Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,759 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,759 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tower Vortx 4 Litre ( T17061BLK ) Good price - £39 Tesco - seems to do what says on tin. Only used once so far but happy with results. Happily fitted 2 large jacket spuds ( pre microwaved for 6 mins) and 4 bangers started gently at 160⁰c for 15 mins and all was good. Regarding the research i did: 1. A 4l model seems fine for 2 people. 2. Saw complaints of drawer not going back in when hot. Didn't have this problem myself and I'd maybe suggest it's just a case of replacing slowly with care and patience. 3. The timer knob , even though it says you can turn back to zero in the manual in anticlockwise direction, I'd suggest not doing . It's a manual timer and forcing it would probably break it? Stand to be corrected on this though. I did try , not to hard , and you could feel the resistance. Overall though I'm looking forward to finding other uses than chips for it as time goes by. Will still do my bacon in microwave though , cheaper and cleaner as far I'm concerned. Pic below of first attempt with it.”

Helpful Report

Posted 1 year ago

Hi Many thanks for your wonderful comments about your Tower Air Fryer. Here at Tower we always welcome our customers comments and feedback as it allows us to constantly review the products and services we provide. Please be assured that our Customer Services Team are always on hand should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“The on switch on my air fryer broke & I contacted Tower Customer service as I had an extended (luckily as less than 2 years old) warranty. They were excellent to deal with & sent me a new one within about 2 weeks.”

Helpful Report

Posted 1 year ago

Hello Catherine, Thanks for taking the time to leave your comments. Here at Tower we understand on rare occasions items may break and when this does occur our Customer Services Team always take quick action to solve our customers enquiries smoothly. I was delighted to read this happened with your enquiry. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Very happy with my Vortx Dual basket air fryer until tonight when it was very loudly beeping as I opened both drawers ( the food was ready) I am sure I dont remember it doing that before tonight - is this correct or is it my misremembering?? I have been using it since Christmas time as the previous airfryer shorted and flamed!! Bought from B&M just before Christmas day!”

Helpful Report

Posted 1 year ago

Hi Thanks for your 5 star comments about your Toer Air Fryer. I have arranged for one of our Customer Services Team to contact you to help with your enquiry. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Happy with vacuum.So far , so good. Good suction .Thank you.”

Helpful Report

Posted 1 year ago

Hello Mary Thanks for your wonderful comments about your Vacuum Cleaner from Tower. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“serves its purpose so good value for miney”

Helpful Report

Posted 1 year ago

Hi Mary, Thank you for your lovely comments. Best Wishes, Tanya - Customer Service Operations Manager

Posted 1 year ago

“Great little iron, separates into a cordless easy enough. The only issue is the steam button sticks down and it stays there for ages.”

Helpful Report

Posted 1 year ago

Hi Paul, Many thanks for taking the time to leave your valuable comments about your Steam Iron from Tower. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“It's great 😃”

Helpful Report

Posted 1 year ago

Hi Roy, Thank you for your lovely comments. Best Wishes, Tanya - Customer Service Operations Manager

Posted 1 year ago

“Easy to clean. Quick to cook. Easy instructions to cook. Amazing taste on the food . Highly recommended .received as a mother's day gift..”

Helpful Report

Posted 1 year ago

Hi Dizzy Dora, It was wonderful to read your 5 star comments about your Tower product and how easy you are finding it to use. I hope you had a lovely Mothers Day . Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Just bought it 4.3L just so excited to use it fingers crossed hopefully it will keep the MRS happy.”

Helpful Report

Posted 1 year ago

Hello Thanks for your 5 star review for your Tower Air Fryer. Everyone here at Tower HQ really appreciates your valuable order. Keith - Group Customer Services Manager

Posted 1 year ago

“Still getting used to it”

Helpful Report

Posted 1 year ago

Hi Thomas, Thanks for your comments. Here at Tower we understand that new products may take a little time to get accustomed to. That's why our Customer Services Team are always on hand to help if needed. Keith - Group Customer Services Manager

Posted 1 year ago

“Great Air Fryer, easy to use and not bulky. Great price for the size.”

Helpful Report

Posted 1 year ago

Hello Nakita, It was wonderful to read your kind words about your Tower Air Fryer. Many thanks for your valuable order. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Haven't used it yet🤔”

Helpful Report

Posted 1 year ago

HI Thanks for your comments. Should you require any assistance with your product from Tower please be assured our Customer Services Team are always on hand to help. Keith - Group Customer Services Manager

Posted 1 year ago

“Very happy with air fryer”

Helpful Report

Posted 1 year ago

Hi Karen We were delighted to read how happy you were with your Air Fryer from Tower. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“No complaints the product works great and the smart finish function is cool 😎”

Helpful Report

Posted 1 year ago

Hi Jahzeal Many thanks for your 5 star comments about your Tower product Rest assured our Customer Services Team are always on hand should you require any help moving forward. Keith - Group Customer Services Manager

Posted 1 year ago

“Love it can’t work it”

Helpful Report

Posted 1 year ago

Hi Emily, Thanks for taking the time to leave your comments. Your review confirming 'cant work it' came as a surprise to us as we have no record of any previous contact from you. Our Customer Services Team are always available to help you - one of our Team will be in contact with you very soon. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“My order arrived on time. Looks lovely in my kitchen. Very happy with my new kettle, toaster and bread bin.”

Helpful Report

Posted 1 year ago

Hi Thanks for your 5 star comments and indeed your valuable order for your Kettle, Toaster and Bread Bin from Tower. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Been looking forever, came across this model and bought it , We've tried a few things out and been great .just put a whole chicken in wish me luck.”

Helpful Report

Posted 1 year ago

Hi Mick Thanks for your 5 star comments about your Tower Air Fryer. Please be assured that should you have any enquiries our Customer Services Team are always on hand to help. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Price was brilliant for the quality and ability of the iron . Ironing was effort less and the iron is lovely to look at too . I got the black and gold one . The wire is really long and comes with attached Velcro to make sure wire is put properly without ruining the wire. I would highly recommend this iron .”

Helpful Report

Posted 1 year ago

Hello Sarah, Many thanks for taking the time to leave your 5 star comments about your Iron from Tower. Everyone at Tower HQ was delighted to read your kind words as well as your valuable order. Keith - Group Customer Services Manager

Posted 1 year ago

“I purchased Dial Basket Vortx as I cook for one person & I’m trying to save on my energy bills. I’ve cooked chips & salmon using the Smart Finish & it cooked both the salmon & chips perfectly.”

Helpful Report

Posted 1 year ago

Hello Theresa, It was great to read your comments about how you are using your Tower Air Fryer. The Salmon and Chips you cooked sounds delicious !!! Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I had a small problem with airfryer tower replaced it within two days thank you tower”

Helpful Report

Posted 1 year ago

Hi Phil, Many thanks for your 5 star comments. I was delighted to read how our Customer Services Team helped with your recent enquiry. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,759 reviews