Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,759 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,759 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic works like a charm”

Helpful Report

Posted 2 years ago

Hi John, It was great to read your 5 star comments about your Tower product working like a charm. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“The instruction manual really isn't very good, so pop on to YouTube and find someone who is product testing the machine. This will help you quickly familiarise yourself.with it's functions. It's a great air fryer. Ridiculously good value, that stands up to a Ninja for a fraction of the price.”

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Posted 2 years ago

“Love how quickly the iron heats up and, being free from the cable and base make it much lighter too. Very happy.”

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Posted 2 years ago

Hello Christine, It was lovely to read your 5 star comments about your cordless iron from Tower. Rest assured our Customer Services Team are always available should you require any assistance in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Quality and price is good also does everything you expect from it.”

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Posted 2 years ago

Hi Many thanks for taking the time to leave your comments and indeed for your valuable order from Tower. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Love it, it looks great in my Kitchen. The large baskets are brilliant can feed the whole family. Not much need for my oven anymore 😀”

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Posted 2 years ago

Hello Max, It was great to read your 5 star comments about your Tower Air Fryer. We were delighted you selected Tower for your valuable purchase. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Just used the air fryer it’s nice and big for the price I paid a bargain”

Helpful Report

Posted 2 years ago

Hello Stephen, Many thanks for your review and indeed for choosing tower for the purchase of your Air Fryer. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I am truly overjoyed with the Vortex 4 Litre Air Fryer. It does impressive jacket potatoes with a crispy skin in no time at all. I am still getting to know the Air Fryer but would thoroughly recommend it.”

Helpful Report

Posted 2 years ago

Hi Linda, Many thanks for your kind words about your Tower Vortex Air Fryer. There's nothing better than a delicious jacket potato with crispy skin !!!! Rest assured our Customer Services Team are always on hand if you need any assistance in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“5 out of 5”

Helpful Report

Posted 2 years ago

Hi Andrew, Thanks for your 5 out of 5 comments about Tower. Here at Tower we love hearing from our customers - rest assured our Customer Services Team are always on hand if you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Item just as described prompt service and a good price”

Helpful Report

Posted 2 years ago

Hi Ian, Many thanks for your 5 star comments. I was delighted to read your Tower product was as expected - rest assured our Customer Services Team are always on hand should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Customer services contacted me finally after 3 days (have proof of that) They Failed to assess the situation correctly. My item fan stopped working caused the item to smoke and I got a final decision the item works, just a grease build-up, that because is smoking. After explaining them it smokes like a grill, because works like a grill without the fan, they finally agreed to return it. Took too long. However I fed-up with their "item works" decision and open it to have a look inside. Found a 150C thermal fuse glued to the fan winding was tripped. After replacing the fuse item work as it should. Definitely warranty issue.”

Helpful Report

Posted 2 years ago

Hi Many thanks for leaving your comments about your recent contact with our Customer Services Team. Here at Tower we readily welcome comments and feedback from our customers as it allows us to review our products and services. Customer feedback also allows us to provide a balanced response from the organisation. Upon receipt of your initial message we did acknowledge safe receipt of your message and provided timescales as to when you could expect a response from us. In addition we did make a polite request not to send duplicate messages to us as this often hinders our effectiveness to respond to your enquiry in the shortest possible time. I can confirm we responded to your multiple messages received well within the timescale quoted. When a customer reports a fault with their product our customer service team endeavour to obtain as much information as possible to diagnose the root cause of the fault - this may involve asking the customer to send photographs or indeed return the product to ourselves for inspection. One of the requirements of our warranty scheme is to ensure your product is cleaned and maintained regularly - the photographs we received indicated this was not the case with your product. In addition you confirmed that you attempted to repair the product yourself - the warranty of your product does state that the product should not be opened for safety reasons. It only leaves me to apologise for any shortfall you have perceived in our efforts to resolve your enquiry. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I will tell you how they made me unhappy. Quality of the grill plates in the air fryer model no T17088 is sub standard. The non stick coating has peeled off after use on only 3 occasions. Washing instructions followed to the letter. What a pity Tower do not have quality control by producing this simple part in the UK rather than China.”

Helpful Report

Posted 2 years ago

“Lovely style hood steam boost, very very happy”

Helpful Report

Posted 2 years ago

Hello Irene, Many thanks for your 5 star comments about your Tower product. We hope you visit our website again very soon to see our fantastic range of products. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“The draws are loose, screws have fallen out. It’s going rusty. We have had it around 6 months and use it 2-3 times a week. Extremely poor quality / product”

Helpful Report

Posted 2 years ago

Hi Gwyn, We were disappointed to read about the issues you have encountered with your Tower product. One of our Customer Services Team will be in contact with you very soon to understand your enquiry further. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“What a beautiful and wonderful product, it’s witchcraft !!”

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Posted 2 years ago

Hi Chris, Thanks for your kind words and indeed your valuable order from Tower. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I have had quote a few tower products veg steamer, air fryer, and hand held hoovers they are very good quality.”

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Posted 2 years ago

Hello Kathleen, It was wonderful to read your 5 star comments about the range of products you have from Tower. Thanks so much for being such a loyal customer of Tower - its greatly appreciated. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Bought yesterday. Used once so far. Absolutely delicious. Best wedge fries ever.”

Helpful Report

Posted 2 years ago

Hi Jot, Thanks for your 5 star comments about your Tower product. The wedge fries should delicious !!!! Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“It’s very nice n easy to use”

Helpful Report

Posted 2 years ago

Hi Aggy It was great to read how easy your Tower product is to use. Rest assured our Customer Services Team are always available should you need any assistance in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“A very quick delivery,the kettle looks much nicer even than advertised picture, Boiling very fast. Extremely happy with the product.”

Helpful Report

Posted 2 years ago

Hi Janet Thanks for taking the time to leave your 5 star comments about your Kettle from Tower. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“My airfryer got faulty. Customer support did not respond under an hour as stated in here. Been 4 days from first email (5 emails by now) and no respond. Been just 58 days since purchase.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your valuable comments about the issue with your Air Fryer. Here at Tower we readily welcome our customers comments which allow us to review our products and services as part of our Continuous Improvement Strategy. Having reviewed your communication I can firstly confirm that the response timescales quoted against our website are incorrect - we have escalated this to our IT Partners. When a customer does contact our Customer Services Team we do acknowledge their communication as well as providing details of the timescales as to when a response can be expected. We also make a polite request not to send duplicate messages. You received this message after your first communication with us. I was pleased to learn one of my Customer Services Team has contacted you within these timescales to open up an investigation into your enquiry and ultimately resolve everything for you. It only leaves me to apologise for the misunderstanding shown on our website. Regards Keith - Group Customer Services Manager.

Posted 2 years ago

“Excellent does what it says on the box”

Helpful Report

Posted 2 years ago

Hi Many thanks for taking the time to leave your 5 star comments about your Tower product. We were delighted to read your product is meeting your expectations. Rest assured our Customer Services Team are always available to help with any enquiry you may have. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,759 reviews