Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,788 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,788 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

Write Your review

Tell us how Tower made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Leanne Carrick

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still trying to get my head round what the air fryer can do and how to use it. Learning on the job!!”

Helpful Report

Posted 2 years ago

Hi Denice, Thanks for taking the time to leave your comments about your Air Fryer. Here at Tower we understand new products can take some time to get used to Should you need any assistance our Customer Services Team are always available. Keith - Group Customer Services Manager

Posted 2 years ago

“Great product, one of the best on the market and great value too!! I would definitely recommend.”

Helpful Report

Posted 2 years ago

Hi Ian Thanks for your kind words and indeed your valuable order which is appreciated by everyone here at Tower HQ. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“First, its a beautiful pot. Second, it very light to carry. Third,easy to wash. Fouth, doesnt stick. Overall, very good pot, wish it has like 32 cm and 7litres.”

Helpful Report

Posted 2 years ago

Hello Lydia, It was wonderful to read your comments about your Tower product. We hope you visit our website again very soon to see the exciting range of our products. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I purchased this air fryer to replace my older tower single basket and so far have been overwhelmed with it So much more to try out using both baskets at the same time 11 out of 10”

Helpful Report

Posted 2 years ago

Hello John, Thanks for your review. Here at Tower we love reading our customers comments and feedback. We love our Air Fryers too and we would award them a score of 11 out of 10 !!! Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Dual basket air fryer is an excellent product, great for cooking family meals.”

Helpful Report

Posted 2 years ago

Hi Darren, It was wonderful to read your kind words about how your Air Fryer is helping with the family meals. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Lovely Skandi kettle! Great design. Easy to fill and great pourer. Looks very stylish on our charcoal worktop.”

Helpful Report

Posted 2 years ago

Hello Thanks for your 5 star comments about your Skandi Kettle. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Tower T17024. Be careful to register for the three year guarantee. My parents air fryer failed just outside of the 1 year guarantee and they hadn’t registered the three year guarantee as they’re not online. Now it’s Landfill ……”

Helpful Report

Posted 2 years ago

Hi Iain, Many thanks for taking the time to leave your comments. Your review came as a surprise to us as we appear to have had no previous communication from you. Our Customer Services Team are are always available to assist wherever we can and I have arranged for one of our Customer Services Team to contact you very soon. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“all ways what I wanted as I used my father in laws non stop”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your comments about your Tower product. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Good product, good service, good price. Win win folks...”

Helpful Report

Posted 2 years ago

Hi Many thanks for your 5 star review. Here at Tower we pride ourselves on offering quality products at affordable prices supported by great customer service. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Purchased the Air Fryer for my wife and She’s over the Moon , Very easy to use with Great Results, Best Chips I’ve ever had, But most of All it’s a very good all round experience, Use it every Day Thanks👍”

Helpful Report

Posted 2 years ago

Hello What a wonderful review to read !!! Many thanks for your kind words. Everyone here at Tower HQ was delighted to read how you are using your Air Fryer. Nothing better than Chips from an Air Fryer !!! Keith - Group Customer Services Manager

Posted 2 years ago

“Purchased a Tower Vision dual basket Air Fryer recently and am extremely pleased with its quality and performance. I’d recommend this model to anyone who’s considering an Air Fryer purchase.”

Helpful Report

Posted 2 years ago

Hello Peter, Many thanks for your kind words and recommendation for your Tower Air Fryer. We hope you visit our Tower website again very soon to see our exciting range of products. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Am still enjoying my Air fryer till date Thanks”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star comments. We were delighted to read you are still enjoying your Air Fryer. Rest assured our Customer Services Team are always available if you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 2 years ago

“I love my little steam cleaner should have got it sooner”

Helpful Report

Posted 2 years ago

Hello Fiona, Many thanks for your 5 star comments and indeed your valuable order for your Steam Cleaner from Tower. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“High quality pan!”

Helpful Report

Posted 2 years ago

Hi Thanks for your review about your pan from Tower. We hope you visit our Tower website again very soon to see our exciting range of products. Keith - Group Customer Services Manager

Posted 2 years ago

“Amazing quality and best price... Love all the products i ordered from Tower Housewares 😊”

Helpful Report

Posted 2 years ago

Hello Habiba, It was wonderful to read your kind words. Thanks for taking the time to leave your comments and for being such a loyal customer of Tower. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Tower is my favourite brand for buying my kitchenware and they are always so helpful with any questions. The quality of the products are amazing!”

Helpful Report

Posted 2 years ago

Hello Tia, Thanks for your wonderful comments about Tower. Here at Tower we pride ourselves on providing quality products at affordable prices supported by great customer services. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Amazing product! No stick at all and fast delivery”

Helpful Report

Posted 2 years ago

Hi Ellie, Thanks for your comments. I was delighted to read about your smooth order and delivery experience. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Brought an air fryer for the first time can't wait to use it”

Helpful Report

Posted 2 years ago

Hello Julie, Thanks for choosing Tower for the purchase of your Air Fryer. We hope you enjoy using your Air Fryer - rest assured our Customer Services Team are always available should you have any enquiries. Keith - Group Customer Services Manager

Posted 2 years ago

“Great quality easy to use”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star comments about your Tower product. Here at Tower HQ we were delighted to read your kind words. Keith - Group Customer Services Manager

Posted 2 years ago

“The VL35PLUS from Argos, is the first cordless vacuum cleaner that I have ever bought. I had tried a couple that I was unhappy with before sending them back. This one is a keeper. Others tangled the hair but with the hair de tangler this is amazing! It’s light weight, easy to move around, has lights so can see each nook and cranny and great on hard floors and stairs. I highly recommend!”

Helpful Report

Posted 2 years ago

Hello Tracey, Thanks for your wonderful comments about your Tower VL35PLUS. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,788 reviews