Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,788 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,788 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Leanne Carrick

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“frying pan is good to use but slight chip due to very poor packaging in massive box”

Helpful Report

Posted 2 years ago

Hi I was sorry to read about the condition of your Frying Pan upon delivery. Rest assured one of our Customer Services Team will be in contact very soon in a bid to resolve your enquiry. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Tower Cerastone T81276 Forged 5 Piece Pan Set I purchased this set from Amazon and I received on 15th July this year. The coating on the 20cm pan has started to come off between the two rivets which hold the handle in place . The set comes with one year warranty which can be ,and has been , extended to 5 years. So I contacted Tower by email and phone . I admitted that I might have put the pan in the dishwasher a couple of time in the last three months . The lady at Tower customer services stated therefore the warranty is null and void . I have had this pan for three months and the coating is coming off. The paper work from Tower says DISHWASHER SUITABLE . But admittedly is does then go on to say that using a dishwasher may impact the life time of the pan . But no where does it say DO NOT use a dishwasher . But it does say DO NOT 5 times on the same page. I believe it should say DO NOT put in the dishwasher as this will make your warranty null and void . On the Amazon web page for this product as of this morning it says DISHWASHER SAFE: The non-stick ceramic coating prevents food from sticking to the surface, and this pan set is dishwasher safe for an even easier clean after cooking. It also says A BRAND YOU CAN TRUST: I don’t think so anymore . I am total unhappy about the poor performance of this product. I believe I have not been clear guidance by either Tower or Amazon on how this product should be cleaned. In fact if it said DONOT PLACE IN THE DISHWASHER . I would not have bought the product . Ps when I attach a photo I appear unable to submit my review , that’s curious don’t you think”

Helpful Report

Posted 2 years ago

“Huge 6L tray caters for most events/meals. Only had a couple of weeks but easy to use and great results. Would recommend.”

Helpful Report

Posted 2 years ago

Hi Harry Many thanks for your 5 star comments about your Tower product - I was delighted to read about your initial results. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I've only used the air fryer twice so far but it's amazing. The food is cooked quicker and tastes alot better”

Helpful Report

Posted 2 years ago

Hi Jane, Thanks for your 5 star review for your Air Fryer. Here at Tower we are a little biased and we think our Air Fryers are amazing too !!! Regards Keith - Group Customer Services Manager

Posted 2 years ago

“LED display needs to be brighter”

Helpful Report

Posted 2 years ago

Hi Many thanks for taking the time to leave your valuable comments about your Tower product. Here at Tower we love hearing our customers comments and suggestions as this allows us to further improve our products and services. To understand your enquiry further one of our Customer Services Team will be in contact with you very soon. Keith - Group Customer Services Manager

Posted 2 years ago

“Great product. Sturdy and simple to use.”

Helpful Report

Posted 2 years ago

Hi Thanks for your valuable comments and indeed for choosing Tower for your purchase. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Great product; simple and straightforward controls”

Helpful Report

Posted 2 years ago

Hi Dave, Thanks for your 5 star comments about your Tower product. It was great to read how simple and straightforward you found your product to use. Our Customer Services Team are always available should you have any enquiries moving forward. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Overall pleased with my product, however, the flimsy grill at the base is really not up to standard. The 4 small rubber grips which hold it in place keep falling off when washing the grill plate, have already lost one down the plug hole! Also cannot cancel cooking time once set, can extend but not reduce cooking time.”

Helpful Report

Posted 2 years ago

Hi Pauline Thanks for your valuable comments about your Tower product. Here at Tower we always appreciate the comments and suggestions our customers make which allows us to review and wherever required improve our products. I have arranged for one of our Customer Services Team to reach out to you very soon to understand the specific nature of your comments. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Going good , looks great but unsure if it’s going to stand the test of time . Sturdy and stylish”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star comments about your Tower product Rest assured your product is supported by a warranty which can be extended free of charge Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Fantastic works like a charm”

Helpful Report

Posted 2 years ago

Hi John, It was great to read your 5 star comments about your Tower product working like a charm. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“The instruction manual really isn't very good, so pop on to YouTube and find someone who is product testing the machine. This will help you quickly familiarise yourself.with it's functions. It's a great air fryer. Ridiculously good value, that stands up to a Ninja for a fraction of the price.”

