Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,759 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,759 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased this stand mixer after my Kenwood which had been handed down from my mother broke and the repairs were costly. I have now done several bakes using this mixer and i would say that it does the job, cakes are light and fluffy as they should be. The only negative is that it is a bit louder than my Kenwood was on the highest setting. Delivery was brilliant as it was delivered within 48hrs of ordering.”

Helpful Report

Posted 2 years ago

Hello Shazia, What a wonderful review to receive about your Stand Mixer from Tower. The cakes you have made using your Stand Mixer sound delicious Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Very pleased with this product”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star comments about your Tower product. Your valuable order was appreciated by everyone here at Tower HQ. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“As we're new to air fryers it took a bit of working out. We've only used it a few times but getting the hang of it now. Ideal for two/four people, cuts down cooking time, not too messy (best to wash after each use). We've been putting off getting one for a good while but now feel it has a place in our kitchen, though not totally replacing our oven.”

Helpful Report

Posted 2 years ago

Hello Michael, Many thanks for your kind words about your Tower Air Fryer. Here at Tower we understand new products may take some time to get accustomed to - that's why our Customer Services Team are always available to help. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Bought a 31/2 litres Tower slow cooker this product is well made and very well packaged, it is simple to use and cleans very easily after use. Comes with a 3 year warranty for peace of mind, delighted with this product. Thank you”

Helpful Report

Posted 2 years ago

Hi RJ, We were delighted to read your 5 star comments about your Tower Slow Cooker. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“It's smaller than I thought it would be but still ok. It's harder to clear than the single drawer one I already have. I can cook more than one thing in it. Early days yet still learning how to cook things in it.”

Helpful Report

Posted 2 years ago

Hello Pauline Many thanks for your review about your Tower Air Fryer. Rest assured our Customer Services Team are always available should you need any help in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Great. Serves its purpose”

Helpful Report

Posted 2 years ago

Hello Judith Thanks for your 5 star comments and indeed your valuable order for your Tower product. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Great air fryer, best one I've had great price too. Highly recommend”

Helpful Report

Posted 2 years ago

Hi Abby Thanks for your 5 star comments and kind recommendation for your Tower Air Fryer. Here at Tower we pride ourselves on providing quality products at affordable prices supported by great customer service. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Air fryer stopped working on first go, heated for 2-3 mins then died. Replaced the fuse, still nothing. Very disappointed.”

Helpful Report

Posted 2 years ago

“I'm new to Air fryers. I am delighted with the Air fryer,I would highly recommend them to family and friends.The only downside to Air fryer is that the tuch buttons you have to press it a couple of times to get it to work I am getting the hang of it.”

Helpful Report

Posted 2 years ago

Hello Kenneth Many thanks for your kind words about your Tower Air Fryer. It was great to see how your Air Fryer has made a fantastic addition to your kitchen. Should you have any enquiries about the operation of your Air Fryer please feel free to contact our Customer Services Team. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Working very well big enough for my family i recommend this air fryer”

Helpful Report

Posted 2 years ago

Hello Many thanks for your review and your recommendation of your Tower Air Fryer. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“The air fryer is good, the customer service and support from Tower is atrocious. I would not recommend the company or products to anyone.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your valuable comments. Here at Tower we welcome our customers comments as this allows us to review the products and services we provide. Customer reviews also allow us to revisit the original enquiry to see what we could do better. I was delighted our Customer Services Team revisited your enquiry and have resolved your enquiry. It only leaves me to apologise for any inconvenience you may have experienced. Keith - Group Customer Services Manager

Posted 2 years ago

“Absolutely brilliant, love it. Everything cooks so quick & having the dual baskets, which arrange for different foods to be ready at the same time, is just fantastic. My Mam has since bought one, after me telling her how good it is & she loves hers just as much as me.”

Helpful Report

Posted 2 years ago

Hello Nicola, Many thanks for your 5 star comments about your Tower product. I was delighted to read about your mam's purchase Thanks for being such a loyal customer of Tower. Keith - Group Customer Services Manasger

Posted 2 years ago

“First sort fryer I have bought and up to now has been on excellent Just trying new foods every day”

Helpful Report

Posted 2 years ago

Hello Barbara Thanks for your 5 star comments about your Tower Air Fryer. Here at Tower we understand new products may take a little time to get used to so if there are enquiries rest assured our Customer Services Team are readily available to help Keith - Group Customer Services Manager

Posted 2 years ago

“Really please with my new Air fryer”

Helpful Report

Posted 2 years ago

Hi Laura We were delighted to read your 5 star comments about your Tower Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Bought a omlette maker love it great for lunch etc quick no mess”

Helpful Report

Posted 2 years ago

Hello Ann It was great to read your comments about your Omelette Maker. You cant beat an omelettes for lunch !!!! Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I bought my mum a VL30 Plus vacuum, and to be fair it's performing well at the moment. But (and it's a BIG but), there are no spare filters available (the VL30 has two paper filters that need to be changed every few months). In fact, Tower has NO spares for ANY of its vacuums (just have a look at the 'Spares' section on the website). You can't get the filters anywhere else, either – trust me, I've Googled the hell out of it. So there's no point in buying a Tower-branded vacuum because you won't be able to maintain it properly. To top it all, customer services failed to respond to my email about this. Hopeless.”

Helpful Report

Posted 2 years ago

Hi Rob, It was disappointing to read your comments about the difficulties you have encountered with your Tower product. Here at Tower we readily welcome our customers feedback and comments. One of our Customer Services Team have contacted you in a bid to understand and resolve your enquiry. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Great oven, super easy to use. The huge volume of its alert beeps is the only negative!”

Helpful Report

Posted 2 years ago

Hello Margaret Thanks for your valuable comments about your Tower product. Rest assured should you have any enquiries please feel free contact our Customer Services Team. Keith - Group Customer Services Manager

Posted 2 years ago

“Tower window vacuum failed within three years of purchase and Tower are refusing to honour the three year guarantee on the basis that it should have been registered within 28 days of purchase. The original box that I still have flags the three warranty. The item clearly should have lasted for more than three years and Tower are side stepping their responsibility on this technicality. Poor show of customer service.”

Helpful Report

Posted 2 years ago

Hi I was sorry to read your comments about your Tower Window Vacuum. All of our products are supported by a robust warranty scheme and customers have the opportunity to extend their products warranty up to a period of three years free of charge. This must be done within 28 days of your purchase and is mentioned within your products Instruction Manual. I was sorry that you felt we as an organisation are side stepping our responsibilities - this is not the case. Indeed one of our Customer Services Team have been in contact with you in a bid to resolve your enquiry. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“It hasn't arrived yet and I'm waiting for confirmation of where it is. Yodel tells me it is still with you.”

Helpful Report

Posted 2 years ago

Hi Claire I was sorry to read your comments about your delivery experience. Our courier partners work hard to ensure our customers receive their orders on time - on rare occasions an item may go astray within our courier partners network. To resolve your enquiry one of our Customer Services Team have contacted you - it only leaves me to sincerely and personally apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“This was such good value couldn't pass it by . Even my best friend got one on my recommendation. This fabulous”

Helpful Report

Posted 2 years ago

Hi Jackie Thanks for you (and your good friend !!) for your valuable orders. Please be assured our Customer Services Team are always available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,759 reviews