Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,788 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,788 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Leanne Carrick

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought my Tower two weeks ago and already wonder how I managed without it. I have done roast dinners, fish, snacks and pizza and it is so convenient.”

Helpful Report

Posted 2 years ago

Hi Colin., Thanks for your comments. It was great to learn about how you are using your Air fryer as well as reading about the delicious meals you have prepared. Thanks for choosing Tower for your valuable order. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Bought a Tower Air fryer T17099 a few days ago , looks great but performs really poor, chips take 35/40 mins , checked tempreture when set at 200 and thermometer was 170, no help from customer sevices,, so thought I had better post this Paul Nottingham”

Helpful Report

Posted 2 years ago

Hi Paul, Thanks for your comments regarding your Air Fryer. We were sorry to read your review especially when you mention no help from Customer Services - after checking our contact we have no previous record under the details you have provided of a contact from you. One of my Leadership team will be contacting you within the next 24 hours. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“It was excellent, awesome experience I never knew it was a fantastic appliance, my daughter set 25 minutes on it and it food came out fantastic”

Helpful Report

Posted 2 years ago

Hello Thanks for taking the time to leave your 5 star comments about Tower. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Love love the bin, my kids love it too”

Helpful Report

Posted 2 years ago

Hi It was wonderful to read your 5 star comments about how much you love your new Bin. Here at Tower we are slightly biased when it comes to our products and we love our Bins too !!!! Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“It’s a nice colour to Match our other equipment”

Helpful Report

Posted 2 years ago

Hi Matthew, Thanks for your 5 star comments and indeed your valuable order from Tower. I was delighted to read your latest product is a match for your other product. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Really simple and easy to use. Affordable and looks the part. I do all my oven cooking now in my air fryer as its easy to clean too. Ovens aren't for sure. If you don't have one i think it’s probably time to invest. You don't have to pay lots of money for one, same result and less technical if its cheaper.”

Helpful Report

Posted 2 years ago

Hello Mupity Mu What a wonderful review to receive about your Air Fryer. Everyone here at Tower HQ was delighted to read your kind words and that you picked Tower for your valuable order. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“It’s so good easy to use perfect for cooking thanking you”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star comments and for being a great customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Tower make it impossible to get spare parts for their over priced junk !”

Helpful Report

Posted 2 years ago

Hi Ned, It was disappointing to read your comments regarding a request for a spare part. Here at Tower we never make it difficult in any way for our customers. To understand your enquiry a little clearer one of my Leadership Team will be contacting you very soon. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“It's the wrong size for my pot but good quality.”

Helpful Report

Posted 2 years ago

Hello Judy, Thanks for taking the time to leave your comments about your Tower product. Should you have any enquiries rest assured our Customer Services Team are always available to help. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“The Tower Airfryer is an efficient, cost effective and healthier option to fry your snacks and get your sunday parties kicking in 15 mins. Its very easy to clean, very low maintenance and works everytime. Highly recommended.”

Helpful Report

Posted 2 years ago

Hello Many thanks for your fantastic 5 star comments about your Air Fryer. When it comes to our Air Fryers we are a little biased and we think our Air Fryers are great !!! If you have any enquiries moving forward please be assured our Customer Services Team are always available to help. Keith - Group Customer Services Manager

Posted 2 years ago

“Good product fair price”

Helpful Report

Posted 2 years ago

Hello Many thanks for your 5 star comments. Here at Tower we pride ourselves on providing quality products at affordable prices supported by great customer service. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Website was so easy to navigate and fab range of products. The delivery was so quick and I can't think of anything negative! Will definitely buy again.”

