Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,759 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,759 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

Write Your review

Tell us how Tower made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We purchased a Tower mini oven with hot plates at Dunelm in November. When we unwrapped the parts, it was clear that the baking tray handle was broken. I spoke to the Customer Support Team on 4.12.2023 and was advised that the part was not in stock so I asked to be advised when it might be available. I have heard nothing further. I cannot imagine many quality suppliers would expect their customer to use a grill pan without a handle.”

Helpful Report

Posted 2 years ago

“So Far So Good... Hi”

Helpful Report

Posted 2 years ago

Hi Anne-Selina, Thanks for your 5 star comments We were delighted to read everything is so far so good. Please be assured our Customer Services Team are always available should you need any assistance in the future. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“A lovely microwave very nicely packed and works perfectly”

Helpful Report

Posted 2 years ago

Hello Julie, It was wonderful to read your kind words about your Tower microwave. Thanks for your comments as well as your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Very happy with this grey air fryer”

Helpful Report

Posted 2 years ago

Hi Dinna It was great to read how happy you were with your Air Fryer from Tower. Rest assured our Customer Services Team are readily available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“This is the second air fryer I have from Tower the first being a 2 drawer one purchased this as I can cook bigger things both get top marks from me 5 out of 5 don't take a risk buy the best”

Helpful Report

Posted 2 years ago

Hi David What wonderful comments to read. Thanks for your 5 out of 5 top marks for your Air Fryer. Here at Tower HQ we were all delighted you returned to Tower to purchase your second Air Fryer With our best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Fantastic pot, non-stick and cook’s lovely. Retains temperature. Definitely recommend.”

Helpful Report

Posted 2 years ago

Hi Many thanks for taking the time to leave your 5 star comments about your Tower product. We hope you visit our website again very soon to see our exciting range of products. Keith - Group Customer Services Manager

Posted 2 years ago

“Received it as a xmas present i have yet to use it, looking forward to using it .”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star comments about your Tower product. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Keith - Group Customer Services Manager

Posted 2 years ago

“😁😀 😀😀😀😀😀😀😀😀😀”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star review. Keith - Group Customer Services Manager

Posted 2 years ago

“I have not yet put it to use but I'm certain it will air fry really well. It looks great with my other Cavaletto items.”

Helpful Report

Posted 2 years ago

Hi Deborah, It was wonderful to read how your Air Fryer has made a great addition to your existing Tower products. Thanks for being such a loyal customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Absolutely amazing. Bought this as a present for my daughter for Christmas. She is over the moon with it used it Christmas Day and roasties were perfect. Will be purchasing one for myself”

Helpful Report

Posted 2 years ago

Hi Yvonne Many thanks for your wonderful comments about the gift you purchased for your daughter. The roasties cooked sounded delicious. Please be sure to visit our website to check out our fantastic range of products. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Tower CeraGlide Ultra Speed Iron. Lighter than some, easy to use, makes odd noises and could do with a longer flex. Happy purchase though.”

Helpful Report

Posted 2 years ago

Hello Many thanks for your valuable comments about your Tower Ceraglide Iron. Here at Tower we always value our customers comments and your suggestion of a longer flex has been noted. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“After purchasing a towe waffle make a was very pleased with results, I thought I'd give there air fryer a go, read instructions a few times did a trail run, noticed only the top level got hot, had to keep rotating the shelves to get everything cooked which seemed to take a lot longer than my oven, after the cycle had finished and food was cooked, half the food was cold, thought I was doing something wrong, checked reviews and a few had same problems as me, will be returning after xmas”

Helpful Report

Posted 2 years ago

“As of yet it’s not been opened as a gift for Xmas xxx”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star comments about your Tower product. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Take care Keith - Group Customer Services Manager

Posted 2 years ago

“Just the right size and capacity”

Helpful Report

Posted 2 years ago

Hi James, Thanks for your kind words and indeed your valuable order. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Live my new air fryer but would like a large drawer too but can’t find one on the tower website is there any available”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star comments about your Tower Air Fryer. Here at Tower we love hearing from our customers and I have arranged for one of our Customer Services Team to contact you within the next 48 hours. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Work's well. I find it takes a bit of getting used to, but perhaps that's just me. Not used the Rotisserie yet.”

Helpful Report

Posted 2 years ago

Hi Christine Thanks for your kind words about your Tower Air Fryer. Here at Tower we understand new products may take a little time to get accustomed to - that's why our Customer Services Team would love to hear from you if you have any enquiries. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I really like this product in fact I liked it so much I bought another 3 as presents”

Helpful Report

Posted 2 years ago

Hi Stephanie, Thanks for your 5 star comments. Wow !!! Everyone here at Tower was delighted you purchased another 3 products as Christmas gifts. Thanks for being such a loyal customer of Tower. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Bought a 4 slice toaster, plugged it in for the first time & found it was faulty. Reported it to Tower immediately but I’m still trying to arrange an exchange, Tower are asking for proof of my extended warranty! And now I maintain the appliance! Im afraid they have not been very helpful to date.”

Helpful Report

Posted 2 years ago

Hi Sarah, Many thanks for taking the time to leave your valuable review. Here at Tower we readily welcome our customers comments and reviews as it allows us to improve our products and services wherever required. I was sorry to learn that the service you have received to date was not as expected. As part of a warranty enquiry we do request certain pieces of information - it was disappointing to read that certain information requested wasn't required to resolve your enquiry. I do believe your enquiry is now reaching a conclusion with a replacement toaster being dispatched to you shortly. It only leaves me to thank you once again for your comments and apologise for any shortcomings in the service we have provided. Keith - Group Customer Services Manager

Posted 2 years ago

“Good, clean design, very good display and touch- control. A smarter device than I expected. No plastic packaging, all wood pulp/card. Small niggle (not important when used to it)- need to take the weight off the pan when inserting, or it jams.”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star comments and indeed your recommendation for your Tower product. rest assured our Customer Services Team are always available should you have any enquiries moving forward. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“The unit arrived well packed. We got it out of the box and started to read the instructions. The instructions are good as far as programmed buttons but there is no instructions that you can follow if you wish to heat any products that are not listed on the instructions to advise how to heat these types of food. It would be better if you had the instructions better made in proper english to follow on from the way to start a heating a item not listed as pre programmed food. Otherwise we did get a method to work but it was a hit or a miss. You definitely need to upgrade the instructions.”

Helpful Report

Posted 2 years ago

Hello, Many thanks for taking the time to leave your comments about your Tower product and its supporting Instruction Manual. Here at Tower we love hearing our customers recommendations and suggestions and your comments have been passed across to our Marketing Team. Please be assured if you do need any assistance our Customer Services Team are always available to help. Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,759 reviews