Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,759 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,759 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer have gained a customer for life. Very helpful over a warranty claim sent an upgrade which is good as the others were not up to scratch.”

Helpful Report

Posted 2 years ago

Hi Michael, Many thanks for your review. I was delighted to read how our Customer Services Team helped with your recent warranty enquiry. We look forward to you visiting our website again very soon. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Over the past 12 months I have had to buy 2 Tower Vortx Vizion 7L Digital Air Fryer Black Digital. After a few months both had the same fault where the internal light stopped working. Both times I went through the warranty process and both times Tower said that the warranty didn’t cover this fault, so the warranty isn’t worth the paper it’s written on and Tower customer service is appalling. Don’t waste your money and buy a different brand of air fryer”

Helpful Report

Posted 2 years ago

Hi Many thanks for taking the time to leave your comments about your Air Fryers. Here at Tower we readily welcome our customers comments as this allows us to review our processes and products as part of our Continuous Improvement Strategy. It also allows us to provide a balanced response to the comments left. Having reviewed all communications between yourself and Tower It was surprising to read your comments about the warranty not covering the fault and that the warranty isn't worth the paper it is written on. Our products are supported by a robust warranty scheme and indeed a faulty light is covered within your warranty. Your products were purchased via a 3rd party retailer who under the Consumer Rights Act 2015 hold the responsibility of your warranty for the first 12 months after purchase. On both occasions we have referred you back to the retailer to resolve your enquiry. It only leaves me to apologise for any perceived shortcomings you may have about our warranty process. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Great you can get spare parts, very fast and efficient service, thanks”

Helpful Report

Posted 2 years ago

Hello Gillian Many thanks for your 5 star comments about Tower. Here at Tower we pride ourselves on delivering quality products and spare parts at affordable prices supported by great Customer Service. We hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 2 years ago

“I have bought a fan from this company within one year the speed dailer from the top has come off not very happy. Really disappointed to turn the nob for it to work but instead it jus fall off.”

Helpful Report

Posted 2 years ago

Hi Waqas, It was both disappointing and surprising to read your review about your Tower fan. Here at Tower we pride ourselves on delivering quality products at affordable prices supported by great Customer Service. The surprising element of your review is we cannot trace any previous contact from you reporting an issue with your product. I have arranged for one of my Leadership Team to contact you very soon to see how we can help with your enquiry. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Well made twin basket air fryer,good price 3 year warranty. The only problem with the air fryer is the display/icons or difficult to read, the display light is dim when setting up but when you press start the light becomes a lot brighter.”

Helpful Report

Posted 2 years ago

Hello Shirley Many thanks for your comments about your Tower Air Fryer. Here at Tower we love hearing from our customers - should you have any enquiries in the future our Customer Services Team are readily available. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Tried a different brand iron after a few disappointments. The Tower cordless iron is brilliant. Lightweight and reasonable price. Very pleased.”

Helpful Report

Posted 2 years ago

Hello Tracy It was wonderful to read your 5 star comments about your Tower Cordless Iron. Thanks for choosing Tower for your valuable order. Keith - Group Customer Services Manager

Posted 2 years ago

“I'd of been glad to if I had received a ROSE GOLD one, I received a silver one which I did not order.”

Helpful Report

Posted 2 years ago

Hi Carol, Many thanks for your comments regarding your recent order. I was sorry to read your review.. Having had the opportunity to review your comments as well as the communications between us, we have confirmed you did order the Silver Kettle. This kettle comes in various colours and to order your preferred colour requires you to select your colour. Rest assured we have forwarded your valuable comments to our Marketing Department. It only leaves me to sincerely and personally apologise for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Extremely frustrating and disappointing experience. I never received my item nor refund,post multiple follow ups even after 20+ days post my order . Would never recommend or purchase anything again from Tower.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your valuable comments about the delivery experience of your recent order. I was sorry to read your experience was not a smooth one with the delays you encountered. Rest assured we hold strong relationships with our courier partners and your experience will be addressed with them. I was delighted to learn one of my leadership team have reached out to you and have arranged for a replacement product to be dispatched to you. It only leaves me to sincerely apologise the the inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“It's slightly smaller and lighter than conventional kettles which makes it ideal for me as i am on my own and suffer with Arthritis. It is good value for money and delivered on time.”

