Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,828 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,828 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tower Cerastone T81276 Forged 5 Piece Pan Set I purchased this set from Amazon and I received on 15th July this year. The coating on the 20cm pan has started to come off between the two rivets which hold the handle in place . The set comes with one year warranty which can be ,and has been , extended to 5 years. So I contacted Tower by email and phone . I admitted that I might have put the pan in the dishwasher a couple of time in the last three months . The lady at Tower customer services stated therefore the warranty is null and void . I have had this pan for three months and the coating is coming off. The paper work from Tower says DISHWASHER SUITABLE . But admittedly is does then go on to say that using a dishwasher may impact the life time of the pan . But no where does it say DO NOT use a dishwasher . But it does say DO NOT 5 times on the same page. I believe it should say DO NOT put in the dishwasher as this will make your warranty null and void . On the Amazon web page for this product as of this morning it says DISHWASHER SAFE: The non-stick ceramic coating prevents food from sticking to the surface, and this pan set is dishwasher safe for an even easier clean after cooking. It also says A BRAND YOU CAN TRUST: I don’t think so anymore . I am total unhappy about the poor performance of this product. I believe I have not been clear guidance by either Tower or Amazon on how this product should be cleaned. In fact if it said DONOT PLACE IN THE DISHWASHER . I would not have bought the product . Ps when I attach a photo I appear unable to submit my review , that’s curious don’t you think”

Helpful Report

Posted 2 years ago

“Customer services contacted me finally after 3 days (have proof of that) They Failed to assess the situation correctly. My item fan stopped working caused the item to smoke and I got a final decision the item works, just a grease build-up, that because is smoking. After explaining them it smokes like a grill, because works like a grill without the fan, they finally agreed to return it. Took too long. However I fed-up with their "item works" decision and open it to have a look inside. Found a 150C thermal fuse glued to the fan winding was tripped. After replacing the fuse item work as it should. Definitely warranty issue.”

Helpful Report

Posted 2 years ago

Hi Many thanks for leaving your comments about your recent contact with our Customer Services Team. Here at Tower we readily welcome comments and feedback from our customers as it allows us to review our products and services. Customer feedback also allows us to provide a balanced response from the organisation. Upon receipt of your initial message we did acknowledge safe receipt of your message and provided timescales as to when you could expect a response from us. In addition we did make a polite request not to send duplicate messages to us as this often hinders our effectiveness to respond to your enquiry in the shortest possible time. I can confirm we responded to your multiple messages received well within the timescale quoted. When a customer reports a fault with their product our customer service team endeavour to obtain as much information as possible to diagnose the root cause of the fault - this may involve asking the customer to send photographs or indeed return the product to ourselves for inspection. One of the requirements of our warranty scheme is to ensure your product is cleaned and maintained regularly - the photographs we received indicated this was not the case with your product. In addition you confirmed that you attempted to repair the product yourself - the warranty of your product does state that the product should not be opened for safety reasons. It only leaves me to apologise for any shortfall you have perceived in our efforts to resolve your enquiry. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“The draws are loose, screws have fallen out. It’s going rusty. We have had it around 6 months and use it 2-3 times a week. Extremely poor quality / product”

Helpful Report

Posted 2 years ago

Hi Gwyn, We were disappointed to read about the issues you have encountered with your Tower product. One of our Customer Services Team will be in contact with you very soon to understand your enquiry further. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“My airfryer got faulty. Customer support did not respond under an hour as stated in here. Been 4 days from first email (5 emails by now) and no respond. Been just 58 days since purchase.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your valuable comments about the issue with your Air Fryer. Here at Tower we readily welcome our customers comments which allow us to review our products and services as part of our Continuous Improvement Strategy. Having reviewed your communication I can firstly confirm that the response timescales quoted against our website are incorrect - we have escalated this to our IT Partners. When a customer does contact our Customer Services Team we do acknowledge their communication as well as providing details of the timescales as to when a response can be expected. We also make a polite request not to send duplicate messages. You received this message after your first communication with us. I was pleased to learn one of my Customer Services Team has contacted you within these timescales to open up an investigation into your enquiry and ultimately resolve everything for you. It only leaves me to apologise for the misunderstanding shown on our website. Regards Keith - Group Customer Services Manager.

