Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,788 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,788 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Leanne Carrick

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Works just as described. Suits my needs.”

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Posted 2 years ago

Hello Patricia, Many thanks for your 5 star comments about your Tower product. We were delighted to read your product was as expected and it meets your requirements best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Perfect as ever”

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Posted 2 years ago

Hi Charles, Thanks for your wonderful comments and indeed your valuable order from Tower. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Great purchase for the price! It does the job. Able to put in cupboard if not in use. So is not taking the space everywhere. The meat takes longer than it’s written in instructions unfortunately. Drawers has wobbly fit when you open while it’s on to check food. I think it’s heat but returns back to normal when off. Otherwise I can’t complain about that at all. Would buy again if I have the option!”

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Posted 2 years ago

Hello Iva, Many thanks for taking the time to leave your valuable comments about Tower product. Rest assured our Customer Services Team are always available to provide help and support in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“So quick and easy”

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Posted 2 years ago

Hi John Thanks for your 5 star comments about Tower. We hope you visit our website again very soon to see our exciting range of products. Keith - Group Customer Services Manager

Posted 2 years ago

“Upon delivery of the air fryer, we were disappointed to find the top was damaged. There was a large crack along the side of the top and are worried that it's been dropped, as the box has a crumpled edge, and therefore the workings inside could be damaged. We have tried to contact Tower several times via email as there is no telephone number to be found! We are still awaiting a response!”

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Posted 2 years ago

“Super quick delivery of my new VORTX dual basket Air Fryer via Amazon! Managed to make first batch of food. So far, so good. Handy setting to tell both sides to finish together even if they’re different times and temperatures.”

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Posted 2 years ago

Hello Sue Thanks for your 5 star comments about your delivery experience for your Vortx Air Fryer from Tower. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent product and fast delivery 🤩”

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Posted 2 years ago

Hi Jill Many thanks for taking the time to leave your 5 star comments about the delivery of your product from Tower. We hope you enjoy using your product - rest assured our Customer Service Team are always available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 2 years ago

“5* for the appliance, love it but I have to go through the instructions every time I use it which is the reason I give it 4*. Pictures would help instead of saying ‘toggle’ and I have to go back two pages to see which switch is the toggle? Four-six different switches just to make some chips, flicking backwards and forwards over the pages to get it started, husband reading instructions out to me. It is early days for me and no doubt I will get used to it but for ease, I would have appreciated ‘getting started’ instructions. Did a roast potato, roasted onion, carrots and parsnips, half an hour and done beautifully. Love it.”

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Posted 2 years ago

Hello Margaret, Many thanks for your valuable comments. Here at Tower we love hearing our customers suggestions and feedback. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Keith - Group Customer Services Manager

Posted 2 years ago

“Good , reliable, beautiful design”

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Posted 2 years ago

Hello Mohamed, Many thanks for your valuable feedback about your Tower product. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“4 out of 5.”

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Posted 2 years ago

Hello Anne, Many thanks for taking the time to leave your review about your Tower product. If we can assist in anyway in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 2 years ago

“First time using an Air fryer so was very cautious as I thought it was going to be complicated couldn’t have been more wrong it was so easy and quick I’m thrilled with my purchase.”

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Posted 2 years ago

Hi Lainey, It was great to read your comments about how easy it is to use your Tower Air Fryer. Thanks for your kind words. Keith - Group Customer Services Manager

Posted 2 years ago

“Arrived on time and was well protected in excellent packaging. Good value for money. We were a little apprehensive at first time of using , scared to be honest, but soon got to grips with it and now love it.”

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Posted 2 years ago

Hello John Thanks for taking the time to leave your 5 star comments. I was delighted to read your package arrived safely and you are now using your Air Fryer without any problems. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Airfryer model T17061. Bought one in October 2023. The numbers around the timing dial rubbed off making correct timing for some dishes difficult. I used only a soft or damp cloth to clean as instructed. The machine is now of no great use.”

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Posted 2 years ago

Hello Bill, Thanks for taking the time to leave your valuable comments. I was sorry to read about the rare issue which has occurred with your Air Fryer. I have arranged for one of our Team here at Tower to contact you very soon. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Only used it twice my wife cooked steaks. And have never tasted anything as nice .it was like being served from a top restaurant wish I had bought one ages ago . absolutely brilliant ten stares.”

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Posted 2 years ago

Hi Chris Wow - what wonderful comments to receive about your Tower product. We were delighted to read about the mouth watering steaks you cooked. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Very impressed with the window vac.It looks good,works,fantastic and the 150ml tank is a great capacity.Better than the karcher it replaced.”

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Posted 2 years ago

Hello Morgan Thanks for your 5 star comments about your window vac from Tower. We hope you visit our website again very soon to see our exciting range of products. Keith - Group Customer Services Manager

Posted 2 years ago

“Brilliant !! Love this little oven Highly recommended Very easy to use Cooks beautifully More versatile and practical than typical air fryer as has 3 shelves, dehydrator setting ( fantastic homemade jerky) and a rotisserie for small chickens Haven't used my 'big oven' for over 6 months at all so very economical My best buy for a long time”

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Posted 2 years ago

Hello Jo Bangles Many thanks for your 5 star comments about Tower Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I have tower pressure cooker. The pressure control valve does not work properly (it is old) You show it as a spare (good) but it has been out of stock since before december and I suspect that it will not be restocked (bad).”

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Posted 2 years ago

Hi Lizzi Thanks for your valuable comments. I was sorry to read your comments about your Pressure Cooker. One of our Team will be in contact with you very soon to resolve your enquiry. Keith - Group Customer Services Manager

Posted 2 years ago

“Happy with the airfryer and it is a time saver.”

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Posted 2 years ago

Hello Mohamed, We were delighted to read how happy you were with your Air Fryer from Tower. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Great little air fry works a treat very happy 😁”

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Posted 2 years ago

Hi Thanks for taking the time to leave your comments about your Air Fryer. Everyone here at Tower HQ really appreciates your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Its amazing Changed our lives”

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Posted 2 years ago

Hi It was wonderful to read your comments about how your Tower product has benefitted you. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,788 reviews