Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,759 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,759 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent value for the money. And excellent service”

Helpful Report

Posted 2 years ago

Hello Dorothy, Many thanks for your kind words. Here at Tower we pride ourselves on offering great products at affordable prices supported by great Customer Service. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I yust brought my tower airfryer two day I used it two night I was very happy with it so one go and get one u won't be disappointed with sheila”

Helpful Report

Posted 2 years ago

Hi Sheila, Thanks for taking the time to leave your comments about your Tower Air Fryer. We were delighted to read how happy you were with your Air Fryer. Many thanks for your kind recommendation. Keith - Group Customer Services Manager

Posted 2 years ago

“Bought from a well known catalogue”

Helpful Report

Posted 2 years ago

Hi Yvonne, Thanks for your 5 star comments and indeed your valuable order Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“very fast boiling kettle”

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Posted 2 years ago

Hi Thanks for your order for your Tower kettle which is greatly appreciated. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Nice iron. Ceraglide, unusual as it can operate in two ways. With cord or without. Brilliant idea. I had lots of tower pots and pans in the fifties and sixties. They lasted, in fact I believe we still have one. Hope it’s the same company!”

Helpful Report

Posted 2 years ago

Hi Peter, It was great to read your comments about your Ceraglide Steam Iron. Yes we are the same company for your pots and pans !!! Here at Tower we are very proud of our heritage of over 100 years manufacturing and designing kitchen essentials. Rest assured our Customer Services Team are always on hand should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Great was pleased to find a large grey air fryer at good price”

Helpful Report

Posted 2 years ago

Hi Sue, Many thanks for your 5 star comments and indeed your valuable order for your Tower Air Fryer. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Thanks again Keith - Group Customer Services Manager

Posted 2 years ago

“It's just a great helper in the kitchen! However in a about two years time I needed a replacement of the broken top lid as a relult of wear and tear.”

Helpful Report

Posted 2 years ago

Hi Thanks for your review about your Tower product. Rest assured should you have any enquiries about your product or its warranty our Customer Services Team are always available to help. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Fine it brilliant easy to use and clean and cheaper than a standard oven”

Helpful Report

Posted 2 years ago

Hello Pierce, Many thanks for your 5 star comments about your Tower Air Fryer. We were delighted to read how easy to use you are finding your Air Fryer. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I contacted you about my broken air fryer, still in guarantee, and had the pleasure of dealing with Lucy. She is great and has sorted my problem out in super quick time, replacing my air fryer. A big thank you to Lucy.”

Helpful Report

Posted 2 years ago

Hi Barbara, It was great to read your comments about how Lucy helped with your recent enquiry. Lucy is one of the many stars we have here at Tower who always strive to help our customers. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Really good piece of kitchen equipment easy to use”

Helpful Report

Posted 2 years ago

Hi Gordon Many thanks for your 5 star comments and indeed for choosing Tower to make your valuable purchase. Should you have any enquiries in the future please feel free to contact us. Keith - Group Customer Services Manager

Posted 2 years ago

“I love it! Me and my family loves how our food taste after using it. We use it more than our oven. Worth every penny.”

Helpful Report

Posted 2 years ago

Hello Thanks for taking the time to leave your review. Everyone here at Tower was delighted to read your comments about your Air Fryer. Rest assured should you have any enquiries moving forward please feel free to contact our Customer Services Team. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Bought my Tower two weeks ago and already wonder how I managed without it. I have done roast dinners, fish, snacks and pizza and it is so convenient.”

Helpful Report

Posted 2 years ago

Hi Colin., Thanks for your comments. It was great to learn about how you are using your Air fryer as well as reading about the delicious meals you have prepared. Thanks for choosing Tower for your valuable order. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Bought a Tower Air fryer T17099 a few days ago , looks great but performs really poor, chips take 35/40 mins , checked tempreture when set at 200 and thermometer was 170, no help from customer sevices,, so thought I had better post this Paul Nottingham”

Helpful Report

Posted 2 years ago

Hi Paul, Thanks for your comments regarding your Air Fryer. We were sorry to read your review especially when you mention no help from Customer Services - after checking our contact we have no previous record under the details you have provided of a contact from you. One of my Leadership team will be contacting you within the next 24 hours. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“It was excellent, awesome experience I never knew it was a fantastic appliance, my daughter set 25 minutes on it and it food came out fantastic”

Helpful Report

Posted 2 years ago

Hello Thanks for taking the time to leave your 5 star comments about Tower. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Love love the bin, my kids love it too”

Helpful Report

Posted 2 years ago

Hi It was wonderful to read your 5 star comments about how much you love your new Bin. Here at Tower we are slightly biased when it comes to our products and we love our Bins too !!!! Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“It’s a nice colour to Match our other equipment”

Helpful Report

Posted 2 years ago

Hi Matthew, Thanks for your 5 star comments and indeed your valuable order from Tower. I was delighted to read your latest product is a match for your other product. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Really simple and easy to use. Affordable and looks the part. I do all my oven cooking now in my air fryer as its easy to clean too. Ovens aren't for sure. If you don't have one i think it’s probably time to invest. You don't have to pay lots of money for one, same result and less technical if its cheaper.”

Helpful Report

Posted 2 years ago

Hello Mupity Mu What a wonderful review to receive about your Air Fryer. Everyone here at Tower HQ was delighted to read your kind words and that you picked Tower for your valuable order. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“It’s so good easy to use perfect for cooking thanking you”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star comments and for being a great customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Tower make it impossible to get spare parts for their over priced junk !”

Helpful Report

Posted 2 years ago

Hi Ned, It was disappointing to read your comments regarding a request for a spare part. Here at Tower we never make it difficult in any way for our customers. To understand your enquiry a little clearer one of my Leadership Team will be contacting you very soon. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“It's the wrong size for my pot but good quality.”

Helpful Report

Posted 2 years ago

Hello Judy, Thanks for taking the time to leave your comments about your Tower product. Should you have any enquiries rest assured our Customer Services Team are always available to help. Regards Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,759 reviews