Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,759 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,759 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love my air fryer love the rotisserie I've had it about a year now bought from b and m , only problem I have at the min the door keeps opening while it is cooking so I have to be near to check it doesn't open 😟”

Helpful Report

Posted 2 years ago

Hello Hayley, Thanks for your comments about your Tower Air Fryer. I was delighted to read your comments that you love your Air Fryer. I have arranged for one of my Leadership Team to contact you very soon regarding the issue with your door. Thanks again Keith - Group Customer Services Manager

Posted 2 years ago

“Fantastic customer service excellent products Very helpful staff Highly recommended”

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Posted 2 years ago

Hello Sadagat, It was great to read your 5 star comments about our Customer Services Team. Here at Tower we always place our wonderful customers at the heart of everything we do. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Able to use 2 compartments together different cooking times, finish together ❤️”

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Posted 2 years ago

Hi Mary Many thanks for your 5 star comments about your Tower Air Fryer. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Very powerful and loud fan. Almost too powerful to be honest.”

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Posted 2 years ago

“Very pleased with the fan it was easy to assemble ,and quite quiet .”

Helpful Report

Posted 2 years ago

“This fireplace is what we were looking for. Looks great in our reception room. It's exactly as described.”

Helpful Report

Posted 2 years ago

Hello Katerina, Many thanks for taking the time to leave your 5 star comments. We were delighted to read your Fireplace has made a great addition to your reception room. Kindest regards Keith - Group Customer Services Manager

Posted 2 years ago

“As advertised”

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Posted 2 years ago

Hi Vilma, It was great to read your comments about your Tower product being as you expected. Thanks for choosing Tower for your valuable order which is greatly appreciated. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Great shop for bakeware”

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Posted 2 years ago

Hello, Thanks for your 5 star comments - we hope you visit our Tower website again very soon to see our great range of products. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Steam mop left my kitchen floor soaking wet, had to get on my knees to dry the floor. Literally used for 5 minutes. Everything back in original box and packaging, told no returns due to being used..why would I buy and not open? How would I know if it was any good or not?? Never had this before. Not a great example of Tower purchase for me I'm afraid....won't be using again. Now sat in the box in my cupboard...back to shark, more money but great products and customer service.”

Helpful Report

Posted 2 years ago

Hi Claire, Thanks for your comments. Here at Tower we readily welcome the feedback and comments from our customers. This allows us to review our products and processes as part of our Continuous Improvement Strategy. It also allows us to provide a balanced response to the comments left. I was disappointed to read about the difficulties you have experienced in using your product. Having reviewed our communications we did clarify that you can return your product. We did confirm your return may be subject to a usage fee should no fault be found with your product. We are awaiting confirmation from you as to whether you wish to return your product and we look forward to receiving your confirmation. I trust this clarifies the communication we forwarded to you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“The lettering on the timer and temperature controls getting rubbed off - Tower said take it back to the retailer has stopped trading so I have a fryer we cannot get accurate cooking times and temperature”

Helpful Report

Posted 2 years ago

Hi Chris It was disappointing to read your comments about your recent contact with Tower Customer Services. Your product is supported by a fixed 12 month warranty scheme from the retailer where you originally purchased your product from. I was sorry to learn that this retailer has ceased trading. When we were made aware of your update we have requested further information from you in a bid to fully resolve your enquiry - this information remained outstanding on your part as of this morning. We look forward to receiving the required information which will allow us to resolve your enquiry. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Unfortunately it’s not great and I’ve been advised that I can’t receive a refund as it’s been used once. Currently now sitting in a box waste of £109 I’ve been told I can’t have a refund so can’t answer the refund question”

Helpful Report

Posted 2 years ago

Dear Rosemary, It was disappointing to read your comments about your return request for your Tower Vacuum Cleaner. I would like to take this opportunity to confirm that at no point have we mentioned that you are unable to have a refund for your product. To clarify the return / refund process one of my Leadership Team will be contacting you within the next 24 hours. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“New multi functional pan: the Cerasure+ ceramic coating is amazing. First use, carbonised kebabs and the burned marinade just wiped off with a paper towel! Easy clean. The thermostat worked well at controlling the cooking temperature. Much better than a previous pan (other make).”

