Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,788 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,788 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Leanne Carrick

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use, easily to keep clean and since purchasing mine, the oven has become completely redundant. Probably the best purchase for the home I have made over the last 10 years. A super product indeed. A question please. Are you or have you considered having a timer on your air fryers. Thank you.”

Helpful Report

Posted 2 years ago

Hello Dave, Thanks for your wonderful comments about your Tower Air Fryer. Here at Tower our customers comments and suggestions are very important to us and these comments allow us to further improve the products and services we offer. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“i ordered a iron on the 22nd money has been paid i have no delivery date in my email have emailed 3 times no reply qould be nice for a update as to when yr items are goin to arrive would not buy from these again”

Helpful Report

Posted 2 years ago

Hi Nicola, Many thanks for your review regarding the refund of your recent purchase. When a customer contacts our Customer Services Team we always provide an acknowledgement of safe receipt of a message as well as providing timescales of when a customer can expect a response from us. In addition we also make a polite request not to send duplicate messages during this time as it impacts on our effectiveness to resolve your enquiry in the shortest possible time. From the multiple messages you have sent I can confirm we remain within the timescales to respond to your enquiry and we have requested additional information from you to assist with the resolution of your enquiry. It only leaves me to apologise for any perceived shortfall in service you feel you have encountered. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Yes very happy seem 2 work okay”

Helpful Report

Posted 2 years ago

Hi Edera, Thanks for your 5 star comments about your Tower product. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I love comes king with it”

Helpful Report

Posted 2 years ago

Hi Thanks for your kind words about your Tower Air Fryer. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Just arrived to Sunday 26th thank you very didn't know parcels were delivered in Sundays you learn something new, now what to cook can't think of anything right now ill give it some though lol. Thanks again”

Helpful Report

Posted 2 years ago

Hi Kurtis Thanks for taking the time to leave your 5 star comments about the delivery of your order. Our courier partners work extremely hard to ensure our customers receive their parcels safely and on time. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“This’s the one of the best blender I’ve ever used, easy to assemble and it’s working perfectly. This’s superb, I give it 5*****.”

Helpful Report

Posted 2 years ago

Hello Many thanks for taking the time to leave your 5 star comments about your Blender from Tower. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Bought a tower, Vortexx digital air fryer, 6 L model number T17127. Was a bit sceptical about all the hype surrounding the air fryer eventually gave in and bought the above model which has been a godsend. The digital facing is so easy to use, even a technophobe can manage this. Easy to clean great food results can’t praise it enough.”

Helpful Report

Posted 2 years ago

Hello Dee, Thanks for your wonderful comments. Everyone here at Tower was delighted to read your review about your Air Fryer. rest assured our Customer Services Team are on hand should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Just bought dual basket air fryer (model no. T17144) I am trying to register item online and have went to the suggested email address as instructed. I enter model no. In first box but in the list of air fryers my model is not listed!!!! Help! 😁”

Helpful Report

Posted 2 years ago

Hello Graeme, Thanks for your kind words about your Air Fryer. I was sorry to learn about the difficulty you experienced with registering your products warranty. Rest assured one of our Customer Services Team will be in contact very soon to help with your enquiry. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“THIS AIRFRYER IS HOPELESS! This is now my 2nd of this model and I hate it with a passion. Keeps on coming up with code E3. Trying to get customer service is a waste of time. Sent my 1st fryer back with this issue. Replacement is doing exactly the same! If I could give zero stars, I would.”

Helpful Report

Posted 2 years ago

Hi Many thanks for taking the time to leave your review. Your comments came as a surprise to us as we have no previous record of you contacting us about your concerns. Here at Tower we pride ourselves on the service we provide to our customers and if we had received a previous communication we would have been delighted to assist. One of my Customer Services Team Managers has reached out to you to understand your enquiry further. It only leaves me to apologise for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Lovely quiet machine easy to you.”

Helpful Report

Posted 2 years ago

Hi Terence, Many thanks for your 5 star review about your Tower product. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Bought the electric tin opener as I've arthritis in my hands and it's great. Very quick delivery”

Helpful Report

Posted 2 years ago

Hi Sue It was wonderful to read your kind words. Here at Tower we were all delighted to read how your Tower Can Opener has assisted you. Rest assured our Customer Services Team are always available should you have any questions in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Love my oven air frier brought in last Friday, so far have cooked chicken on rotary, beautiful, stake, mouthwatering and fish . Would be nice for more information on cooking times and temperatures as I’m Judging times but we’ve been nice to have more information , apart from that little gripe love my air fryer”

Helpful Report

Posted 2 years ago

Hello, Many thanks for your 5 star comments about your Air Fryer. Here at Tower we always love to hear from our customers as it allows us to improve the products and services we provide. Rest assured our Customer Services Team are always on hand to offer any assistance which may be required. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Nice and easy to use just love it”

Helpful Report

Posted 2 years ago

Hi Thanks for your kind words about your Tower product. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Yes I’m very pleased with my tower air fryer purchased yesterday looking forward to experimenting with it”

Helpful Report

Posted 2 years ago

Hello jenny Thanks for your 5 star comments and indeed thanks for your valuable order for your Tower Air Fryer. Rest assured if you need any assistance in the future our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I am really happy with my tower dual air fryer. Easy to use, quicker cooking. Will save some money as using less electricity”

Helpful Report

Posted 2 years ago

Hi Christine, Thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Very pleased with my air fryer and the results. My error was choosing the mushroom coloured air fry, as I cannot read the white numbers on the mushroom coloured back ground. So it’s all a bit of guess work”

Helpful Report

Posted 2 years ago

Hello Lynne, Many thanks for taking the time to leave your valuable comments. Your comments and feedback mean so much to Tower. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I was very pleased with my Tower T17072 but the T17123 is definitely a step up and I'm delighted with it. It seems to clean easier (although the T17072 certainly wasn't bad for cleaning) and it seems to cook a bit faster, but also has extra programmes on it that will be useful, has a tad bigger basket, and has a black plastic handle rather than the painted silver handle where we found the paint wore off on the T17072. I like that it is matt black rather than shiny, and it's significantly lower than the T17072. So all in all, excellent!”

Helpful Report

Posted 2 years ago

Hi Chris It was wonderful to read your 5 star comments about your Tower Air Fryer. Here at Tower we are slightly biased when it comes to Air Fryers and we think our Air Fryers are excellent too !!! With best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Brilliant air dryer. Easy to use 💪👌”

Helpful Report

Posted 2 years ago

Hi Henry We were delighted to read about how you are using your Air Fryer. Thanks for choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 2 years ago

“Tower 5in1 Air Fryer, compact, stylish, easy to use.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your 5 star comments about your Tower Air Fryer. If you do have any enquires moving forward please feel free to contact our Customer Services Team. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I’ve purchased a tower 7.5 digital air fryer with removable grill plates. Personally I like to purchase items that are mid range. This I consider to the above mid range is a great brand and does exactly what it says on the tin. Great value for money go get yourself one and do it now 👍”

Helpful Report

Posted 2 years ago

Hello Thanks for your wonderful comments about your Air Fryer. Here at Tower we are proud to offer quality products at affordable prices supported by great customer service. Regards Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,788 reviews