Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,788 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,788 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Leanne Carrick

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reasonably easy to understand but wish the time started at zero”

Helpful Report

Posted 2 years ago

Hi Helen, Thanks for your 5 star comments. Here at Tower we love hearing from our customers as it allows us to improve the products and services we offer. Rest assured your valuable comments have been forwarded to our Product Development Team Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Brilliant love it , love using it”

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Posted 2 years ago

Hi Erica, It was great to read how you love using your Tower product. Thanks for your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Very good price & good delivery”

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Posted 2 years ago

Hello Thanks for taking the time to leave your 5 star review. We were delighted to read how our courier partners safely delivered your parcel to you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Price was exceptional”

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Posted 2 years ago

Hi Thanks for your kind words. Here at Tower we pride ourselves on offering great products at affordable prices supported by fantastic Customer Service. We hope you visit our website again very soon to see our wonderful range of products. Keith - Group Customer Services Manager

Posted 2 years ago

“Saves time and energy”

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Posted 2 years ago

Hi Thanks for your 5 star comments about your Tower product. Rest assured our Customer Service Team are always available if you need any help in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent value”

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Posted 2 years ago

Hi Nigel, Many thanks for your 5 star comments about your Tower product. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Great product. Looks fab in the kitchen. Easy to use and program. So good I've bought 3 of them!”

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Posted 2 years ago

Hi Anthony Thanks for your wonderful comments about Tower. I was delighted to read how your Tower product has made a great addition to your kitchen. Thanks also for being such a loyal customer. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I still didn’t received my order . After so many days waiting . Disappointed”

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Posted 2 years ago

“Another superb tower product I have several now in my household and we are very pleased with them all”

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Posted 2 years ago

Hi Many thanks for your 5 star comments about your Tower product. Everyone here at Tower HQ was delighted to read your review. Thanks for being such a loyal customer of Tower. Keith - Group Customer Services Manager

Posted 2 years ago

“I haven't got to use it yet as it arrived broken. And still waiting on my replacement”

Helpful Report

Posted 2 years ago

Hi Vicki, Many thanks for your valuable review. Here at Tower our customers comments are important to us. I was sorry to read about the condition of your parcel - rest assured we will be addressing your issue with our courier partners. One of our Customer Services Team has been in contact with you to resolve your enquiry. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“I've emailed customer service about my parcel being returned to them as they didn't put a house number on my parcle, so evri sent it back. I have been waiting 2 weeks for my items and I've just moved house and still don't have them.”

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Posted 2 years ago

Hi I was sorry to read your comments about the delivery of your parcel. Having investigated your enquiry our Customer Services Team responded within the timescales we mention when a customer contacts us. I was pleased to see your parcel has now been delivered. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Lovely kettle smart looking and efficient.”

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Posted 2 years ago

Hello Denice, Many thanks for your 5 star comments about your kettle from Tower. Everyone here at Tower really appreciates your valuable order. Best wishes. Keith - Group Customer Services Manager

Posted 2 years ago

“Product was great but have been bombarded with emails ever since despite unsubscribing!!”

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Posted 2 years ago

Hi Gordon, Many thanks for your comments. Here at Tower we love hearing from our customers as it allows us to improve the products and services we offer. Rest assured your comments have been passed across to our Marketing Team. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Had it a few days now what a life changer, should have got one years a go.”

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Posted 2 years ago

Hello Thanks for your valuable order and your comments about your Tower product. Should you have any further enquiries moving forward our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Really good value product”

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Posted 2 years ago

Hi George, Thanks for your 5 star comments and for being a great customer of Tower. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Cooke’s everything to perfection need I say more big yes for me and my friends”

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Posted 2 years ago

Hi Kenny, Thanks for your wonderful comments about your Tower product. We were delighted to read about the perfect cooking !!! Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I have been having nice cooking times with my Vortx Dual Basket Air Fryer. I've had amazing experience so far and I am happy to recommend this to my friends and colleagues to make cooking easy and healthy for them.”

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Posted 2 years ago

Hi Emmanuel, Thanks for your wonderful comments and your kind recommendation for your Tower Air Fryer. Should you have any enquiries in the future our Customer Services Team would be delighted to hear from you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Received my new kettle today! So pleased how stylish it looks, and such a quiet boil. Great price too. Many thanks.”

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Posted 2 years ago

Hell Teresa, Thanks for your 5 star comments about your Tower kettle. Everyone here at Tower HQ really appreciates your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I am very happy with my choice! Very elegant, gorgeous looking air fryer. There are multiple functions to choose from and 6L air fryer is big enough to cook a whole chicken! Love it!”

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Posted 2 years ago

Hello Erika, Many thanks for your 5 star comments about your Tower Air Fryer. We were delighted to read how happy your were with your choice. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I found the website very slow to place my order and failed to recognise the item a Vortx 6ltr air fryer. It still will not allow me to register my airfryer as it doesn't recognise the model number or serial no. I wrote to customer service over 2weeks ago regarding this and no one has contacted me.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your comments. I was very disappointed to read your comments about a lack of response from our Customer Services Ream - having checked your individual enquiry we responded to your messages within the 5 working days we mention on our acknowledgement message. I am pleased to confirm that one of my Customer Services Team has been in contact to resolve all outstanding enquiries with you. It only leaves me to offer my sincere apologies for any shortfall in service you have perceived. Regards Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,788 reviews