Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,759 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,759 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Faulty item no customer service response after 6 days. Don't use”

Helpful Report

Posted 2 years ago

Hi Thanks for leaving your valuable comments about your recent contact with Tower Customer Services. Here at Tower we readily welcome our customers feedback and comments as it supports our Continuous Improvement Strategy for our products and services. Comments also allow us to provide a balanced response to our customers feedback. Having investigated your enquiry personally I can confirm safe receipt of your message. Upon receipt of your message you will have received confirmation of when you could expect a reply from us. In addition we made a polite request not to send duplicate messages as this only hinders our ability to effectively respond to your enquiry in the shortest possible time. Sadly we have received 3 messages in total from you - one of our Customer Services Team will be contacting you within the next 24 hours which is well within the original response times we quoted on our acknowledgement message. It only leaves me to sincerely apologise for any shortfall in our customer service delivery you may have perceived. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“The tower mini deep fryer is amazing the colour when frying is all the same and I can control the temperature of the oil which is very good too. Definitely recommend it m.”

Helpful Report

Posted 2 years ago

Hello Mrs Patel, It was wonderful to read your comments about your Tower product. Thanks for your valuable purchase and for your kind recommendation. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Very happy with my purchase. Speedy delivery Thank-you 😀”

Helpful Report

Posted 2 years ago

Hello Linda, Many thanks for your kind words about your positive order and delivery experience with Tower. We were delighted to read our courier partners delivered your parcel safely and on time. Should your have any enquiries moving forward our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Brilliant air fryer I’ve bought another to use in my caravan. Not using my oven since buying my first tower air fryer nearly 3 years ago. Really good value too.”

Helpful Report

Posted 2 years ago

Hello Thanks for your wonderful comments about your Tower Air Fryer. Everyone here at Tower HQ was delighted that you came back to us to purchase your second Air Fryer. With our best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“No Chinese items for me I buy British whenever possible, plus it was manufactured in the town I was born. Proud to buy British. Thank you.”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star comments about your Tower product. Here at Tower we are very proud of our heritage with our Great British designs, innovation and excellence since 1912. We hope you visit our website again very soon. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Items were delivered very quickly. Impressive.Thanks so much”

Helpful Report

Posted 2 years ago

Hi Many thanks for choosing Tower to make your valuable purchase. We were delighted to read about your smooth order and delivery experience. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Easy to use airfryer. Simple instructions and minimal packaging. A great product at a great price”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. We were delighted to read you are finding your Air Fryer easy to use - rest assured our Customer Services Team are always available should you require any assistance in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Twin drawer air fryer:: love this piece of kitchen equipment and use it nearly everyday. I feel it is a saver on electricity and especially live the succulent grilled chicken. So easy to use out of the box - love it. Cheers, Max”

Helpful Report

Posted 2 years ago

Hello Max, What wonderful 5 star comments to receive about your Tower Air Fryer !! Everyone here at Tower was delighted to read your review - thanks for choosing Tower for your valuable purchase. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“5 is the rating I would give. Its easy to set up and been used both indoors and outside in the garden. Heats up very quickly and temperature is easily adjusted.”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your valuable review about your Tower product. Our customers feedback and comments are very important to us and we really appreciate your 5 star rating. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I'm v pleased with the recent purchase in RGold tapered at the base it's Great! Heats up quickly really hot & brand new. "Cheers to that."”

