Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,788 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,788 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Leanne Carrick

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A warranty issue on my Tower Freedom pan set was resolved quickly and easily, I'm really delighted, thank you”

Helpful Report

Posted 2 years ago

Hi Many thanks for your kind words about how our Customer Services helped with your warranty. Here at Tower our Customer Services Team understand that on rare occasions items may break and when this occurs we act quickly to resolve our customers enquiries. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Great fryer easy to use great price plus 3yr guarantee how can you lose.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your 5 star comments about your Tower Air Fryer and its supporting warranty. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I bought a Tower log effect fire for my elderly parents they are absolutely delighted with the quality and how efficient it works. I am impressed with with quick delivery and guarantee”

Helpful Report

Posted 2 years ago

Hello Fiona It was wonderful to read your comments about the Tower log fire you have purchased for your parents. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I happy with the air fryer works wonders”

Helpful Report

Posted 2 years ago

Hello Grace, Many thanks for your 5 star comments about your Air Fryer. here at Tower we love our Air Fryers too !!! Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I found the tower very easy to use with the preset timers and the options to easily change heat and time setting”

Helpful Report

Posted 2 years ago

Hello Mark, It was wonderful to read your kind words about your Tower product. Rest assured our Customer Services Team are always available should you need any assistance in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I was using my big oven to cook small things e.g. 1 jacket potato,1sausage,small meals for my granddaughter when she visited. I didn’t think it was cost effective. Bought the air fryer today and cooked my jacket potato as soon as I got it home. Turned out perfect. The basket size is ideal for me and sits on my kitchen worktop in the space made for it. So far very happy.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your fantastic comments about your Tower Airer. We were delighted to read your comments and the results you have seen. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Very light and easy to use first cordless iron have changed from a Bosch steam iron with tank this new iron is just as good even better”

Helpful Report

Posted 2 years ago

Hi Pamela, Thanks for your kind words and indeed your valuable order for your Tower Cordless Iron. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Would give a 0 if I could bought the air fryer today it goes back tomorrow the draws don’t fit correctly”

Helpful Report

Posted 2 years ago

Hi It was very disappointing to read your comments about your Tower product especially as your review was the first occasion we were aware you maybe having difficulties. Our Customer Services Team are always readily available to help with any customer enquiry we receive. One of our Customer Services Leadership Team will be contacting you very soon to understand your enquiry further. In the meantime please accept my apologies for any inconvenience. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Just purchased a Deep fill sandwich maker and on trying it out. When the sandwich was done I lifted the lid up and left it open to cool. After 1 hour I realised the sandwich maker was still on. So I think that is a bad design. Other than that it a great sandwich maker.”

Helpful Report

Posted 2 years ago

Hi Francis Many thanks for taking the time to leave your valuable comments. Here at Tower we welcome our customers comments as this allows us to improve our products and services. I have arranged for one of our Customer Services Team to contact you very soon. In the meantime thanks again for your valuable feedback Regards Keith - Group Customer Services Manager

Posted 2 years ago

“My daughter bought us one and used it for the first time tonight. It was easy to use and the food cooked very evenly and was very tasty. Looking forward to baking a cake in it.”

Helpful Report

Posted 2 years ago

Hello JKS, Thanks for your kind words about your Tower product. We hope the cake baking is a huge success !!! Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Bought this one as smaller than one I already have so ideal if cooking smaller quantity, having two handles is easier and not having to get the lid lined up with handle etc before locking is better.Pleased with my choice.”

Helpful Report

Posted 2 years ago

Hello Irene, Many thanks for your 5 star comments about your Tower product. We hope you visit our website again very soon to check out the fantastic range of products. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I have been very pleased with its performance, however I found one problem. The button to start it is not easy to see, and once you find it, you have to press it really hard to get it to work. And I mean HARD. This contrasts to all the other buttons that only require the lightest of touches. I wonder if this is a fault with mine only, or are they all like that. Apart from this, I am please with it.”

Helpful Report

Posted 2 years ago

Hi Alan, Many thanks for your valuable comments. Here at Tower we love hearing our customers comments and feedback as this allows us to improve the products and services we provide. Rest assured our Customer Services Team are always available should you need any assistance. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“It has arrived and there is no power to it? Can't get it to turn on”

Helpful Report

Posted 2 years ago

Hi Charlotte, Thanks for your comments. It was disappointing to read your comments as this was the first occasion we were aware you were having difficulties. Our Customer Services Team are always available to help with any enquiry a customer may have. I have arranged for one of my Customer Services Team to contact you very soon to understand your enquiry further. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I ordered fish suppers for a senior citizens supper night and had one left over. Normally I would put this in the food recycle bin but decided to try reheating it the next day in my new Tower Vortx airdfryer. I cooked it at 160° for 6 minutes and a further 2 minutes at 180° to crisp up the batter. It was absolutely delicious, even better than the freshly delivered! There will definitely be no more fish suppers going into my food recycle bin. I can't wait to try out more reheats and recipes. 10/10”

Helpful Report

Posted 2 years ago

Hello Teresa, Many thanks for your 10/10 comments about your Tower Air Fryer. I was delighted your Air Fryer helped reheat your fish supper. Rest assured our Customer Services Team are always available should your require any help in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Brilliant”

Helpful Report

Posted 2 years ago

Hello Thanks for your brilliant comments and for being a great customer of Tower. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Good quality just1 point noisy”

Helpful Report

Posted 2 years ago

Hi Many thanks for taking the time to leave your valuable comments. As your review was the first occasion we were made aware you may have an issue with your product I have arranged for one of my Customer Services Team to contact you to understand your comments further. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I have been wanting a dual air fryer for so long and I love this one that I got”

Helpful Report

Posted 2 years ago

Hello It was wonderful to read your 5 star comments about how much you love your Tower Air Fryer. Here at Tower we love our Air Fryers too !!! Many thanks Keith - Group Customer Services Manager

Posted 2 years ago

“It was simple and straight forward to order from Tower. They have great quality goods, I've bought several over the years and have been very satisfied with them.”

Helpful Report

Posted 2 years ago

Hello Diane, It was wonderful to read how smoothly your order and delivery experience was from Tower. Thanks for being such a loyal customer of Tower over the years. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Fun happy”

Helpful Report

Posted 2 years ago

Hello Many thanks for your 5 star comments and your valuable order from Tower. We hope you visit our website again very soon. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Am pleased with my plate. Steak and pittas come out lovely. Thankyou.”

Helpful Report

Posted 2 years ago

Hi Kathleen, Many thanks for your 5 star comments and indeed for choosing Tower for your valuable order. Regards Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,788 reviews