Helpful Report

Posted 2 years ago

Hi Robert, What a fantastic review to receive about your Tower Cerasure pan. Everyone here at Tower HQ was delighted to read your kind comments. Thanks for your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Good quality, very sturdy. Very happy with it. It cooks potatoes and chips much more evenly. A bit fiddly getting it in and out, especially when the oven is very hot.”

Helpful Report

Posted 2 years ago

Hello Donna, Thanks for taking the time to leave your valuable comments about your Tower product. Here at Tower we love hearing from our customers. Rest assured if you require any help or guidance in the future our Customer Services Team would love to hear from you. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Received my bbq quicker than I thought. Used it twice now and it's so easy to use. Food cooks beautiful on it in and no time no waiting for ages for coals to heat up and it's so easy to to take apart to clean, highly recommend this bbq.”

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Posted 2 years ago

Hello Tracy, It was great to read your kind words about your Tower BBQ. We love our BBQ range and we were delighted you selected Tower for your valuable order. Keith - Group Customer Services Manager

Posted 2 years ago

“Brilliant price and definitely value for money. I love it so far, I've only used it twice. But no negative feedback from me.”

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Posted 2 years ago

Hi Lisa, It was great to read how using your Tower product was going so well. Rest assured our Customer Services Team are readily available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Because I am single and it is just the right size for me and good value”

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Posted 2 years ago

Hello Emma, Many thanks for your 5 star comments. It was great to read how your Tower product meets your personal requirements. We hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 2 years ago

“My first air fryer and it’s really good easy to use and very economical yeah thumbs up from me”

Helpful Report

Posted 2 years ago

Hi Grenville, Many thanks for your 5 star comments and the thumbs up you've given to your Tower Air Fryer. We are so proud of the versatility of our Air Fryers and it was great to read you're finding your Air Fryer easy to use and economical. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Love my Tower Vortx dual basket air fryer. Simple to use and cooks a large variety of foods efficiently and easy. As good as my oven which I haven't used since. Unfortunately my air fryer cracked at the side after less than 3 months. Was hugely disappointed needless to say. However, I took the chance of returning and purchasing the same again in the hope that this was a 1 off flaw. Sadly, I was unable to purchase at the reduced price from last time so am a little miffed I'm out of pocket. Fingers crossed that this time I don't have similar problems as it is a great air fryer.”

Helpful Report

Posted 2 years ago

Hi Sue, Many thanks for your valuable comments about your Air Fryer. I was sorry to read about the unusual crack which occurred with your original product. As your product is supported by a 12 month retailers warranty the normal practice is to offer an exact replacement for your product should a fault occur. Sadly, as we do not have any record of a previous contact via Tower Customer Services I am unable to comment upon the return / purchase of your Air Fryer. Should you have any queries in the future please feel free to contact our Customer Services Team directly. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Despite an initial hiccup over a damaged item. Tower offered to replace it and post it out to me and even phoned me personally to discuss it. Great result after all. Many thanks.”

Helpful Report

Posted 2 years ago

Hi Sean, Thanks for your revised review. I wanted to write to you to thank you for giving our Customer Services Team the opportunity to resolve your enquiry. Here at Tower we readily welcome our customers feedback and as part of our Continuous Improvement Strategy we revisit this feedback to establish if we can improve our products or the service we provide. I was delighted that we found an extraordinary solution to your enquiry and wish to sincerely and personally apologise once again for any inconvenience which may have been caused. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Absolutely love my new air fryer is so practical especially as I have a joint disability it's very accessible to cooks food very well and quickly 100% recommend to everyone”

Helpful Report

Posted 2 years ago

Hi Saph, It was great to read how your Tower Air Fryer has helped with your personal circumstances. Thanks for your kind review and recommendation. Rest assured our Customer Services Team are readily available should you have any enquiries moving forward. Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,759 reviews