Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,788 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,788 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Leanne Carrick

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were hesitant to upgrade from our single air fryer but we definitely made the right choice. Having two baskets with different cooking options makes cooking so much better. Very impressed with the look and the functions. Does everything a ninja does for a fraction of the price.”

Helpful Report

Posted 2 years ago

Hi Beth, Thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. We were delighted to read your review and we hope you enjoy using your Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Bought the Tower Air Fryer Accessory Baking Set...delivered the next day...good quality...thank you Tower”

Helpful Report

Posted 2 years ago

Hello Andrea, Thanks for your 5 star comments and indeed your very valuable order. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Really good. Don’t have to warm up the oven. Use it all the time. Only problem lost one of the rubber pads on the removable tray. Can these be purchased direct from you?”

Helpful Report

Posted 2 years ago

Hi Pauline, Thanks for taking the time to leave your kind words about your Tower Air Fryer. I have arranged for one of the Team to contact you very soon regarding your enquiry. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent”

Helpful Report

Posted 2 years ago

Hi Thanks for your excellent comments about your Tower product. Rest assured our Customer Services are always on hand should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“There should be a mash below coil. Light weighted snacks get stuck into coil due air pressure and burns”

Helpful Report

Posted 2 years ago

“I have brought three tower brand products , a kettle and a toaster and finally a vacuum cleaner and all three have given us very good service.”

Helpful Report

Posted 2 years ago

Hello Richard Thanks for your 5 star comments and indeed for being a loyal customer of Tower. Everyone here at Tower HQ was delighted to read your kind words. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Big 10.4L capacity, easy to use and excellent vfm”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your 5 star comments about your Tower product. Rest assured our Customer Services Team are always available to help should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Very reasonably priced, brilliant, quick delivery & 3 year warranty. I'm very pleased I bought from Tower.”

Helpful Report

Posted 2 years ago

Hi Lisa, Thanks for your kind words and indeed for your valuable order from Tower. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“It can tin with out hurting my fingers”

Helpful Report

Posted 2 years ago

HI Thanks for your comments. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Does what it says so happy with purchase at lower price than anywhere else.”

Helpful Report

Posted 2 years ago

Hi David, Thanks for your 5 star comments about your Tower product. We were delighted to read your product has met your expectations. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I recently bought a Tower air fryer. I have not used an air fryer before, being put off by the high prices and large size of most comparable appliances. I was tempted by a Black Friday deal and have so far been delighted with my purchase! It sits neatly on the worktop and I have used it every single day so far! Cooking results are excellent, plus it's easy to use and easy to clean. Only constructive feedback I'd give is that the on/off dial/timer can be slippy and difficult to use, and it feels odd to have to reverse it if you need to turn the appliance off before the time ends. Otherwise love it!”

Helpful Report

Posted 2 years ago

Hi Many thanks for taking the time to leave your wonderful comments about your Tower Air Fryer. Here at Tower we love hearing our customers comments and feedback and you can be assured we have forwarded your recommendations on to our product teams. Rest assured our Customer Services Team are always available should you have any enquiries in the future Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Bought on behalf of a friend who has 2 young children. Am pleased to say she loves it. I suggested buying direct from Tower because in my experience their customer service is excellent. It was also cheaper than the website where she was originally looking”

Helpful Report

Posted 2 years ago

Hello Helen, Thanks for your kind words and indeed your valuable order. I was delighted to read how your friend loves their Tower product. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“All great.just got to get to use to it.alot easy to uses”

Helpful Report

Posted 2 years ago

Hi Many thanks for kind words about your Tower product. Rest assured if your have any enquiries our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 2 years ago

“Shame my Tower Airfryer does do the washing up because it does everything else”

Helpful Report

Posted 2 years ago

Hi Stephen, Thanks for your great comments about your Air Fryer. We love hearing our customers comments - we'll see if we can develop our Air Fryer to wash the dishes :-) Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“So so easy to use fab”

Helpful Report

Posted 2 years ago

Hello, Thanks for taking the time to leave your 5 star comments and indeed your valuable order from Tower. We hope you visit our website again very soon. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Used it for chips so far, very easy and clean”

Helpful Report

Posted 2 years ago

Hi Keith, Thanks for your 5 star review regarding the purchase of your Air Fryer. Everyone at Tower HQ was delighted to read about your initial results. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Tower 9L vision twin drawer just had it a week and apart from getting used to the controls we're very pleased with results gas oven now mostly redundant!”

Helpful Report

Posted 2 years ago

Hello Astra200 Thanks for your 5 star comments about your Air Fryer - we were delighted to read your comments. Here at Tower we understand that new products may take a little time to get used to so please be assured our Customer Services Team are always available should you need any help in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Aii fryer is great”

Helpful Report

Posted 2 years ago

Hi Derek, Many thanks for your 5 star comments about your Tower Air Fryer. We are a little biased here at Tower, we think our Air Fryers are great also !!! Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Bought a Vizion 2 drawer Air Fryer and it’s the absolute business! We only ever use our oven now if theres more than 4 of us eating! Great product at a great price! Nuff said. Customer service awesome too!”

Helpful Report

Posted 2 years ago

Hi Many thanks for your 5 star comments. Here at Tower we pride ourselves on providing quality products at affordable prices supported by great Customer Services. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Great iron so far, it was for my mum as she needed a replacement one. Pretty happy with it.”

Helpful Report

Posted 2 years ago

Hello Thanks for your kind comments about your Iron from Tower. Rest assured if you or your mum have any enquiries our Customer Services Team are always available to help. Regards Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,788 reviews