Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,788 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,788 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Leanne Carrick

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product saved money and time being single household too👍👍👍”

Helpful Report

Posted 2 years ago

Hi Garry Thanks for taking the time to leave your comments We were delighted to read how your Tower product is helping with saving you money Regards Keith - Group Customer Services Manager

Posted 2 years ago

“This was a lovely gift and a welcome addition to our kitchen. This more than half's the cooking time with fantastic results”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star review. We were delighted to read how your Tower product has made a great addition to your kitchen. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Only had it today and using it now great new product”

Helpful Report

Posted 2 years ago

Hi Natalie, Thanks for taking the time to leave your comments and kind words. Should you have any enquiries moving forward our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“It took me quite a while to find an air fryer that would suit me. I had looked at many and found that they had drawers that were hard to open, seemed flimsy, too small or the fryer was too big. When you order something that you havnt looked at its difficult to judge so in the end I went to my local store, Woolacotts, where they had several on view, unboxed, so that I could have a good look. I liked the look of the Tower 10 in 1. I liked the fact that it had wire shelves so that you could cooked more than one layer of food and it had a drip tray. I must admit it took me a couple of days to try it! I tried some oven chips. Very simple. They came out so much better than the oven! I don't normally eat them but these were lovely and not burnt on the edges which us what happens in the oven. I tried a tray of pigs in blankets on Christmas day as they wouldn't fit in my oven. Lovely. I was a bit worried as the booklet said that greasy things like sausages were not the best thing to cook in the air fryer so I won't make a habit of it. Bread rolls worked well also. I have a long way to go but will keep trying new things. I also love the fact that it has a big widow and a light so that you can see if your food is done. My only negative comment is that I sometimes find the on button not quite sensitive enough but I'll see how it goes but may be me being heavy handed. All in all an excellent buy. .”

Helpful Report

Posted 2 years ago

Hi Valerie, What wonderful words to receive about your Tower Air Fryer. The versatility of your Air Fryer is clearly evident when you mention about the range of food you have cooked in your Fryer. Thanks again for taking the time to leave your comments. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I bought the larger size air fryer and it has so much more versatility. It cooks everything well although I was a bit dubious about the rotisserie. A wonderful product. Thank you.”

Helpful Report

Posted 2 years ago

Hi Ian Thank you for both your valuable order from Tower and taking the time to leave your kind words. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“This is fantastic easy to use display had a few in my time other brands but this one is top of the league thank you”

Helpful Report

Posted 2 years ago

Hello Janet Many thanks for your kind words and indeed for choosing Tower for your valuable purchase. Here at Tower we believe we are different to other organisations when it comes to providing quality products at affordable prices supported by great Customer Service. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Very happpy with aie fryer”

Helpful Report

Posted 2 years ago

Hello Danielle, It was great to read how happy you are with your Tower Air Fryer. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“This is the second time a Tower Vortex Air Fryer has packed up on me. What's worse is that I tried registering the extended warranty when I got it but their website was messed up and wouldn't allow me to complete the registration so I gave up and am now paying the price. What a scam.”

Helpful Report

Posted 2 years ago

“brilliant always use it”

Helpful Report

Posted 2 years ago

Hello Craig, We were delighted to read how you are using your Tower product Thanks for your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“We purchased a Tower mini oven with hot plates at Dunelm in November. When we unwrapped the parts, it was clear that the baking tray handle was broken. I spoke to the Customer Support Team on 4.12.2023 and was advised that the part was not in stock so I asked to be advised when it might be available. I have heard nothing further. I cannot imagine many quality suppliers would expect their customer to use a grill pan without a handle.”

Helpful Report

Posted 2 years ago

“So Far So Good... Hi”

Helpful Report

Posted 2 years ago

Hi Anne-Selina, Thanks for your 5 star comments We were delighted to read everything is so far so good. Please be assured our Customer Services Team are always available should you need any assistance in the future. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“A lovely microwave very nicely packed and works perfectly”

Helpful Report

Posted 2 years ago

Hello Julie, It was wonderful to read your kind words about your Tower microwave. Thanks for your comments as well as your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Very happy with this grey air fryer”

Helpful Report

Posted 2 years ago

Hi Dinna It was great to read how happy you were with your Air Fryer from Tower. Rest assured our Customer Services Team are readily available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“This is the second air fryer I have from Tower the first being a 2 drawer one purchased this as I can cook bigger things both get top marks from me 5 out of 5 don't take a risk buy the best”

Helpful Report

Posted 2 years ago

Hi David What wonderful comments to read. Thanks for your 5 out of 5 top marks for your Air Fryer. Here at Tower HQ we were all delighted you returned to Tower to purchase your second Air Fryer With our best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Fantastic pot, non-stick and cook’s lovely. Retains temperature. Definitely recommend.”

Helpful Report

Posted 2 years ago

Hi Many thanks for taking the time to leave your 5 star comments about your Tower product. We hope you visit our website again very soon to see our exciting range of products. Keith - Group Customer Services Manager

Posted 2 years ago

“Received it as a xmas present i have yet to use it, looking forward to using it .”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star comments about your Tower product. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Keith - Group Customer Services Manager

Posted 2 years ago

“😁😀 😀😀😀😀😀😀😀😀😀”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star review. Keith - Group Customer Services Manager

Posted 2 years ago

“I have not yet put it to use but I'm certain it will air fry really well. It looks great with my other Cavaletto items.”

Helpful Report

Posted 2 years ago

Hi Deborah, It was wonderful to read how your Air Fryer has made a great addition to your existing Tower products. Thanks for being such a loyal customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Absolutely amazing. Bought this as a present for my daughter for Christmas. She is over the moon with it used it Christmas Day and roasties were perfect. Will be purchasing one for myself”

Helpful Report

Posted 2 years ago

Hi Yvonne Many thanks for your wonderful comments about the gift you purchased for your daughter. The roasties cooked sounded delicious. Please be sure to visit our website to check out our fantastic range of products. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Tower CeraGlide Ultra Speed Iron. Lighter than some, easy to use, makes odd noises and could do with a longer flex. Happy purchase though.”

Helpful Report

Posted 2 years ago

Hello Many thanks for your valuable comments about your Tower Ceraglide Iron. Here at Tower we always value our customers comments and your suggestion of a longer flex has been noted. Regards Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,788 reviews