Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,759 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,759 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My daughter bought us one and used it for the first time tonight. It was easy to use and the food cooked very evenly and was very tasty. Looking forward to baking a cake in it.”

Helpful Report

Posted 2 years ago

Hello JKS, Thanks for your kind words about your Tower product. We hope the cake baking is a huge success !!! Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Bought this one as smaller than one I already have so ideal if cooking smaller quantity, having two handles is easier and not having to get the lid lined up with handle etc before locking is better.Pleased with my choice.”

Helpful Report

Posted 2 years ago

Hello Irene, Many thanks for your 5 star comments about your Tower product. We hope you visit our website again very soon to check out the fantastic range of products. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I have been very pleased with its performance, however I found one problem. The button to start it is not easy to see, and once you find it, you have to press it really hard to get it to work. And I mean HARD. This contrasts to all the other buttons that only require the lightest of touches. I wonder if this is a fault with mine only, or are they all like that. Apart from this, I am please with it.”

Helpful Report

Posted 2 years ago

Hi Alan, Many thanks for your valuable comments. Here at Tower we love hearing our customers comments and feedback as this allows us to improve the products and services we provide. Rest assured our Customer Services Team are always available should you need any assistance. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“It has arrived and there is no power to it? Can't get it to turn on”

Helpful Report

Posted 2 years ago

Hi Charlotte, Thanks for your comments. It was disappointing to read your comments as this was the first occasion we were aware you were having difficulties. Our Customer Services Team are always available to help with any enquiry a customer may have. I have arranged for one of my Customer Services Team to contact you very soon to understand your enquiry further. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I ordered fish suppers for a senior citizens supper night and had one left over. Normally I would put this in the food recycle bin but decided to try reheating it the next day in my new Tower Vortx airdfryer. I cooked it at 160° for 6 minutes and a further 2 minutes at 180° to crisp up the batter. It was absolutely delicious, even better than the freshly delivered! There will definitely be no more fish suppers going into my food recycle bin. I can't wait to try out more reheats and recipes. 10/10”

Helpful Report

Posted 2 years ago

Hello Teresa, Many thanks for your 10/10 comments about your Tower Air Fryer. I was delighted your Air Fryer helped reheat your fish supper. Rest assured our Customer Services Team are always available should your require any help in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Brilliant”

Helpful Report

Posted 2 years ago

Hello Thanks for your brilliant comments and for being a great customer of Tower. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Good quality just1 point noisy”

Helpful Report

Posted 2 years ago

Hi Many thanks for taking the time to leave your valuable comments. As your review was the first occasion we were made aware you may have an issue with your product I have arranged for one of my Customer Services Team to contact you to understand your comments further. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I have been wanting a dual air fryer for so long and I love this one that I got”

Helpful Report

Posted 2 years ago

Hello It was wonderful to read your 5 star comments about how much you love your Tower Air Fryer. Here at Tower we love our Air Fryers too !!! Many thanks Keith - Group Customer Services Manager

Posted 2 years ago

“It was simple and straight forward to order from Tower. They have great quality goods, I've bought several over the years and have been very satisfied with them.”

Helpful Report

Posted 2 years ago

Hello Diane, It was wonderful to read how smoothly your order and delivery experience was from Tower. Thanks for being such a loyal customer of Tower over the years. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Fun happy”

Helpful Report

Posted 2 years ago

Hello Many thanks for your 5 star comments and your valuable order from Tower. We hope you visit our website again very soon. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Am pleased with my plate. Steak and pittas come out lovely. Thankyou.”

Helpful Report

Posted 2 years ago

Hi Kathleen, Many thanks for your 5 star comments and indeed for choosing Tower for your valuable order. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“My 3L air fryer is easy to use and turns out great results. Ideal for cooking meals for one or two people. I would have given it 5 stars as I thought it was a good buy from Argos at £50 but within days of buying it from them they reduced the price to £30 so I now feel slightly cheated!!”

Helpful Report

Posted 2 years ago

Hi Paul, Many thanks for your valuable comments about your Air Fryer purchase. I was pleased to read about the results you have seen with your Air Fryer. As with any product which is sold prices can change - so please keep an eye on our website for our range of products and special offers available. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I've only had my Tower Air fryer a few months and I don't know how I have managed without it for the last 70 years. I hope I get 70 years of use out of it. DJS”

Helpful Report

Posted 2 years ago

Hello Duncan, Many thanks for your 5 star comments about your Tower Air Fryer. Rest assured your Air Fryer is supported by a fixed warranty scheme - so in the rare event a fault may occur please feel free to contact our Customer Services Team who will be pleased to help. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Airfryer worked well for 11 months then packed up. Extended warranty. I have sent all relevant photos and information as requested, but I have been trying now for over two months to get a replacement or refund. Every time I email,I get another number and go to the end of the queue. Will never buy or recommend Tower in future.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your valuable comments. Here at Tower your feedback is important to us as it allows us to review our products and services we provide. Feedback also allows us to provide a balanced response to the comments left. When a customer contacts Tower we acknowledge safe receipt of their enquiry and provide an indication of when a response will be provided. We also make a polite request not to send duplicate messages as this impacts on our effectiveness to respond in the shortest possible time. Having investigated your enquiry I can see there were duplicate messages received from yourself. I was pleased to learn one of my Leadership Team has been in contact with you in a bid to resolve your enquiry. It only leaves me to apologise for any perceived shortfall in the service we have provided. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“very good”

Helpful Report

Posted 2 years ago

Hello, Many thanks for your 5 star comments and your valuable order for your Tower product. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“This tower air fryer is ideal for one or two people.It cooks well, taking less time than the traditional oven. It also looks great in my kitchen.”

Helpful Report

Posted 2 years ago

Hi Danny, Thanks for your 5 star comments about your Tower Air Fryer. We were delighted to read how your Air Fryer has made a great addition to your kitchen. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Does just what it says. It’s not too heavy and the quality of the chips is excellent. Only takes 20 mins plus to get them nice and crispy. Fir all the family? Mmm ? Only 500gram that to me is a small family.”

Helpful Report

Posted 2 years ago

Hi Peter, Thanks for your valuable comments about your Tower Air Fryer. Please be assured that our Customer Services Team are always available should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“first time using the new Tower Air fryer and it is absolutely amazing , i all so have the ninja 🥷 air fry & The Ninja 🥷 Dual Air fry and this is just as good as the expensive ones”

Helpful Report

Posted 2 years ago

Hi Thanks for choosing Tower for the purchase of your new Air Fryer. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Really fast delivery service. No delivery charge and came the next day. Very happy with the fire.”

Helpful Report

Posted 2 years ago

Hi Linda, We were delighted to read your 5 star comments about your positive order and delivery experience from Tower. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Contacted Tower via email with an issue with my Airfryer. Fayyaz was extremely helpful in resolving the matter. New Airfryer received. Although it did take a while (3rd October - 6th November) Fayyaz was in constant contact throughout discussing options. Excellent customer service. Thank you Fayyaz and Tower.”

Helpful Report

Posted 2 years ago

Hi Caron, Many thanks for your kind words about Fayyaz from our Customer Services Team. Fayyaz is a real star when it comes to looking after our customers. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,759 reviews