Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,759 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,759 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a tower kettle from Boyes in warsop mansfield 8 days ago and am very very disappointed as it leaks near the on/ off switch and the handle gets very hot which can be dangerous”

Helpful Report

Posted 2 years ago

Hi Thanks for your review regarding the issue with your Tower kettle. Your review came as a surprise to us as we have had no previous contact from you. Arrangements have been made for one of our Customer Services Team to contact you to understand your enquiry further. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Rubbish. Didn't work. Wasted a lot of ingredients trying different recipes. None worked. Returned. Still awaiting refund”

Helpful Report

Posted 2 years ago

“I've only cooked chips , seeing as I've only had it 2 days, I'm absolutely thrilled with it ! Spot on . Thank you tower”

Helpful Report

Posted 2 years ago

Hi It was wonderful to read your 5 star comments about your Tower product. Thank you for your valuable order - its greatly appreciated by everyone here at Tower HQ. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“The pans are a good weight and are performing very well. The only criticism is that the metal rimmed glass lids have trapped water that I can't remove.”

Helpful Report

Posted 2 years ago

Hi Daniel, Many thanks for taking the time to leave your comments about your Tower product. Here at Tower we love hearing our customers feedback and recommendations. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“It is priceless with all these savings in oil washing and presouc time enabled me do other things like baking my own bread in my own designed double hot plate i wish you consider developing my bread making oven for a very soecial cerealunkniwn to millions”

Helpful Report

Posted 2 years ago

Hi Many thanks for your 5 star comments about your Tower product. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Happy with the customer care”

Helpful Report

Posted 2 years ago

Hello Thanks for your 5 star review. Here at Tower we love providing quality products at affordable prices supported by great customer care. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Had a problem to get it to start. Once we sorted that out NO PROBLEMS. Ideal for the 2 of us.”

Helpful Report

Posted 2 years ago

Hello Karen Thanks for taking the time to leave your 5 star comments. I was pleased to read your Tower product is up and running problem free. rest assured our Customer Services Team are always available should you have any enquiries moving forward. Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent easy to use”

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Posted 2 years ago

Hello Chris, Many thanks for taking the time to leave your 5 star comments about your Tower product. Here at Tower we love hearing our customers comments and suggestions. Keith - Group Customer Services Manager

Posted 2 years ago

“Looks more attractive than my last window vac. Works well. Great for condensation on windows, clearing up a wet bathroom and washing windows. 3 year warranty a big plus.”

Helpful Report

Posted 2 years ago

Hi Clare Many thanks for your comments and indeed your valuable order for your window vac from Tower. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Absolutely love this airfryer, best thing I brought, so easy to use, would highly recommend it.”

Helpful Report

Posted 2 years ago

Hi Sue It was wonderful to read how much you love your Air Fryer. Here at Tower HQ we love our Air Fryers too !!! Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Really pleased with it”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star comments We were delighted to read how pleased you were with your Tower product. We hope you visit our website again very soon to see our exciting range of products. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I'm very pleased there is lots of room in large basket. Easy to use and does a lovley job at cooking any food. Even poached fish. Had bought a big expensive one but there was an awful metal smell for days, so I returned it and bought this tower airfryer”

Helpful Report

Posted 2 years ago

Hi Netta, Many thanks for your wonderful comments about your Air Fryer from Tower. Should you have any enquiries moving forward our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Ive returned it and still waiting for a respose and refund,shocking customer service”

Helpful Report

Posted 2 years ago

Hi Margaret, Many thanks for your valuable feedback. I was sorry to learn of the delays in processing your refund. Having had the opportunity to investigate your enquiry I was pleased to see your refund has been processed. It only leaves me to offer my sincere and personal apologies for the delays incurred in what is a busy time of the year for our organisation. Keith - Group Customer Services Manager

Posted 2 years ago

“Item arrived smashed to bits and nobody seems to reply to my email”

Helpful Report

Posted 2 years ago

Hi Sarunas I was sorry to see the condition in which your recent order was received. This is not the normal standards we expect from our courier partners. Rest assured one of our Customer Services Team will be in contact within the next 24 hours. It only leaves me to sincerely and personally apologise for the inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“I got mine for Christmas, I love it.thankyou”

Helpful Report

Posted 2 years ago

Hello Christine Thanks for your 5 star comments about your Tower product Keith - Group Customer Services Manager

Posted 2 years ago

“Easy to use and good value 👍👍”

Helpful Report

Posted 2 years ago

Hi Patrick Thanks for your 5 star comments and indeed your valuable order from Tower. We hope you visit our website again very soon to check out our fantastic range of products. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I am happy with it but T17038001 Rotisserie fork spare got one missing”

Helpful Report

Posted 2 years ago

Hi Thanks for your review - I was delighted to read how happy you were with your Air Fryer. One of our Customer Services Team have been in contact with you to address the Rotisserie fork. It only leaves me to apologise for any inconvenience caused Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“I can cook more stuff it’s really good”

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Posted 2 years ago

Hello Many thanks for taking the time to leave your 5 star comments about your Tower product. Rest assured if you have any enquiries our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I bought the slow cooker in grey and gold I’m overly impressed with the design and the size Are there any recipes that you recommend and/or show?!. Thank you I LOVE my new slow cooker”

Helpful Report

Posted 2 years ago

Hi Deborah Many thanks for your 5 star comments about your Slow Cooker. I was delighted to read how happy you were with your Slow Cooker. We would recommend such internet sites as BBC Good Food or indeed our Customer Services Team could assist with any enquiry you may have. Keith - Group Customer Services Manager

Posted 2 years ago

“This Tower Manual Microwave is an excellent product for the price it does everything that I want it to do and would certainly recommend this product to anyone.”

Helpful Report

Posted 2 years ago

Hello William, Thanks for your 5 star comments about your Tower Microwave. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,759 reviews