Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,759 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,759 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just received my air fryer and I really like using it”

Helpful Report

Posted 2 years ago

Hi Tracy Many thanks for your 5 star comments about your Air Fryer. Rest assured our Customer Services Team are available should you need any help or advice in the future. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I'm having an issue with tray 1,nit heating up”

Helpful Report

Posted 2 years ago

Hi Sally, Thanks for your review about your Tower product. I was sorry to learn about the issue you have reported. Once of our Customer Services Team will be in contact with you within the next 48 hours to see how we can help. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“A bit disappointed with size of basket. Described as 4.3L but with the basket it’s quite small.”

Helpful Report

Posted 2 years ago

Hi Traceek, We were sorry to read your comments about your Tower Air Fryer. Rest assured all of our products dimensions are shown on our website. Should you have any concerns with your product please feel free to contact our Customer Services Team who would be delighted to hear from you. Keith - Group Customer Services Manager

Posted 2 years ago

“I have had my cooker for about a year very pleased with it but the light has stopped working on the viewer can someone please tell me where the bulb is and how to replace it thank you”

Helpful Report

Posted 2 years ago

Hello, I was sorry to read your comments about the issue which has occurred with your Tower product. I have arranged for one of our Customer Services Team to contact you within the next 48 hours - in the meantime thanks for your patience. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Was given this Airfryer as a present for my birthday, I'm amazed with it, I have cooked sausages and rashers and even southern fried chicken, all have been delicious, I am learning everyday about how to operate this fryer, the only problem is there wasn't really a recipe book to teach you how to cook different meals. If I was the manufacturer, I would include with the fryer a recipe book.”

Helpful Report

Posted 2 years ago

Hi Terence Thanks for taking the time to leave your comments about your Tower Air Fryer. We were delighted to read about the mouth watering meals you have prepared using your Air Fryer. Here at Tower we love hearing our customers suggestions about how we can improve our products and services and your comments have been noted. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“What a Great little Fryer, had it for a few days Now it cooks well and that's all I need. Thankyou Tower.”

Helpful Report

Posted 2 years ago

Hi Andrew, Thank you for your comments and indeed your valuable order for your Tower Air Fryer. Rest assured our Customer Services Team are available should you have ay enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Fantastic value and a great workhorse”

Helpful Report

Posted 2 years ago

Hi Peter Many thanks for your 5 star comments about your Tower product. Everyone here at Tower HQ was delighted that you selected us for your valuable order. Rest assured our Customer Services Team is always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Great product and a great price.used it for the first time today. Thanks tower.”

Helpful Report

Posted 2 years ago

Hi Thanks go to you for your valuable order and kind words about your Tower product. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Very happy can't wait. Used tonight”

Helpful Report

Posted 2 years ago

Hello Mrs Johnson, Many thanks for your review. We were delighted to read how happy you were with your Tower product. Rest assured our Customer Services Team are readily available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Awful customer service.”

Helpful Report

Posted 2 years ago

Hi Rahul, We were disappointed to read your comments about our Customer Service. Here at Tower we are proud of the way our Customer Services Team look after our customers enquiries so well - having had the opportunity to review your communications with our Team it was disappointing that our response was not the one you expected. Our Team remain in contact with you regarding your secondary enquiry. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“So good ok”

Helpful Report

Posted 2 years ago

Hi Jill, Many thanks for your 5 star comments about your Tower product. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Easy to use, lightweight and very maneuverable. Value for money. Was unable to use our old cleaner due to the weight this is ideal. Would highly recommend”

Helpful Report

Posted 2 years ago

Hi Pam, Thanks for your valuable comments about your Tower Vacuum cleaner. Everyone here at Tower HQ really appreciates your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I have to say a lovely simple to use perfect one cook pot very impressive thank you Tower”

Helpful Report

Posted 2 years ago

Hi Many thanks for your 5 star comments and your valuable order for your Tower product. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Has taken a little while to gain confidence but on the whole enjoy produce. Instructions not very clear for 1st timers but lots of info on web and trial and error.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your comments about your Tower Product. Here at Tower we understand new products may take a little time to get accustomed to but please be assured our Customer Services Team are always available to help. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I signed up to the newsletter a few days ago and was told I would receive my introductory discount offer but haven't received anything. I'd like to make the most of it and make my purchase ASAP, hopefully I can then leave a 5* review once I'm able to get my product!”

Helpful Report

Posted 2 years ago

“Absolutely over the moon with my air fryer superb good value”

Helpful Report

Posted 2 years ago

Hi Bob, Many thanks for taking the time to leave your 5 star comments about your Air Fryer. Everyone here at Tower was delighted you choose us for your valuable purchase. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Good price. Easy to clean. Just one thing... where is the instruction manual?🤔”

Helpful Report

Posted 2 years ago

Hi Claire, Many thanks for your 5 star comments about your Tower Air Fryer. I have arranged for one of our Customer Services Team to reach out to you regarding your Instruction Manual enquiry. In the meantime please accept my apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Tower is a brand that has been around for a long time”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your kind words about Tower. We are very proud of our heritage going back over 100 years. We hope you visit our website again very soon Keith - Group Customer Services Manager

Posted 2 years ago

“Bought the sandwich maker Toastie tasted much better deep filled”

Helpful Report

Posted 2 years ago

Hi Lee, Thanks for taking the time to leave your comments about your Tower Toasted Sandwich Maker. We hope you enjoy those delicious toasties Regards Keith - Group Customer Services Manager

Posted 2 years ago

“After about the 6th use it had a mind of its own, beeped alot and changed settings for draw two and settings around that button then shut itself off as that button was also close. Got a replacement and that did the exact same thing. It was not near anything behind so didn't oberheat and the peel off sticker from new was removed. Total dissatisfaction with the whole experience, will try Ninja next.”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your comments about your Tower Air Fryer. We were disappointed to read your comments as our Customer Services Team are always available to help where we can and we have no record of you contacting us. One of our Customer Services Team will be reaching out to you very soon to understand your enquiry further. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,759 reviews