Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,759 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,759 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely brilliant, lovely design, price,item ,delivery. From ordering the airfryer to it being delivered ,everything was perfect, would highly recommend Tower 100%.”

Helpful Report

Posted 2 years ago

Hello Wow what wonderful comments to read !!!! I was delighted we provided a smooth order and delivery experience for your Tower product We love hearing our customers comments as this drives us to continually improve the service and products we provide. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Delivery came 1 day to late when I paid fir next day postage- had no reply from tower asking for refund of postsge . Microwave is not that good - the timer knob is a waste of time and doesn’t give a true timing. Anything under 2 minutes is about 1min 20 . It’s now in the loft and Ive bought a morph Richards .”

Helpful Report

Posted 2 years ago

“Great experience purchasing from Tower, kept up to date with dispatch and delivery. Easy to register after receiving my air fryer, would definitely buy from again.”

Tower 5 star review on 18th January 2024

Helpful Report

Posted 2 years ago

Hi Roxanne Thanks for taking the time to leave your comments (and photograph) of your Tower Air Fryer. We love hearing from our customers and I was delighted your order and delivery experience was a smooth one. We hope you visit our website again very soon. Many thanks Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent results for everything I've had to cook. Chips, fish, pies & crumbles up to yet”

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Posted 2 years ago

Hi Simon Many thanks for your 5 star comments about your Tower product. I was delighted to read about the excellent results you have seen. Rest assured our Customer Services Team would love to hear from you if you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Had to contact customer services to order replacement timer dial for AirFryer. My experience dealing with their advisors was 100% positive. Polite, helpful and efficient. Wait times when contacting by phone minimal, replies to emails prompt. A great company to deal with and airfryer a very good product.”

Helpful Report

Posted 2 years ago

Hello Jennifer It was wonderful to read your kind words about how our Customer Services Team helped with your recent enquiry. Here at Tower we believe we are different to other organisations when it comes to looking after our customer enquiries. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I have not received it they said next morning delivery it did not come! I tried to rearrange but could not get through!they tried 3 times but I was qt 2ork I have requested my money back last week! But herd nothing! Tried to get again in contact but can't get through”

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Posted 2 years ago

“Very basic & perfect for a 93 year old to use, warms tinned soup up well,thank you. We paid Tower for next day delivery which unhappily we did not receive. Its wrong to charge for a service that you can not fulfil.”

Helpful Report

Posted 2 years ago

Hi We were sorry to read about the rare delays with the delivery of your parcel. Our courier partners work extremely hard especially at this time of year to ensure our customers parcels are delivered safely. Rest assured one of our Team will be in contact with you very soon to resolve your enquiry. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“It's really good ...”

Helpful Report

Posted 2 years ago

Hi Hanif Many thanks for your valuable comments about your Tower product Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Not happy with the timer dial. Inaccurate and I wish they had chosen digital.”

Helpful Report

Posted 2 years ago

Hi Paul, Thanks for taking the time to leave your valuable comments. I was sorry to learn your Tower product didnt meet your expectations. I have arranged for one of our Team to contact you very soon to understand your enquiry and to see how we can help. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I was dubious about getting an air fryer but have been pleasantly surprised how much I like it. Easy to use and looks nice”

Helpful Report

Posted 2 years ago

Hi Gloria Many thanks for your 5 star review about your Tower Air Fryer. Here at Tower we know there are occasions when new items may take a little bit of time to get accustomed to. Rest assured our Customer Services Team are always available should your have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“This is easy to use and heats very quickly. Value for money was brilliant . Door sticks first time.”

Helpful Report

Posted 2 years ago

Hi Kathy Many thanks for your 5 star comments about your Tower product. We were delighted to read your brilliant comments. Take care Keith - Group Customer Services Manager

Posted 2 years ago

“I have the dual basket T17088 air fryer and I think it is a brilliant piece of equipment for your kitchen. I give it 4 stars only because there is not a good set of instructions, but after watching a YouTube video I now understand how to use it properly. Now looking forward to using it for most of my cooking.”

Helpful Report

Posted 2 years ago

Hello Carol, Many thanks for taking the time to leave your comments about your Tower Air Fryer. Here at Tower we welcome our customers recommendations and suggestions and your comments relating to the Instruction Manual have been noted. Our Customer Services Team are always available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 2 years ago

“I like the vortx but I am just getting used to it so I cannot submit an experienced review as I am just a beginner and I'm trying out it's potential.”

Helpful Report

Posted 2 years ago

Hello Irene Thanks for your 5 star comments. I hope you enjoy using your Tower Air Fryer - should you have any enquiries we'd love to hear from you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Delivery was quick the fryer is simple to use and good value for money,”

Helpful Report

Posted 2 years ago

Hello Peter, I was delighted to read your comments especially about how our courier partners delivered your Air Fryer safely. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“On behalf of myself and recipient of second one. Fantastic. Bit hard to clean. That's only problem.”

Helpful Report

Posted 2 years ago

Hi Linda, What a wonderful review to receive - thanks for your valuable orders and for being such a great customer of Tower. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Fantastic and so easy to use”

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Posted 2 years ago

Hi It was great to read how easy to use your Tower product is. Our Customer Services Team are always available should you need any assistance in the future. Thanks Keith - Group Customer Services Manager

Posted 2 years ago

“My first dual fryer, my old tower was great this is to. Who needs an oven ?”

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Posted 2 years ago

Hello Tony, Thanks for your 5 star review and for being such a loyal customer of Tower. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I didn't really know about the brand, but it's been around for ages. The brilliant toaster does what you need it to do. Great finish.”

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Posted 2 years ago

Hello Bobby It was wonderful to read your comments. Here at Tower we are so proud of our heritage. We hope you enjoy using your Toaster - thanks for your valuable order. Keith - Group Customer Services Manager

Posted 2 years ago

“So happy about this protect”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your kind words about Tower Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Used it twice so far. Brilliant results. The 2.2 litre size is great for a single person. Looking forward to more fabulous meals.”

Helpful Report

Posted 2 years ago

Hi Glyn, It was great to read your comments about the brilliant results you mention from using your Tower product. Thanks Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,759 reviews