Helpful Report

Posted 2 years ago

Hi Suzie, Thanks for your kind words about your Tower Rose Gold kettle. We hope you visit our website again very soon Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Just purchased your air fryer and tried some frozen chips as a start very pleased with the results not sure about the grill plate and can’t see any mention in the manual”

Helpful Report

Posted 2 years ago

Hi Maggie Many thanks for your 5 star comments and indeed for your valuable purchase of your Air Fryer - we were all delighted you selected Tower. Rest assured our Customer Services Team are always available to help with any enquiry you may have. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent well made product and easy to use and it was easy to order on there website”

Helpful Report

Posted 2 years ago

Hi Thanks for your kind 5 star review about your Tower product and indeed how you used our website. Here at Tower we love hearing our customers feedback which always allows us to improve our products and services. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Looks nice and fast at boiling. 5 star”

Helpful Report

Posted 2 years ago

Hi Ronald, Many thanks for taking the time to leave your 5 star comments about your Tower product. Everyone here at Tower really appreciates your valuable order. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Tried fry’s on fixed settings and they were perfect what more can I say very satisfied”

Helpful Report

Posted 2 years ago

Hello Gerrard, It was wonderful to read your comments about how you've used your Tower Air Fryer. Our Air Fryers are so versatile and we hope you enjoy cooking more delicious meals. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Customer service turn around very poor. Bought a machine 29th April, on third "cook" we wanted to use Smart Cook and the machine just went mental, changing times, temperatures, switching the light on, then off, then on, etc. Kept beeping. Sent message via website, still waiting on first email return about the issue 9+ days later. (I also had a separate thread about a return and CS replied on the "problem" email about the return). Nothing in the manual to say if this is right (I doubt it as times and temperatures change on both fryers and the light comes on and goes off on its own accord in #2 which hadnt started cooking) No telephone number on the site, no LiveChat. So I have to wait and wait for a reply.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your comments regarding your recent contact with Tower Customer Services. We were sorry to read your comments - all customer feedback is investigated to allow us to improve our products and services as well as allowing us to provide a balanced response. Our Customer Service Team are readily available to help our customers via email and telephone - our telephone contact details are shown in the User Manual of your product as well as your delivery invoice. Having had the opportunity to investigate your comments, upon sending your initial message to us we did acknowledge safe receipt of your enquiry as well as indicating when you could expected a response from us. We also made a polite request to avoid sending duplicate and chase emails as this only hinders our ability to successfully resolve your enquiry in the shortest possible time Sadly due to multiple messages being received from you this hindered our ability to resolve your enquiry. I am pleased to confirm we have contacted you today requesting additional information from you to allow us to resolve your enquiry. This message was sent within the original timescales we quoted to you when we received your first message. It only leave me to sincerely apologise for any perceived shortfall in the service we provide. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I’m a bit disappointed with the appliance as it doesn’t seem to brown very well. If I leave the sandwich in longer , rather than it going extra brown, it just makes the sandwich very hard. I’ve had many sandwich makers over the years, including a George Foreman and a Marks & Spencer own brand and a few others and the Tower is the only one that I’ve found unsatisfactory. Kind regards Valerie”

Helpful Report

Posted 2 years ago

“Just purchased the fuel Tower air fryer. I love it! Makes cooking a meal for the four of us a breeze. The meal option where it’s sorts out turning on the other basket is brilliant. Really happy.”

Helpful Report

Posted 2 years ago

HI Sharon, Thanks for your wonderful 5 star comments about your Air Fryer. Everyone here at Tower HQ really appreciates your valuable order. Keith - Group Customer Services Manager

Posted 2 years ago

“The product does everything the box says it does. You need to read the instructions carefully before using but it doesn't take an Einstein to understand them. All in all very good value for money”

Helpful Report

Posted 2 years ago

Hi David, Thanks for taking the time to leave your comments about your Tower product - we were delighted to read it was as you expected. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Very useful plate. Thought would fit into sides of airfryer snug ,but no worries. Very good quality and good weight to it.Easy to clean.”

Helpful Report

Posted 2 years ago

Hi Romina, Many thanks for taking the time to leave your kind words about your Tower Air Fryer. Everyone here at Tower HQ really appreciates your comments as well as your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“This missus absolutely loves it. Has used it everyday since buying it for her. Great machine, would recommend it.”

Helpful Report

Posted 2 years ago

Hi Jon, Thanks for your 5 star comments and for choosing Tower to make your valuable purchase. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,759 reviews