Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,788 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,788 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Leanne Carrick

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All good only the legs aren't great bit flimsy”

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Posted 2 years ago

“Very impressed with BBQ, plug in and go! +++”

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Posted 2 years ago

Hi Carys, Thanks for your 5 star comments. We hope the sun shines so you can really enjoy cooking delicious meals on your Tower BBQ. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent product, all comes apart to clean, easy to assemble, amazing, would definitely recommend,all goes back in box to store, great price too under £40”

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Posted 2 years ago

Hi Sonia, It was lovely to read your 5 star review about your Tower product. Thanks for your valuable recommendation - we hope you visit our website again soon to see our great range of products. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Yhis is brilliant quick to set up easy too use and plenty of cooking space”

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Posted 2 years ago

Hi Greg, Thanks for your 5 star comments about your Tower product. We were delighted to read your kind words - thanks for selecting Tower for your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Great overall air fryer for the price, would have given 5 stars but after 10 months the timer button broke off, Argos exchanged without quibble. Also was able to take out extended warranty with Tower at no extra cost .”

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Posted 2 years ago

Hello, Many thanks for taking the time to leave your valuable comments about your Tower Air Fryer. Here at Tower we love reading our customers comments and reviews which allow us wherever we can to improve our products and services. We are so proud of the supporting warranty associated with our products and in the rare event of a fault it gives our customers the peace of mind that their product is protected. Thanks again. Keith - Group Customer Services Manager

Posted 2 years ago

“Airfryer purchased from ideal world. Cannot find anything wrong with the product as yet. Unfortunately website will not allow me to extend warranty. Just keep getting message cannot find product. So happy with product (so far), but not so happy with the warranty registration system.”

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Posted 2 years ago

Hi Jeff Many thanks for taking the time to leave your comments about your Tower Air Fryer. I was sorry to learn you had difficulties registering the extended warranty for your product. I have arranged for one of our Customer Services Team to contact you to ensure your products warranty is fully registered. Regards Keith - Group Customer Servcies Manager

Posted 2 years ago

“Would definitely recommend the Tower 3100W Steam Iron. Irons smoothly and quickly.”

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Posted 2 years ago

HI Thanks for your 5 star comments and your wonderful recommendation of your Tower 3100W Steam Iron. Rest assured our Customer Services Team are available should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Very happy with the product and great value for money”

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Posted 2 years ago

Hello Linda, It was wonderful to receive and read your comments. Here at Tower we always provide quality products, at affordable prices supported by great Customer Service. We hope you visit our website again very soon. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“A good inexpensive grill. Very convenient, when used outside in the wind, it is necessary to additionally put cover.”

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Posted 2 years ago

Hi Yurii, Many thanks for your kind words about your Tower product. We were delighted you picked Tower to make your valuable purchase. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Fantastic airfryer would recommend it to everyone.”

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Posted 2 years ago

Hello Thomasina, Many thanks for your 5 star comments about your Tower Air Fryer. We also think our Air Fryers are fantastic too !!! Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Oh i love it i can cook chips and meat and they done at same time., instead of cooking chips then the meat, then having to reheat chips in microwave when heat is done, double tower is 100% percent fantastic”

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Posted 2 years ago

Hello Triens, Thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. Our Air Fryers are so versatile and I was delighted to read how you have been using yours. Rest assured our Customer Services Team are always available to help with any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Its very handy to use”

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Posted 2 years ago

Hi Many thanks for taking the time to leave your 5 star comments and for choosing Tower to make your purchase which is greatly appreciated. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Can't understand why I didn't use one before best purchase I have made 5”

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Posted 2 years ago

Hi Stuart, Many thanks for your 5 star comments. Everyone at Tower HQ was delighted you picked us for your valuable purchase. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Thanks again Keith - Group Customer Services Manager

Posted 2 years ago

“Loved it. So easy to put together and cook in.”

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Posted 2 years ago

Hi David, It was great to read your comments about how much you love your Tower product. Thanks for choosing Tower for your valuable purchase which is greatly appreciated. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Good quality cover which fits my Tower Orb BBQ perfectly. Well priced too.”

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Posted 2 years ago

Hi Susan, I was delighted to read your comments about the cover for your Tower Orb BBQ. Thanks for choosing Tower for your valuable purchase. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I recently purchased a small Tower electric steamer and it is just perfect for me as I live alone, I have used it and it steams vegetables perfectly is easy to clean and takes up little space in my kitchen.”

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Posted 2 years ago

Hello Dorothy, Thanks for taking the time to leave your kind words about your Tower Steamer. It was great to read how your Streamer has made a perfect addition to your kitchen. If you need any help in the future our Customer Services Team would love to hear from you. Take care Keith - Group Customer Services Manager

Posted 2 years ago

“Ordered a bbq almost two weeks ago, not arrived and had zero communication other than the initial order email. Delivery was stated as ‘3-5 days’. Contacted their support twice and no reply - shocking there is no customer support phone number.”

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Posted 2 years ago

Hi Seb, Thanks for your valuable review. Here at Tower we appreciate our customers feedback and comments which allows us to amend our products and services wherever appropriate. It also allows us to provide a balanced response. Having reviewed your enquiry I must apologise for the delays caused by our courier partners - rest assured your issue will be addressed at our next service meeting. It was disappointing to read your comments about our Customer Service - on receipt of your message we did confirm the timescales as to when you could expect a response from us. In addition we did make a polite request not to send any duplicate messages as this only hinders our ability to respond to your messages in the shortest possible time. I was pleased to read we have been in contact with you inside our agreed timescales and provided details of your parcels tracking number. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Good product”

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Posted 2 years ago

Hi Seamus, Many thanks for your 5 star comments and indeed your valuable order which is appreciated by everyone here at Tower HQ. We hope you visit our Tower website again very soon. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Really nice size as our last one was rather large,we never used the 1000 watt power we just stuck with the 800 power level but with this new Tower one we have a lot more workspace.”

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Posted 2 years ago

HI Many thanks for your 5 star comments about your Tower product. We are very proud of our product range and we hope you enjoy using your product. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Haven't received it, what's going on, extremely disappointed”

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Posted 2 years ago

Hi Sheila, Many thanks for taking the time to leave your valuable comments about your delivery experience. I was sorry to learn of the delays you have encountered and must offer my sincere and personal apologies. Our courier partners work hard to ensure thousands of our customers receive their parcels every day. On rare occasions items may go astray and when they do we have robust processes in place to resolve our enquiries as soon as possible. I was pleased to learn of of our Customer Services Team has been in contact with you to agree a resolution to your enquiry. Regards Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,788 reviews