Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,882 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,882 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

Write Your review

Tell us how Tower made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product as I have a tower microwave which I’m happy with I will b buying more tower Products so far so good.”

Helpful Report

Posted 3 years ago

Hi Denzil, It was great to read your kind words about your recent Tower purchase which is greatly appreciated. We look forward to welcoming you back to the Tower website very soon. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Simply waste of money. Too much noice. Return requested but refused by company. As per them it is used now. Not happy at all.”

Helpful Report

Posted 3 years ago

Hi Many thanks for your comments. Here at Tower we welcome our customers feedback as it allows us to improve our products and services. It also allows us to provide a balanced response on behalf of Tower. I was disappointed to read your comments about your return request. Having reviewed your communications I can confirm at no point have Tower refused to accept your return request. Under the terms of your products warranty it does confirm if you no longer wish to keep your product you must contact us within 14 days and return your product to us in an unused condition in the original packaging and that there could be a handling fee as you no longer wish to retain your product. Our records indicate you did not accept the terms of our warranty and the return request information we provided remains outstanding. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“great product”

Helpful Report

Posted 3 years ago

Hi Mark, Many thanks for taking the time to leave your 5 star review about your Tower product. Rest assured our Customer Services Team are always available to help at any point in the future. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Their quite good so far but the smell of lemon doesnt seem to last atall once the packet and the bag is open. They are still really good though :) will keep purchasing them for my tower bin.”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5 star comments and your valuable order from Tower. We look forward to you revisiting our storefront again very soon. Keith - Group Customer Services Manager

Posted 3 years ago

“Very good”

Helpful Report

Posted 3 years ago

Hi Many thanks for your 5 star comments about your Tower product. We hope you visit our website again soon to see our fantastic range of products available. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“This is a fantastic machine, easy to use. Wish I had bought one sooner”

Helpful Report

Posted 3 years ago

Hello Elliej Many thanks for your kind words about your Tower Air Fryer. Everyone here at Tower HQ was delighted to read your comments Thanks for choosing Tower for your purchase. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Great for frozen chips. The cats pyjamas 👍”

Helpful Report

Posted 3 years ago

Hi Tony, Loved the 'cats pyjamas' comments about your Tower Air Fryer !!! Thanks for choosing us for your valuable order - should you have any enquiries in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 3 years ago

“The Tower Air fryer is fantastic. We got thus Air fryer for £100 off amazon. Upto now we have only cooked chicken and chips in it and we are looking for more stuff to cook in it. I would gladly tell my family and friends bout tower Air fryer.”

Helpful Report

Posted 3 years ago

Hi Many thanks for your wonderful 5 star review about your Tower Air Fryer. It was great to read about the delicious meals you have prepared. Rest assured our Customer Service Team are always available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 3 years ago

“The Tower Vortex Air Fryer is magic, it's so quick and simple, not just to use but to clean too! It's so high-tech it's like something out of Star-trek. Love it!”

Helpful Report

Posted 3 years ago

Hi Paul, It was wonderful to read your comments about your Tower Air Fryer. Here at Tower we are biased when it comes to our Air Fryers and we love them too !!! Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Love mine so easy to use indoors and out doors food tastes amazing of it”

Helpful Report

Posted 3 years ago

Hi Many thanks for your 5 star review about your Tower product. We really appreciate your valuable order - rest assured our Customer Services Team are always available should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Bought a new air fryer which tarnished within a couple of weeks. Tried to purchase spares which are not available yet and customer service couldn't even give a time when they will be in stock. Really disappointed would never purchase tower products again and will not recommend to anyone.”

Helpful Report

Posted 3 years ago

Hi Angela, Many thanks for your comments. Here at Tower we welcome customers comments and suggestions as this supports our Continuous Improvement Strategy. It also allows us to provide a balanced response on behalf of the organisation. I was disappointed and surprised to read your comments about your Air Fryer being tarnished after a short period of time. I can confirm safe receipt of your photographs you have forwarded to us - one of my Leadership Team will be contacting you very soon to confirm clarification of your enquiry and to provide details of how best to maintain and clean your Air Fryer. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“It is healthier and easy to use”

Helpful Report

Posted 3 years ago

Hi Harley, Many thanks for your 5 star comments about your Tower Air Fryer. It was great to read about how easy to use you are finding your Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Very good air frier, easy to use and clean. Cooks perfect. Fantastic buy.”

Helpful Report

Posted 3 years ago

Hello Vitor, It was wonderful to read your 5 star comments about your Tower Air Fryer. Thanks for choosing Tower for the purchase of your product - its greatly appreciated by everyone at Tower HQ. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I bought a mixer in March and 2 weeks ago the mixer stoped working. I reported this to you and you did not even have the courtesy to respond to me. I am still waiting to hear from you as to when you are going to replace the mixer. From the offset I should have returned the mixer because there was a fault in getting the top raised, but because I desparately wanted something to use at the moment I used it much to my distress. Can you kindly get in touch to settle this matter please”

Helpful Report

Posted 3 years ago

“Seems a great purchase for a lot less than ninja but same quality thank you “ Tower””

Helpful Report

Posted 3 years ago

Hi Trevor, Many thanks for your kind words and indeed your valuable purchase from Tower of your Air Fryer. Rest assured our Customer Services Team are readily available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 3 years ago

“I rate it 5 out of 5 its fantastic and I can use my pressure cooker again”

Helpful Report

Posted 3 years ago

Hi Annette, It was great to read your '5 out of 5' review. Rest assured our Customer Services Team would love to hear from you should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Great piece of kit! Awesome price on the sale and fast delivery. Customer service also great, I gave them a call as it doesn't come with a handle to remove baskets which is a bit odd! I found I could use my grill pan handle so that's sorted. Brilliant set up easy to use and clean. Presets are perfect timing. Found you can also layer the trays, just swap them half way through and everything browns evenly.”

Helpful Report

Posted 3 years ago

Hello Terry, Many thanks for your 5 star comments. Here at Tower we pride ourselves on providing quality products at affordable prices which are supported by fantastic Customer Service. With our best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Got mine today absolutely amazing cooked my food perfectly I definitely recommend this air fryer”

Helpful Report

Posted 3 years ago

Hello, Many thanks for your kind words and indeed for choosing Tower for the purchase of your Air Fryer. Here at Tower we love our Air Fryers too !!! Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Have bought 4 airfryers in the past, and this is by far the best. Esthetically pleasing, cooks lovely and easy to clean. However, the little rubber tabs on side of griddle come off when washing, nearly lost them down the sink. Couldn't leave a picture, site kept throwing me off”

Helpful Report

Posted 3 years ago

Hello Mrs PC, Thanks for your kind review about your Tower Air Fryer. We were delighted to read your comments. Rest assured our Customer Services Team are always available to help should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Thought I'd try out an air fryer so opted for the 2ltr manual air fryer had it a month or so now cooked French fries rib eye steak pork chops and beef burgers all turned out fine. Its easy to clean only downside I have to remove the 4 rubber tabs as I find they come off easily when cleaning nearly lost 1 down the sink other than that it's ok maybe provide spare ones if this should happen”

Helpful Report

Posted 3 years ago

Hi Brian, Thanks for taking the time to leave your valuable comments about your Tower Air Fryer. It was great to read about the delicious meals you have cooked. Rest assured your suggestion has been forwarded to our Product development Team for consideration - if you do have any enquiries moving forward our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.1 based on 5,882 reviews