Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,759 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,759 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My wife has told me she would have liked a handle to remove the trays when hot.She is finding hard to sink both ovens together.She also finding hard to set the timer.She said she is happy with it what she has cooked so far. Do you do handles. Recipe books.”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your comments. I have made arrangements for one of our Customer Services Team to contact you within the next 24 hours to discuss your enquiry. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Over the moon with the BBQ.ordered it and it was delivered the next day.very pleased with the product.”

Helpful Report

Posted 2 years ago

Hi, It was great to read your 5 star comments about the order and delivery experience for your Tower BBQ. Thanks for choosing Tower to make your valuable purchase. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Good product makes day to day life easier”

Helpful Report

Posted 2 years ago

Hi Ben, Thanks for your 5 star comments about your Tower product, Everyone here at Tower HQ really appreciates your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I wish I bought a duel air fryer months ago not had the oven or hob on since I got it”

Helpful Report

Posted 2 years ago

Hi Kay Thanks for choosing Tower for the purchase of your Air Fryer. We hope you continue to enjoy using your Air Fryer - should you have any enquiries our Customer Services Team are always available to help. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Speedy deliver. No issues.”

Helpful Report

Posted 2 years ago

Hi Siobhan, Thanks for taking the time to leave your 5 star comments. We were delighted to read your delivery experience by our courier partners was a smooth one. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Very nice Thankyou”

Helpful Report

Posted 2 years ago

Hi John, Many thanks for choosing Tower to make your purchase. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Had a microwave with three year warranty. After a year of use started to show rust on inside of door. Tower, after I send relevant evidence, sent out a new microwave with apologies. Prompt and efficient response.”

Helpful Report

Posted 2 years ago

Hello Mrs Case, Thanks for your 5 star comments about your recent contact with Tower. Our products warranty provides our customers with peace of mind in the rare event that a fault should occur with their product. I was delighted to read our Customer Services Team had resolved your enquiry to your satisfaction. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Brilliant, glam looks amazing!!”

Helpful Report

Posted 2 years ago

Hi Sue, It was wonderful to read your 'brilliant' comments about your Tower product. Everyone was here at Tower HQ was delighted that you picked us for your purchase. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Thanks again Keith - Group Customer Services Manager

Posted 2 years ago

“good company”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star comments about Tower. We really appreciate you choosing Tower for your valuable purchase. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“The seal was not what I needed so I had to buy another pressure cooker. I think the website is not very well designed to find the right part for the product you own.”

Helpful Report

Posted 2 years ago

“This cooked a leg of lamb using the ace temperature in about 20 minutes well impressed with the product and will be recommended to all my friends and family”

Helpful Report

Posted 2 years ago

Hello, Many thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. Our Air Fryers are so versatile and the leg of lamb you cooked sounds delicious. Thanks for recommending Tower to your friends and family. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Bought for my holiday home. Brilliant for speedy cooking rather than the painfully slow caravan oven! Very small but I knew this and still able to do a two person casserole in it. Or two pies! Low voltage so no issues with tripping the electric.”

Helpful Report

Posted 2 years ago

Hi Clare, I was delighted to read your 5 star comments about your Tower product. It was great to read how versatile your product has been for you using it in your caravan. Thanks for choosing Tower to make your valuable purchase. Keith - Group Customer Services Manager

Posted 2 years ago

“Good weight to hold - not too heavy, boils quickly, pours without spilling or spitting. So glad I chose this kettle.”

Helpful Report

Posted 2 years ago

Hi Wendy It was lovely to read your kind words about your Tower kettle. We were delighted you selected Tower to make your valuable purchase. Rest assured our Customer Services Team are always available should you have any queries moving forward. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Happy to say got great customer service.had a promble with 1 of my tray missing when i bough my air fryer.contacked them .and they were more than happy to help.”

Helpful Report

Posted 2 years ago

Hello Claire, Thanks for your kind words about our Customer Services Team. Here at Tower we always place the customer at the heart of everything we do and I was delighted we resolved your enquiry to your complete satisfaction. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Product turned up broken due to poor packaging. Trying to communicate with the company to get replacements or a refund has not been made easy. Disappointed.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your valuable comments about the delivery experience for your recent Tower order. I was sorry to see the damage to your product which is not to our usual high standards of delivery by our courier partners. Here at Tower we readily welcome our customers feedback and comments which allows us to improve our products and services as part of our Continuous Improvement Strategy. I was pleased to learn our Customer Services Team have been in contact with you within the agreed timescales we mentioned upon our initial acknowledgement of you reporting the damage. It only leaves me to sincerely apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Great kettle fantastic price arrived so quick which was great I always buy tower products very happy thanks”

Helpful Report

Posted 2 years ago

Hello Evelyn, Many thanks for your 5 star comments about your Tower kettle. We were delighted you selected Tower for your valuable purchase. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“This is the best vacuum cleaner I’ve ever purchased. Lightweight and easy to use with plenty of useful attachments. The pet hair brush has been invaluable”

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Posted 2 years ago

Hello Vince, We were delighted to read your 5 star comments about your Tower Vacuum Cleaner. Thanks for choosing Tower for your valuable purchase which is greatly appreciated by everyone here. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Great choice at reasonable prices.”

Helpful Report

Posted 2 years ago

Hi Alison Thanks for your 5 star comments and for choosing Tower for your valuable purchase. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Was unaware of Tower until we started to look for an Air Fryer. Their range received very good reviews on several websites so we bought ours on offer at Tesco. Very pleased and use it all the time. Great results from fish, chicken, burgers, bacon, chips and even fried eggs. Get one you won't regret it!”

Helpful Report

Posted 2 years ago

Hi Geoffrey, It was wonderful to read your 5 star comments and recommendation about Towers Air Fryers. We were delighted you choose Tower for your purchase. Rest assured our Customer Services Team are on hand should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“We are now on our second airfryer the Light failed after approximately one month now the light has failed on the replaced air fryer . Is this a common fault and can the light be replaced. bobdavey3@gmail.com”

Helpful Report

Posted 2 years ago

Hi Thanks for your comments regarding your Air Fryer. I was sorry to learn about the rare issue which you have experienced. I have arranged for one of my Customer Services Team to contact you within the next 48 hours in a bid to resolve your enquiry. Regards Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,759 reviews