Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,759 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,759 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After a long time deliberating and read reviews I purchased the TowerT17076. There is much to learn! I was disappointed that there was no recipe book if any sort in it. A friend had bought a simpler model and got a small booklet of recipes. Mine had nothing at all😢”

Helpful Report

Posted 2 years ago

Hi Sue, Many thanks for taking the time to leave your comments as well as choosing Tower for your valuable order. One of my Customer Services Team will be contacting you very soon to understand the nature of your enquiry. In the meantime please accept my apologise for any inconvenience which may have occurred. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I absolutely love this air fryer. Use it every day. Have not used my big oven since I bought this.”

Helpful Report

Posted 2 years ago

Hello Lady Anne. It was wonderful to read how much you love your Tower Air Fryer. We love our Air Fryers too !!!! Should you have any enquiries in the future our Customer Services Team are always on hand to assist. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“The outer pot was a perfect fit. I'm very pleased with it”

Helpful Report

Posted 2 years ago

Hi Helen, Thanks for taking the time to leave your 5 star comments about your Tower product. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“TOWER VIZION SOUP MAKER Does exactly what it is supposed to. This is a staple in my kitchen, very easy to use and very efficient it only takes 21 minutes to cook. You can make smoothies and juices alongside smooth and chunky soups, plus the transparent jug lets you track the cooking process. The big thing for me was, unlike other soup makers, I have never had anything burn at the bottom.”

Helpful Report

Posted 2 years ago

Hi Donna, Many thanks for your fantastic review about your Tower Soup Maker. It was wonderful to read about the various meals you have prepared. We hope you visit our Tower website again very soon to see the great range of products. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Love this Air Fryer and definitely took out 3 year warranty. Great product made my life easier , everything cooks so well.”

Helpful Report

Posted 2 years ago

Hello, Many thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. We were delighted you took the opportunity of our extended warranty which gives customers peace of mind in the rare event that a fault may occur with your product. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Bought a VORTX T17061BLK 8 months ago and has been great to use but lately the orange heat indicator goes out during cooking...I have to turn it off and on several times to get it back on...”

Helpful Report

Posted 2 years ago

Hi Lorraine, Many thanks for your comments about your Tower Air Fryer. Our products are supported by a warranty to provide our customers with peace of mind in the rare event an issue may occur. I have arranged for one of our Customer Services Team to contact you very soon. In the meantime please accept my sincere apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“It is taking me some time to get used to it. The drawers are very small. There are not enough recipes in the user booklet.”

Helpful Report

Posted 2 years ago

Hi Pam Many thanks for your valuable comments about your Air Fryer. Here at Tower we appreciate new products do take time to get used to but please be assured our Customer Services Team are always available to assist. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Great quality pans. Made cooking so much more enjoyable. I even went back and bought the casserole pot!”

Helpful Report

Posted 2 years ago

Hello Paul, Many thanks for taking the time to leave your 5 star comments about your Tower pans .... and Casserole Pot. Everyone here at Tower HQ appreciates your valuable orders. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Great air fryer,the big 5.2l basket is a game changer and I would recommend this product to anyone,5 star product”

Helpful Report

Posted 2 years ago

Hi Anthony, It was wonderful to read your 5 star comments and recommendation about Towers 'game changing' Air Fryer. Thanks for your valuable order. Keith - Group Customer Services Manager

Posted 2 years ago

“Looks amazing 👏”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star comments about your Tower product. Rest assured our Customer Services Team are always on hand should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Brilliant toaster and looks so nice too !”

Helpful Report

Posted 2 years ago

Hi Hayley, Thanks for taking the time to leave your kind words. Here at Tower HQ we were delighted you selected us for your valuable order. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Machine does its job quite nicely but the light on the indicator board it's not bright enough. Overall I'm very happy with my purchase.”

Helpful Report

Posted 2 years ago

Hi James Many thanks for taking the time to leave your valuable comments about your Tower Air Fryer. We were delighted to read how happy you were with your product. I will arrange for one of my Leadership Team to contact you regarding the issue with your indicator light. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I purchased direct from tower housewares it’s came on time also the price better than Amazon”

Helpful Report

Posted 2 years ago

Hello Kidest Many thanks for your 5 star comments. Here at Tower HQ we were all delighted you selected us to make your valuable purchase. Rest assured our Customer Service Team are readily available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Recommended by my daughter”

Helpful Report

Posted 2 years ago

Hi Teri, Thanks for your 5 star review. Here at Tower we love when our customers recommend our products and services so a BIG THANKYOU to your daughter for recommending Tower to you. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Was good for the short time it lasted. Used 20 odd times over 8 months. Touch control then stopes working. Overall been a total waste of money.”

Helpful Report

Posted 2 years ago

Hi Carl, It was disappointing to read your comments about your Tower product especially as we have no record of you contacting our Customer Services Team for assistance. Many of our products are supported by a warranty scheme. Our Customer Services Team are always available to assist therefore one of our Team will be contacting you regarding your comments very soon. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Brilliant saves so much time”

Helpful Report

Posted 2 years ago

Hi Matthew, Thanks for taking the time to leave your 5 star comments about your Tower Product. Rest assured our Customer Services Team are available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“New dual 8 L airfryer the instructions are virtually non-existant and writing is so tiny which makes it difficult to read. I have had 6 airfryers before this one, they were straight forwards to use but had comprehensive instructions. This one is complex with virtually no guidance. The removable grill racks, for instance, are they in or put for cooking chips? It says don't use metal utensils or abrasives, does that mean you can't use the metal racks you can buy for air fryers so you can cook in layers? Just unclear info.”

Helpful Report

Posted 2 years ago

Hi Judy, It was disappointing to read your comments about your Tower Air Fryer especially as we have no record of you contacting our Customer Services Team for assistance. Our Customer Services Team are always available to help therefore one of our Team will be contacting you regarding your comments very soon. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I purchased you frying ,pans ,and also your saucepans ,love the feel ,the desire, coloured, and they are perfect to cook with ,love them ,🙂👍”

Helpful Report

Posted 2 years ago

Hello Jeanette Many thanks for your 5 star comments about your Tower saucepans. Thanks for your valuable order which is appreciated by everyone here at Tower HQ. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“The plate I received was not the same as shown in the advert.”

Helpful Report

Posted 2 years ago

Hi Many thanks for taking the time to leave your comments. I was sorry to read that your product was not expected. I have arranged for one of my Leadership Team to contact you very soon to understand your enquiry further. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Great size for 2 of us - hardly use our main oven, easy to clean too.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your wonderful comments about your Air Fryer. Here at Tower, we are very proud of our Air Fryers and we love hearing from our customers about their products. Thanks for choosing Tower for your valuable order. Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,759 reviews