Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,759 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,759 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I give the Tower Vortex 5 out of 5 x quick delivery, very reasonable priced, and easy to use x I have not used my oven for awhile now x you can do so many different things in an airfryer and this 5L is very spacious. Would highly recommend.”

Helpful Report

Posted 2 years ago

Hello Julie, Thanks for your wonderful words about your Tower Vortex Air Fryer. It was great to read about your smooth order and delivery experience. Here at Tower we pride ourselves on providing great products and affordable prices supported by fantastic Customer Service. Take care Keith - Group Customer Services Manager

Posted 2 years ago

“Very good love it”

Helpful Report

Posted 2 years ago

Hi Claire Thanks for your 5 star comments about your Tower product. Here at Tower we are a little biased about our products and we love our products too !!!! Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Or YESSS I am very happy with this my Air fryers life makes much better when you are working mother, my 3 girls can used it when I am very busy”

Helpful Report

Posted 2 years ago

Hello Renuka, I was delighted to read your review about your Tower Air Fryer. Rest assured our Customer Services Team are always available should you require any assistance in the future. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Ring to ask for lower duct for tower FlPRO 29-6V as still under warranty and was told they don't to spair part for any of these models as health and safety prevent them selling same,told the lady in question that all the vacuum Co are selling same, I just want to purchase a lower duct that match my cordless Tower FlPRO 29.6V, which I have to say has fantastic suction great hoover all round once again response sorry we don't sell parts for them. Really disappointed Irish customer”

Helpful Report

Posted 2 years ago

Hi Many thanks for your comments regarding your recent contact with Tower Customer Services. Sadly from the information left against your review and the associated email address we are unable to trace or match any previous contact from you. As a result one of my Leadership team will be contacting you within the next 24 hours to understand your enquiry further. In the meantime please accept my sincere apologies for any perceived shortfall in the service you have received. Keith - Group Customer Services Manager

Posted 2 years ago

“Very responsible company to deal with! Fast response, friendly reply. Nice design product as well, better than the old model. Recommended !”

Helpful Report

Posted 2 years ago

Hello Many thanks for your 5 star comments and recommendation of Tower and its products - its greatly appreciated. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Brought the CeraGlide 2in1 2400w cord/cordless steam iron really good iron love the fact I can iron without the lead getting in the way, heats up quickly, has a large water cavity so less filling up.”

Helpful Report

Posted 2 years ago

Hello Melinda, Thanks for your kind words about your Ceraglide Iron from Tower. We loved reading how much you like your Iron - rest assured if you have any enquiries in the future our Customer Services Team would love to help. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Just bought it not really had chane to cook yet but all looks good”

Helpful Report

Posted 2 years ago

Hello David, Thanks for your valuable order and for being a great customer of Tower. Should you have any enquiries about your product our Customer Services Team are always available. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Rather split opinion. Had it for 9 months and was wonderful. Use at least once daily. Last night flames came out so I now have a replacement”

Helpful Report

Posted 2 years ago

Hi Many thanks for taking the time to leave your comments about your Tower product. Here at Tower we are proud of the supporting warranty scheme for our products. Rest assured if you have any enquiries moving forward please feel free to contact our Customer Services Team. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I love my air fryer just one drawer”

Helpful Report

Posted 2 years ago

Hi Anna, Many thanks for your 5 star comments about your Tower Air Fryer. We were delighted to read how you love your Air Fryer. We are a little bias here at Tower and we love our Air Fryers too !!! Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I am impressed by the product, food comes out very tasty and cooked to perfection. Happy with my purchase”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star comments about your Tower product. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Amazing product cooks well looks good I would say better than ninja or as good in every way”

Helpful Report

Posted 2 years ago

Hi Michael, Thanks for your 5 star comments and indeed your valuable order. Here at Tower we are proud of our product range as well as the supporting service provided by our Customer Services Team. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Love, love, love tbis! Such a bargain as well. Highly recommended 👌”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your comments about your Tower product. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Only just arrived today and so far have only done baked potatoes but it's looking good!”

Helpful Report

Posted 2 years ago

Hi Nigel, Thanks for taking the time to leave your comments about your Tower product. Rest assured our Customer Services Team are always available should you need any assistance in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“This iron is amazing! So nice and light and easy to use either corded or cordless. I rate this 5/5.”

Helpful Report

Posted 2 years ago

Hi Christine, It was wonderful to read your 5 star comments about your Tower product. Thanks for choosing Tower for your valuable order Regards Keith - Group Customer Services Manager

Posted 2 years ago

“it was perfect loved the cooler bag”

Helpful Report

Posted 2 years ago

Hi Many thanks for your kind words and indeed your valuable order from Tower. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I love using this technology ,its so easy to use ,and also cooks to hight quality, when you have a busy and just you need to cook quick ,this is the job ,well done thanks.”

Helpful Report

Posted 2 years ago

Hi Gary Many thanks for taking the time to leave your comments about your Tower product. Everyone here at Tower HQ appreciated your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Please change the tone of the print on your printed manual as it is far too feint for eyes over 60 years old. A darker tone would be very much appreciated by your mature customers. The air fryer is totally brilliant. Thank you”

Helpful Report

Posted 2 years ago

Hello John, Many thanks for your valuable comments. Here at Tower we love hearing from our customers as it allows us to improve the products and services we offer. Rest assured your comments have been noted and passed to the appropriate department. Should you require any help or support our Customer Services Team are always available. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I recently discovered this brand and immediately fell in love with it. The quality of the products is better than other traders and at a nice price. Thank you”

Helpful Report

Posted 2 years ago

Hi Jane, What a fantastic review to receive - many thanks for your kind words about Tower. Here at Tower we pride ourselves on providing quality products at affordable prices supported by great Customer Service. Everyone here at Tower HQ was delighted to read your comments. With our best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Love it works lovely”

Helpful Report

Posted 2 years ago

Hello Many thanks for your 5 star comments about your Tower product and for being such a great customer. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I bought the 4ltr Vortex air fryer to test it against my duel air fryer from another manufacturer. My other took 21 minutes to cook Asdas own straight cut chips the Tower one took 13 minutes with crisper chips so it's a big thumbs up from Me, over the moon. If I had tried the tower first I could have bought 2 for the price I paid for the duel fryer.”

Helpful Report

Posted 2 years ago

Hi Mike, Many thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. We were delighted to read about the results you are seeing. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,759 reviews