Posted 2 years ago

“Ring to ask for lower duct for tower FlPRO 29-6V as still under warranty and was told they don't to spair part for any of these models as health and safety prevent them selling same,told the lady in question that all the vacuum Co are selling same, I just want to purchase a lower duct that match my cordless Tower FlPRO 29.6V, which I have to say has fantastic suction great hoover all round once again response sorry we don't sell parts for them. Really disappointed Irish customer”

Helpful Report

Posted 2 years ago

Hi Many thanks for your comments regarding your recent contact with Tower Customer Services. Sadly from the information left against your review and the associated email address we are unable to trace or match any previous contact from you. As a result one of my Leadership team will be contacting you within the next 24 hours to understand your enquiry further. In the meantime please accept my sincere apologies for any perceived shortfall in the service you have received. Keith - Group Customer Services Manager

Posted 2 years ago

“Unfortunately i came into my kitchen full of smoke . The airfryer had burnt the food, Error came up . Burnt the beading on the inside. Switched it off at the wall. Then tried to turn on but wouldnt turn back on. We had this less than 6 weeks.”

Helpful Report

Posted 2 years ago

Hi Jan, Many thanks for taking the time to leave your valuable comments. I was sorry to read about the rare issue which occurred with your Air Fryer. Here at Tower the safety of our products and customers is always of paramount importance to us. Sadly as you returned your product to the retailer where you purchased it from we were unable to carry out an inspection with our Quality Assurance Team to understand the root cause of your problem. One of my Leadership Team have been in contact with you regarding your enquiry. It only leaves me to sincerely and personally apologise for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I bought a 5 litre tower tower manual airfryer a couple of weeks ago & it's the worst appliance I ever bought in my life, for example it takes at least an hour & a half to cook a few frozen roast potatoes 🙄 I would not recommend this appliance”

Helpful Report

Posted 2 years ago

Hi Audrey, Thanks for your comments - we were disappointed to read your comments about our very popular Air Fryer. Your comments came as a surprise to us all here at Tower as your review was the first occasion we were aware you were having difficulties with your product. Here at Tower we pride ourselves on how we help our customers with their enquiries. There are a number of factors which could influence the cooking time you mention so I have arranged for one of our Customer Services Team to contact you to help with your enquiry. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Awful customer service.”

Helpful Report

Posted 2 years ago

Hi Rahul, We were disappointed to read your comments about our Customer Service. Here at Tower we are proud of the way our Customer Services Team look after our customers enquiries so well - having had the opportunity to review your communications with our Team it was disappointing that our response was not the one you expected. Our Team remain in contact with you regarding your secondary enquiry. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“After about the 6th use it had a mind of its own, beeped alot and changed settings for draw two and settings around that button then shut itself off as that button was also close. Got a replacement and that did the exact same thing. It was not near anything behind so didn't oberheat and the peel off sticker from new was removed. Total dissatisfaction with the whole experience, will try Ninja next.”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your comments about your Tower Air Fryer. We were disappointed to read your comments as our Customer Services Team are always available to help where we can and we have no record of you contacting us. One of our Customer Services Team will be reaching out to you very soon to understand your enquiry further. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Was good for the short time it lasted. Used 20 odd times over 8 months. Touch control then stopes working. Overall been a total waste of money.”

Helpful Report

Posted 2 years ago

Hi Carl, It was disappointing to read your comments about your Tower product especially as we have no record of you contacting our Customer Services Team for assistance. Many of our products are supported by a warranty scheme. Our Customer Services Team are always available to assist therefore one of our Team will be contacting you regarding your comments very soon. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Over the past 12 months I have had to buy 2 Tower Vortx Vizion 7L Digital Air Fryer Black Digital. After a few months both had the same fault where the internal light stopped working. Both times I went through the warranty process and both times Tower said that the warranty didn’t cover this fault, so the warranty isn’t worth the paper it’s written on and Tower customer service is appalling. Don’t waste your money and buy a different brand of air fryer”

Helpful Report

Posted 2 years ago

Hi Many thanks for taking the time to leave your comments about your Air Fryers. Here at Tower we readily welcome our customers comments as this allows us to review our processes and products as part of our Continuous Improvement Strategy. It also allows us to provide a balanced response to the comments left. Having reviewed all communications between yourself and Tower It was surprising to read your comments about the warranty not covering the fault and that the warranty isn't worth the paper it is written on. Our products are supported by a robust warranty scheme and indeed a faulty light is covered within your warranty. Your products were purchased via a 3rd party retailer who under the Consumer Rights Act 2015 hold the responsibility of your warranty for the first 12 months after purchase. On both occasions we have referred you back to the retailer to resolve your enquiry. It only leaves me to apologise for any perceived shortcomings you may have about our warranty process. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I have bought a fan from this company within one year the speed dailer from the top has come off not very happy. Really disappointed to turn the nob for it to work but instead it jus fall off.”

