Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,759 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,759 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Second kitchen item of this brand. So far so good. The item arrived quickly, thou I would have liked free delivery and not paid one.”

Helpful Report

Posted 2 years ago

Hi Nick, Thanks for your comments and being such a loyal customer of Tower. We hope you enjoy using your product and if you have any enquiries moving forward our Customer Services Team would love to hear from you. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Good lightweight iron and convenient cord/cordless”

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Posted 2 years ago

Hi Many thanks for your kind words about your Tower product and indeed for choosing us for your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Love it, does everything it should, well worth the money”

Helpful Report

Posted 2 years ago

HI Thanks for your valuable comments and for choosing Tower to make your purchase. Rest assured our customer services team are always available should you have any enquiries moving forward. Thanks again Keith - Group Customer Services Manager

Posted 2 years ago

“Superb, perfect design, great size, easy to store, thrilled with it. Excellent seller, super fast delivery. 6 stars! Thank you.”

Helpful Report

Posted 2 years ago

Hi LSmith Thanks for your '6 stars' review about your Tower product. Here at Tower HQ we were delighted to read your kind words and we were pleased our courier partners delivered your product quickly. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Great set so far so good”

Helpful Report

Posted 2 years ago

Hi Gary Thanks for your kind words about your Tower product. We hope you visit our website again very soon to see our exciting range of products. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I have a Tower Ceraglide iron in purple. The iron is very good and the flexibility of using corded and cordless very helpful. However I find the purple casing so dark it is often difficult to see the water level and I often overfill. Please make in clearer plastic covering the water gauge.”

Helpful Report

Posted 2 years ago

Hello, Many thanks for taking the time to leave your valuable comments about your Tower Ceraglide Iron. Here at Tower we love hearing our customers comments and suggestions about our products and services which allow us to continually improve these areas. Rest assured your comments have been forwarded to our Product Development Team. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent Service”

Helpful Report

Posted 2 years ago

Hello Anne, It was great to read your 5 star comments. Here at Tower we always place our customers at the heart of everything we do. Take care Keith - Group Customer Services Manager

Posted 2 years ago

“20L 700W microwave. Nice product and to crown it . Bought with additional 2 year’s warranty making it 3 year’s warranty .”

Helpful Report

Posted 2 years ago

Hi Thanks for your wonderful comments about your Tower Microwave. At Tower we pride ourselves on delivering quality products supported by a robust warranty scheme which in the rare event of an issue provides our customers with peace of mind. Many thanks for choosing Tower for your valuable order. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Had the air fryer for a week now and am very pleased with it, however, the leds on the front, chips meat etc are not very bright and not visible at all in sunlight but otherwise so far so good. It's a shame that no one has written the idiots guide to air frying, as even the so called beginners cook books don't give the basics, ah well.”

Helpful Report

Posted 2 years ago

Hi Lord Anthony, Many thanks for your kind words about your Tower Air Fryer. We love hearing our customers feedback to allow us to improve the products we provide. Rest assured our customer services team are always on hand should you have any enquiries Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Pads are good and fit perfectly. I think the tower steamer itself should come with 1 or 2 extra pads in it as spares when one is being washed etc.”

Helpful Report

Posted 2 years ago

Hello Martin, Many thanks for taking the time to leave your comments about your Tower product. Rest assured our Customer Services Team are always available should you have any enquiries the future. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“4 out of 5. It's great, 1 knocked off score as there doesn't seem to be a way to mute the button press sound which is very loud.”

Helpful Report

Posted 2 years ago

Hello Chris, Thanks for taking the time to leave your valuable comments about your Tower product. We love hearing from our customers which always allow us to improve our products moving forward. Our Customer Services Team are always available to help should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Absolutely Brilliant Air fryer Definitely Would Recommend”

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Posted 2 years ago

Hello Catherine, Thanks for your 5 star comments about your Tower Air Fryer. We are a little biased and we think our Air Fryers are brilliant also !!! Take care Keith - Group Customer Services Manager

Posted 2 years ago

“The T17102 Vortx Vizion dual airfryer is an amazing piece of kit, well big enough for the average family and really versatile. 2 foods, different cooking times and temperatures easily synced to finish cooking simultaneously.”

Helpful Report

Posted 2 years ago

Hello Steve, What a wonderful review to read about your Tower Vortex Air Fryer. Thanks for your valuable order which is greatly appreciated by everyone here at Tower HQ. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I bought the indoor/outdoor bbq recently, excellent product. It heats very quickly and is very easy to clean. Very pleased and would recommend it.”

Helpful Report

Posted 2 years ago

Hello Sally, Thanks for your valuable comments and indeed your order for your Tower BBQ. We hope you enjoy using your BBQ to make delicious meals Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Love the colour matches the rest of my tower collection very inprest with the air fryer has lots of cooking choice and very quick at cooking”

Helpful Report

Posted 2 years ago

Hello Tracey, Many thanks for your kind words about your Tower Air Fryer. We were all delighted you choose Tower again for your valuable purchase, Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Nice looking, easy to clean but not as quiet as I’d like.”

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Posted 2 years ago

Hi Elaine, Thanks for your comments bout your Tower product. Our Customer Services Team would love to hear from you should you have any enquiries about your product. Regards Keith - Group Customer Services Manger

Posted 2 years ago

“We would give this air fryer 5/5. Ordered easily and arrived quickly. Wanted a white machine to match kitchen. Quick and easy to use with great results. Easily cleaned. Highly recommend.”

Helpful Report

Posted 2 years ago

Hi Elizabeth, It was fantastic to read your comments about your Tower product. We were delighted with your 5/5 stars and your positive order and delivery experience. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Amazing cannot fault it..Food is cooked to the T!”

Helpful Report

Posted 2 years ago

Hello, Many thanks for your kind words and your valuable order from Tower. We hope you visit our website again soon to see our great range of products. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Good quality for price”

Helpful Report

Posted 2 years ago

Hi Many thanks for your kind words and indeed your valuable purchase of your Tower product Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Great value for money, works perfectly. Cannot fault it, highly recommend this as an option.”

Helpful Report

Posted 2 years ago

Hi Daniel, Thanks for your comments and 5-star review. It's great to hear how much you are enjoying your new purchase. Please don't hesitate to contact our Customer Support Team if there is anything we can help with. Best Wishes Tower

Posted 2 years ago

Tower is rated 4.2 based on 5,759 reviews