly appreciated by Tower. I was sorry to read your comments. When a customer messages us we do confirm safe receipt of the enquiry and we also make a polite request not to send a duplicate or chaser message as this hinders our effectiveness in responding in the shortest possible time. I was concerned to read the difficulties you encountered with the discount code provided. As a reputable organisation I have arranged for one of my colleagues to honour this discount and confirm the action we have taken. It only leaves me to apologise for any inconvenience you may have encountered. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Less than a year old. Doesn't shut correctly so heat escapes. One of the internal screws has fallen out aswell. Lost my receipt so Tower won't help regardless of the serial number.”

Helpful Report

Posted 2 years ago

“I have not received it they said next morning delivery it did not come! I tried to rearrange but could not get through!they tried 3 times but I was qt 2ork I have requested my money back last week! But herd nothing! Tried to get again in contact but can't get through”

Helpful Report

Posted 2 years ago

“We payed for next day delivery, your currier, totally messed it up, and after 12 days of trying to sort it out , we asked for our money back, so not a first great experience”

Helpful Report

Posted 2 years ago

“I registered my appliance for the 2 year warranty . However 13 months into the warranty period the air fryer stopped working however after 5 emails and 3 weeks waiting Tower customer serviced advised although the warranty was registered if I no longer had the original receipt they wouldn’t do a thing ! Very disappointing for such a large organisation and I thought I was buying a reputable brand but will never purchase Tower again”

Helpful Report

Posted 2 years ago

“It arrived broken, I've tried contact customer services with no reply. I don't recommend buying off Tower directly. Your package will arrive poorly wrapped with no protection. And your emails enquiring about returning & refunds ignored.”

Helpful Report

Posted 2 years ago

Hi Nicola, Many thanks for your valuable comments. Here at Tower we value the time taken by our customers to leave their comments. I was sorry to read that we took slightly longer to reply to your message during what is a very busy time for us however I can assure you we never ignore any customer communications. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“It hasn’t arrived, the delivery confirmation had a blurred picture of nothing in it, and I am getting no response from tower customer services. Overall very unimpressed.”

Helpful Report

Posted 2 years ago

Hi Jo Many thanks for taking the time to leave your valuable comments about your delivery experience. I was sorry to learn of the issue you mention. Rest assured one of our Customer Services Team remains in touch with you until your enquiry has been fully resolved. Once again please accept my sincere apologies for the inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“The food only cooks on the top. If you fill it you are shaking and moving food a lot. Fine for one single layer of food. Youd be better off going smaller. Its a heating ring with a fan.”

Helpful Report

Posted 2 years ago

“This is the second time a Tower Vortex Air Fryer has packed up on me. What's worse is that I tried registering the extended warranty when I got it but their website was messed up and wouldn't allow me to complete the registration so I gave up and am now paying the price. What a scam.”

Helpful Report

Posted 2 years ago

“Bought a 4 slice toaster, plugged it in for the first time & found it was faulty. Reported it to Tower immediately but I’m still trying to arrange an exchange, Tower are asking for proof of my extended warranty! And now I maintain the appliance! Im afraid they have not been very helpful to date.”

Helpful Report

Posted 2 years ago

Hi Sarah, Many thanks for taking the time to leave your valuable review. Here at Tower we readily welcome our customers comments and reviews as it allows us to improve our products and services wherever required. I was sorry to learn that the service you have received to date was not as expected. As part of a warranty enquiry we do request certain pieces of information - it was disappointing to read that certain information requested wasn't required to resolve your enquiry. I do believe your enquiry is now reaching a conclusion with a replacement toaster being dispatched to you shortly. It only leaves me to thank you once again for your comments and apologise for any shortcomings in the service we have provided. Keith - Group Customer Services Manager

Posted 2 years ago

“Bought a dual air fryer in October 2022 from B&M. I registered the warranty and received confirmation it was for the extended 3 years. Sadly in November this year one fan failed and I needed to contact Tower, that’s where it all went wrong. I was asked to produce a till receipt, which I could not (B&M don’t always give them and have confirmed they can’t produce a duplicate more then 22 months old) Despite several emails and speaking to who was quite frankly a very rude customer service person, Tower were not going to back down and honour the warranty . I can prove I bought one item at B&M on the day and paid £99 for it. This it seems is not good enough. Reality is that if you want quality, pay for it and not buy a cheap alternative that is likely to break down and then the company twist their way out of responsibility, despite them confirming I had a 3 year warranty. If it is so important why do they not insist on a receipt at the point of registering. I suspect this is because they assume people don’t keep receipts.”

Helpful Report

Posted 2 years ago

Hi Nicky and Peter Many thanks for taking the time to leave your review. Here at Tower we readily welcome our customers comments and reviews as it allows us to improve our products and services wherever necessary. It also allows Tower to provide a balanced response to the comments made It was disappointing to read your comments about the fault which has occurred with your Air Fryer. As part of our warranty we do request you retain your proof of purchase - this was confirmed to you when you registered your warranty as well as being shown within your products Instruction Manual. Sadly a copy of a transaction from a bank statement is not proof of purchase. It was also disappointing that you feel a reputable organisation such as Tower is attempting to twist our way out of honouring a warranty enquiry. I have arranged for one of my Leadership team to contact you to discuss your enquiry further. It only leaves me to apologise for what you perceive are shortfalls in the service we have provided to you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“We paid for next day delivery and our products took 4 days to arrive, not a huge issue but don't charge for next day and not deliver, pot was fine but frying pan is garbage, everything sticks to it so it is not antistivk as advertised, thrown in bin after 3 days”

