Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,759 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,759 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is brilliant!! Absolutely love this little oven and just right for my husband and myself. So economical to use instead of putting on a full oven every meal time, I’ve adapted recipes and adjusted cooking times. Easy to clean after use and I just cannot fault it. The only negative I would have was the name… it is not an air fryer it’s our magic oven and a super speedy way to bring baking for a small family into the modern day. Love it!!!”

Tower 5 star review on 29th January 2024

Helpful Report

Posted 2 years ago

Hi Jacqui, Many thanks for your 5 star comments about your Tower Air Fryer (or indeed your magic oven as you've renamed it !!) Those Yorkshire puddings look delicious. Keith - Group Customer Services Manager

Posted 2 years ago

“I have just purchased this dual airfryer a few days ago and so far I am well pleased. I am not sure of all it can do yet but so far so good”

Helpful Report

Posted 2 years ago

Hello C Many thanks for your 5 star comments about your Tower Air Fryer. Everyone at Tower HQ really appreciates your valuable order. Keith - Group Customer Services Manager

Posted 2 years ago

“It does what I got it for i am happy with it . No”

Helpful Report

Posted 2 years ago

Hi It was great to read your Tower product does as you expect it to. Should you have any enquiries moving forward our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Perfect little hoover wanted anti hair wrap for human hair and it picks up amazingly! Great product great price fast delivery”

Helpful Report

Posted 2 years ago

Hi Tracy It was wonderful to read your 5 star comments about your vacuum cleaner from Tower. Thanks for your valuable order. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Im loving my 8litre dual basket T17129 air fryer... 3 years warranty too .. although you cant find it as its not listed to register your warranty”

Helpful Report

Posted 2 years ago

Hi Jo Thanks for your 5 star comments about your Tower Air Fryer. I was sorry to learn about the difficulties in registering your warranty - one of our Customer Services Team will be in contact with you very soon. Keith - Group Customer Services Manager

Posted 2 years ago

“Absolutely fantastic”

Helpful Report

Posted 2 years ago

Hello Melanie Many thanks for your fantastic comments about Tower. We hope you visit our website again very soon. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“We had already purchased a Tower dual basket and were very impressed and decided to purchase the 12ltr oven to cook larger cuts of meat We haven't been disappointed we can now cook up to a 2kg chicken which is moist with a crispy skin,the wire shelves are very versatile the only slight criticism is the bottom tray could have been slightly deeper but all in all a great addition to the kitchen 5stars”

Helpful Report

Posted 2 years ago

Hello Colin, It was wonderful to read your kind words about your second purchase from Tower. Thanks for being such a loyal customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“At the moment a definite 5,but there is only two of us,both pensioners, and we haven't tested it fully. The Ninja we had was wonderful until just two months out of warranty then the customer service was awful and it ended up at the tip. So time will tell. At least we have a 3yr warranty with yours and we could never be accused of "excessive use". Get back to me in 12months.”

Helpful Report

Posted 2 years ago

Hello David Many thanks for choosing Tower for your valuable purchase. Here at Tower we believe the service we provide to our customers is different to other organisations. Should you have any enquiries our customer services team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Delivery should be available to a shop. Took over a week to finally get my product delivered. Would have been better if I could collect from a shop instead.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your valuable comments about the delivery of your recent order. I was sorry to learn of the delays - rest assured this will be addressed with our courier partners. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I have only ever used Tower for my Slow Cooker requirements. My trusted favourite "vintage" Tower Auto Family model has begun smelling and as it is at least 20 years old, I decided to retire it to my craft room for beeswax melting and treated myself to a shiny new one. I have not been disappointed. It still has the same robust design I expect from a Tower product, with a sensible price point. It is slightly larger, which I pleased about. I live alone, but like to batch cook. I like the ability to have one ready when I get home, one for later in the week & a couple for the freezer. The larger capacity makes this better as you must not over fill the pot.”

Helpful Report

Posted 2 years ago

Hello Paula It was wonderful to read how you returned to Tower after all of these years to renew your Slow Cooker. Thanks for your loyalty - its greatly appreciated by everyone here at Tower HQ. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Paid £450 for Panasonic combination 18 months ago. Rubbish but this little microwave does all I need for so much less! Cracking buy.”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star comments about your microwave from Tower. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent quality and easy to use”

Helpful Report

Posted 2 years ago

Hello Norman It was great to read how easy you are finding your Tower product to use. Please be assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Love this air fryer easy to use and cheap to run.”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star comments about your Tower product. Your comments were greatly appreciated. Keith - Group Customer Services Manager

Posted 2 years ago

“Love the versatility of the different sized drawers.”

Helpful Report

Posted 2 years ago

Hi Susan Many thanks for your kind words about your Tower product At Tower we love our products too !!!! Keith - Group Customer Services Manager

Posted 2 years ago

“Very good microwave”

Helpful Report

Posted 2 years ago

Hello Zaria Thanks for your 5 star comments. We were delighted to read how you much you love your microwave from Tower. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Very pleased with Tower, efficient service and delivery”

Helpful Report

Posted 2 years ago

Hello Many thanks for your kind words about the service you have received from Tower. Here at Tower we always endeavour to place our customers at the heart of everything we do. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“We are really pleased with this toaster it much more efficient than our last one.”

Helpful Report

Posted 2 years ago

Hi Hamish Many thanks for taking the time to leave your comments. We were delighted to read how pleased you are with your Toaster from Tower. Thanks for your valuable order Keith - Group Customer Services Manager

Posted 2 years ago

“So pleased with my Air fryer. Very easy to use, easy to clean. Cooks food to perfection. Would be great if it came with a more detailed leaflet of timings for cooking.”

Helpful Report

Posted 2 years ago

Hi Susan Thanks for your review. Here at Tower we love hearing from our customers as to how we can further improve our products and services. Rest assured your recommendation has been noted. Thanks again Keith - Group Customer Services Manager

Posted 2 years ago

“I received this air fryer through a grant with the RNIB and the Kadent Foundation. Although I haven't used it yet, it looks very easy and the Dials are well contrasted. I have wanted an air fryer for some time and this is space saving and matches my other appliances well.”

Helpful Report

Posted 2 years ago

Hello Lauren Many thanks for your 5 star comments about your Tower Air Fryer We hope you enjoy using your Air Fryer however should you have any enquiries our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“ive been looking for a microwave now for days all so expensive thank goodness I found this one delivery and microwave all just under fifty quid this is a must buy. came in pristine condition”

Helpful Report

Posted 2 years ago

Hi Carole, It was wonderful to read your 5 star comments about your Microwave from Tower Thanks for your valuable order. Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,759 reviews