Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,788 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,788 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Leanne Carrick

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very stylish fan. Works very well. Arrived very quickly, pleased either price and service”

Helpful Report

Posted 2 years ago

Hi Shirley, Thanks for your kind words about your Tower fan. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Megan was very helpful in dealing with my request. She was professional throughout and brought my enquiry to a satisfactory conclusion.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your comments and 5-star review. It's wonderful to hear how Megan was able to assist and resolve your query. We will be sure to pass your comments to Megan. Thanks again! Tower

Posted 2 years ago

“Beautiful looking machine can't wait to use it 👍👍👍”

Helpful Report

Posted 2 years ago

Hi Thanks for your kind words about your Tower product. Should you have any enquiries moving forward please feel free to contact our Customer Services Team. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Just used for the first time, really easy to get the hang of straight away very happy with the sizing also plenty of room in both very empressesd”

Helpful Report

Posted 2 years ago

Hi Shaunagh, Thanks for your feedback about your recent purchase. We're pleased to hear that you are satisfied and please do get in touch with our Customer Support Team should you have any queries. Best Wishes Tower

Posted 2 years ago

“I bought the Tower Vizion air fryer 2 weeks ago it’s been amazing, so easy to use and cooks food beautifully. I’m completely loving my new addition to the kitchen.”

Helpful Report

Posted 2 years ago

Hi Marie, Thanks for your kind words about the purchase of your Tower Vizion Air Fryer. Everyone here at Team Tower was delighted you selected us for your valuable order. We look forward to you visiting our website very soon to check out our fantastic range of products available at very affordable prices. Best Wishes Tower

Posted 2 years ago

“Easy to use , cooks quicker, less smell from cooking. Healthier because of less fat and cheaper because of cooking time.”

Helpful Report

Posted 2 years ago

Hi John, Thanks for your comments and 5-star review. We're pleased to hear that you are enjoying your purchase and hope you make many great recipes. Best Wishes Tower

Posted 2 years ago

“I bought the 7 in 1 airfryer /steamer without cookery book. Others on line but not Combo. No telephone x bad site. How do I get one. Compared to Ninja you are a shower..get with it”

Helpful Report

Posted 2 years ago

Hello, Thank you for your comments. We're sorry to read that you were missing a recipe book with your appliance. Please note, not all products come with a recipe book. However, our Customer Service team are always readily available to look into this for you. Sadly, we are unable to trace any previous contact from you. We can confirm that we do have an active phone line which phone is open Monday to Friday and this information can be found on our website. One of our Team has reached out to you over email so they can look to resolve your enquiry for you. Best Wishes Tower

Posted 2 years ago

“Great start will be enjoying lots of different ways to cook Breakfast so far Brilliant”

Helpful Report

Posted 2 years ago

Hello Mai, It was wonderful to read your 5 star comments about your Air Fryer. Thanks for choosing Tower for your valuable order. If you have any enquiries in the future our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Brilliant desk top fan. Looks good as well. Pink and gold. Very girly..”

Helpful Report

Posted 2 years ago

Hello Joy, It was great to read your 5 star comments about your Tower Desk Top fan. Thanks for choosing Tower for your valuable purchase. Many thanks Keith - Group Customer Services Manager

Posted 2 years ago

“I love my air fryer love the rotisserie I've had it about a year now bought from b and m , only problem I have at the min the door keeps opening while it is cooking so I have to be near to check it doesn't open 😟”

Helpful Report

Posted 2 years ago

Hello Hayley, Thanks for your comments about your Tower Air Fryer. I was delighted to read your comments that you love your Air Fryer. I have arranged for one of my Leadership Team to contact you very soon regarding the issue with your door. Thanks again Keith - Group Customer Services Manager

Posted 2 years ago

“Fantastic customer service excellent products Very helpful staff Highly recommended”

Helpful Report

Posted 2 years ago

Hello Sadagat, It was great to read your 5 star comments about our Customer Services Team. Here at Tower we always place our wonderful customers at the heart of everything we do. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Able to use 2 compartments together different cooking times, finish together ❤️”

Helpful Report

Posted 2 years ago

Hi Mary Many thanks for your 5 star comments about your Tower Air Fryer. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Very powerful and loud fan. Almost too powerful to be honest.”

Helpful Report

Posted 2 years ago

“Very pleased with the fan it was easy to assemble ,and quite quiet .”

Helpful Report

Posted 2 years ago

“This fireplace is what we were looking for. Looks great in our reception room. It's exactly as described.”

Helpful Report

Posted 2 years ago

Hello Katerina, Many thanks for taking the time to leave your 5 star comments. We were delighted to read your Fireplace has made a great addition to your reception room. Kindest regards Keith - Group Customer Services Manager

Posted 2 years ago

“As advertised”

Helpful Report

Posted 2 years ago

Hi Vilma, It was great to read your comments about your Tower product being as you expected. Thanks for choosing Tower for your valuable order which is greatly appreciated. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Great shop for bakeware”

Helpful Report

Posted 2 years ago

Hello, Thanks for your 5 star comments - we hope you visit our Tower website again very soon to see our great range of products. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Steam mop left my kitchen floor soaking wet, had to get on my knees to dry the floor. Literally used for 5 minutes. Everything back in original box and packaging, told no returns due to being used..why would I buy and not open? How would I know if it was any good or not?? Never had this before. Not a great example of Tower purchase for me I'm afraid....won't be using again. Now sat in the box in my cupboard...back to shark, more money but great products and customer service.”

Helpful Report

Posted 2 years ago

Hi Claire, Thanks for your comments. Here at Tower we readily welcome the feedback and comments from our customers. This allows us to review our products and processes as part of our Continuous Improvement Strategy. It also allows us to provide a balanced response to the comments left. I was disappointed to read about the difficulties you have experienced in using your product. Having reviewed our communications we did clarify that you can return your product. We did confirm your return may be subject to a usage fee should no fault be found with your product. We are awaiting confirmation from you as to whether you wish to return your product and we look forward to receiving your confirmation. I trust this clarifies the communication we forwarded to you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“The lettering on the timer and temperature controls getting rubbed off - Tower said take it back to the retailer has stopped trading so I have a fryer we cannot get accurate cooking times and temperature”

Helpful Report

Posted 2 years ago

Hi Chris It was disappointing to read your comments about your recent contact with Tower Customer Services. Your product is supported by a fixed 12 month warranty scheme from the retailer where you originally purchased your product from. I was sorry to learn that this retailer has ceased trading. When we were made aware of your update we have requested further information from you in a bid to fully resolve your enquiry - this information remained outstanding on your part as of this morning. We look forward to receiving the required information which will allow us to resolve your enquiry. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Unfortunately it’s not great and I’ve been advised that I can’t receive a refund as it’s been used once. Currently now sitting in a box waste of £109 I’ve been told I can’t have a refund so can’t answer the refund question”

Helpful Report

Posted 2 years ago

Dear Rosemary, It was disappointing to read your comments about your return request for your Tower Vacuum Cleaner. I would like to take this opportunity to confirm that at no point have we mentioned that you are unable to have a refund for your product. To clarify the return / refund process one of my Leadership Team will be contacting you within the next 24 hours. Regards Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,788 reviews