Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,759 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,759 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quickly made with awesome taste. Would like to recommend everyone who want amazing taste”

Helpful Report

Posted 1 year ago

Hello Daljeet Many thanks for your 5 star comments about your Tower product. Should you have any enquiries our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“Charging me £6 to return plus more due to being opened. Took a long time for a response”

Helpful Report

Posted 1 year ago

Hello We were disappointed to read your comments about the return of your product. Here at Tower we value our customers comments and feedback as this allows us to review and improve the products and services we provide. It also allows us to provide a balanced response to the comments left. I was sorry you felt we took a long time to respond to your enquiry - upon receipt of your initial enquiry we provided an indication as to when we would respond - we responded to your enquiry well within the timescales quoted. With regard to the comments about your return, as your item was being returned as unwanted it is the buyers responsibility to pay the postage charges - we were happy to provide a returns label to you to facilitate this return. It only leaves me to apologise for the perceived shortfall in the service we have provided. Keith - Group Customer Services Manager

Posted 1 year ago

“Excellent Quality”

Helpful Report

Posted 1 year ago

Hi Thanks for your review about your Tower product. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Julie was amazing. She went over and above to resolve my issue regarding a replacement kettle. Thanks so much 😀”

Helpful Report

Posted 1 year ago

Hi Jules, I was delighted to read your 5 star comments about Julie from our Customer Services Team. Julie is a real star when it comes to looking after our customers enquiries. Keith - Group Customer Services Manager

Posted 1 year ago

“Our old Tower pressure cooker has sadly seen the newer Tower models and run off to the cupboard after 42 years of great service ,it was a wedding present ,hope our new Tower T920004S7L lives up to past expectations of our old one which is nestled up to the copper pans enjoying its retirement”

Helpful Report

Posted 1 year ago

Hello Derek, I was sorry to learn our old Tower Pressure Cooker has reached its retirement after all of these years. I'm sure your new Tower Pressure Cooker will be an able replacement - rest assured our Customer Services Team are always available if you do have any enquiries. Thanks for being such a loyal customer of Tower. Keith - Group Customer Services Manager

Posted 1 year ago

“My daughter bought me an Air Fryer for Christmas. Overall it works well, however the small black protectors on the grill plate do not. They fall off and already one has split. Is it possible to get replacements.”

Helpful Report

Posted 1 year ago

Hi Kathleen, Thanks for your kind words about your Tower Air Fryer. I was sorry to learn about the rubber feet for your grill plates. rest assured one of our Customer Services Team will be in touch very soon. Keith - Group Customer Services Manager

Posted 1 year ago

“It’s perfect”

Helpful Report

Posted 1 year ago

Hello Jennifer It was wonderful to read your 'perfect' comments about your Tower product. Thanks for your valuable order. Keith - Group Customer Services Manager

Posted 1 year ago

“I BOUGHT A TOWER VIZION T17071 AIR FRYER RECENTLY AND AT THE MOMENT I'M LOOKING FOR A REPLACEMENT FOR THE TRAY,I WOULD BE DELIGHTED IF YOU COULD PLEASE HELP ME. OTHERWISE I AM DELIGHTED WITH THE ITEM IN QUESTION”

Helpful Report

Posted 1 year ago

Hello Bartholomew, Many thanks for your kid words about your Tower Vizion Air Fryer. One of our Customer Services Team will be in contact very soon to help with your request. Keith - Group Customer Services Manager

Posted 1 year ago

“Is the 3 year warranty automatic or do you have to register for it??”

Helpful Report

Posted 1 year ago

Hi Laurence, Many thanks for your valuable order from Tower. I have arranged for one of our Customer Services Team to contact you to help with your registration. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“When I went onto the tower website to order my microwave it came up with a 20% discount code on my first order. I kept putting it in but it wouldn't be accepted so I went ahead with the purchase thinking I would contact tower as I thought it was a blip. No it wasn't . Apparently because I was buying a microwave the code wasn't for microwaves. I was furious. If I'd of been buying a washer it would have come back the same - no discount on washers. Never again will I purchase anything from tower. Just can't believe they can do that. I contacted them a number of times to no avail 😡”

Helpful Report

Posted 1 year ago

Hello Jean, Many thanks for taking the time to leave your valuable comments. Your comments came as a surprise to us as we have no record of any previous contact from you Here at Tower we readily welcome our customers comments and feedback - to address your comments and to demonstrate the importance our organisation places on customer experience one of our Customer Services Team will be in contact with you very soon. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“When buy hope it be better. Material looks cheap. The basket sometimes not close properly.”

