Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,788 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,788 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Leanne Carrick

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have the dual basket T17088 air fryer and I think it is a brilliant piece of equipment for your kitchen. I give it 4 stars only because there is not a good set of instructions, but after watching a YouTube video I now understand how to use it properly. Now looking forward to using it for most of my cooking.”

Helpful Report

Posted 2 years ago

Hello Carol, Many thanks for taking the time to leave your comments about your Tower Air Fryer. Here at Tower we welcome our customers recommendations and suggestions and your comments relating to the Instruction Manual have been noted. Our Customer Services Team are always available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 2 years ago

“I like the vortx but I am just getting used to it so I cannot submit an experienced review as I am just a beginner and I'm trying out it's potential.”

Helpful Report

Posted 2 years ago

Hello Irene Thanks for your 5 star comments. I hope you enjoy using your Tower Air Fryer - should you have any enquiries we'd love to hear from you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Delivery was quick the fryer is simple to use and good value for money,”

Helpful Report

Posted 2 years ago

Hello Peter, I was delighted to read your comments especially about how our courier partners delivered your Air Fryer safely. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“On behalf of myself and recipient of second one. Fantastic. Bit hard to clean. That's only problem.”

Helpful Report

Posted 2 years ago

Hi Linda, What a wonderful review to receive - thanks for your valuable orders and for being such a great customer of Tower. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Fantastic and so easy to use”

Helpful Report

Posted 2 years ago

Hi It was great to read how easy to use your Tower product is. Our Customer Services Team are always available should you need any assistance in the future. Thanks Keith - Group Customer Services Manager

Posted 2 years ago

“My first dual fryer, my old tower was great this is to. Who needs an oven ?”

Helpful Report

Posted 2 years ago

Hello Tony, Thanks for your 5 star review and for being such a loyal customer of Tower. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I didn't really know about the brand, but it's been around for ages. The brilliant toaster does what you need it to do. Great finish.”

Helpful Report

Posted 2 years ago

Hello Bobby It was wonderful to read your comments. Here at Tower we are so proud of our heritage. We hope you enjoy using your Toaster - thanks for your valuable order. Keith - Group Customer Services Manager

Posted 2 years ago

“So happy about this protect”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your kind words about Tower Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Used it twice so far. Brilliant results. The 2.2 litre size is great for a single person. Looking forward to more fabulous meals.”

Helpful Report

Posted 2 years ago

Hi Glyn, It was great to read your comments about the brilliant results you mention from using your Tower product. Thanks Keith - Group Customer Services Manager

Posted 2 years ago

“Literally love this machine. Switched from another well known brand and do not regret it. Love all the space and the shelves and baskets are easy to swap out and clean.”

Helpful Report

Posted 2 years ago

Hello Triona Thanks for your wonderful comments. Everyone here at Tower HQ was delighted you choose Tower for your valuable purchase. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Great price for a good microwave, reasonable delivery. But........ If I had known it was going to be delivered by EVRI I would not of purchased. EVRI IS CHEAP BUT NOT GOOD. PLEASE USE A DIFFERENT DELIVERY COMPANY THEY LET YOU DOWN.”

Helpful Report

Posted 2 years ago

Hi Sharon Thanks for your valuable comments. Our courier partners work very hard to successfully deliver millions of parcels every year. Rest assured your comments have been forwarded to our courier partners. Regards Keith - Group Customer Services

Posted 2 years ago

“Love the tower air fryer so easy to use and good size baskets”

Helpful Report

Posted 2 years ago

Hello Nickynoo Many thanks for your 5 star comments about your Tower Air Fryer. We were delighted to read your kind words. Keith - Group Customer Services Manager

Posted 2 years ago

“Very much recommended”

Helpful Report

Posted 2 years ago

Hi Thanks for your kind words and recommendation for your Tower product. Everyone here at Tower HQ greatly appreciates your comments. Keith - Group Customer Services Manager

Posted 2 years ago

“We payed for next day delivery, your currier, totally messed it up, and after 12 days of trying to sort it out , we asked for our money back, so not a first great experience”

Helpful Report

Posted 2 years ago

“Good so far”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star comments about your Tower product. I'm pleased everything is working well at present. Keith - Group Customer Services Manager

Posted 2 years ago

“I registered my appliance for the 2 year warranty . However 13 months into the warranty period the air fryer stopped working however after 5 emails and 3 weeks waiting Tower customer serviced advised although the warranty was registered if I no longer had the original receipt they wouldn’t do a thing ! Very disappointing for such a large organisation and I thought I was buying a reputable brand but will never purchase Tower again”

Helpful Report

Posted 2 years ago

“It arrived broken, I've tried contact customer services with no reply. I don't recommend buying off Tower directly. Your package will arrive poorly wrapped with no protection. And your emails enquiring about returning & refunds ignored.”

Helpful Report

Posted 2 years ago

Hi Nicola, Many thanks for your valuable comments. Here at Tower we value the time taken by our customers to leave their comments. I was sorry to read that we took slightly longer to reply to your message during what is a very busy time for us however I can assure you we never ignore any customer communications. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I bought it as a gift, as far as I know the recipient is very pleased with it”

Helpful Report

Posted 2 years ago

Hi Colin Thanks for taking the time to leave your 5 star comments. We were delighted your friend loved their Tower product. Keith - Group Customer Services Manager

Posted 2 years ago

“Well I was really looking forward to this but unfortunately it was far to big there I had to return it well that was not easy at all eventually I managed to find the customer service number and after a couple of goes finally got them to arrange a pick up now I'm wondering how long I will have to wait for my refund Tower appliances are good but unfortunately it is difficult to get spares”

Helpful Report

Posted 2 years ago

Hi Anne, Many thanks for your comments. Here at Tower we readily welcome our customers feedback and comments. I was sorry to learn about the delay with your refund - rest assured one of our Leadership team will be in contact with you very soon. Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent quality.Delightef 5*”

Helpful Report

Posted 2 years ago

Hi Jayne Many thanks for your 5 star comments about your Tower product. Regards Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,788 reviews