Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,759 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,759 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely quiet machine easy to you.”

Helpful Report

Posted 2 years ago

Hi Terence, Many thanks for your 5 star review about your Tower product. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Bought the electric tin opener as I've arthritis in my hands and it's great. Very quick delivery”

Helpful Report

Posted 2 years ago

Hi Sue It was wonderful to read your kind words. Here at Tower we were all delighted to read how your Tower Can Opener has assisted you. Rest assured our Customer Services Team are always available should you have any questions in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Love my oven air frier brought in last Friday, so far have cooked chicken on rotary, beautiful, stake, mouthwatering and fish . Would be nice for more information on cooking times and temperatures as I’m Judging times but we’ve been nice to have more information , apart from that little gripe love my air fryer”

Helpful Report

Posted 2 years ago

Hello, Many thanks for your 5 star comments about your Air Fryer. Here at Tower we always love to hear from our customers as it allows us to improve the products and services we provide. Rest assured our Customer Services Team are always on hand to offer any assistance which may be required. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Nice and easy to use just love it”

Helpful Report

Posted 2 years ago

Hi Thanks for your kind words about your Tower product. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Yes I’m very pleased with my tower air fryer purchased yesterday looking forward to experimenting with it”

Helpful Report

Posted 2 years ago

Hello jenny Thanks for your 5 star comments and indeed thanks for your valuable order for your Tower Air Fryer. Rest assured if you need any assistance in the future our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I am really happy with my tower dual air fryer. Easy to use, quicker cooking. Will save some money as using less electricity”

Helpful Report

Posted 2 years ago

Hi Christine, Thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Very pleased with my air fryer and the results. My error was choosing the mushroom coloured air fry, as I cannot read the white numbers on the mushroom coloured back ground. So it’s all a bit of guess work”

Helpful Report

Posted 2 years ago

Hello Lynne, Many thanks for taking the time to leave your valuable comments. Your comments and feedback mean so much to Tower. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I was very pleased with my Tower T17072 but the T17123 is definitely a step up and I'm delighted with it. It seems to clean easier (although the T17072 certainly wasn't bad for cleaning) and it seems to cook a bit faster, but also has extra programmes on it that will be useful, has a tad bigger basket, and has a black plastic handle rather than the painted silver handle where we found the paint wore off on the T17072. I like that it is matt black rather than shiny, and it's significantly lower than the T17072. So all in all, excellent!”

Helpful Report

Posted 2 years ago

Hi Chris It was wonderful to read your 5 star comments about your Tower Air Fryer. Here at Tower we are slightly biased when it comes to Air Fryers and we think our Air Fryers are excellent too !!! With best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Brilliant air dryer. Easy to use 💪👌”

Helpful Report

Posted 2 years ago

Hi Henry We were delighted to read about how you are using your Air Fryer. Thanks for choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 2 years ago

“Tower 5in1 Air Fryer, compact, stylish, easy to use.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your 5 star comments about your Tower Air Fryer. If you do have any enquires moving forward please feel free to contact our Customer Services Team. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I’ve purchased a tower 7.5 digital air fryer with removable grill plates. Personally I like to purchase items that are mid range. This I consider to the above mid range is a great brand and does exactly what it says on the tin. Great value for money go get yourself one and do it now 👍”

Helpful Report

Posted 2 years ago

Hello Thanks for your wonderful comments about your Air Fryer. Here at Tower we are proud to offer quality products at affordable prices supported by great customer service. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“A warranty issue on my Tower Freedom pan set was resolved quickly and easily, I'm really delighted, thank you”

Helpful Report

Posted 2 years ago

Hi Many thanks for your kind words about how our Customer Services helped with your warranty. Here at Tower our Customer Services Team understand that on rare occasions items may break and when this occurs we act quickly to resolve our customers enquiries. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Great fryer easy to use great price plus 3yr guarantee how can you lose.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your 5 star comments about your Tower Air Fryer and its supporting warranty. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I bought a Tower log effect fire for my elderly parents they are absolutely delighted with the quality and how efficient it works. I am impressed with with quick delivery and guarantee”

Helpful Report

Posted 2 years ago

Hello Fiona It was wonderful to read your comments about the Tower log fire you have purchased for your parents. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I happy with the air fryer works wonders”

Helpful Report

Posted 2 years ago

Hello Grace, Many thanks for your 5 star comments about your Air Fryer. here at Tower we love our Air Fryers too !!! Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I found the tower very easy to use with the preset timers and the options to easily change heat and time setting”

Helpful Report

Posted 2 years ago

Hello Mark, It was wonderful to read your kind words about your Tower product. Rest assured our Customer Services Team are always available should you need any assistance in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I was using my big oven to cook small things e.g. 1 jacket potato,1sausage,small meals for my granddaughter when she visited. I didn’t think it was cost effective. Bought the air fryer today and cooked my jacket potato as soon as I got it home. Turned out perfect. The basket size is ideal for me and sits on my kitchen worktop in the space made for it. So far very happy.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your fantastic comments about your Tower Airer. We were delighted to read your comments and the results you have seen. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Very light and easy to use first cordless iron have changed from a Bosch steam iron with tank this new iron is just as good even better”

Helpful Report

Posted 2 years ago

Hi Pamela, Thanks for your kind words and indeed your valuable order for your Tower Cordless Iron. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Would give a 0 if I could bought the air fryer today it goes back tomorrow the draws don’t fit correctly”

Helpful Report

Posted 2 years ago

Hi It was very disappointing to read your comments about your Tower product especially as your review was the first occasion we were aware you maybe having difficulties. Our Customer Services Team are always readily available to help with any customer enquiry we receive. One of our Customer Services Leadership Team will be contacting you very soon to understand your enquiry further. In the meantime please accept my apologies for any inconvenience. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Just purchased a Deep fill sandwich maker and on trying it out. When the sandwich was done I lifted the lid up and left it open to cool. After 1 hour I realised the sandwich maker was still on. So I think that is a bad design. Other than that it a great sandwich maker.”

Helpful Report

Posted 2 years ago

Hi Francis Many thanks for taking the time to leave your valuable comments. Here at Tower we welcome our customers comments as this allows us to improve our products and services. I have arranged for one of our Customer Services Team to contact you very soon. In the meantime thanks again for your valuable feedback Regards Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,759 reviews