Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,788 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,788 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Leanne Carrick

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although early days currently these are the best pans that I have bought . They are non stick and easy to clean . Reading the instructions first and using the pans as per instructions ie right saucepan on the right hob makes sense and extends the life”

Helpful Report

Posted 2 years ago

Hi Kevin, It was great to read your kind words about how you're using your set of pans from Tower. As always our Customer Services Team we love to hear from you should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Lovely machine. Works well andooks really smart in my kitchen”

Helpful Report

Posted 2 years ago

Hi Sandra, Many thanks for your kind words. We were delighted to read how your new Tower product has made a great addition to your kitchen Keith - Group Customer Services Manager

Posted 2 years ago

“Absolutely brilliant brought as we only have trays in our airfryer so this is really good. Easy to use Don't have to take chips out to shake them. Would definitely recommend it.”

Helpful Report

Posted 2 years ago

Hi Judy Many thanks for your 5 star review for your Tower product. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Loving it, Made cutting chopping fun.”

Helpful Report

Posted 2 years ago

Hello Many thanks for your 5 star comments about your Tower product. Your valuable order is greatly appreciated by everyone at Tower HQ. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“So far so good. Only used the air fryer a handful of times and, although sceptical at first, I think I'm a convert. Faster cooking, and far more energy efficient than the oven. Having two deep drawers that can operate at different temperatures is very useful, as are the controls with pre-set cooking options. Love it!”

Helpful Report

Posted 2 years ago

Hello Henry It was wonderful to read your review. Here at Tower we understand that new appliances may take some time to get used to - that's why our Customer Services Team are always available should you need any assistance. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Absolutely brilliant love it 😀”

Helpful Report

Posted 2 years ago

Hi Many thanks for taking the time to leave your kind words. Here at Tower we love hearing from our customers and we were delighted you love your Tower product. Keith - Group Customer Services Manager

Posted 2 years ago

“Really pleased with it not only cooks lovely but nice looking too”

Helpful Report

Posted 2 years ago

Hi Janice, Many thanks for your 5 star review and indeed your valuable order from Tower. Rest assured our Customer Services Team are always available should you have any enquires moving forward. Keith - Group Customer Services Manager

Posted 2 years ago

“I really love the quality of the kettle.. It looks really nice”

Helpful Report

Posted 2 years ago

Hello Many thanks for your 5 star comments about your kettle. Everyone here at Tower HQ really appreciates your valuable order. Keith - Group Customer Services Manager

Posted 2 years ago

“I am really pleased with my air fryer fryer and how fast it was delivered l will definitely be buying from tower again.”

Helpful Report

Posted 2 years ago

Hi Thanks for your wonderful comments about the delivery experience of your Tower Air Fryer. We hope you visit our website again very soon to check out our fantastic range of products. Keith - Group Customer Services Manager

Posted 2 years ago

“tower has not made me happy instructions are terrible on how to use this air fryer being pensioners and not computer savvy my son is writing this why no paper booklet to read on using this item”

Helpful Report

Posted 2 years ago

Hi John, I was sorry to read your comments about the Instruction Manual for your Air Fryer. Rest assured your comments have been noted. Our Customer Services Team are always available to help Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Within 3 months of purchase the non-stick coating of both the grill plate and the air fryer drawer was coming off. By 9 months the drawer didn’t always register as being in place so the air fryer wouldn’t work. Customer services were great and replaced immediately, but that doesn’t alter the fact that the item was really below par and should have lasted longer without problems”

Helpful Report

Posted 2 years ago

Hi Many thanks for your valuable comments. Here at Tower we welcome our customers comments and feedback as it allows us to review the products and services we offer. Rest assured your comments about the non stick coating has been passed across to our Quality Assurance Team. I was pleased to read our Customer Services Team fully resolved your enquiry. It only leaves me to thank you for your valuable comments and apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Got mine as a present but was bought whilst on offer....brilliant price.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your 5 star comments about your Tower product. We were delighted you took advantage of our special offers. We hope you visit our website again very soon to view our fantastic range of products Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Returned 2 tower air fryers as the first one the digital display went off. Second one wouldn't operate properly. Third up to now is perfect. Customer services were excellent with us returning both items.”

Helpful Report

Posted 2 years ago

Hi Geoff Many thanks for your kind words about how our Customer Services Team helped with your recent enquiry. Here at Tower we understand that on rare occasions things don't go to plan and when this happens we always act quickly to help our customers. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Really pleased with the bread bin ,love the colour ,bigger than I expected so that was a bonus ,well worth the money, arrived on time.”

Helpful Report

Posted 2 years ago

Hello Elaine, Many thanks for your valuable order for your Bread Bin from Tower. We were delighted to read about your smooth order and delivery experience. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent love the knife set thanks very much”

Helpful Report

Posted 2 years ago

Hello Laurence, Many thanks for your 5 star comments about your Knife Set from Tower. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“The price is OK”

Helpful Report

Posted 2 years ago

Hello, Many thanks for taking the time to leave your valuable comments. Here at Tower we pride ourselves on providing quality products at affordable prices supported by great Customer Service. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Straight forward instructions on how to safely use the air fryer. Easy to keep clean. S.n Manchester UK”

Helpful Report

Posted 2 years ago

Hello Thanks for your kind words about your Air Fryer and its supporting Instruction Manual. Should you have any enquiries moving forward our Customer Services Team are always on hand. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Please can you tell me why I haven't got a recipe book with my new 10-in 1 digital air fryer oven”

Helpful Report

Posted 2 years ago

Hi Thanks for your review about your Tower Air Fryer. I was sorry to read your comments. One of our Customer Services Team will be in contact very soon to help with your enquiry. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Tower is an amazing company where you can buy reliable airfyers and other kitchen appliances.”

Helpful Report

Posted 2 years ago

Hello Natalie, Wow !!! What wonderful comments to read about Tower and our range of products. Many thanks for your kind words and indeed your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“5 Neat and fits in lovely in my kitchen. Works fab.”

Helpful Report

Posted 2 years ago

Hello Sharon, Many thanks for your 5 star comments about your Tower product. We were delighted to read how your Tower product has made a lovely addition to your kitchen. Regards Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,788 reviews