Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,788 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,788 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Leanne Carrick

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Looks good. Works well.”

Helpful Report

Posted 2 years ago

Hi It was great to read your review that your Tower product is working well. Our Customer Services Team are always available should you have any enquiries moving forward. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Love the cordless iron easy to use. And gets all the creases out easy to store”

Helpful Report

Posted 2 years ago

Hi Jacqueline, It was wonderful to read your comments about your Tower Cordless Iron. We love our Steam irons which always get rid of those stubborn creases. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“This is my first duo airfryer, bought from Tower. Very Easy to set up, easy to use with straight forward instructions. Looks great and a fantastic price too. Thank you!”

Helpful Report

Posted 2 years ago

Hi Sarah, Thanks for your 5 star comments about your Tower Air Fryer. It was great reading how you are using your Air Fryer. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 2 years ago

“I like this Bin as I don’t have to touch it and so far it’s working good.”

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Posted 2 years ago

Hi Many thanks for your 5 star comments about your Tower Sensor Bin. We were delighted to read how much you like your Bin. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Just what I wanted. Just wish it came with bin liners.”

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Posted 2 years ago

Hi Sarah Many thanks for your 5 star comments about your Tower product. We hope you visit our website again very soon to check out our fantastic range of products. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“This is my first duo airfryer, bought from amazon on offer. Easy to set up, easy to use with straight forward instructions. Washing the baskets is simple. Food cooked evenly , have used the duo baskets seperate and together with no loss of power”

Helpful Report

Posted 2 years ago

Hello Tracey It was wonderful to read your comments about your Tower Air Fryer. We were so pleased you have set up and started cooking with your Air Fryer. Please be assured our Customer Services Team are always available should you require any help in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“This is the 2nd one I have had and love the easy features and interface I would recommend, I use it most days and recently did a roast joint which was so easy”

Helpful Report

Posted 2 years ago

Hi Rebecca, Many thanks for your 5 star review of your Tower product Everyone at Tower HQ appreciates your fantastic comments. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I'm delighted to cook more healthily on the worktop with a neat efficient air fryer. Fantastic device. Love it, love it, love it.”

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Posted 2 years ago

Hi It was great reading your review about how you love your Air Fryer. Here at Tower we are a little biased and we love our Air Fryers too !!! Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Was a impulse buy from the middle of Lidl. Am very happy and pleased with the machine. The only disappointment is it could do with being a couple of inches wider inside.”

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Posted 2 years ago

Hello Peter, Many thanks for taking the time to leave your comments about your Tower product. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Szybka obsluga, towar bardzo dobrej jakosci.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your comments. We were delighted to read your review when you state 'very good quality and fast service' Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I got the tower airfryer because a friend told us about it.”

Helpful Report

Posted 2 years ago

Hi Margaret Many thanks for choosing Tower for the valuable purchase of your Air Fryer. Should you have any enquiries our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 2 years ago

“A very stylish bin for the kitchen. Makes my kitchen elegant 😄”

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Posted 2 years ago

Hello Preethi, We were delighted to read how your Tower Bin has helped make your kitchen elegant. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“very pleased with my new tower air fryer . the homemade chips are to die for mmm love it love it love it 😀 😍”

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Posted 2 years ago

Hi Grant, Many thanks for your kind words about your Tower Air Fryer. There's nothing better than homemade chips cooked in the Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“5 easy to use”

Helpful Report

Posted 2 years ago

Hello Linda, Many thanks for your 5 star comments about your Tower product. I am pleased to learn you are funding your product easy to use but please be assured our Customer Services Team are always available to help if needed. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Very impressed with the selection of items. Good quality.”

Helpful Report

Posted 2 years ago

Hi Brenda, Many thanks for your 5 star comments and for being a great customer of Tower. We hope you visit our website again soon to see our fantastic range of products. Keith - Group Customer Services Manager

Posted 2 years ago

“I only had my air fryer 13 months & it stopped working, contacted customer services & they were fantastic, i had extended my waranty when i first bought it. it took 3 days from start to finish to receive a brand new one (even better they had upgraded it to the latest one as they didn't have mine in stock so was so happy). I would give 10 stars if i could because they were so lovely to me as i am registered disabled i though it would be stressful for me & it wasn't at all. Thank you Tower for caring :)”

Helpful Report

Posted 2 years ago

Hi Debbie, Many thanks for your wonderful comments - and your 10 stars !!! Here at Tower we always place our customers at the forefront of everything we do. We understand on rare occasions things may break and when they do we always act swiftly to ensure our customers enquiries are fully resolved. With our best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent product - only drawback is the very poor instruction manual. Superb Customer Service who explained queries clearly and simply. Attractive design and competitive price.”

Helpful Report

Posted 2 years ago

Hello Martin Many thanks for your kind words about your Tower product. Here at Tower we love hearing from our customers as this valuable feedback allows us to improve the products and services we offer. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Only had it 4 hours so far, but what I’ve cooked already is fantastic. Easy to use as well”

Helpful Report

Posted 2 years ago

Hi Ted, It was great to read your comments about your Tower product. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Had my Vizion a month now and very rarely use my oven now. Chips are more cruncher and cook in 2/3 of the time. Really pleased with it.”

Tower 5 star review on 13th September 2023

Helpful Report

Posted 2 years ago

Hi Tony, Thanks for taking the time to leave your comments about your Tower Air Fryer. It was wonderful to see your photograph of the Air Fryer in your kitchen. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Purchased 2 in 1 steam iron. Excellent product with good steam function. Option for cordless ironing is useful. Smooth gliding plate and ideal weight makes ironing easier.”

Helpful Report

Posted 2 years ago

Hi Julie, Many thanks for your valuable comments about your Tower Steam Iron. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,788 reviews