Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,788 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,788 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Leanne Carrick

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After purchasing a towe waffle make a was very pleased with results, I thought I'd give there air fryer a go, read instructions a few times did a trail run, noticed only the top level got hot, had to keep rotating the shelves to get everything cooked which seemed to take a lot longer than my oven, after the cycle had finished and food was cooked, half the food was cold, thought I was doing something wrong, checked reviews and a few had same problems as me, will be returning after xmas”

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Posted 2 years ago

“As of yet it’s not been opened as a gift for Xmas xxx”

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Posted 2 years ago

Hi Thanks for your 5 star comments about your Tower product. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Take care Keith - Group Customer Services Manager

Posted 2 years ago

“Just the right size and capacity”

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Posted 2 years ago

Hi James, Thanks for your kind words and indeed your valuable order. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Live my new air fryer but would like a large drawer too but can’t find one on the tower website is there any available”

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Posted 2 years ago

Hi Thanks for your 5 star comments about your Tower Air Fryer. Here at Tower we love hearing from our customers and I have arranged for one of our Customer Services Team to contact you within the next 48 hours. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Work's well. I find it takes a bit of getting used to, but perhaps that's just me. Not used the Rotisserie yet.”

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Posted 2 years ago

Hi Christine Thanks for your kind words about your Tower Air Fryer. Here at Tower we understand new products may take a little time to get accustomed to - that's why our Customer Services Team would love to hear from you if you have any enquiries. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I really like this product in fact I liked it so much I bought another 3 as presents”

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Posted 2 years ago

Hi Stephanie, Thanks for your 5 star comments. Wow !!! Everyone here at Tower was delighted you purchased another 3 products as Christmas gifts. Thanks for being such a loyal customer of Tower. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Bought a 4 slice toaster, plugged it in for the first time & found it was faulty. Reported it to Tower immediately but I’m still trying to arrange an exchange, Tower are asking for proof of my extended warranty! And now I maintain the appliance! Im afraid they have not been very helpful to date.”

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Posted 2 years ago

Hi Sarah, Many thanks for taking the time to leave your valuable review. Here at Tower we readily welcome our customers comments and reviews as it allows us to improve our products and services wherever required. I was sorry to learn that the service you have received to date was not as expected. As part of a warranty enquiry we do request certain pieces of information - it was disappointing to read that certain information requested wasn't required to resolve your enquiry. I do believe your enquiry is now reaching a conclusion with a replacement toaster being dispatched to you shortly. It only leaves me to thank you once again for your comments and apologise for any shortcomings in the service we have provided. Keith - Group Customer Services Manager

Posted 2 years ago

“Good, clean design, very good display and touch- control. A smarter device than I expected. No plastic packaging, all wood pulp/card. Small niggle (not important when used to it)- need to take the weight off the pan when inserting, or it jams.”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star comments and indeed your recommendation for your Tower product. rest assured our Customer Services Team are always available should you have any enquiries moving forward. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“The unit arrived well packed. We got it out of the box and started to read the instructions. The instructions are good as far as programmed buttons but there is no instructions that you can follow if you wish to heat any products that are not listed on the instructions to advise how to heat these types of food. It would be better if you had the instructions better made in proper english to follow on from the way to start a heating a item not listed as pre programmed food. Otherwise we did get a method to work but it was a hit or a miss. You definitely need to upgrade the instructions.”

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Posted 2 years ago

Hello, Many thanks for taking the time to leave your comments about your Tower product and its supporting Instruction Manual. Here at Tower we love hearing our customers recommendations and suggestions and your comments have been passed across to our Marketing Team. Please be assured if you do need any assistance our Customer Services Team are always available to help. Keith - Group Customer Services Manager

Posted 2 years ago

“The airfyer was delivered and it has been good so far.I totally recommend.”

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Posted 2 years ago

Hello, Thanks for your comments. I was delighted to read our courier partners delivered your Air Fryer safely and on time. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Bought a dual air fryer in October 2022 from B&M. I registered the warranty and received confirmation it was for the extended 3 years. Sadly in November this year one fan failed and I needed to contact Tower, that’s where it all went wrong. I was asked to produce a till receipt, which I could not (B&M don’t always give them and have confirmed they can’t produce a duplicate more then 22 months old) Despite several emails and speaking to who was quite frankly a very rude customer service person, Tower were not going to back down and honour the warranty . I can prove I bought one item at B&M on the day and paid £99 for it. This it seems is not good enough. Reality is that if you want quality, pay for it and not buy a cheap alternative that is likely to break down and then the company twist their way out of responsibility, despite them confirming I had a 3 year warranty. If it is so important why do they not insist on a receipt at the point of registering. I suspect this is because they assume people don’t keep receipts.”

