Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,759 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,759 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

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“Great service , ordered online Items which came on time. Quality products”

Helpful Report

Posted 2 years ago

Hello Gary Thanks for taking the time to leave your 5 star review. I was pleased to read your online order and delivery experience was a positive one. Keith - Group Customer Services Manager

Posted 2 years ago

“The food only cooks on the top. If you fill it you are shaking and moving food a lot. Fine for one single layer of food. Youd be better off going smaller. Its a heating ring with a fan.”

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Posted 2 years ago

“Have had the double drawer airfryer for a few months, and I love it, it's easy to use, and I can cook a roast in less than half the time it takes in a conventional oven, I wish I'd got it earlier.”

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Posted 2 years ago

Hello Susan, Many thanks for your wonderful comments. We hope you continue to enjoy using your Tower Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“We own a Tower 4ltr Pressure Cooker. Recently I had to contact Tower customer services, regarding the purchase of a new sealing ring. Tower's website showed " Not in Stock" and had so for a few months. After a number of phone calls to Tower I was connected to a customer assistant called Lucy. Through this lady's help we were able to find the said Sealing Ring were in stock. I placed an order and paid for on the 15th Dec 23. That order finally arrived lunchtime today 2 Jan 24. If it had not been for Lucy persistence and keeping us informed, we would still be with a new sealing ring. Our Heart felt Thanks Lucy.”

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Posted 2 years ago

Hello Peter Thanks again for your kind words about the recent service you received from Tower and Lucy in particular. Lucy is a real star when it comes to looking after our customers enquiries so well. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Quick n easy”

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Posted 2 years ago

Hi Caroline, Thanks for your 5 star comments about your Tower product. We were delighted to read how quick and easy you are finding your product to use. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Two drawer air fryer: I cooked a complete Christmas Dinner for 4 people with the assistance of my buffet server in 3 hours. Everything cooked to perfection , minimal washing up. Go for it highly recommended”

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Posted 2 years ago

Hi Gyllian, It was fabulous to read how successful your Christmas dinner was after cooking it in your Tower Air Fryer. best wishes for 2024. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I needed a pan, for stews/soups and this pan is perfect. I've used it and I'm very impressed with the quality. Made of stainless steel, it does not stick and was easy to clean. I bought the 24cm pan and for the quality and price it cannot be beaten. An excellent service all round, the service is brilliant, my item was shipped out quickly and I received email notifications from beginning to end. A very happy customer.”

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Posted 2 years ago

Hi Marilyn, Many thanks for your 5 star comments. Here at Tower we all love to read when our products and the service we provide make our customers happy. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Used ours for the first time today for a pie and roasties , absolutely amazing cooks in half the time and end results were fantastic”

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Posted 2 years ago

Hello Nev, Many thanks for your 5 star comments about your Tower Air Fryer. The pie and roasties you cooked sounded delicious !!! Regards Keith - Group Customer Services Manager

Posted 2 years ago

“It is exactly what I wanted, quite happy with performance, not yet fully used everything but quite happy with what I bought.”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star comments about your Tower product. Rest assured our Customer Services Team are always available should you need any assistance in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“10/10 best product I’ve ever brought for a decent price”

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Posted 2 years ago

Hi Thanks for your 10 out of 10 review for your Tower Product. At Tower we pride ourselves of delivering quality products at affordable prices supported by great customer service. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“This is my first air fryer. I chose the white one as it does not over power as a black one! I plan to do more cooking from the cook book I received at Christmas. It is easy to use and easy to clean.”

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Posted 2 years ago

Hi Barry Thanks for your kind words and indeed your valuable order for your Tower Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Great product saved money and time being single household too👍👍👍”

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Posted 2 years ago

Hi Garry Thanks for taking the time to leave your comments We were delighted to read how your Tower product is helping with saving you money Regards Keith - Group Customer Services Manager

Posted 2 years ago

“This was a lovely gift and a welcome addition to our kitchen. This more than half's the cooking time with fantastic results”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star review. We were delighted to read how your Tower product has made a great addition to your kitchen. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Only had it today and using it now great new product”

Helpful Report

Posted 2 years ago

Hi Natalie, Thanks for taking the time to leave your comments and kind words. Should you have any enquiries moving forward our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“It took me quite a while to find an air fryer that would suit me. I had looked at many and found that they had drawers that were hard to open, seemed flimsy, too small or the fryer was too big. When you order something that you havnt looked at its difficult to judge so in the end I went to my local store, Woolacotts, where they had several on view, unboxed, so that I could have a good look. I liked the look of the Tower 10 in 1. I liked the fact that it had wire shelves so that you could cooked more than one layer of food and it had a drip tray. I must admit it took me a couple of days to try it! I tried some oven chips. Very simple. They came out so much better than the oven! I don't normally eat them but these were lovely and not burnt on the edges which us what happens in the oven. I tried a tray of pigs in blankets on Christmas day as they wouldn't fit in my oven. Lovely. I was a bit worried as the booklet said that greasy things like sausages were not the best thing to cook in the air fryer so I won't make a habit of it. Bread rolls worked well also. I have a long way to go but will keep trying new things. I also love the fact that it has a big widow and a light so that you can see if your food is done. My only negative comment is that I sometimes find the on button not quite sensitive enough but I'll see how it goes but may be me being heavy handed. All in all an excellent buy. .”

Helpful Report

Posted 2 years ago

Hi Valerie, What wonderful words to receive about your Tower Air Fryer. The versatility of your Air Fryer is clearly evident when you mention about the range of food you have cooked in your Fryer. Thanks again for taking the time to leave your comments. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I bought the larger size air fryer and it has so much more versatility. It cooks everything well although I was a bit dubious about the rotisserie. A wonderful product. Thank you.”

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Posted 2 years ago

Hi Ian Thank you for both your valuable order from Tower and taking the time to leave your kind words. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“This is fantastic easy to use display had a few in my time other brands but this one is top of the league thank you”

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Posted 2 years ago

Hello Janet Many thanks for your kind words and indeed for choosing Tower for your valuable purchase. Here at Tower we believe we are different to other organisations when it comes to providing quality products at affordable prices supported by great Customer Service. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Very happpy with aie fryer”

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Posted 2 years ago

Hello Danielle, It was great to read how happy you are with your Tower Air Fryer. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“This is the second time a Tower Vortex Air Fryer has packed up on me. What's worse is that I tried registering the extended warranty when I got it but their website was messed up and wouldn't allow me to complete the registration so I gave up and am now paying the price. What a scam.”

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Posted 2 years ago

“brilliant always use it”

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Posted 2 years ago

Hello Craig, We were delighted to read how you are using your Tower product Thanks for your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,759 reviews