Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,759 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,759 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great bit of kit for my camper van.Used to carry a gas bbq & lug a bottle of gas about too but this is a lightweight alternative & cooks quick & great.Great price & delivery was prompt.Only gripe was packaging was ripped & beat to pieces but the item was ok.”

Helpful Report

Posted 2 years ago

Hi It's great to hear you are pleased with your recent purchase. We are sorry to learn of the condition in which your parcel was delivered. Rest assured we do hold close links with our courier partners and your enquiry will be addressed with our courier partners during our next service review. Should you need any assistance moving forward our Customer Service Team are always available to help. Best wishes Tower

Posted 2 years ago

“I can’t get a spare filter . Tried going on line but couldn’t get it to connect to website If it’s going to be that complicated. I think it is false economy. Kettle is ok.”

Helpful Report

Posted 2 years ago

Hello, We are sorry to read your comments regarding not being able to obtain a filter for your Kettle. Due to the popularity of our products, we can sometimes not have stock of certain products. We have arranged for a member of our management team to reach out to look to see if we can obtain the required part. We look forward to speaking with you shortly in a bid to fully resolve your query. Best Wishes Tower

Posted 2 years ago

“Nice design & easy to assemble an im crap at putting anything together! Bought the table fan as well, highly recommend both items.”

Helpful Report

Posted 2 years ago

Hi Sheena, Many thanks for your kind words about the Tower products your purchased. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent”

Helpful Report

Posted 2 years ago

Hello, Thanks for your comments and 5-star review - this is much appreciated. Please don't hesitate to get in touch with our Customer Support team if there is anything we can help with. Best Wishes Tower

Posted 2 years ago

“Excellent website and price for VL 30, so far works a treay”

Helpful Report

Posted 2 years ago

Hi Ron, Many thanks for your kind words and your valuable purchase. We hope you visit our website again very soon to check out our great range of products. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“First air fryer lasted 5 months before the light went off returned it with no problem from argos. I got full refund and bought digital tower air fryer same size but £30 cheaper just hope light lasts longer”

Helpful Report

Posted 2 years ago

Hi Many thanks for taking the time to leave your comments about your Air Fryer. Rest assured your Air Fryer is supported by a robust warranty scheme and in the rare event of any issues our Customer Services Team are always available to assist. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Love my product so quick and easy to use”

Helpful Report

Posted 2 years ago

Hi Thanks for your kind words about your Tower product. Should you need any assistance moving forward our Customer Service Team are always available to help. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Quick service. Quick delivery. Lovely product. Very happy thankyou”

Helpful Report

Posted 2 years ago

Hi Joanna It was fantastic to read your comments about the order and delivery experience for your Tower product. Rest assured our Customer Services Team are always on hand should you have any enquiries in the future. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Lovely & compact, great cooking once I new how to use it. I basically use the pre-settings. It was slightly smaller than I thought but it's ideal. Food is delicious 😋”

Helpful Report

Posted 2 years ago

Hi Thanks for your great comments and your valuable order of your Tower product. Everyone here at Tower HQ was delighted you selected us for your order. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I bought on a Friday paid for next day delivery, never arrived. Rang on the Monday to say it hadn't arrived and that I was leaving to live in Spain the next day said you would refund me and stop future payments but this hasn't happened”

Helpful Report

Posted 2 years ago

“Gorgeous looking fan howether quite loud.”

Helpful Report

Posted 2 years ago

Hello Paige, Thanks for your kind words about your Tower fan. Should you have any enquiries our Customer Services Team would love to hear from you. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Very stylish fan. Works very well. Arrived very quickly, pleased either price and service”

Helpful Report

Posted 2 years ago

Hi Shirley, Thanks for your kind words about your Tower fan. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Megan was very helpful in dealing with my request. She was professional throughout and brought my enquiry to a satisfactory conclusion.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your comments and 5-star review. It's wonderful to hear how Megan was able to assist and resolve your query. We will be sure to pass your comments to Megan. Thanks again! Tower

Posted 2 years ago

“Beautiful looking machine can't wait to use it 👍👍👍”

Helpful Report

Posted 2 years ago

Hi Thanks for your kind words about your Tower product. Should you have any enquiries moving forward please feel free to contact our Customer Services Team. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Just used for the first time, really easy to get the hang of straight away very happy with the sizing also plenty of room in both very empressesd”

Helpful Report

Posted 2 years ago

Hi Shaunagh, Thanks for your feedback about your recent purchase. We're pleased to hear that you are satisfied and please do get in touch with our Customer Support Team should you have any queries. Best Wishes Tower

Posted 2 years ago

“I bought the Tower Vizion air fryer 2 weeks ago it’s been amazing, so easy to use and cooks food beautifully. I’m completely loving my new addition to the kitchen.”

Helpful Report

Posted 2 years ago

Hi Marie, Thanks for your kind words about the purchase of your Tower Vizion Air Fryer. Everyone here at Team Tower was delighted you selected us for your valuable order. We look forward to you visiting our website very soon to check out our fantastic range of products available at very affordable prices. Best Wishes Tower

Posted 2 years ago

“Easy to use , cooks quicker, less smell from cooking. Healthier because of less fat and cheaper because of cooking time.”

Helpful Report

Posted 2 years ago

Hi John, Thanks for your comments and 5-star review. We're pleased to hear that you are enjoying your purchase and hope you make many great recipes. Best Wishes Tower

Posted 2 years ago

“I bought the 7 in 1 airfryer /steamer without cookery book. Others on line but not Combo. No telephone x bad site. How do I get one. Compared to Ninja you are a shower..get with it”

Helpful Report

Posted 2 years ago

Hello, Thank you for your comments. We're sorry to read that you were missing a recipe book with your appliance. Please note, not all products come with a recipe book. However, our Customer Service team are always readily available to look into this for you. Sadly, we are unable to trace any previous contact from you. We can confirm that we do have an active phone line which phone is open Monday to Friday and this information can be found on our website. One of our Team has reached out to you over email so they can look to resolve your enquiry for you. Best Wishes Tower

Posted 2 years ago

“Great start will be enjoying lots of different ways to cook Breakfast so far Brilliant”

Helpful Report

Posted 2 years ago

Hello Mai, It was wonderful to read your 5 star comments about your Air Fryer. Thanks for choosing Tower for your valuable order. If you have any enquiries in the future our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Brilliant desk top fan. Looks good as well. Pink and gold. Very girly..”

Helpful Report

Posted 2 years ago

Hello Joy, It was great to read your 5 star comments about your Tower Desk Top fan. Thanks for choosing Tower for your valuable purchase. Many thanks Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,759 reviews