Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,759 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,759 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stylish, fitting neatly on my kitchen top. Looks lovely, very pleased. Great service with fast delivery too”

Helpful Report

Posted 2 years ago

Hi Judy Thanks for your comments about the order and delivery experience of your Tower product. We were pleased to read how your Tower product has made a great addition to your kitchen. Rest assured our Customer Services Team are always on hand should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 2 years ago

“Well worth it”

Helpful Report

Posted 2 years ago

Hi Thanks for your kind words and indeed your valuable order. We hope you enjoy using your Tower product - rest assured our Customer Services Team are always available should you have any issues in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Fantastic price. Service. Product. Looking forward to enjoying more. So far far better tasting food than average alternative cooking methods”

Helpful Report

Posted 2 years ago

Hi Rachel, Thanks for your valuable comments about your Tower product. Here at Tower we are proud to provide quality products at affordable prices supported by great Customer Service. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Amazing, Absolutely Love it! Thank you Mrs Andrea Winstanley”

Helpful Report

Posted 2 years ago

Hello Andrea, Many thanks for your 5 star comments and indeed your valuable order from Tower. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Well this is my second air fryer Only bit that dose not fit from my old tower air fryer is the basket but not the end of the world A lot bigger inside than my old model Will get full chicken in this model Cooked the food just the way tower air fryers always do 😜😜😜😜 5 stars from me”

Helpful Report

Posted 2 years ago

Hi Scott Thanks for your 5 star comments about your Tower Air Fryer. We were delighted to read your comments about how your Air Fryer suits your own requirements. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Recently bought the 1500w air fryer, The first time i used it was to cook a 1.7 kilo gammon joint which took just 50 minutes to cook where as it would have been well over an hour to cook in my conventional oven. Well pleased with the results.”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star comments about your Tower Air Fryer. It was great to read about the results of the gammon joint you cooked which sounded mouth watering !!!! Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Happy with the sensor bin, good size holding a lot of waste however there is an issue with the battery cover, doesn’t seem to click in no matter how many times I try, Tower couldn’t of been more helpful to resolve the situation and I am currently awaiting delivery of a replacement part, great customer service. Len Wilkinson”

Helpful Report

Posted 2 years ago

Hello Leonard It was disappointing to read your comments about your Tower Sensor Bin especially as we are unable to trace any previous contact from you reporting such an issue. Here at Tower we pride ourselves on the Customer Services we deliver when our customers do contact us. I have arranged for one of our team to contact you to understand your enquiry further. In the meantime please accept my sincere apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“My second tower product and absolutely perfect”

Helpful Report

Posted 2 years ago

Hi Many thanks for your 5 star comments about your Tower product and indeed thanks for being such a loyal customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Love this air fryer !”

Helpful Report

Posted 2 years ago

Hello Susan, Thanks for your 5 star review. Here at Tower we are of the same opinion as you - we love our Air Fryers too !!!! Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“It’s marketed wrong. It says it has a grill and bake setting but the only settings it has is air fry and dehydrate!”

Helpful Report

Posted 2 years ago

Hi Grace, Thanks for taking the time to leave your valuable comments. Here at Tower we appreciate our customers comments as they allow us to review and improve and products and services. I was sorry to read you felt our product has been marketed incorrectly - this is not the case. I have arranged for one of our Team to contact you as we have no record of any previous contact being received. In the meantime please accept my sincere apologies. Keith - Group Customer Services Manager

Posted 2 years ago

“I ordered a replacement paddle for my tower bread maker and spoke to Sophie. The service Sophie and the team gave was excellent, and I was kept updated on email throughout. I would definitely recommend”

Helpful Report

Posted 2 years ago

Hi Yvonne, Thanks for taking the time to leave your 5 star comments about your recent experience with our Customer Services Team. Here at Tower we believe the service and commitment we show to our customers is different to that of other organisations. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Looks good. Works well.”

Helpful Report

Posted 2 years ago

Hi It was great to read your review that your Tower product is working well. Our Customer Services Team are always available should you have any enquiries moving forward. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Love the cordless iron easy to use. And gets all the creases out easy to store”

Helpful Report

Posted 2 years ago

Hi Jacqueline, It was wonderful to read your comments about your Tower Cordless Iron. We love our Steam irons which always get rid of those stubborn creases. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“This is my first duo airfryer, bought from Tower. Very Easy to set up, easy to use with straight forward instructions. Looks great and a fantastic price too. Thank you!”

Helpful Report

Posted 2 years ago

Hi Sarah, Thanks for your 5 star comments about your Tower Air Fryer. It was great reading how you are using your Air Fryer. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 2 years ago

“I like this Bin as I don’t have to touch it and so far it’s working good.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your 5 star comments about your Tower Sensor Bin. We were delighted to read how much you like your Bin. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Just what I wanted. Just wish it came with bin liners.”

Helpful Report

Posted 2 years ago

Hi Sarah Many thanks for your 5 star comments about your Tower product. We hope you visit our website again very soon to check out our fantastic range of products. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“This is my first duo airfryer, bought from amazon on offer. Easy to set up, easy to use with straight forward instructions. Washing the baskets is simple. Food cooked evenly , have used the duo baskets seperate and together with no loss of power”

Helpful Report

Posted 2 years ago

Hello Tracey It was wonderful to read your comments about your Tower Air Fryer. We were so pleased you have set up and started cooking with your Air Fryer. Please be assured our Customer Services Team are always available should you require any help in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“This is the 2nd one I have had and love the easy features and interface I would recommend, I use it most days and recently did a roast joint which was so easy”

Helpful Report

Posted 2 years ago

Hi Rebecca, Many thanks for your 5 star review of your Tower product Everyone at Tower HQ appreciates your fantastic comments. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I'm delighted to cook more healthily on the worktop with a neat efficient air fryer. Fantastic device. Love it, love it, love it.”

Helpful Report

Posted 2 years ago

Hi It was great reading your review about how you love your Air Fryer. Here at Tower we are a little biased and we love our Air Fryers too !!! Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Was a impulse buy from the middle of Lidl. Am very happy and pleased with the machine. The only disappointment is it could do with being a couple of inches wider inside.”

Helpful Report

Posted 2 years ago

Hello Peter, Many thanks for taking the time to leave your comments about your Tower product. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,759 reviews