Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,788 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,788 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Leanne Carrick

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price, item, size and features...2nd airfryer as my 1st was smaller (to get used to using one) and needed replacing...Best feature, you can get it in WHITE. Matches my new Dark Grey kitchen beautifully. Happy with my purchase- Highly reccommend”

Helpful Report

Posted 2 years ago

Hello Bevvers64 Thanks for taking the time to leave your kind comments. I was pleased to read how your Air Fryer made a great addition to your kitchen. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“So far so good”

Helpful Report

Posted 2 years ago

Hello Craig, We were pleased to read everything is good so far with your Tower product. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Cooks and uses ok as a 5 in 1. The light has blown. Unable to change, but looking on u tube, its a complete strip down. Not good.”

Helpful Report

Posted 2 years ago

Hi Roger Many thanks for your review of your Tower Air Fryer We were sorry to read about the issue with the bulb. Our Customer Services Team are the experts with our products and we are readily available to help with any enquiry. We always advise our customers to contact us directly and avoid using external media channels. I have arranged for one of our Team to contact you to help with your enquiry - in the meantime please accept my sincere apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Love this product taken a couple of days to get the host of the settings and functions but it’s awesome and makes ya chips fluffy on the inside and crispy on the out :) just like grandad chips :))”

Helpful Report

Posted 2 years ago

Hi Boo, What a wonderful review to receive about your Tower Air Fryer. It was great to read about those mouth watering chips - just like what grandad used to make !!!! Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Purchased for a one person household and it seems very suitable”

Helpful Report

Posted 2 years ago

Hi Thanks for your valuable comments and for being such a great customer of Tower. We hope you visit our website again very soon to check our fantastic range of products. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Cerastone 4 slice Deep fill Sandwich Maker, was easy to order ,competitively priced,arrived undamaged in a solid box and polystyrene packaging, the Sandwich Maker has an information booklet with recipes which is helpful, the Sandwich Maker works well, and makes toasties with an evenly toasted appearance. The best thing about this machine is there's no nasty non stick surface which contains carcinogenic PFAS and degrades with heat and use.”

Helpful Report

Posted 2 years ago

Hello Susan, Many thanks for your fantastic review about your Sandwich Maker from Tower. We hope you visit our website again very soon to check out the great range of products available. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Definitely as good as a Ninja if not better. Hope it lasts longer than my other Tower that blew up after 12months”

Helpful Report

Posted 2 years ago

Hi Suzanne, Many thanks for your 5 star comments about your Tower Air Fryer. Rest assured our products are supported by a fixed warranty period with the option of extended your warranty free of charge. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“It’s amazing cooking 2 times lovely food I’m so happy”

Helpful Report

Posted 2 years ago

Hi Chrissy Thanks for your 5 star comments about your Tower Air Fryer. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent air fryer nice and big very fast cooking times really happy with my purchase”

Helpful Report

Posted 2 years ago

Hi Sally, We were delighted to read how happy you were with the purchase of your Tower product. rest assured our Customer Services Team are always on hand should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I like it you do so much to do with it”

Helpful Report

Posted 2 years ago

Hi Kevin Many thanks for your 5 star comments about your Tower product. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 2 years ago

“Good, but difficult to see the different symbols due to small size. Simple and effective for my Teenager to make quick snacks instead of using my gas oven. The online 3 year warranty is another bonus as well.”

Helpful Report

Posted 2 years ago

Hi Lisa, Thanks for taking the time to leave your valuable comments about your Tower product. Here at Tower we love hearing our customers comments which allow us to continually improve our products and services. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Symbols far to small to read clearly perhaps have a different colour for them and slightly larger..”

Helpful Report

Posted 2 years ago

Hi Jean, Thanks for taking the time to leave your 5 star comments about your Tower product. Here at Tower we love hearing our customers thoughts and suggestions about how we can improve our products and services. Rest assured your valuable comments have been noted. Our Customer Services Team are always available should you have any enquiries moving forward. Keith - Group Customer Services Manager

Posted 2 years ago

“Well it’s good”

Helpful Report

Posted 2 years ago

Hi Ahmed, Many thanks for your 5 star comments about your Tower product. We hope you visit our website again very soon to check out our fantastic range of products. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Smart design tower belle kettle with a3 yr guarantee looks good.”

Helpful Report

Posted 2 years ago

Hi Carole, Many thanks for your kind words and 5 star comments about your Tower kettle. We were all delighted you selected Tower for your valuable purchase. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Unfortunately i came into my kitchen full of smoke . The airfryer had burnt the food, Error came up . Burnt the beading on the inside. Switched it off at the wall. Then tried to turn on but wouldnt turn back on. We had this less than 6 weeks.”

Helpful Report

Posted 2 years ago

Hi Jan, Many thanks for taking the time to leave your valuable comments. I was sorry to read about the rare issue which occurred with your Air Fryer. Here at Tower the safety of our products and customers is always of paramount importance to us. Sadly as you returned your product to the retailer where you purchased it from we were unable to carry out an inspection with our Quality Assurance Team to understand the root cause of your problem. One of my Leadership Team have been in contact with you regarding your enquiry. It only leaves me to sincerely and personally apologise for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Verry good”

Helpful Report

Posted 2 years ago

Hi Pandelescu Many thanks for your 5 star comments about your Tower product Rest assured our Customer Services Team are always available should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Most powerful fan”

Helpful Report

Posted 2 years ago

Hello Faizai, Many thanks for your 5 star comments about your Tower Fan. We hope you visit our website again very soon to see our fantastic range of products. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Lovely spacious bin”

Helpful Report

Posted 2 years ago

Hi Lorna, Many thanks for your 5 star review about your Tower Bin. Please be assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Love the colour. Easy to use. Good value. British brand.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your wonderful comments. Here at Tower we are proud of our British heritage as well as the range of products and the service we deliver to our customers. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“My recently purchased air fryer oven is excellent. I would however like to make a suggestion on how to make this item more versatile. I can cook 3 pizzas on the 3 trays provided but it would be very useful if a new version of the air fryer oven was large enough to cook 3x 12" pizzas. I may soon refit my kitchen and if I do I am tempted not to have a conventional oven at all and just use products such as the air fryer oven and hopefully a larger version if it becomes available. Manny in Cornwall.”

Helpful Report

Posted 2 years ago

Hello Manny in Cornwall, It was wonderful to read your comments about your Air Fryer. Our Air Fryers are so versatile in terms of the variety of meals you can cook. Rest assured our Customer Services Team are readily available if you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,788 reviews