Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,759 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,759 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like it you do so much to do with it”

Helpful Report

Posted 2 years ago

Hi Kevin Many thanks for your 5 star comments about your Tower product. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 2 years ago

“Good, but difficult to see the different symbols due to small size. Simple and effective for my Teenager to make quick snacks instead of using my gas oven. The online 3 year warranty is another bonus as well.”

Helpful Report

Posted 2 years ago

Hi Lisa, Thanks for taking the time to leave your valuable comments about your Tower product. Here at Tower we love hearing our customers comments which allow us to continually improve our products and services. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Symbols far to small to read clearly perhaps have a different colour for them and slightly larger..”

Helpful Report

Posted 2 years ago

Hi Jean, Thanks for taking the time to leave your 5 star comments about your Tower product. Here at Tower we love hearing our customers thoughts and suggestions about how we can improve our products and services. Rest assured your valuable comments have been noted. Our Customer Services Team are always available should you have any enquiries moving forward. Keith - Group Customer Services Manager

Posted 2 years ago

“Well it’s good”

Helpful Report

Posted 2 years ago

Hi Ahmed, Many thanks for your 5 star comments about your Tower product. We hope you visit our website again very soon to check out our fantastic range of products. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Smart design tower belle kettle with a3 yr guarantee looks good.”

Helpful Report

Posted 2 years ago

Hi Carole, Many thanks for your kind words and 5 star comments about your Tower kettle. We were all delighted you selected Tower for your valuable purchase. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Unfortunately i came into my kitchen full of smoke . The airfryer had burnt the food, Error came up . Burnt the beading on the inside. Switched it off at the wall. Then tried to turn on but wouldnt turn back on. We had this less than 6 weeks.”

Helpful Report

Posted 2 years ago

Hi Jan, Many thanks for taking the time to leave your valuable comments. I was sorry to read about the rare issue which occurred with your Air Fryer. Here at Tower the safety of our products and customers is always of paramount importance to us. Sadly as you returned your product to the retailer where you purchased it from we were unable to carry out an inspection with our Quality Assurance Team to understand the root cause of your problem. One of my Leadership Team have been in contact with you regarding your enquiry. It only leaves me to sincerely and personally apologise for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Verry good”

Helpful Report

Posted 2 years ago

Hi Pandelescu Many thanks for your 5 star comments about your Tower product Rest assured our Customer Services Team are always available should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Most powerful fan”

Helpful Report

Posted 2 years ago

Hello Faizai, Many thanks for your 5 star comments about your Tower Fan. We hope you visit our website again very soon to see our fantastic range of products. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Lovely spacious bin”

Helpful Report

Posted 2 years ago

Hi Lorna, Many thanks for your 5 star review about your Tower Bin. Please be assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Love the colour. Easy to use. Good value. British brand.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your wonderful comments. Here at Tower we are proud of our British heritage as well as the range of products and the service we deliver to our customers. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“My recently purchased air fryer oven is excellent. I would however like to make a suggestion on how to make this item more versatile. I can cook 3 pizzas on the 3 trays provided but it would be very useful if a new version of the air fryer oven was large enough to cook 3x 12" pizzas. I may soon refit my kitchen and if I do I am tempted not to have a conventional oven at all and just use products such as the air fryer oven and hopefully a larger version if it becomes available. Manny in Cornwall.”

Helpful Report

Posted 2 years ago

Hello Manny in Cornwall, It was wonderful to read your comments about your Air Fryer. Our Air Fryers are so versatile in terms of the variety of meals you can cook. Rest assured our Customer Services Team are readily available if you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Ace like having R2D2 in the kitchen!!!!!!!!!!”

Helpful Report

Posted 2 years ago

HI We loved your comments. Our Air Fryers do look a little like R2D2. Thanks for choosing Tower for your valuable purchase. May the force be with you in your kitchen !!!! Keith - Group Customer Services Manager

Posted 2 years ago

“Very happy with our new 12 litre air fryer...will give it a 5!”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star comments about your Tower Air Fryer. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Love my new microwave it's perfect”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star comments about your Tower Microwave. We hope you visit our website again very soon to check out our range of products. Keith - Group Customer Services Manager

Posted 2 years ago

“Nice little griddle legs could be little more stronger but does cook nicely once it's heated up”

Helpful Report

Posted 2 years ago

Hi Julia, Thanks for your comments about your Tower product. Here at Tower we love hearing from our customers about how we can improve our products and services. Rest assured your comments have been noted and passed across to our Product Development team. Should you need any assistance in the future our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I bought a 5 litre tower tower manual airfryer a couple of weeks ago & it's the worst appliance I ever bought in my life, for example it takes at least an hour & a half to cook a few frozen roast potatoes 🙄 I would not recommend this appliance”

Helpful Report

Posted 2 years ago

Hi Audrey, Thanks for your comments - we were disappointed to read your comments about our very popular Air Fryer. Your comments came as a surprise to us all here at Tower as your review was the first occasion we were aware you were having difficulties with your product. Here at Tower we pride ourselves on how we help our customers with their enquiries. There are a number of factors which could influence the cooking time you mention so I have arranged for one of our Customer Services Team to contact you to help with your enquiry. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Nice to look at and nice to handle. Stable and stylish.”

Helpful Report

Posted 2 years ago

HI Many thanks for your 5 star comments about your Tower product. Everyone here at Tower HQ was delighted you selected us for your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Tower Air Fryer is so simple to use and does exactly what it says it will do”

Helpful Report

Posted 2 years ago

Hi Many thanks for your 5 star comments about your Tower Air Fryer. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“New cordless purple iron, I have fallen in love with ironing again :) the cord is gone! Heats up quickly and irons quickly. A joy!”

Helpful Report

Posted 2 years ago

Hi Brian, Thanks for your wonderful comments. We were delighted to read how our Tower Steam Iron has helped you fall in love with ironing again :-) Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“All round excellent product”

Helpful Report

Posted 2 years ago

Hi Many thanks for taking he time to leave your valuable comments about your Tower product. We hope you visit our website again very soon to see our great range of products. Regards Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,759 reviews