Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,759 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,759 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic airfryer would recommend it to everyone.”

Helpful Report

Posted 2 years ago

Hello Thomasina, Many thanks for your 5 star comments about your Tower Air Fryer. We also think our Air Fryers are fantastic too !!! Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Oh i love it i can cook chips and meat and they done at same time., instead of cooking chips then the meat, then having to reheat chips in microwave when heat is done, double tower is 100% percent fantastic”

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Posted 2 years ago

Hello Triens, Thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. Our Air Fryers are so versatile and I was delighted to read how you have been using yours. Rest assured our Customer Services Team are always available to help with any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Its very handy to use”

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Posted 2 years ago

Hi Many thanks for taking the time to leave your 5 star comments and for choosing Tower to make your purchase which is greatly appreciated. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Can't understand why I didn't use one before best purchase I have made 5”

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Posted 2 years ago

Hi Stuart, Many thanks for your 5 star comments. Everyone at Tower HQ was delighted you picked us for your valuable purchase. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Thanks again Keith - Group Customer Services Manager

Posted 2 years ago

“Loved it. So easy to put together and cook in.”

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Posted 2 years ago

Hi David, It was great to read your comments about how much you love your Tower product. Thanks for choosing Tower for your valuable purchase which is greatly appreciated. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Good quality cover which fits my Tower Orb BBQ perfectly. Well priced too.”

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Posted 2 years ago

Hi Susan, I was delighted to read your comments about the cover for your Tower Orb BBQ. Thanks for choosing Tower for your valuable purchase. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I recently purchased a small Tower electric steamer and it is just perfect for me as I live alone, I have used it and it steams vegetables perfectly is easy to clean and takes up little space in my kitchen.”

Helpful Report

Posted 2 years ago

Hello Dorothy, Thanks for taking the time to leave your kind words about your Tower Steamer. It was great to read how your Streamer has made a perfect addition to your kitchen. If you need any help in the future our Customer Services Team would love to hear from you. Take care Keith - Group Customer Services Manager

Posted 2 years ago

“Ordered a bbq almost two weeks ago, not arrived and had zero communication other than the initial order email. Delivery was stated as ‘3-5 days’. Contacted their support twice and no reply - shocking there is no customer support phone number.”

Helpful Report

Posted 2 years ago

Hi Seb, Thanks for your valuable review. Here at Tower we appreciate our customers feedback and comments which allows us to amend our products and services wherever appropriate. It also allows us to provide a balanced response. Having reviewed your enquiry I must apologise for the delays caused by our courier partners - rest assured your issue will be addressed at our next service meeting. It was disappointing to read your comments about our Customer Service - on receipt of your message we did confirm the timescales as to when you could expect a response from us. In addition we did make a polite request not to send any duplicate messages as this only hinders our ability to respond to your messages in the shortest possible time. I was pleased to read we have been in contact with you inside our agreed timescales and provided details of your parcels tracking number. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Good product”

Helpful Report

Posted 2 years ago

Hi Seamus, Many thanks for your 5 star comments and indeed your valuable order which is appreciated by everyone here at Tower HQ. We hope you visit our Tower website again very soon. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Really nice size as our last one was rather large,we never used the 1000 watt power we just stuck with the 800 power level but with this new Tower one we have a lot more workspace.”

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Posted 2 years ago

HI Many thanks for your 5 star comments about your Tower product. We are very proud of our product range and we hope you enjoy using your product. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Haven't received it, what's going on, extremely disappointed”

Helpful Report

Posted 2 years ago

Hi Sheila, Many thanks for taking the time to leave your valuable comments about your delivery experience. I was sorry to learn of the delays you have encountered and must offer my sincere and personal apologies. Our courier partners work hard to ensure thousands of our customers receive their parcels every day. On rare occasions items may go astray and when they do we have robust processes in place to resolve our enquiries as soon as possible. I was pleased to learn of of our Customer Services Team has been in contact with you to agree a resolution to your enquiry. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I never received my item. Now waiting on refund. I will never order from Tower again, customer service is atrocious.”

Helpful Report

Posted 2 years ago

Dear Charlotte, Thanks for taking the time to leave your valuable feedback. Here at Tower we readily welcome our customers feedback and comments which allows us to continuously improve our products and services. I was sorry to read about your poor delivery experience. Our courier partners work hard to ensure thousands of our customers receive their parcels safely and on time so your experience was certainly a rare occurrence. Rest assured this will be fed back to our courier partners at our next service review meeting. Arrangements have been made to process your refund - within our latest communication to you we did advise to allow up to 10 working days for your refund to be received back to the original payment method used at the point of your order. It only leaves me to once again apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“I have many Tower small kitchen appliances in my kitchen & can not find fault with any. My recent purchase from Tower direct website was very easy to place, very quickly delivered & packaged very well.”

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Posted 2 years ago

Hi Heather Thanks for your kind words about your recent order and delivery experience from Tower - I was pleased to read this was a smooth one. Many thanks for being such a loyal customer of Tower - we hope you visit our website again very soon. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Just purchased the Tower T17039 air fryer and we're so glad we did it's a fantastic accessory to the kitchen I can't believe how versatile it is and would certainly recommend everyone to get one, no more waiting for a costly oven to preheat just put it in the air fryer, Thanks Tower.”

Helpful Report

Posted 2 years ago

Hi Martin, Thanks for your wonderful comments and indeed your valuable purchase of your Air Fryer from Tower. It was great to read how your Air Fryer has made a great addition to your kitchen. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Nice BBQ looks good could do with being a bit sturdier but if careful will be ok. Very quick delivery and good price”

Helpful Report

Posted 2 years ago

Hello Susan, Thanks for getting in touch about the delivery experience of your Tower BBQ. I was delighted our courier partners delivered your BBQ safely and in good time. With best wishes, Keith - Group Customer Services Manager

Posted 2 years ago

“Very happy.really like fact you can easily spin round to avoid steam/vapour going near electric sockets....”

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Posted 2 years ago

Hi Iain, Many thanks for your 5 star comments about your Tower product. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“I've had a single basket air fryer for a few years and decided to opt for the Tower double basket. I am well impressed. It cooks two different foods at the same time to perfection. It's also easy to clean.”

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Posted 2 years ago

Hi Chris, Thanks for your 5 star comments and for choosing Tower to make your purchase. We are also impressed by our Air Fryers !!! Rest assured if you have any enquiries our Customer Services Team would love to hear from you. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Absolutely fantastic easy to assemble easy to use.👍👍”

Helpful Report

Posted 2 years ago

Hello Chris, Thanks for your 5 star comments about your Tower product. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Ordered and delivered in 2 days great service. Made our first soup that day and it was fantastic, used it regular since then, highly recommend this product.”

Helpful Report

Posted 2 years ago

Hi Raymond. It was wonderful to read your kind words about your Tower product. Thanks for choosing Tower to make your valuable purchase which is greatly appreciated. Should you have any enquiries in the future please do get in touch. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Recently purchased a tower air fryer,looking forward to trying it out soon........”

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Posted 2 years ago

Hi Thanks for taking the time to leave your valuable comments. We hope yo enjoy using your Tower Air Fryer. If you do have any enquiries our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,759 reviews