Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,759 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,759 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“5 out of 5 brilliant bbq well worth the money”

Helpful Report

Posted 2 years ago

Hello Peter, Many thanks for your 5 star comments about your Tower BBQ. Everyone here at Tower was delighted you selected us to make your valuable purchase. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Such a good product! Was resistant to an air fryer for so long but this is such great value for money and now we use it everyday!”

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Posted 2 years ago

Hi Samantha, Many thanks for your 5 star comments about your Tower Air Fryer. Our Air Fryers have been very popular over recent months and I'm delighted to read how you are using yours everyday. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Thanks I like the product”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star comments and for being a great customer of Tower. We hope you visit our website again very soon to check out our fantastic range of products. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Fantastic product”

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Posted 2 years ago

Hi Susan, Many thanks for your 5 star comments and for choosing Tower to make your valuable purchase. Please be assured our Customer Services Team are always on hand to help with any enquiries you may have in the future. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Great Tower products.. We bought a table fan.. Pink and gold. Lovely girly colour. Works really well. With these very hot stuffy weather. Did the trick.”

Helpful Report

Posted 2 years ago

Hi Joy Thanks for your wonderful comments - I was delighted to read your comments about how your Tower Table Fan did the trick during this hot weather we are experiencing. Please be sure to visit our website again very soon to see our great range of products. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Just bought your product today and already I am enjoying it. Its so much better than our previous fryer!”

Helpful Report

Posted 2 years ago

Hi Thanks for your kind words about your Tower Air Fryer. I was pleased to read how you are enjoying using your Air Fryer. Thanks for choosing Tower for your valuable order. Keith - Group Customer Services Manager

Posted 2 years ago

“Haven't received it yet & it's been almost 3 weeks”

Helpful Report

Posted 2 years ago

HI Lynsey, Thanks for taking the time to leave your comments. I was sorry to learn about the unusual delays you have experienced with your delivery - rest assured this is not the normal level of service provided by our courier partners. Rest assured one of our Customer Services Team are investigating this for you and will be in touch to fully resolve your enquiry. Once again please accept my sincere and personal apologies for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Fab so glad I bought one”

Helpful Report

Posted 2 years ago

Hello Clare, Thanks for your 5 star comments about your Tower product. Everyone here at Tower was delighted you selected Tower for your valuable order. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent product”

Helpful Report

Posted 2 years ago

Hi Louise, It was wonderful to receive your 5 star comments about your Tower product. Here at Tower we pride ourselves on offering quality products at affordable prices supported by great customer service. Should you have any enquiries in the future we'd love to hear from you. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Brilliant bbq only used outside so far but cooks really well easy to build. Price was good too compared to another brand we had brought and it broke after 4 uses. Highly recommend easy to clean”

Helpful Report

Posted 2 years ago

Hi Nicola, Many thanks for your 5 star comments about your Tower BBQ. It was wonderful to read how easy you found your BBQ to set up. Rest assured if you have any enquiries moving forward our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 2 years ago

“5stars great product cooks well controable heat makes cooking easier”

Helpful Report

Posted 2 years ago

Hi Tony Many thanks for your 5 star comments about your Tower product. Everyone here at Tower HQ really appreciates your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“All good only the legs aren't great bit flimsy”

Helpful Report

Posted 2 years ago

“Very impressed with BBQ, plug in and go! +++”

Helpful Report

Posted 2 years ago

Hi Carys, Thanks for your 5 star comments. We hope the sun shines so you can really enjoy cooking delicious meals on your Tower BBQ. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent product, all comes apart to clean, easy to assemble, amazing, would definitely recommend,all goes back in box to store, great price too under £40”

Helpful Report

Posted 2 years ago

Hi Sonia, It was lovely to read your 5 star review about your Tower product. Thanks for your valuable recommendation - we hope you visit our website again soon to see our great range of products. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Yhis is brilliant quick to set up easy too use and plenty of cooking space”

Helpful Report

Posted 2 years ago

Hi Greg, Thanks for your 5 star comments about your Tower product. We were delighted to read your kind words - thanks for selecting Tower for your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Great overall air fryer for the price, would have given 5 stars but after 10 months the timer button broke off, Argos exchanged without quibble. Also was able to take out extended warranty with Tower at no extra cost .”

Helpful Report

Posted 2 years ago

Hello, Many thanks for taking the time to leave your valuable comments about your Tower Air Fryer. Here at Tower we love reading our customers comments and reviews which allow us wherever we can to improve our products and services. We are so proud of the supporting warranty associated with our products and in the rare event of a fault it gives our customers the peace of mind that their product is protected. Thanks again. Keith - Group Customer Services Manager

Posted 2 years ago

“Airfryer purchased from ideal world. Cannot find anything wrong with the product as yet. Unfortunately website will not allow me to extend warranty. Just keep getting message cannot find product. So happy with product (so far), but not so happy with the warranty registration system.”

Helpful Report

Posted 2 years ago

Hi Jeff Many thanks for taking the time to leave your comments about your Tower Air Fryer. I was sorry to learn you had difficulties registering the extended warranty for your product. I have arranged for one of our Customer Services Team to contact you to ensure your products warranty is fully registered. Regards Keith - Group Customer Servcies Manager

Posted 2 years ago

“Would definitely recommend the Tower 3100W Steam Iron. Irons smoothly and quickly.”

Helpful Report

Posted 2 years ago

HI Thanks for your 5 star comments and your wonderful recommendation of your Tower 3100W Steam Iron. Rest assured our Customer Services Team are available should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Very happy with the product and great value for money”

Helpful Report

Posted 2 years ago

Hello Linda, It was wonderful to receive and read your comments. Here at Tower we always provide quality products, at affordable prices supported by great Customer Service. We hope you visit our website again very soon. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“A good inexpensive grill. Very convenient, when used outside in the wind, it is necessary to additionally put cover.”

Helpful Report

Posted 2 years ago

Hi Yurii, Many thanks for your kind words about your Tower product. We were delighted you picked Tower to make your valuable purchase. Regards Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,759 reviews