Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,759 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,759 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“4 out of 5.”

Helpful Report

Posted 2 years ago

Hello Anne, Many thanks for taking the time to leave your review about your Tower product. If we can assist in anyway in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 2 years ago

“First time using an Air fryer so was very cautious as I thought it was going to be complicated couldn’t have been more wrong it was so easy and quick I’m thrilled with my purchase.”

Helpful Report

Posted 2 years ago

Hi Lainey, It was great to read your comments about how easy it is to use your Tower Air Fryer. Thanks for your kind words. Keith - Group Customer Services Manager

Posted 2 years ago

“Arrived on time and was well protected in excellent packaging. Good value for money. We were a little apprehensive at first time of using , scared to be honest, but soon got to grips with it and now love it.”

Helpful Report

Posted 2 years ago

Hello John Thanks for taking the time to leave your 5 star comments. I was delighted to read your package arrived safely and you are now using your Air Fryer without any problems. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Airfryer model T17061. Bought one in October 2023. The numbers around the timing dial rubbed off making correct timing for some dishes difficult. I used only a soft or damp cloth to clean as instructed. The machine is now of no great use.”

Helpful Report

Posted 2 years ago

Hello Bill, Thanks for taking the time to leave your valuable comments. I was sorry to read about the rare issue which has occurred with your Air Fryer. I have arranged for one of our Team here at Tower to contact you very soon. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Only used it twice my wife cooked steaks. And have never tasted anything as nice .it was like being served from a top restaurant wish I had bought one ages ago . absolutely brilliant ten stares.”

Helpful Report

Posted 2 years ago

Hi Chris Wow - what wonderful comments to receive about your Tower product. We were delighted to read about the mouth watering steaks you cooked. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Very impressed with the window vac.It looks good,works,fantastic and the 150ml tank is a great capacity.Better than the karcher it replaced.”

Helpful Report

Posted 2 years ago

Hello Morgan Thanks for your 5 star comments about your window vac from Tower. We hope you visit our website again very soon to see our exciting range of products. Keith - Group Customer Services Manager

Posted 2 years ago

“Brilliant !! Love this little oven Highly recommended Very easy to use Cooks beautifully More versatile and practical than typical air fryer as has 3 shelves, dehydrator setting ( fantastic homemade jerky) and a rotisserie for small chickens Haven't used my 'big oven' for over 6 months at all so very economical My best buy for a long time”

Helpful Report

Posted 2 years ago

Hello Jo Bangles Many thanks for your 5 star comments about Tower Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I have tower pressure cooker. The pressure control valve does not work properly (it is old) You show it as a spare (good) but it has been out of stock since before december and I suspect that it will not be restocked (bad).”

Helpful Report

Posted 2 years ago

Hi Lizzi Thanks for your valuable comments. I was sorry to read your comments about your Pressure Cooker. One of our Team will be in contact with you very soon to resolve your enquiry. Keith - Group Customer Services Manager

Posted 2 years ago

“Happy with the airfryer and it is a time saver.”

Helpful Report

Posted 2 years ago

Hello Mohamed, We were delighted to read how happy you were with your Air Fryer from Tower. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Great little air fry works a treat very happy 😁”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your comments about your Air Fryer. Everyone here at Tower HQ really appreciates your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Its amazing Changed our lives”

Helpful Report

Posted 2 years ago

Hi It was wonderful to read your comments about how your Tower product has benefitted you. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Every help given to get the best use from this air fryer”

Helpful Report

Posted 2 years ago

Hello Richard Thanks for your 5 star comments about your Tower Air Fryer. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Given a 20% discount as new customer, this didn't come off at checkout, contacted Tower 10 times with no response. Opened a dispute on PayPal to try and get my 16.00 discount back. Not response! Airfreight is very cheaply made and draws won't go in and out easily. I DONT RECOMMEND BUYING A TOWER AIR FRYER, STICK TO A MORE REPUTABLE COMPANY WHO HAVE SOME CUSTOMER SERVICE SKILLS AND MORRALS.”

Helpful Report

Posted 2 years ago

Hi Many thanks for taking the time to leave your valuable comments which are greatly appreciated by Tower. I was sorry to read your comments. When a customer messages us we do confirm safe receipt of the enquiry and we also make a polite request not to send a duplicate or chaser message as this hinders our effectiveness in responding in the shortest possible time. I was concerned to read the difficulties you encountered with the discount code provided. As a reputable organisation I have arranged for one of my colleagues to honour this discount and confirm the action we have taken. It only leaves me to apologise for any inconvenience you may have encountered. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Less than a year old. Doesn't shut correctly so heat escapes. One of the internal screws has fallen out aswell. Lost my receipt so Tower won't help regardless of the serial number.”

Helpful Report

Posted 2 years ago

“Love it the colour and it matches my toaster and kettle”

Helpful Report

Posted 2 years ago

Hello Linda It was wonderful to read your kind words about your Tower product and how it complimented your Toaster and Kettle. We hope you visit our website again very soon to see our exciting range of products, Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent condition Clean easy to use .Bright Clear instructions on knobs .”

Helpful Report

Posted 2 years ago

Hi Cathy Thanks for taking the time to leave your 5 star comments about your Tower product. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Good quality product”

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Posted 2 years ago

Hello Margaret Thanks for your 5 star comments about your Tower product. Here at Tower we pride ourselves on providing exceptional quality products at unbeatable value supported by great customer service. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Very good Air fryer. Easy to use. I love it so much.”

Helpful Report

Posted 2 years ago

Hello Rafiat It was wonderful to read your kind words about your Air Fryer. Here at Tower we are very proud of our Air Fryers !!! Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I have used once and have found it very easy to use. Made lovely leek and potatoe soup which turned out delicious. Very pleased so far with this product. It is great that you can see the ingredients cooking.”

Helpful Report

Posted 2 years ago

Hello Frances, Many thanks for your lovely words about your Tower product. At Tower we love reading our customers comments about how they use their products. If you do have any enquiries please feel free to get in touch with us. Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent kettle, boils just what you need. Brilliant quality”

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Posted 2 years ago

Hello Trevor, Thanks for your 5 star review and indeed your valuable order from Tower. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,759 reviews