Helpful Report

Posted 2 years ago

“Love how quickly the iron heats up and, being free from the cable and base make it much lighter too. Very happy.”

Helpful Report

Posted 2 years ago

Hello Christine, It was lovely to read your 5 star comments about your cordless iron from Tower. Rest assured our Customer Services Team are always available should you require any assistance in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Quality and price is good also does everything you expect from it.”

Helpful Report

Posted 2 years ago

Hi Many thanks for taking the time to leave your comments and indeed for your valuable order from Tower. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Love it, it looks great in my Kitchen. The large baskets are brilliant can feed the whole family. Not much need for my oven anymore 😀”

Helpful Report

Posted 2 years ago

Hello Max, It was great to read your 5 star comments about your Tower Air Fryer. We were delighted you selected Tower for your valuable purchase. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Just used the air fryer it’s nice and big for the price I paid a bargain”

Helpful Report

Posted 2 years ago

Hello Stephen, Many thanks for your review and indeed for choosing tower for the purchase of your Air Fryer. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I am truly overjoyed with the Vortex 4 Litre Air Fryer. It does impressive jacket potatoes with a crispy skin in no time at all. I am still getting to know the Air Fryer but would thoroughly recommend it.”

Helpful Report

Posted 2 years ago

Hi Linda, Many thanks for your kind words about your Tower Vortex Air Fryer. There's nothing better than a delicious jacket potato with crispy skin !!!! Rest assured our Customer Services Team are always on hand if you need any assistance in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“5 out of 5”

Helpful Report

Posted 2 years ago

Hi Andrew, Thanks for your 5 out of 5 comments about Tower. Here at Tower we love hearing from our customers - rest assured our Customer Services Team are always on hand if you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Item just as described prompt service and a good price”

Helpful Report

Posted 2 years ago

Hi Ian, Many thanks for your 5 star comments. I was delighted to read your Tower product was as expected - rest assured our Customer Services Team are always on hand should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Customer services contacted me finally after 3 days (have proof of that) They Failed to assess the situation correctly. My item fan stopped working caused the item to smoke and I got a final decision the item works, just a grease build-up, that because is smoking. After explaining them it smokes like a grill, because works like a grill without the fan, they finally agreed to return it. Took too long. However I fed-up with their "item works" decision and open it to have a look inside. Found a 150C thermal fuse glued to the fan winding was tripped. After replacing the fuse item work as it should. Definitely warranty issue.”

Helpful Report

Posted 2 years ago

Hi Many thanks for leaving your comments about your recent contact with our Customer Services Team. Here at Tower we readily welcome comments and feedback from our customers as it allows us to review our products and services. Customer feedback also allows us to provide a balanced response from the organisation. Upon receipt of your initial message we did acknowledge safe receipt of your message and provided timescales as to when you could expect a response from us. In addition we did make a polite request not to send duplicate messages to us as this often hinders our effectiveness to respond to your enquiry in the shortest possible time. I can confirm we responded to your multiple messages received well within the timescale quoted. When a customer reports a fault with their product our customer service team endeavour to obtain as much information as possible to diagnose the root cause of the fault - this may involve asking the customer to send photographs or indeed return the product to ourselves for inspection. One of the requirements of our warranty scheme is to ensure your product is cleaned and maintained regularly - the photographs we received indicated this was not the case with your product. In addition you confirmed that you attempted to repair the product yourself - the warranty of your product does state that the product should not be opened for safety reasons. It only leaves me to apologise for any shortfall you have perceived in our efforts to resolve your enquiry. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I will tell you how they made me unhappy. Quality of the grill plates in the air fryer model no T17088 is sub standard. The non stick coating has peeled off after use on only 3 occasions. Washing instructions followed to the letter. What a pity Tower do not have quality control by producing this simple part in the UK rather than China.”

Helpful Report

Posted 2 years ago

Tower is rated 4.2 based on 5,788 reviews