Helpful Report

Posted 2 years ago

Hello Kathy, It was wonderful to read your review about your Tower kettle. Here at Tower HQ we were delighted to learn how your kettle has helped you. Rest assured our Customer Services Team are always available if you have an enquiry in the future. Take care Keith - Group Customer Services Manager

Posted 2 years ago

“Glides well, love the fact it switches between the cordless & corded! Light - not as heavy as my last one”

Helpful Report

Posted 2 years ago

Hi Many thanks for your 5 star comments about your Tower product. We hope you visit our website again very soon to see our exciting range of products. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I phoned customer services after one of the draws on my air fryer was damaged spoke to Laura who checked with the warehouse but they didn’t have any in stock so she said to leave it with her and she would update me asap. I received a email within hours saying that she had located a spare draw and it was being packed and dispatched that day. Thank you Laura”

Helpful Report

Posted 2 years ago

Hi Tony, Many thanks for your 5 star comments about how Laura from our Customer Services Team helped with your recent enquiry. Laura was delighted to read your kind words. Keith - Group Customer Services Manager

Posted 2 years ago

“I absolutely love this set, the non stick is a dream to work with, nothing sticks to it including eggs, no oil needed, highly recommend these frying pans.”

Helpful Report

Posted 2 years ago

Hello Amanda, Many thanks for your kind words We were delighted to read how you love your Tower Pan Set - thanks for your recommendation. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Was missing my air fryer at home so just bought one for my caravan. Love it.”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star review We were delighted your purchased your Air Fryer from Tower. Many thanks Keith - Group Customer Services Manager

Posted 2 years ago

“It's ok for 2 and for most things are cook by time the oven takes to warm so saves time and money so happy”

Helpful Report

Posted 2 years ago

Hi Terry, Thanks for your 5 star comments about your Tower Air Fryer. We were delighted to read about the benefits you are seeing with your product. Should you have any enquiries please feel free to drop our Customer Services Team a message. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Love this kettle...style colour midnight blue and rose gold. Perfect match to my kitchen. Also works well too 🤗”

Helpful Report

Posted 2 years ago

Hello Tracy Many thanks for your kind words and indeed your valuable order. We were all delighted to learn your kettle has made a great addition to your kitchen. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Great quality, very convenient handles that comes off when not in use, highly recommend.”

Helpful Report

Posted 2 years ago

Hello Goran Many thanks for your 5 star comments about your Tower product. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I use this air frier daily, it simple and effective, great alternative to grilling and oven baking. It's only down side is that it's a little small for family use. I couldn't do without it now.”

Helpful Report

Posted 2 years ago

Hi Kevin, Many thanks for taking the time to leave your comments about your Air Fryer from Tower. We were delighted to read that you couldn't do with your Air Fryer now. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Good product as I have a tower microwave which I’m happy with I will b buying more tower Products so far so good.”

Helpful Report

Posted 2 years ago

Hi Denzil, It was great to read your kind words about your recent Tower purchase which is greatly appreciated. We look forward to welcoming you back to the Tower website very soon. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Simply waste of money. Too much noice. Return requested but refused by company. As per them it is used now. Not happy at all.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your comments. Here at Tower we welcome our customers feedback as it allows us to improve our products and services. It also allows us to provide a balanced response on behalf of Tower. I was disappointed to read your comments about your return request. Having reviewed your communications I can confirm at no point have Tower refused to accept your return request. Under the terms of your products warranty it does confirm if you no longer wish to keep your product you must contact us within 14 days and return your product to us in an unused condition in the original packaging and that there could be a handling fee as you no longer wish to retain your product. Our records indicate you did not accept the terms of our warranty and the return request information we provided remains outstanding. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“great product”

Helpful Report

Posted 2 years ago

Hi Mark, Many thanks for taking the time to leave your 5 star review about your Tower product. Rest assured our Customer Services Team are always available to help at any point in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,759 reviews