Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,757 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,757 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have now had this set of pans replaced twice as the handles on the lids keep working loose. The smallest pan lid seems the worst having to tighten the screw on the lid after every use.They were purchased from Argos - who I must say have been very good . But now we are having to return 2 sets as the lids cannot be supplied separately. I DO WISH SOME AT TOWER WOULD GET IN TOUCH !! and sort this issue John H”

Helpful Report

Posted 10 years ago

Good Morning Mr Howell, We are very sorry to hear that you are experiencing problems with your pans. We will be in touch shortly to discuss your options with you. Kind Regards, Tower Customer Service Team Tel: 0871 221 3623 Email: support@customersvc.co.uk

Posted 10 years ago

“The roaster tin is described as 'non-stick' but we had a lamb joint over Easter weekend and had to soak and work very hard to get the stuck on meat off the tin. Disappointing”

Helpful Report

Posted 10 years ago

Good Afternoon Scott, We are sorry to hear that you have experienced some difficulty with cleaning your pan. We will be contacting you directly with additional care instructions that will hopefully be of assistance. Kind Regards, Tower Customer Service Team

Posted 10 years ago

“i purchased this item to replace an old one and i have to say was very disappointing in it. the various disc were hard to use on the bowl a lot if fiddling to get the lid on, the whisk attachment was useless in whisking . on the upside the motor base is very stable and the blender attachment was good. found the item to be very overpriced for quality and feel the plastic bowls to be flimsy and sad to think nothing is dishwasher safe.”

Helpful Report

Posted 10 years ago

Good Afternoon Karen, We are sorry to hear that you are disappointed with the performance of your blender. If you would like to contact us we will be happy to discuss your options with you. Kind Regards, Tower Customer Service Team Tel: 0871 221 3623 Email: support@customersvc.co.uk

Posted 10 years ago

“bought digital electric pressure cooker leave a burned crust of food on the bottom of inner pan use enough liquid so thats not the problem”

Helpful Report

Posted 10 years ago

Good Morning Audrey, We are very sorry to hear that you are dissatisfied with your new cooker. You will be contacted directly with further information and advice on cooking times and temperatures. Kind Regards, Tower Customer Service Team

Posted 10 years ago

“i many have given a higher star rateing only after a month of purchaseing my soup maker it doesnt work and i can not find a phone number or where to contact to get it sort so not happy!”

Helpful Report

Posted 10 years ago

Good Morning Ann Marie, We are sorry to hear that you are having problems with your soup maker. If you would like to reply to our email to discuss your issue and options we would be happy to help. Kind Regards, Tower Customer Service Team Tel: 0871 221 3623 Email: support@customersvc.co.uk

Posted 10 years ago

“The blender/cross cutter attachment leaked on first usage. Filledblender with water and left on draining board to soak a while, and the water leaked out. Overall impression, not good quality, and a very poorly explained book. Chose a Nutribullet instead and very happy with results.”

Helpful Report

Posted 10 years ago

Good Afternoon Lesley, We are very sorry to hear that you were unhappy with your blender purchase. Unfortunately, all brands of electrical appliances will occasionally have faulty units. Upon request, we are able to replace faulty or damaged parts and also provide additional reading material. We hope you are happy with the solution to your concerns. Kind Regards, Tower Customer Service Team

Posted 10 years ago

“I was initially vey pleased with these pans, they were truly the best non stick pans I have ever used, the ceramic was a dream to cook with and clean afterwards. The value for money I felt was very good too having purchased the 5 piece set for ariund £50. Sadly, I had to return mine to the retailer due to the black exterior not being hard anodised or equivalent, effectively as soon as i started to use them they scratched and scuffed away. So the pans were good quality but not entirely. They would have been best left stainless steel on the outside, I'd buy them. But not these”

Helpful Report

Posted 10 years ago

Good Afternoon Frank, We apologise that the exterior of your pan set did not meet your expectations. We will refer your observation to our QA and department for further investigation. We hope that your issue was dealt with swiftly by the retailer and we are sorry for your inconvenience. Kind Regards, Tower Customer Service Team

Posted 10 years ago

“I bought this to replace my old aluminium lid type one. It heats up very quickly which is good but I have to maintain the control knob at a low setting to simmer/ slow cook so it feels I have very little control of the temperature settings. The glass lid lets you see how the cooking is doing but it does not make a tight seel with the metal base so if the temperature is high , the meat juices bubble and escape from some parts of the side which did not happen with the old metal lid type. It is well built and seems value for money,but I prefer my old one .”