Helpful Report

Posted 2 years ago

Hi Andrew, Many thanks for taking the time to leave your review. Your comments came as a surprise to us as we have had no previous contact from you about the issue you mention. In a bid to understand and resolve your enquiry one of my Customer Services Leadership team will be attempting to contact you very soon. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“I still didn’t received my order . After so many days waiting . Disappointed”

Helpful Report

Posted 2 years ago

“i ordered a iron on the 22nd money has been paid i have no delivery date in my email have emailed 3 times no reply qould be nice for a update as to when yr items are goin to arrive would not buy from these again”

Helpful Report

Posted 2 years ago

Hi Nicola, Many thanks for your review regarding the refund of your recent purchase. When a customer contacts our Customer Services Team we always provide an acknowledgement of safe receipt of a message as well as providing timescales of when a customer can expect a response from us. In addition we also make a polite request not to send duplicate messages during this time as it impacts on our effectiveness to resolve your enquiry in the shortest possible time. From the multiple messages you have sent I can confirm we remain within the timescales to respond to your enquiry and we have requested additional information from you to assist with the resolution of your enquiry. It only leaves me to apologise for any perceived shortfall in service you feel you have encountered. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“THIS AIRFRYER IS HOPELESS! This is now my 2nd of this model and I hate it with a passion. Keeps on coming up with code E3. Trying to get customer service is a waste of time. Sent my 1st fryer back with this issue. Replacement is doing exactly the same! If I could give zero stars, I would.”

Helpful Report

Posted 2 years ago

Hi Many thanks for taking the time to leave your review. Your comments came as a surprise to us as we have no previous record of you contacting us about your concerns. Here at Tower we pride ourselves on the service we provide to our customers and if we had received a previous communication we would have been delighted to assist. One of my Customer Services Team Managers has reached out to you to understand your enquiry further. It only leaves me to apologise for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Would give a 0 if I could bought the air fryer today it goes back tomorrow the draws don’t fit correctly”

Helpful Report

Posted 2 years ago

Hi It was very disappointing to read your comments about your Tower product especially as your review was the first occasion we were aware you maybe having difficulties. Our Customer Services Team are always readily available to help with any customer enquiry we receive. One of our Customer Services Leadership Team will be contacting you very soon to understand your enquiry further. In the meantime please accept my apologies for any inconvenience. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Airfryer worked well for 11 months then packed up. Extended warranty. I have sent all relevant photos and information as requested, but I have been trying now for over two months to get a replacement or refund. Every time I email,I get another number and go to the end of the queue. Will never buy or recommend Tower in future.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your valuable comments. Here at Tower your feedback is important to us as it allows us to review our products and services we provide. Feedback also allows us to provide a balanced response to the comments left. When a customer contacts Tower we acknowledge safe receipt of their enquiry and provide an indication of when a response will be provided. We also make a polite request not to send duplicate messages as this impacts on our effectiveness to respond in the shortest possible time. Having investigated your enquiry I can see there were duplicate messages received from yourself. I was pleased to learn one of my Leadership Team has been in contact with you in a bid to resolve your enquiry. It only leaves me to apologise for any perceived shortfall in the service we have provided. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Tower make it impossible to get spare parts for their over priced junk !”

Helpful Report

Posted 2 years ago

Hi Ned, It was disappointing to read your comments regarding a request for a spare part. Here at Tower we never make it difficult in any way for our customers. To understand your enquiry a little clearer one of my Leadership Team will be contacting you very soon. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Purchased a Tower Generator Steam Iron. There not cheap!! May have had it couple of years, not the sort of item I keep the receipt for. The other day whilst ironing I placed the hot iron on the stand which is what you are supposed to do whilst I folded my duvet cover and put it away. Went back to the iron to do some more ironing and could smell burning, lo and behold the iron had "melted" the base unit. The next day although turning on it wouldn't heat up. Meanwhile I contacted Tower to see if they could throw any light on what might have happened. Despite emails back and forth it was mainly some silly person keep asking me for the warranty or the receipt when I had informed her from day one that it wasn't under guarantee. The one thing she did say was that it was normal procedure for a person to place the hot iron on the stand and it shouldn't have caused me any problems. Now they are just ignoring me. Wont buy one of there irons again!! Ps, it wont allow pictures.”

Helpful Report

Posted 2 years ago

Hello David, I was sorry to read your review about the fault with your Tower Generator Steam Iron as well as your comments that our efforts to understand and resolve your enquiry were unsatisfactory to you. Here at Tower our trained Customer Services Advisors always endeavour to obtain as much information as possible to help our customers with their enquiry. I'm sure will appreciate how difficult it is to throw any light on how a fault may have happened without actually viewing and inspecting your product. I was pleased to learn your enquiry has been resolved with a replacement Iron being arranged for you. It only leaves me to offer my personal and sincere apologies for any perceived shortfall in the service you have received. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Most part's out of stock unable to repair forced to buy a different product”

Helpful Report

Posted 2 years ago

Hi Many thanks for taking the time to leave your comments about Tower. We were very surprised to read your comments as your review was the first time you contacted Tower with your enquiry. I have arranged for one of our Customer Services Team to contact you within the next 24 hours to understand your enquiry further to see if we can assist in anyway. Regards Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.1 based on 5,828 reviews