Helpful Report

Posted 1 year ago

Hi Thanks for your comments. Here at Tower we readily welcome our customers feedback and comments. I was sorry to read your perception of your product - at Tower we pride ourselves on providing quality products at affordable prices supported by great customer service. To this one of our Customer Services Team will attempt to contact you to address your comments. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“We ordered our Air fryer on Friday and it arrived on Monday (26th February 2024) I have only used it once but very pleased with my first attempt at potatoe croquettes and fish. Standard delivery was superb. I am looking forward to experimenting in the future. I do think more recipes or ideas in the leaflet would be good, i.e. cooking times from fresh to frozen ( difference in time for frozen chips and frozen jacket potatoes compared to using fresh items,,,suppose I've got to experiment). Many thanks, Alan”

Helpful Report

Posted 1 year ago

Hello Alan Many thanks for your 5 star comments about your Air Fryer from Tower. We were all delighted to read your fantastic words. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“Love my new airfryer simple to use and easy clean up”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your 5 star comments about your Air Fryer Here at Tower we love our Air Fryers too !!! Keith - Group Customer Services Manager

Posted 1 year ago

“Brilliant arrived on time and thanks”

Helpful Report

Posted 2 years ago

HI Thanks for your 5 star review and indeed your valuable order. We were delighted your order was delivered on time by our courier partners. Keith - Group Customer Services Manager

Posted 1 year ago

“Great iron”

Helpful Report

Posted 2 years ago

Hi Gary Thanks for your 5 star comments about your Tower Iron. We hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 2 years ago

“Brilliant air fryer. Best thing for cooking we ever bought. Simple, quick, economical and so easy to use.”

Helpful Report

Posted 2 years ago

Hello George It was wonderful to read your 5 star comments about your Air Fryer. Here at Tower we love our Air Fryers too !!!! Keith - Group Customer Services Manager

Posted 2 years ago

“It's neat, operates well and in my opinion outstrips it's rival for value for money. Both my wife and I love the option to placed the baskets at different levels. We are very happy with our purchase.”

Helpful Report

Posted 2 years ago

Hi Ray Thanks for taking the time to leave your comments about your Tower product. We hope you visit our website very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 2 years ago

“We just got a twin tower Airfryer at the weekend, we have used it loads since...so far so good 👍 My other Airfryer died on us we had it for 7yrs, & it was used everyday, fingers crossed this one stays with us for a long time, great price...would definitely recommend”

Helpful Report

Posted 2 years ago

Hi Many thanks for your 5 star comments about your Air Fryer from Tower. We were delighted to read your Air Fryer is working well - should you have any enquiries our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Our sensor lid kitchen bin developed a fault. Customer Sevice response was excellent. It is unusual in modern times to have this level of customer care. I would thoroughly recommend this company .”

Helpful Report

Posted 2 years ago

Hello Peter, Thanks for your wonderful review. Here at Tower we always endeavour to place our customers at the heart of everything we do and your comments have demonstrated we achieved this with your enquiry. With our best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Just purchased my first Air fryer, I can't wait to try it out. After looking at so many products on the market, I decided to go for the Tower dual basket air fryer. I was exceptionally pleased with the price and the turnaround from ordering to delivery was first class. I could spend ages writing a lot more but I've got loads of cooking to be getting on with....Very Happy Customer.”

Helpful Report

Posted 2 years ago

Hello Lee, We love reading our customers comments especially when our products make them so happy. Here at Tower we pride ourselves on providing quality products at affordable prices supported by great Customer Service - if there are any enquiries in the future please feel free to drop us a message. Regards Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,759 reviews