Helpful Report

Posted 2 years ago

Hi Waqas, It was both disappointing and surprising to read your review about your Tower fan. Here at Tower we pride ourselves on delivering quality products at affordable prices supported by great Customer Service. The surprising element of your review is we cannot trace any previous contact from you reporting an issue with your product. I have arranged for one of my Leadership Team to contact you very soon to see how we can help with your enquiry. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Extremely frustrating and disappointing experience. I never received my item nor refund,post multiple follow ups even after 20+ days post my order . Would never recommend or purchase anything again from Tower.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your valuable comments about the delivery experience of your recent order. I was sorry to read your experience was not a smooth one with the delays you encountered. Rest assured we hold strong relationships with our courier partners and your experience will be addressed with them. I was delighted to learn one of my leadership team have reached out to you and have arranged for a replacement product to be dispatched to you. It only leaves me to sincerely apologise the the inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Simply waste of money. Too much noice. Return requested but refused by company. As per them it is used now. Not happy at all.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your comments. Here at Tower we welcome our customers feedback as it allows us to improve our products and services. It also allows us to provide a balanced response on behalf of Tower. I was disappointed to read your comments about your return request. Having reviewed your communications I can confirm at no point have Tower refused to accept your return request. Under the terms of your products warranty it does confirm if you no longer wish to keep your product you must contact us within 14 days and return your product to us in an unused condition in the original packaging and that there could be a handling fee as you no longer wish to retain your product. Our records indicate you did not accept the terms of our warranty and the return request information we provided remains outstanding. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Bought a new air fryer which tarnished within a couple of weeks. Tried to purchase spares which are not available yet and customer service couldn't even give a time when they will be in stock. Really disappointed would never purchase tower products again and will not recommend to anyone.”

Helpful Report

Posted 2 years ago

Hi Angela, Many thanks for your comments. Here at Tower we welcome customers comments and suggestions as this supports our Continuous Improvement Strategy. It also allows us to provide a balanced response on behalf of the organisation. I was disappointed and surprised to read your comments about your Air Fryer being tarnished after a short period of time. I can confirm safe receipt of your photographs you have forwarded to us - one of my Leadership Team will be contacting you very soon to confirm clarification of your enquiry and to provide details of how best to maintain and clean your Air Fryer. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I bought a mixer in March and 2 weeks ago the mixer stoped working. I reported this to you and you did not even have the courtesy to respond to me. I am still waiting to hear from you as to when you are going to replace the mixer. From the offset I should have returned the mixer because there was a fault in getting the top raised, but because I desparately wanted something to use at the moment I used it much to my distress. Can you kindly get in touch to settle this matter please”

Helpful Report

Posted 2 years ago

“I can’t get a spare filter . Tried going on line but couldn’t get it to connect to website If it’s going to be that complicated. I think it is false economy. Kettle is ok.”

Helpful Report

Posted 3 years ago

Hello, We are sorry to read your comments regarding not being able to obtain a filter for your Kettle. Due to the popularity of our products, we can sometimes not have stock of certain products. We have arranged for a member of our management team to reach out to look to see if we can obtain the required part. We look forward to speaking with you shortly in a bid to fully resolve your query. Best Wishes Tower

Posted 3 years ago

“I bought on a Friday paid for next day delivery, never arrived. Rang on the Monday to say it hadn't arrived and that I was leaving to live in Spain the next day said you would refund me and stop future payments but this hasn't happened”

Helpful Report

Posted 3 years ago

“Steam mop left my kitchen floor soaking wet, had to get on my knees to dry the floor. Literally used for 5 minutes. Everything back in original box and packaging, told no returns due to being used..why would I buy and not open? How would I know if it was any good or not?? Never had this before. Not a great example of Tower purchase for me I'm afraid....won't be using again. Now sat in the box in my cupboard...back to shark, more money but great products and customer service.”

Helpful Report

Posted 3 years ago

Hi Claire, Thanks for your comments. Here at Tower we readily welcome the feedback and comments from our customers. This allows us to review our products and processes as part of our Continuous Improvement Strategy. It also allows us to provide a balanced response to the comments left. I was disappointed to read about the difficulties you have experienced in using your product. Having reviewed our communications we did clarify that you can return your product. We did confirm your return may be subject to a usage fee should no fault be found with your product. We are awaiting confirmation from you as to whether you wish to return your product and we look forward to receiving your confirmation. I trust this clarifies the communication we forwarded to you. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Unfortunately it’s not great and I’ve been advised that I can’t receive a refund as it’s been used once. Currently now sitting in a box waste of £109 I’ve been told I can’t have a refund so can’t answer the refund question”

Helpful Report

Posted 3 years ago

Dear Rosemary, It was disappointing to read your comments about your return request for your Tower Vacuum Cleaner. I would like to take this opportunity to confirm that at no point have we mentioned that you are unable to have a refund for your product. To clarify the return / refund process one of my Leadership Team will be contacting you within the next 24 hours. Regards Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.1 based on 5,828 reviews