Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,759 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,759 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Does what it says so happy with purchase at lower price than anywhere else.”

Helpful Report

Posted 2 years ago

Hi David, Thanks for your 5 star comments about your Tower product. We were delighted to read your product has met your expectations. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I recently bought a Tower air fryer. I have not used an air fryer before, being put off by the high prices and large size of most comparable appliances. I was tempted by a Black Friday deal and have so far been delighted with my purchase! It sits neatly on the worktop and I have used it every single day so far! Cooking results are excellent, plus it's easy to use and easy to clean. Only constructive feedback I'd give is that the on/off dial/timer can be slippy and difficult to use, and it feels odd to have to reverse it if you need to turn the appliance off before the time ends. Otherwise love it!”

Helpful Report

Posted 2 years ago

Hi Many thanks for taking the time to leave your wonderful comments about your Tower Air Fryer. Here at Tower we love hearing our customers comments and feedback and you can be assured we have forwarded your recommendations on to our product teams. Rest assured our Customer Services Team are always available should you have any enquiries in the future Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Bought on behalf of a friend who has 2 young children. Am pleased to say she loves it. I suggested buying direct from Tower because in my experience their customer service is excellent. It was also cheaper than the website where she was originally looking”

Helpful Report

Posted 2 years ago

Hello Helen, Thanks for your kind words and indeed your valuable order. I was delighted to read how your friend loves their Tower product. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“All great.just got to get to use to it.alot easy to uses”

Helpful Report

Posted 2 years ago

Hi Many thanks for kind words about your Tower product. Rest assured if your have any enquiries our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 2 years ago

“Shame my Tower Airfryer does do the washing up because it does everything else”

Helpful Report

Posted 2 years ago

Hi Stephen, Thanks for your great comments about your Air Fryer. We love hearing our customers comments - we'll see if we can develop our Air Fryer to wash the dishes :-) Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“So so easy to use fab”

Helpful Report

Posted 2 years ago

Hello, Thanks for taking the time to leave your 5 star comments and indeed your valuable order from Tower. We hope you visit our website again very soon. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Used it for chips so far, very easy and clean”

Helpful Report

Posted 2 years ago

Hi Keith, Thanks for your 5 star review regarding the purchase of your Air Fryer. Everyone at Tower HQ was delighted to read about your initial results. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Tower 9L vision twin drawer just had it a week and apart from getting used to the controls we're very pleased with results gas oven now mostly redundant!”

Helpful Report

Posted 2 years ago

Hello Astra200 Thanks for your 5 star comments about your Air Fryer - we were delighted to read your comments. Here at Tower we understand that new products may take a little time to get used to so please be assured our Customer Services Team are always available should you need any help in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Aii fryer is great”

Helpful Report

Posted 2 years ago

Hi Derek, Many thanks for your 5 star comments about your Tower Air Fryer. We are a little biased here at Tower, we think our Air Fryers are great also !!! Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Bought a Vizion 2 drawer Air Fryer and it’s the absolute business! We only ever use our oven now if theres more than 4 of us eating! Great product at a great price! Nuff said. Customer service awesome too!”

Helpful Report

Posted 2 years ago

Hi Many thanks for your 5 star comments. Here at Tower we pride ourselves on providing quality products at affordable prices supported by great Customer Services. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Great iron so far, it was for my mum as she needed a replacement one. Pretty happy with it.”

Helpful Report

Posted 2 years ago

Hello Thanks for your kind comments about your Iron from Tower. Rest assured if you or your mum have any enquiries our Customer Services Team are always available to help. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Easy to use, easily to keep clean and since purchasing mine, the oven has become completely redundant. Probably the best purchase for the home I have made over the last 10 years. A super product indeed. A question please. Are you or have you considered having a timer on your air fryers. Thank you.”

Helpful Report

Posted 2 years ago

Hello Dave, Thanks for your wonderful comments about your Tower Air Fryer. Here at Tower our customers comments and suggestions are very important to us and these comments allow us to further improve the products and services we offer. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“i ordered a iron on the 22nd money has been paid i have no delivery date in my email have emailed 3 times no reply qould be nice for a update as to when yr items are goin to arrive would not buy from these again”

Helpful Report

Posted 2 years ago

Hi Nicola, Many thanks for your review regarding the refund of your recent purchase. When a customer contacts our Customer Services Team we always provide an acknowledgement of safe receipt of a message as well as providing timescales of when a customer can expect a response from us. In addition we also make a polite request not to send duplicate messages during this time as it impacts on our effectiveness to resolve your enquiry in the shortest possible time. From the multiple messages you have sent I can confirm we remain within the timescales to respond to your enquiry and we have requested additional information from you to assist with the resolution of your enquiry. It only leaves me to apologise for any perceived shortfall in service you feel you have encountered. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Yes very happy seem 2 work okay”

Helpful Report

Posted 2 years ago

Hi Edera, Thanks for your 5 star comments about your Tower product. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I love comes king with it”

Helpful Report

Posted 2 years ago

Hi Thanks for your kind words about your Tower Air Fryer. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Just arrived to Sunday 26th thank you very didn't know parcels were delivered in Sundays you learn something new, now what to cook can't think of anything right now ill give it some though lol. Thanks again”

Helpful Report

Posted 2 years ago

Hi Kurtis Thanks for taking the time to leave your 5 star comments about the delivery of your order. Our courier partners work extremely hard to ensure our customers receive their parcels safely and on time. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“This’s the one of the best blender I’ve ever used, easy to assemble and it’s working perfectly. This’s superb, I give it 5*****.”

Helpful Report

Posted 2 years ago

Hello Many thanks for taking the time to leave your 5 star comments about your Blender from Tower. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Bought a tower, Vortexx digital air fryer, 6 L model number T17127. Was a bit sceptical about all the hype surrounding the air fryer eventually gave in and bought the above model which has been a godsend. The digital facing is so easy to use, even a technophobe can manage this. Easy to clean great food results can’t praise it enough.”

Helpful Report

Posted 2 years ago

Hello Dee, Thanks for your wonderful comments. Everyone here at Tower was delighted to read your review about your Air Fryer. rest assured our Customer Services Team are on hand should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Just bought dual basket air fryer (model no. T17144) I am trying to register item online and have went to the suggested email address as instructed. I enter model no. In first box but in the list of air fryers my model is not listed!!!! Help! 😁”

Helpful Report

Posted 2 years ago

Hello Graeme, Thanks for your kind words about your Air Fryer. I was sorry to learn about the difficulty you experienced with registering your products warranty. Rest assured one of our Customer Services Team will be in contact very soon to help with your enquiry. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“THIS AIRFRYER IS HOPELESS! This is now my 2nd of this model and I hate it with a passion. Keeps on coming up with code E3. Trying to get customer service is a waste of time. Sent my 1st fryer back with this issue. Replacement is doing exactly the same! If I could give zero stars, I would.”

Helpful Report

Posted 2 years ago

Hi Many thanks for taking the time to leave your review. Your comments came as a surprise to us as we have no previous record of you contacting us about your concerns. Here at Tower we pride ourselves on the service we provide to our customers and if we had received a previous communication we would have been delighted to assist. One of my Customer Services Team Managers has reached out to you to understand your enquiry further. It only leaves me to apologise for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,759 reviews