Helpful Report

Posted 10 years ago

Good Morning Brian, We are sorry to hear that you are disappointed with you pan. A member of our customer service team will be in contact with you directly to discuss your options within 24 hours. Many thanks Customer Service Team

Posted 10 years ago

“I believe this pressure cooker to be faulty. It leaks both from the top of the lid in the timer casing and it drips from the rim. The silver timer casing itself comes away from the body to the lid and the well in which it sits gets pooled with water.I have written two previous emails asking for instructions to send it back to you but have not heard from you regarding this at all. Please at least acknowledge my request at least. Regards R.Newstead”

Helpful Report

Posted 10 years ago

Hi Rosalind Thank you for taking the time to review our item. I apologise that the product was not to your satisfaction. Our customer service team have now emailed the information on how to return the item for a refund or a replacement. Many thanks Tower Customer Service

Posted 10 years ago

“The idea is good, in the main it is well made,but. The instructions are extremely poor, for example the topics give no reference to weight of the food to be cooked, the steaming process does not include how much water to add, roasting fails to mention how much oil to add or any guidance regards to turning, also no recipes are given. We contacted Tower regards regards the above points & did not receive an answer. So we were pretty much left to trial & error, as mentioned we had no idea how much quantity/weight to cook at a time, so found the presets to long. Hense the roast program burnt the meat, steaming refused the veg to mush. Within three weeks the printed legends wore away at the display buttons so we returned it for a refund & are now looking at a competitors product. We are delighted Tower wrote to us today asking for a review.”

Helpful Report

Posted 10 years ago

Good Afternoon Kathleen, We apologise that you were dissatisfied with your Tower purchase. We happily send out both cooking times and recipe ideas upon request. This literature can be requested via email or telephone. Unfortunately we do not appear to have received your request for further information, for which we are very sorry. We hope that you have found a resolution and a cooker that you are happy with. Kind Regards, Tower Customer Service Team Tel: 0871 221 3623 Email: support@customersvc.co.uk

Posted 10 years ago

“I have no instructions with my electric pressure cooker. I have never used a pressure cooker before and all the recipes i have found are for the stove top cooker. Not very helpful for a newby.”

Helpful Report

Posted 10 years ago

Hi Anne I'm sorry to hear that the instructions are missing from the box. We are happy to send a replacement set of instructions to you and any other information that would be helpful to ensure your pressure cooker is used to its full potential. Please contact our customer service team either through the contact us page on the website or by telephone and we will arrange this for you. Many thanks Tower Customer Service Tel: 0844 984 0055

Posted 10 years ago

“generally pleased with the saucepans but very disappointed with the lids.The screws holding the knobs on have rusted.They come loose very easely and one cannot be tightened at all.Rust is not a good thing with kitchen equipment !!!”

Helpful Report

Posted 11 years ago

“The Cross-Blade stalled the motor using frozen strawberries to make a smoothie on around it's 3rd use along with a plume of smoke from the motor unit and no longer interfaces to the motor unit as the blade interface is chewed up. The flat blade still works correctly but leaks as the rubber seal is missing. This in itself is not the reason fro the poor score but the lack of response from customer services. The on-line form has been submitted, a direct e-mail (from work so may have had a response on Friday) and not even a confirmation that they are looking into it. Will have to be a phone call on Monday as it is just an ornament at the moment :-(”

Helpful Report

Posted 11 years ago

“when they work well they are great, however if put down slightly heavily the batteries sometimes dislodge, which means having to break them down to replace, also the top cover comes away too easily!”

Helpful Report

Posted 11 years ago

“Worked well for one month. After that, the rubber mechanism under the blade fitting started to falter. It stopped rotating and a burning smell would emit from the machine. I had to return this machine.”

Helpful Report

Posted 11 years ago

“Bought this product on 30th Dec. After two weeks it broke. The retailers kindly replaced it. Three weeks later the replacement broke, the motor went up in smoke! Not impressed with this product.”

Helpful Report

Posted 11 years ago

“I purchased a 4.5 litre pressure cooker from Atkinsons Sheffield. there was no guides to the times for cooking. I contacted your help line asking if you could supply me a guide response pathetic. I tried to cook some potatoes the pressure gauge would not rise after 4 minutes I turned the gas off.to find the potatoes over done . I repeated it 3 times no sight of the pressure valve rising. I returned it and purchased a Prestige cooker which supply a very good recipes with cooking times.”

Helpful Report

Posted 11 years ago

“Only makes nice smoothies from soft fruit and berries. Struggles with the rest fruit, veg and especially with frozen berries and fruit, leaves chunks, doesn't blend into a nice smoothie. Maximum suggested time is not enough and have to stop and wait several times to get close to desired texture. I am very dissapointed, waisted my money, should have paid more but for a better brand.”

Helpful Report

Posted 11 years ago

“Had to take mine back as the cup came of and soup went everywhere and swapped it for a different one constantly getting stuck when blending hot soup and the motor wasn't powerfull enough to make decent shakes with veggies in taken mine back to the shop for a refund and bought a decent blender for my drinks”

Helpful Report

Posted 11 years ago

“I purchased the Tower vita Blend as I was impressed with the advertised claims, however the Vita Blend leaked when juicing as did the lids on the cups when sealed. Needless to say, I returned the product for a full refund. All in all I was not impressed with the with the product.”

Helpful Report

Posted 11 years ago

Tower is rated 4.2 based on 5,757 reviews