Helpful Report

Posted 2 years ago

Hello Sarah, Many thanks for taking the time to leave your comments about your recent positive order experience from Tower. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Got my tower made a roast and it was abs fantastic the meat was so juicy and tender and the crackling on meat was so crispy I recommend the tower it’s just as good as a ninja if not better”

Helpful Report

Posted 2 years ago

Hello Catherine, Many thanks for your kind words and recommendation about your Tower Air Fryer. Our Air Fryers are so versatile and it was wonderful to read about the delicious roast dinner you cooked. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I have bought item for a Xmas gift”

Helpful Report

Posted 2 years ago

Hi Katrina, Thanks for choosing Tower to make your valuable purchase Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Worth every penny. Clear instructions. Although still experimenting meals I have so far prepared have been successful especially the kebabs once I grasped how to set them up”

Helpful Report

Posted 2 years ago

Hello Teresa, Many thanks for your 5 star comments about your Tower Air Fryer. Here at Tower we are very proud of our Air Fryers and we were delighted to read your kind words. Rest assured our Customer Services Team are always available should you need any assistance in the future Keith - Group Customer Services Manager

Posted 2 years ago

“My first ever Air fryer. A bit noisier than a small fan heater. Interesting design like an alien bot egg or a strange crash helmet. As expected: quick cooking time and relatively low power consumption. Just cooked Chicken nuggets in 8 minutes and was just right. I can't do comparison, but I would say that the 4ltr Air Fryer is a perfect kitchen appliance for one person. Thanks to Iceland for the great discount offer, making it inexpensive and a great bargain deal.”

Helpful Report

Posted 2 years ago

Hi Graham, Thanks for taking the time to leave your kind words about your Air Fryer. Rest assured our Customer Services Team are always available should you require any assistance moving forward. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Purchased a Tower Generator Steam Iron. There not cheap!! May have had it couple of years, not the sort of item I keep the receipt for. The other day whilst ironing I placed the hot iron on the stand which is what you are supposed to do whilst I folded my duvet cover and put it away. Went back to the iron to do some more ironing and could smell burning, lo and behold the iron had "melted" the base unit. The next day although turning on it wouldn't heat up. Meanwhile I contacted Tower to see if they could throw any light on what might have happened. Despite emails back and forth it was mainly some silly person keep asking me for the warranty or the receipt when I had informed her from day one that it wasn't under guarantee. The one thing she did say was that it was normal procedure for a person to place the hot iron on the stand and it shouldn't have caused me any problems. Now they are just ignoring me. Wont buy one of there irons again!! Ps, it wont allow pictures.”

Helpful Report

Posted 2 years ago

Hello David, I was sorry to read your review about the fault with your Tower Generator Steam Iron as well as your comments that our efforts to understand and resolve your enquiry were unsatisfactory to you. Here at Tower our trained Customer Services Advisors always endeavour to obtain as much information as possible to help our customers with their enquiry. I'm sure will appreciate how difficult it is to throw any light on how a fault may have happened without actually viewing and inspecting your product. I was pleased to learn your enquiry has been resolved with a replacement Iron being arranged for you. It only leaves me to offer my personal and sincere apologies for any perceived shortfall in the service you have received. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Brought the tower 4L air fryer few weeks ago and have ONLY used it a handful of times BUT so far am impressed.... good value for money and easy to use and clean... would DEFINITELY RECOMMEND!!! 👍🙌🫡💯💯”

Helpful Report

Posted 2 years ago

Hi Emma, Many thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. It was great to read how impressed your have been so far with your Air Fryer. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Iron arrived 2 days after ordering, but unfortunately the water filling cup was broken. This problem was quickly dealt with and a replacement arrived the next day. An excellent and friendly service. Thank you.”

Helpful Report

Posted 2 years ago

Hi Many thanks for taking the time to leave your 5 star comments about Tower. I was sorry to learn of the issue which had occurred with your Steam Iron but I was delighted to read how our Customer Services Team acted quickly to resolve your enquiry. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Most part's out of stock unable to repair forced to buy a different product”

Helpful Report

Posted 2 years ago

Hi Many thanks for taking the time to leave your comments about Tower. We were very surprised to read your comments as your review was the first time you contacted Tower with your enquiry. I have arranged for one of our Customer Services Team to contact you within the next 24 hours to understand your enquiry further to see if we can assist in anyway. Regards Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,788 reviews