Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,759 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,759 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

Write Your review

Tell us how Tower made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Szybka obsluga, towar bardzo dobrej jakosci.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your comments. We were delighted to read your review when you state 'very good quality and fast service' Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I got the tower airfryer because a friend told us about it.”

Helpful Report

Posted 2 years ago

Hi Margaret Many thanks for choosing Tower for the valuable purchase of your Air Fryer. Should you have any enquiries our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 2 years ago

“A very stylish bin for the kitchen. Makes my kitchen elegant 😄”

Helpful Report

Posted 2 years ago

Hello Preethi, We were delighted to read how your Tower Bin has helped make your kitchen elegant. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“very pleased with my new tower air fryer . the homemade chips are to die for mmm love it love it love it 😀 😍”

Helpful Report

Posted 2 years ago

Hi Grant, Many thanks for your kind words about your Tower Air Fryer. There's nothing better than homemade chips cooked in the Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“5 easy to use”

Helpful Report

Posted 2 years ago

Hello Linda, Many thanks for your 5 star comments about your Tower product. I am pleased to learn you are funding your product easy to use but please be assured our Customer Services Team are always available to help if needed. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Very impressed with the selection of items. Good quality.”

Helpful Report

Posted 2 years ago

Hi Brenda, Many thanks for your 5 star comments and for being a great customer of Tower. We hope you visit our website again soon to see our fantastic range of products. Keith - Group Customer Services Manager

Posted 2 years ago

“I only had my air fryer 13 months & it stopped working, contacted customer services & they were fantastic, i had extended my waranty when i first bought it. it took 3 days from start to finish to receive a brand new one (even better they had upgraded it to the latest one as they didn't have mine in stock so was so happy). I would give 10 stars if i could because they were so lovely to me as i am registered disabled i though it would be stressful for me & it wasn't at all. Thank you Tower for caring :)”

Helpful Report

Posted 2 years ago

Hi Debbie, Many thanks for your wonderful comments - and your 10 stars !!! Here at Tower we always place our customers at the forefront of everything we do. We understand on rare occasions things may break and when they do we always act swiftly to ensure our customers enquiries are fully resolved. With our best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent product - only drawback is the very poor instruction manual. Superb Customer Service who explained queries clearly and simply. Attractive design and competitive price.”

Helpful Report

Posted 2 years ago

Hello Martin Many thanks for your kind words about your Tower product. Here at Tower we love hearing from our customers as this valuable feedback allows us to improve the products and services we offer. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Only had it 4 hours so far, but what I’ve cooked already is fantastic. Easy to use as well”

Helpful Report

Posted 2 years ago

Hi Ted, It was great to read your comments about your Tower product. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Had my Vizion a month now and very rarely use my oven now. Chips are more cruncher and cook in 2/3 of the time. Really pleased with it.”

Tower 5 star review on 13th September 2023

Helpful Report

Posted 2 years ago

Hi Tony, Thanks for taking the time to leave your comments about your Tower Air Fryer. It was wonderful to see your photograph of the Air Fryer in your kitchen. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Purchased 2 in 1 steam iron. Excellent product with good steam function. Option for cordless ironing is useful. Smooth gliding plate and ideal weight makes ironing easier.”

Helpful Report

Posted 2 years ago

Hi Julie, Many thanks for your valuable comments about your Tower Steam Iron. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Great price, item, size and features...2nd airfryer as my 1st was smaller (to get used to using one) and needed replacing...Best feature, you can get it in WHITE. Matches my new Dark Grey kitchen beautifully. Happy with my purchase- Highly reccommend”

Helpful Report

Posted 2 years ago

Hello Bevvers64 Thanks for taking the time to leave your kind comments. I was pleased to read how your Air Fryer made a great addition to your kitchen. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“So far so good”

Helpful Report

Posted 2 years ago

Hello Craig, We were pleased to read everything is good so far with your Tower product. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Cooks and uses ok as a 5 in 1. The light has blown. Unable to change, but looking on u tube, its a complete strip down. Not good.”

Helpful Report

Posted 2 years ago

Hi Roger Many thanks for your review of your Tower Air Fryer We were sorry to read about the issue with the bulb. Our Customer Services Team are the experts with our products and we are readily available to help with any enquiry. We always advise our customers to contact us directly and avoid using external media channels. I have arranged for one of our Team to contact you to help with your enquiry - in the meantime please accept my sincere apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Love this product taken a couple of days to get the host of the settings and functions but it’s awesome and makes ya chips fluffy on the inside and crispy on the out :) just like grandad chips :))”

Helpful Report

Posted 2 years ago

Hi Boo, What a wonderful review to receive about your Tower Air Fryer. It was great to read about those mouth watering chips - just like what grandad used to make !!!! Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Purchased for a one person household and it seems very suitable”

Helpful Report

Posted 2 years ago

Hi Thanks for your valuable comments and for being such a great customer of Tower. We hope you visit our website again very soon to check our fantastic range of products. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Cerastone 4 slice Deep fill Sandwich Maker, was easy to order ,competitively priced,arrived undamaged in a solid box and polystyrene packaging, the Sandwich Maker has an information booklet with recipes which is helpful, the Sandwich Maker works well, and makes toasties with an evenly toasted appearance. The best thing about this machine is there's no nasty non stick surface which contains carcinogenic PFAS and degrades with heat and use.”

Helpful Report

Posted 2 years ago

Hello Susan, Many thanks for your fantastic review about your Sandwich Maker from Tower. We hope you visit our website again very soon to check out the great range of products available. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Definitely as good as a Ninja if not better. Hope it lasts longer than my other Tower that blew up after 12months”

Helpful Report

Posted 2 years ago

Hi Suzanne, Many thanks for your 5 star comments about your Tower Air Fryer. Rest assured our products are supported by a fixed warranty period with the option of extended your warranty free of charge. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“It’s amazing cooking 2 times lovely food I’m so happy”

Helpful Report

Posted 2 years ago

Hi Chrissy Thanks for your 5 star comments about your Tower Air Fryer. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent air fryer nice and big very fast cooking times really happy with my purchase”

Helpful Report

Posted 2 years ago

Hi Sally, We were delighted to read how happy you were with the purchase of your Tower product. rest assured our Customer Services Team are always on hand should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,759 reviews