Helpful Report

Posted 2 years ago

Hi Nicky and Peter Many thanks for taking the time to leave your review. Here at Tower we readily welcome our customers comments and reviews as it allows us to improve our products and services wherever necessary. It also allows Tower to provide a balanced response to the comments made It was disappointing to read your comments about the fault which has occurred with your Air Fryer. As part of our warranty we do request you retain your proof of purchase - this was confirmed to you when you registered your warranty as well as being shown within your products Instruction Manual. Sadly a copy of a transaction from a bank statement is not proof of purchase. It was also disappointing that you feel a reputable organisation such as Tower is attempting to twist our way out of honouring a warranty enquiry. I have arranged for one of my Leadership team to contact you to discuss your enquiry further. It only leaves me to apologise for what you perceive are shortfalls in the service we have provided to you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I have a smaller air fryer but decided to get a twin drawer one. The Tower was difficult to use, setting the temperature but having spoken to Tower, I found that the instructions in the booklet omitted one instruction. After asking, I found it very easy to use. I've cooked roast potatoes and they were perfect. My smaller air fryer is now kept as a reserve in case I need a third drawer.”

Helpful Report

Posted 2 years ago

Hi Les, Many thanks for taking the time to leave your 5 star comments. I was delighted our Customer Services Team helped with your recent enquiry. Rest assured your valuable feedback regarding the Instruction manual has been forwarded to our Marketing Team. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“The idea is good but needs to be developed. At the moment it's to clumsy to get in and out. Have practiced many times to get used to it but no good. Probably won't use it again. Hope this honest feedback helps. Yours honestly. A N RIOZZI”

Helpful Report

Posted 2 years ago

Hi Thanks for your valuable review. I was sorry to read your comments especially as we have had no previous contact from you regarding your issue. Our Customer Services Team are always willing to assist our customers with their enquiries. As a result of your comments one of my Customer Services Leadership Team will be contacting you very shortly to understand your comments. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“We paid for next day delivery and our products took 4 days to arrive, not a huge issue but don't charge for next day and not deliver, pot was fine but frying pan is garbage, everything sticks to it so it is not antistivk as advertised, thrown in bin after 3 days”

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Posted 2 years ago

Hi Andrew, Many thanks for taking the time to leave your review. Your comments came as a surprise to us as we have had no previous contact from you about the issue you mention. In a bid to understand and resolve your enquiry one of my Customer Services Leadership team will be attempting to contact you very soon. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent”

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Posted 2 years ago

Hi Thanks for your excellent comments about your Tower product. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Great product really easy to use. Well worth the money”

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Posted 2 years ago

Hello Many thanks for taking the time to leave your 5 star comments about your Tower product. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I bought a Toshiba microwave combi air fryer last week and was so disappointed with it. Try as I might I could not work out how to use it. The instructions are useless and I lost confidence completely. I did go back to the supplier who showed me the sequence of buttons to press but still I couldn’t get it. To the rescue came my daughter and grandson who showed me their 5 in 1 model T17038. I couldn’t believe how easy it was to use. I asked them to order one the same for me. It arrived yesterday and tonight I made my first meal. It is so easy just set time and temperature and go. You don’t need a degree in technology. It was half the price of the Toshiba and I love it.”

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Posted 2 years ago

Hi Jo Thanks for your kind words about your Tower Microwave. It was great to read your comments. Rest assured our Customer Services Team are always available to help with anything in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“My second tower airfryer as my first one the element went on it purchase the double drawer one loving it so far just getting to grips with it”

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Posted 2 years ago

Hi Liz, We were delighted to read your 5 star comments about the purchase of your Tower Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Fantastic air fryer, easy to use, easy to clean, it’s quiet and perfect size for a small family. 10/10 and would recommend”

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Posted 2 years ago

Hi Thanks for your 10/10 recommendation for your Tower product. Everyone here at Tower HQ was delighted to read your comments. Keith - Group Customer Services Manager

Posted 2 years ago

“My new fryer came super quick and was well packaged on arrival. No issues at all, thanks!”

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Posted 2 years ago

Hello Jennifer Many thanks for your 5 star comments about the delivery experience of your Tower Air Fryer. Our courier partners do a fantastic job making sure our customers receive their parcels quickly and safely. Regards Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,788 reviews